# Kibo Commerce Reviews **Vendor:** Kibo Software **Category:** [E-Commerce Platforms](https://www.g2.com/categories/e-commerce-platforms) **Average Rating:** 4.1/5.0 **Total Reviews:** 48 ## About Kibo Commerce KIBO is a MACH-certified, composable commerce platform designed for retailers, manufacturers, wholesalers, and distributors to handle complex business requirements, such as account-based pricing, multi-site catalogs, and layered promotions. KIBO unifies B2B and B2C eCommerce, Order Management, and Agentic on a single, API-first architecture. Our platform enables enterprises to manage multiple business models (i.e., D2C, B2B2C) from one source of truth. Key capabilities include LLM-agnostic AI Agents for autonomous merchandising and service, complex pricing/promotions, and real-time shopping assistance. KIBO’s modularity allows brands to augment existing systems with specific Packaged Business Capabilities (PBCs) or migrate incrementally without a costly replatform. Key features include contract pricing & quotes for B2B, reverse logistics, cart & checkout, subscriptions, AI search, AI Agents, headless CMS, catalog management, product configuration, promotion management, and MCP server. ## Kibo Commerce Reviews ### 1. kibo commerce **Rating:** 5.0/5.0 stars **Reviewed by:** sai n. | Associate Professional Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Kibo Commerce?** The platform offers robust personalization capabilities, allowing businesses to tailor the shopping experience to individual customers based on their preferences, behavior, and demographics. **What do you dislike about Kibo Commerce?** Some users may find Kibo Commerce to be complex or challenging to set up and customize, especially if they are new to eCommerce platforms or lack technical expertise. The platform's extensive feature set and customization options can sometimes lead to a steeper learning curve. **What problems is Kibo Commerce solving and how is that benefiting you?** Kibo Commerce provides a centralized platform for managing all aspects of online commerce, including storefront management, order processing, inventory management, and customer service. By consolidating these functions into a single platform, businesses can streamline their operations, reduce complexity, and improve efficiency ### 2. Handles data and helps manage business processes **Rating:** 4.5/5.0 stars **Reviewed by:** eva m. | Marketing Manager at One Mind Marketing, Market Research, Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2023 **What do you like best about Kibo Commerce?** It is one of the ideal onnicanl tools for any company that wants a profitable trading system that lasts over time. This is software capable of creating a trading style that focuses on what the customer is really looking for and that also takes into account your interests, it is easily manageable in physical commerce areas or online sales, all with the same efficiency and security, in addition, its ordering system is what benefits my organization because it is easy to have everything organized and show real data in real time both dispatches and even inventories **What do you dislike about Kibo Commerce?** The functions of this solution are aimed at companies that work directly with clients, this means that more than a digital system, it is a system capable of simplifying sales and administratively controlling all business resources, so it is quite good for my work. I don't have something that I want to change or that I don't like **What problems is Kibo Commerce solving and how is that benefiting you?** For years it has been the ideal tool to complete dispatches or create better ways of customer service with a friendly interface and systems that help us in commercial tasks from start to finish, since its display system is quite centralized, which helps us get the data directly ### 3. Really helpful and useful **Rating:** 4.5/5.0 stars **Reviewed by:** Emilee M. | Customer Service Rep., Enterprise (> 1000 emp.) **Reviewed Date:** October 27, 2023 **What do you like best about Kibo Commerce?** That you will be able to help cst by seeing their cart and taking over if possible. **What do you dislike about Kibo Commerce?** Tha I do not have full access at this time and some process are confusing to cst. **What problems is Kibo Commerce solving and how is that benefiting you?** They are super fast and easy to work with making it great to get tasked completed. ### 4. It was a awesome experience with KIBO **Rating:** 5.0/5.0 stars **Reviewed by:** Ashwani T. | Category Manager, Retail, Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2023 **What do you like best about Kibo Commerce?** We have used KIBO Commerce and it is a one solution for all your e-commerce problems. Also, it provided excellent support by providing personalized support to us. It has more features than any other platform and also, it is user-friendly software that is easy to understand & work on. **What do you dislike about Kibo Commerce?** So Far, we have not found any downside to using Kibo Commerce. **What problems is Kibo Commerce solving and how is that benefiting you?** It helps to sync the data from different channels which saves our time and we actually focus on our other priority tasks. It helps to reduce manual work which lead to quality & Error-free work. ### 5. Best e-commerce management platform **Rating:** 4.0/5.0 stars **Reviewed by:** Amrit K. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2023 **What do you like best about Kibo Commerce?** The best part that I like about Kibo Commerce is its one-stop solution. **What do you dislike about Kibo Commerce?** It is little complex solution as of now. It can get little more easy to use for the users. **What problems is Kibo Commerce solving and how is that benefiting you?