SA

Shamsul A.

Content Marketing Manager

Mid-Market (51-1000 emp.)

11/29/2024

"Gathering key information at the point of cintact"

3.5/5

What do you like best about Lakeside Assist for ITSM?

lakeside Assist for ITSM gave me the opportunity to get a set of user experience data right at the moment of the incident. This way, I am able to see their system usage and diagnostics at that same time and be able to fix the problem much more quickly. Review collected by and hosted on G2.com.

What do you dislike about Lakeside Assist for ITSM?

There is no apparent fit between ServiceNow data on the ongoing user experience and the use of Assist. This means that I am still able to track long term usage patterns or find frequent problems for a particular user. Review collected by and hosted on G2.com.

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