** Kibo Commerce is solving the below issues with a separate product for each one: 1. Real-Time Inventory Visibility 2. Call Center & Customer Service 3. Order Orchestration & Routing 4. Fulfillment Optimization 5. Catalog Management 6. Omnichannel Pricing & Promotions 7. Universal Cart & Checkout 8. B2B Customer Experience 9. Native Site Search 10. Subscriptions Management ### 6. Advanced **Rating:** 3.0/5.0 stars **Reviewed by:** Amit M. | Assistant Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2023 **What do you like best about Kibo Commerce?** Kibo is the only composable platform to simplify the complexities of delivering mordern customer experience that span order management, eCommerce and subscription technologies **What do you dislike about Kibo Commerce?** There will be always required things in every website or technology. Must have to hard work on feedback's & Customer satisfaction part's. It would be a good add on in this. **What problems is Kibo Commerce solving and how is that benefiting you?** Easy to grab the batter option without wasting any time. Yes we can say it's time & cost effective products which help to choose better always as per the need. ### 7. Cloud-based e-commerce platform **Rating:** 4.5/5.0 stars **Reviewed by:** Juan M. | Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** April 27, 2023 **What do you like best about Kibo Commerce?** I like this digital commerce platform for being an excellent cloud-based solution which provides companies with tools that make it easy to manage the orders of any sales and marketing campaigns in this wonderful centralized platform, it is composable for retailers, manufacturers, distributors and wholesalers who want to simplify the complexity of their business safely and efficiently **What do you dislike about Kibo Commerce?** This platform makes the work of e-commerce retailers much easier and in a better way and they can thus create a personalized experience for their brand. There is nothing I dislike about this platform. **What problems is Kibo Commerce solving and how is that benefiting you?** This platform is a solution created specifically to simplify the management of catalogs of the most complex products, as well as the search, orders and pricing in order to have better customer management through different channels that provide instant extensibility and usability. , providing a tool to manage sales orders and marketing campaigns in a centralized platform ### 8. Kibo sucks **Rating:** 0.0/5.0 stars **Reviewed by:** Aurora L. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2023 **What do you like best about Kibo Commerce?** Friendly environment not a lot of menus on the system thata have to click on, easy to understand on a agent environment, give the customers or orders information on just one screen **What do you dislike about Kibo Commerce?** If someone clicks on the incorrect screen creates a mayor bug on the system, we are not able to leave notes on the customer level just on the orders, not all the features works properly and we are not able to create bundles with any type of item as a subscription, has yo be a pre-charge bundle already set up on the system. Also creates multiple accounts for the same customer instead to link everything to the same email address **What problems is Kibo Commerce solving and how is that benefiting you?** That on the same window we are able to search subscriptions, order installments and items lot codes. Now if a customer update the card online, updates for everything instead of new orders ### 9. Services was very good **Rating:** 5.0/5.0 stars **Reviewed by:** Rahul G. | Store Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2023 **What do you like best about Kibo Commerce?** There software helped my business to grow and also generated sales 5x. The software is very easy to use and user friendly. **What do you dislike about Kibo Commerce?** Sometimes it takes a little time to load but otherwise it works brilliant. **What problems is Kibo Commerce solving and how is that benefiting you?** Before kibo, it was difficult for us to manage our site and orders. Now it has double our productivity as not it is fully automatic and we can focus more on scaling the business. ### 10. Best Software for Integrating multiple sales channels under one platform. **Rating:** 5.0/5.0 stars **Reviewed by:** Priyanka N. | Ecommerce Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2023 **What do you like best about Kibo Commerce?** It is very useful for big retail and eCommerce business. Where it helps integrating multiple sales channels under one platform through which all the operations can be completed. **What do you dislike about Kibo Commerce?** Need more features to be added. Rest it is easy to use. **What problems is Kibo Commerce solving and how is that benefiting you?** It is cutting down the time for order management. ### 11. Amazing Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Sujata M. | Assistant Manager - Catalog, Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2023 **What do you like best about Kibo Commerce?** Customer Experience Order Management can **What do you dislike about Kibo Commerce?** Number of Features can be enhanced on th **What problems is Kibo Commerce solving and how is that benefiting you?** Order Management and simplified user interface ### 12. Elevate your Ecommerce with Kibo **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2023 **What do you like best about Kibo Commerce?** One of the things that sets Kibocommerce apart from other e-commerce solutions is its powerful integrations with popular third-party tools and services, such as Salesforce, SAP, and Magento. These integrations make it easy for businesses to streamline their operations and optimize their online presence. **What do you dislike about Kibo Commerce?** Nothing comes to mind for product features, but pricing could be high depending the size of your business. **What problems is Kibo Commerce solving and how is that benefiting you?** One of the primary problems that Kibo Ecommerce aims to solve is the difficulty of managing an online store across multiple channels. Many businesses struggle to keep up with the demands of selling on their own website, as well as on 3rd party marketplaces. Kibo Ecommerce provides a centralized platform that can manage all of these channels, making it easier for businesses to manage their online sales and reach more customers. ### 13. A highly-rated order management tool **Rating:** 4.5/5.0 stars **Reviewed by:** Mikir P. | M, Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2023 **What do you like best about Kibo Commerce?** Kibo eCommerce platform is quite user-friendly and contains excellent features for proper order management. Inventory control, order sourcing, managing approval matrices, managing supplier qualification and ensuring appropriate documentation are some of the cool features of this application. **What do you dislike about Kibo Commerce?** One of the significant drawbacks of this program is its flexibility in managing custom integration. It is incredibly heavy-handed and rigid. It would be great to see some of these issues resolved. **What problems is Kibo Commerce solving and how is that benefiting you?** We routinely use Kibo eCommerce as an order management tool. It greatly helps in segregating purchase orders, assigning materials to product bins, manage inventory levels and engage with suppliers. ### 14. Simplifying implementation and maintenance of ecommerce **Rating:** 3.5/5.0 stars **Reviewed by:** Danish J. | Business Analyst | Freelancer | Consultant | Digital Marketing Analyst, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2023 **What do you like best about Kibo Commerce?** Easy documentation, setup and maintenance of all the backend activities for an e-commerce system. Kibo handles all admin tasks. **What do you dislike about Kibo Commerce?** The cost it offers is somewhat more than an SMB can afford. **What problems is Kibo Commerce solving and how is that benefiting you?** Kibo eCommerce is resolving all the legacy systems' issues - setup and less freedom of customisations and scalability. A non-tech person can easily set up their business without getting into the nitty-gritty of code and testing. ### 15. A niche order management application **Rating:** 4.5/5.0 stars **Reviewed by:** Yagni S. | Lead Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2023 **What do you like best about Kibo Commerce?** Kibo eCommerce is an excellent tool for managing orders, validating vendors and engaging suppliers to identify avenues to optimize inventory control. It offers top-level customer service to clients. **What do you dislike about Kibo Commerce?** The elevated price and rigid integration deployment are two of the most significant drawbacks that deter the implementation of Kibo eCommerce at most institutions. **What problems is Kibo Commerce solving and how is that benefiting you?** We use Kibo eCommerce as an order management tool to manage suppliers, perform audits, and conveniently manage inventory of a wide array of parts and materials sourced from many vendors. ### 16. Reliable and fast **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2023 **What do you like best about Kibo Commerce?** The many OOTB features are excellent. Numerous components in Kibo can be used straight out of the box without special coding. Additionally, you can add original code using the modifiability API. They have a well-thought-out plan for including additional features. **What do you dislike about Kibo Commerce?** Personalized Order attributes and Custom Customer attributes cannot determine if there is an actual discount. Updates to the Customer section require custom code, which increases complexity. **What problems is Kibo Commerce solving and how is that benefiting you?** Providing our dealers with a platform to view and accept customer orders, Kibo operates effectively in a B2B2C environment. We love that someone out there monitors our sites constantly and handles all the technical hardware factors of hosting your own sites. ### 17. KIBO - Best online order management **Rating:** 4.0/5.0 stars **Reviewed by:** Sweta K. | Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2023 **What do you like best about Kibo Commerce?** Kibo is the simple way to use this platform. It simplifies the platform of delivering modern customers. Kibo team focuses on the microservices-based and API-driven functionality **What do you dislike about Kibo Commerce?** Most of the product is easy to understand but it's a bit complex. **What problems is Kibo Commerce solving and how is that benefiting you?** Kibo is an e-commerce platform that sells products directly to B2B. Kibo helps properly process orders and refund the billing. ### 18. Realtime Inventory Management **Rating:** 4.5/5.0 stars **Reviewed by:** Baskar G. | Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2023 **What do you like best about Kibo Commerce?** Managing real-time orders, Easy integration with 3rd party tools are the best of class **What do you dislike about Kibo Commerce?** Cost is high comparitively, and team should look into it **What problems is Kibo Commerce solving and how is that benefiting you?** Enabling customer's e-commerce platforms to enhance and have all the required features. Also it solves our problems as we are with multiple vendors. ### 19. Kibo helps manage B2B digital functionality **Rating:** 3.5/5.0 stars **Reviewed by:** Nicole S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2023 **What do you like best about Kibo Commerce?** Customer service, flexibilty, plenty of out of the box integrations, **What do you dislike about Kibo Commerce?** We have had a difficult time with the discount engine. Cost is high **What problems is Kibo Commerce solving and how is that benefiting you?** Helps us as an agency build a highly effective solution with our partners company's website/ecommerce store ### 20. One of the best online store management platform **Rating:** 5.0/5.0 stars **Reviewed by:** Manpreet S. | Software Developer , Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2023 **What do you like best about Kibo Commerce?** One can easily manage their store - order, customer, and inventory management are so easy. **What do you dislike about Kibo Commerce?** Pricing is not suitable for small businesses. **What problems is Kibo Commerce solving and how is that benefiting you?** Our team managing an online store with order and customer management quickly using Kibo eCommerce ### 21. A valuable order management tool **Rating:** 3.5/5.0 stars **Reviewed by:** Atique B. | Digital Marketing Head, Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2023 **What do you like best about Kibo Commerce?** I like the whole bundle of products but specifically their order management system is best. **What do you dislike about Kibo Commerce?** The customer support team can be improved in the system. **What problems is Kibo Commerce solving and how is that benefiting you?** It solves our order management problems as we are present on multiple e-commerce platforms. ### 22. Custom integrations prove to be challenging at times **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** March 29, 2023 **What do you like best about Kibo Commerce?** The service platform is easy to use and navigate **What do you dislike about Kibo Commerce?** From a marketing perspective, there are certain things that are difficult to execute through Kibo including SEO and email **What problems is Kibo Commerce solving and how is that benefiting you?** It is our ecommerce platform and order management system so it is our headquarters for operation. ### 23. KIBO **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Arts and Crafts | Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2023 **What do you like best about Kibo Commerce?** It is quite simple to use. The sites look professional on mobile and desktop. Used by large corporation **What do you dislike about Kibo Commerce?** Not as needed for a smaller company and store with not a lot a inventory/SKU **What problems is Kibo Commerce solving and how is that benefiting you?** Making e-commerce and marketing easier. Ease of access to all informations with our products and easy to ship out as awhile ### 24. Straight Forward Software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2023 **What do you like best about Kibo Commerce?** Kibo is very easy to use on the admin side when handling several sites at once. **What do you dislike about Kibo Commerce?** Depends on the software you're using and what you already have set up; not incredibly flexible. **What problems is Kibo Commerce solving and how is that benefiting you?** Kibo is able to review and manage inventory for online businesses. Necessary data/framework for ecommerce businesses. ### 25. Rich Features and Solid Roadmap **Rating:** 5.0/5.0 stars **Reviewed by:** Wai Kit (Kelvin) L. | Senior Software Engineer II, Enterprise (> 1000 emp.) **Reviewed Date:** January 13, 2022 **What do you like best about Kibo Commerce?** I like the rich OOTB features. Kibo already has many features that you can use out of the box without adding custom code. Plus, you can add custom code thru the extensibility API. They have a solid roadmap for adding new features. They are easy to work with. **What do you dislike about Kibo Commerce?** Discount cannot be determined by custom Order attributes or custom Customer attributes directly. Need custom code to update the Customer segment (which adds complexity). **What problems is Kibo Commerce solving and how is that benefiting you?** We are trying to evaluate which eCommerce solution meets our business needs. We have a lot of business logic that Kibo can handle. ### 26. Its user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Naveen G. | CH Associate, Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2022 **What do you like best about Kibo Commerce?** User experience and how the application has been built. **What do you dislike about Kibo Commerce?** Sometime it feels laggy and it gets freeze. **What problems is Kibo Commerce solving and how is that benefiting you?** I have learnt a lot of things about hiw kibo ecommerce works. ### 27. KIBO Evaluation **Rating:** 4.5/5.0 stars **Reviewed by:** Kia F. | Computer Programmer, Enterprise (> 1000 emp.) **Reviewed Date:** January 12, 2022 **What do you like best about Kibo Commerce?** Their out of the box capabilities were very robust and their order management and inventory capabilities we found very capable. Their presentation was excellent and working with them was excellent. **What do you dislike about Kibo Commerce?** The language capabilities was challenging for our company but it is on their roadmap to fix **Recommendations to others considering Kibo Commerce:** It is very worth reviewing they have some great functionalty **What problems is Kibo Commerce solving and how is that benefiting you?** we ended up not using them , but they were very great and the timing just seemed not right. So much so that a review on their capabilities is warrented. ### 28. Incredibly flexible, but be prepared to "roll your own". **Rating:** 4.0/5.0 stars **Reviewed by:** Brandon F. | Vice President, Global eBusiness, Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2021 **What do you like best about Kibo Commerce?** I love the API connectivity and flexibility so that my developers are free to build out the business logic that we need. Kibo provides 80% of what we need OOTB, and we can build the rest. **What do you dislike about Kibo Commerce?** Kibo needs to provide better developer support tools in order to deliver on the promise. Documentation is still lagging, likely because they spent resources on acquisition rather than updating the documents, and samples of code are not as ubiquitous as they should be. When one of my developers runs into an issue, we have trouble getting an answer about how to get un-stuck. **What problems is Kibo Commerce solving and how is that benefiting you?** Kibo provides great ability to scale sites and tools to support our business. We're not dependent upon other resources to get what we need on our timeline rather than theirs. ### 29. Enterprise-ready full eCommerce suite that is fully customizable and extendable. **Rating:** 5.0/5.0 stars **Reviewed by:** Sergei O. | CEO, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2021 **What do you like best about Kibo Commerce?** Full eCommerce suite covering the CMS / Shopping cart / OMS / PIM core functionality - all brought under the Unified Commerce Platform in 2020-2021 Added personalization features through Certona and now Monetate Flexibility to customize platform modules in the multi-tenant cloud environment Kibo team focus on the microservices-based and API-driven functionality **What do you dislike about Kibo Commerce?** With multiple acquisitions under the hood and many platforms to integrate into the UCP, Kibo has a lot of ground to cover in terms of integration work. The marketplace for plugins and extensions is modest; thus, material SI-type work must be accounted for in implementations. Kibo environments/infrastructure are complex and require expert partner knowledge for implementations - although this has improved much in 2021 **What problems is Kibo Commerce solving and how is that benefiting you?** We're a premium Kibo Solutions Implementation partner for over 10 years. We see Kibo used by a range of our clients from mid-market to global brands and distributors. OMS functionality is one of the best on the market today, flexibility in terms of customizations to be done to support the most exotic cases is a huge benefit. ### 30. Full-featured eCommerce platform for the mid-market **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** July 14, 2021 **What do you like best about Kibo Commerce?** Seamless omnichannel experience. Site performs very well on mobile. **What do you dislike about Kibo Commerce?** Managing large, diverse product catalogs with complex pricing could be better. **Recommendations to others considering Kibo Commerce:** If you have numerous product offerings, don't underestimate the effort required to gather all the necessary data. **What problems is Kibo Commerce solving and how is that benefiting you?** Enabled us to reimagine our online presence and offer customers unprecedented visibility into our products as well as BOPIS. ### 31. Kibo from the backend side **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2019 **What do you like best about Kibo Commerce?** Nice intuitive tool, that allows bunch of ecommerce related things. Many retailers around the world use it very successfully and without any issues. great customer service and account management. **What do you dislike about Kibo Commerce?** Some complicated implementations require lots of development work. Technical support, even though knowledgeable, often times require going to engineering team or professional services. Some of the essentials tools are not even on the roadmap for development. **What problems is Kibo Commerce solving and how is that benefiting you?** Theme integration, custom development, etc ### 32. An excellent ecommerce platform **Rating:** 5.0/5.0 stars **Reviewed by:** Micah E. | Inventory Controller, Mid-Market (51-1000 emp.) **Reviewed Date:** December 24, 2018 **What do you like best about Kibo Commerce?** The simple use of this platform. We are several stores around the region here and they were able to very quickly and seamlessly populate accounts for each one of our doors. They give me a simple way to look and manage all of my stores from a regional admin level. Fantastic experience over the last 4+ years. **What do you dislike about Kibo Commerce?** Searching for returns can be hard to look up at times. I dislike that there is not more filtering features to find order#'s when email isn't available. ie. address, customer name, date, store fulfilled by.. etc. **What problems is Kibo Commerce solving and how is that benefiting you?** It has opened up our brick and mortar retail to a seamless ecommerce platform. ### 33. A great product supported by excellent people. **Rating:** 5.0/5.0 stars **Reviewed by:** Aaron A. | Director of Digital Marketing & Ecommerce, Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2019 **What do you like best about Kibo Commerce?** Kibo's support network is top notch. They're always available to us. **What do you dislike about Kibo Commerce?** Source code lockout on Marketlive - implementing features can be expensive. **Recommendations to others considering Kibo Commerce:** Kibo support is excellent. You will have issues with any platform, pick one with great support. **What problems is Kibo Commerce solving and how is that benefiting you?** We continue to transition more catalog customers to ecommerce with Kibo. ### 34. Kibo Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Scott R. | Director | ECommerce, Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2019 **What do you like best about Kibo Commerce?** Ability to customize and personalize the platform. **What do you dislike about Kibo Commerce?** Lack of reporting ease, can be a bit cumbersome. **What problems is Kibo Commerce solving and how is that benefiting you?** Scaling the ECOM business. Ability to have a robust, stable Site. ### 35. Good staging features **Rating:** 4.0/5.0 stars **Reviewed by:** Aimee L. | Managing Editor, Apparel & Fashion, Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2018 **What do you like best about Kibo Commerce?** It has provided with good templated pages which help in customizing your pages or newsletters pretty easy. It has made hosting pretty easy as well and is very robust. They provide good customer services as well, which is definitely a plus. **What do you dislike about Kibo Commerce?** I'm not a big fan of the parts of it where you can actually edit the content already posted. It also takes a lot of time sometimes. It can also be a little costly. But overall, I have enjoyed using it as it also works well on all the platforms I have tried it on. **Recommendations to others considering Kibo Commerce:** It is a very helpful software for everyday use and management, and I highly recommend giving it a shot. **What problems is Kibo Commerce solving and how is that benefiting you?** It has made the e-commerce and marketing side of management very easy for the team. It provides us with quick and easy solutions which are very helpful for customizing and shipping out our sales. ### 36. Excellent standard E-Commerce features - integrations and extras can be costly **Rating:** 4.5/5.0 stars **Reviewed by:** Cynthia Q. | Multi-Channel Marketing Director, Retail, Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2018 **What do you like best about Kibo Commerce?** The out-of-box (OOB) features that come with the platform are fairly robust, and are more than enough to craete a professional, customized and feature-rich webstore. Template driven pages with timers and preview make it easy to customize the site and allow for changes at any hour. Built-in category structure and product groups are also very well engineered. The discount engine has come a long way, and I really haven't seen anything that is quite as good. Managing discounts can be tricky, and ML has mastered it. They truly do try to be best-of-breed, and provide all the latest technologies and features. The caveat to this is that it may cost you. (See dislike section.) Having ML host our sites as well as provide the software has proven to be an excellent decision. Very rarely is there any sort of hosting issue; and if there is, it is handled almost before we are aware of the problem. Seamless is the right word here. **What do you dislike about Kibo Commerce?** Our biggest pet-peeve is that anything out of the ordinary, such as integration to a back-end system or an alternate pay method can be costly. Support tickets can also be costly, depending on the cause of the problem. **What problems is Kibo Commerce solving and how is that benefiting you?** Overall, Marketlive (now Kibo) provides us with a stable, professional set of websites to conduct our e-commerce business, and has done for for 11 years. For the most part, it has helped us keep up with the ever-changing landscape that is the internet. ### 37. MarketLive System is too out dated **Rating:** 3.0/5.0 stars **Reviewed by:** Christopher L. | Interactive Designer, Consumer Goods, Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2018 **What do you like best about Kibo Commerce?** The ability to have a staging and live environment and many displays saved at once. The MPOC system have been a recent and great addition. That luckily is a lot better than the MarketLive product. **What do you dislike about Kibo Commerce?** Most of the product. The back end user interface is very complicated and very outdated. The actual process to update pages, products, and really just about anything required too many steps and too much time. On top of that, updates to the site frequently fail or come through improperly. **Recommendations to others considering Kibo Commerce:** If you're going to choose Kibo, try to get onto one of their more modern platforms. That said, they're still developing their modern platforms and at this time, they're not able to support our website needs on any of them. **What problems is Kibo Commerce solving and how is that benefiting you?** We use Kibo for our website and our MPOC system. We like the MPOC system a lot. ### 38. Strong platform for mid-sized e-commerce businesses **Rating:** 4.5/5.0 stars **Reviewed by:** Leslie P. | E-Commerce Director, Retail, Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2018 **What do you like best about Kibo Commerce?** The platform is robust and easy to use, and their people are top-notch. From project management, to strategy, to day-to-day tasks, they always provided quality support. **What do you dislike about Kibo Commerce?** At times, projects took a bit long to complete, but they were done correctly. More recently, this seems to have been addressed and turnaround timing is very quick. **Recommendations to others considering Kibo Commerce:** Kibo offers a very robust, best-in-class e-commerce platform that has desirable features built into the product. It is very easy for marketing team members to use the Admin tool to make updates and execute promotions on the site. Everything can be scheduled to deploy at a specific date and time, which is great, you just set it and forget it. Also, be sure to request Strategy sessions. Their strategy team provided excellent guidance and helped us improve several marketing programs over the years. **What problems is Kibo Commerce solving and how is that benefiting you?** We were able to run a mid-sized e-commerce business with very few employees using the Kibo/MarketLive platform, and we were able to stay current with technology. They were able to customize our site to solve all of our business needs including P.O. Box shipment that could be selected during checkout, custom length hemming service, source code logic requirements, among other requirements. **Official Response from Angela Fausone:** > Thank you for your review Leslie - we appreciate it! ### 39. An extension of our in-house team! **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan S. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2018 **What do you like best about Kibo Commerce?** As a smaller size company, working with Kibo makes our web team feel much larger! Having experts available for advice, strategy and support helps us reach higher goals. **What do you dislike about Kibo Commerce?** Occasionally, support tickets take a lot of time to complete. Often communication error related. **Recommendations to others considering Kibo Commerce:** I highly recommend Kibo's new NG website platform! We worked with Kibo to build a completely custom website experience for our customers. We get consistently great feedback! **What problems is Kibo Commerce solving and how is that benefiting you?** Recently switching to Kibo's NG website platform solved many issues such as content management and merchandising. ### 40. Good platform for the money but needs to develop better product features and analytic tools **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Fund-Raising | Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2018 **What do you like best about Kibo Commerce?** Reliability of the solution and for the most part customer service. **What do you dislike about Kibo Commerce?** Reporting is a big issue and makes it difficult for marketing to track the effectiveness of campaigns and promo codes. KIBO is missing the big picture when it comes to the importance of analytics. **Recommendations to others considering Kibo Commerce:** KIBO is a good platform and a great value if analytics arent a priority. I hope one day soon Kibo will make the updates needed to provide more robust analytic tools. **What problems is Kibo Commerce solving and how is that benefiting you?** Needed a more from our e-commerce platform. ### 41. Good but could use a few improvements **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2018 **What do you like best about Kibo Commerce?** I likethat Kibo provides step by step checklists when procsessing e-commerce orders **What do you dislike about Kibo Commerce?** I dislike the layout of the website, it could be easier to locate each customers order **What problems is Kibo Commerce solving and how is that benefiting you?** Kibo helps properly process orders and in case of refunds makes the process a lot easier on our business ### 42. Cost-effective, flexible ecommerce platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2017 **What do you like best about Kibo Commerce?** We're a mid-market online pure play; Kibo eCommerce is a much more cost-effective solution for us than, say, Demandware or even Magento would be. It's highly flexible/customizable; integrations are generally just a matter of working with APIs, so we spend relatively little time/money on development. Content management is easy. They've made big strides in functionality around returns this year; it now works very smoothly. Also, the people at Kibo are great - from product managers to engineers to support analysts to our customer success advisor. I really enjoy working with them, and when we have a question or an issue, I feel like our voice is heard. **What do you dislike about Kibo Commerce?** We had a fairly significant number of open cases (bugs, feature requests, etc.), but Kibo recognized that this was an issue. Some reorganization of their customer success/support operations and improved communication enabled us to make solid headway on that backlog. It would be nice if we could replicate between our sandbox and production environments, or at least be able to make a fresh copy of our production tenant to use as a new sandbox; I'm told the latter should be feasible though. Reporting is a work in progress, but that isn't a big concern for us, as GA meets our needs. B2B tools aren't very robust, but that's in the works. We've had a couple of very brief instances of downtime this year, but nothing significant. Finally, our site performance could be better, but some of that falls on us (i.e., we could more effectively optimize our images). **Recommendations to others considering Kibo Commerce:** Demandware is the only other ecommerce platform with which I have experience, so I can only compare Kibo to that. Kibo eCommerce offers the functionality we need, and I'm excited about their roadmap for the future. Given its cost and ease of use, I'm very happy with Kibo and would absolutely recommend it to a mid-market business like ours. **What problems is Kibo Commerce solving and how is that benefiting you?** We use Kibo eCommerce as our ecommerce platform, to sell our products direct to consumer (B2B and B2C) across two brands. In the future, we might also utilize Kibo's Real-Time Individualization product. ### 43. Kibo is a great ecommerce partner for mid - large size brands **Rating:** 4.0/5.0 stars **Reviewed by:** Debbie C. | Web Marketing Manager, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2017 **What do you like best about Kibo Commerce?** Company C has a very small web team and Kibo has been a valuable partner from providing day to day support to longer term strategy assistance. **What do you dislike about Kibo Commerce?** In our current platform (598) - we don't have access to everything we need to update the site so it is more costly than we would like. **Recommendations to others considering Kibo Commerce:** Kibo is a robust ecommerce provider but it is more costly than Magento but it offers more bells and whistles. **What problems is Kibo Commerce solving and how is that benefiting you?** Running an ecommerce store with a very small staff and the ability to add new functionality in a timely manner. **Official Response from Angela Fausone:** > Thank you for taking the time to review Kibo, Debbie! ### 44. Organizes are backend shipments well **Rating:** 4.0/5.0 stars **Reviewed by:** Jim C. | Director of QA, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2018 **What do you like best about Kibo Commerce?** We keep several skus and adhoc inventory at hand and the software lets us organize it all and keep track of inventory. **What do you dislike about Kibo Commerce?** Noticed some bugs but we could work around them, reported to the company as well **What problems is Kibo Commerce solving and how is that benefiting you?** Inventory management ### 45. Get's the job done well enough **Rating:** 2.0/5.0 stars **Reviewed by:** Jacqueline B. | Digital Campaign Manager, Consumer Electronics, Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2017 **What do you like best about Kibo Commerce?** Their support team is very friendly and helpful. Works with our data feeds. We've used Kibo for years and successfully processed many orders with them. **What do you dislike about Kibo Commerce?** - Their shopping cart checkout is not very customizable and hurts conversion rate (ie: not visually nice/converty, not very clear on shipping, can only make notes like "we don't ship to PO boxes" in fine print on a page before checkout so we still get many requests to PO boxes that we can't fulfill, etc.) -The user interface is pretty archaic - they need to get with the times! -The reporting they offer is limited - They've been having internal issues that result in very long payment holds (where we sometimes can't ship an order till a day after it being purchased!) and unresponsiveness of tech support. This has only happened a few times, maybe they'll get it under control? **Recommendations to others considering Kibo Commerce:** If you're in communication with them, make sure you can initially set up a checkout process that you think will work - taking into consideration user journey and other best practices that promote conversion. We're looking in to Quivers which seems to be better for this and slightly less costly. **What problems is Kibo Commerce solving and how is that benefiting you?** Shipping BTC orders! ### 46. Basic beginner **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2018 **What do you like best about Kibo Commerce?** I like how easy it is to use. I am not very tecnological and I find it easy. **What do you dislike about Kibo Commerce?** I wish some of the functions were easier to find. If I can't figure out how to do something it takes me forever to figure out how to look it up. **What problems is Kibo Commerce solving and how is that benefiting you?** My company works with resell and banks and we ### 47. Great Product Great Services **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2018 **What do you like best about Kibo Commerce?** I love it so much I could just not use anything else. I cannot live without it its great **What do you dislike about Kibo Commerce?** There is nothing i can think of that i dislike about it **Recommendations to others considering Kibo Commerce:** Use this product and nothing else it is the best. **What problems is Kibo Commerce solving and how is that benefiting you?** It helps me with my security problems ### 48. Easy way to sell when you want to **Rating:** 5.0/5.0 stars **Reviewed by:** Laura E. | eCommerce Manager & Designer - Website & Tech Support, Retail, Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2016 **What do you like best about Kibo Commerce?** You can use it as you need, and easy to manage orders. Can find things based on location and pick and choose what orders we have or are able to fulfill. I also like the rating system that shows you how well you're doing. **What do you dislike about Kibo Commerce?** Doesn't have UPC's anymore in the product description, that's the easiest way to look items up in our inventory. Frustrating! Also sometimes we don't get reimbursed when a customer uses a promo code on the brand's website. **Recommendations to others considering Kibo Commerce:** Worth a try, no pressure to use it... you can just stop whenever you want. Lots of choices for orders and easy to fulfill. They show you what the shipping cost will be and you can decide if you want to fulfill the order or not. All the associated fees are shown and they will grade you based on performance of shipping speed and cancellation rate. Returns are easy, they contact you and send them in, money is refunded. Highly recommend this program! **What problems is Kibo Commerce solving and how is that benefiting you?** On slower days for online sales, this helps fill in the gaps. We're able to make extra money as we are able to fill the orders. We're seeing an increase in sales when it's slower on eBay or our personal website. ## Kibo Commerce Discussions - [What is headless commerce architecture?](https://www.g2.com/discussions/what-is-headless-commerce-architecture) - [Is Kibo a SaaS?](https://www.g2.com/discussions/is-kibo-a-saas) - [What is the Kibo system?](https://www.g2.com/discussions/what-is-the-kibo-system) - [What does Kibo software do?](https://www.g2.com/discussions/what-does-kibo-software-do) - [No](https://www.g2.com/discussions/no-be90e8eb-7f4b-41b8-bc65-5f9fe5a5a366) - 1 upvote - [View Kibo Commerce pricing details and edition comparison](https://www.g2.com/products/kibo-commerce/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+10%3A17%3A30+-0500&secure%5Bsession_id%5D=165a0587-a199-47ab-aca1-06c1a30e92f8&secure%5Btoken%5D=195c0b6245c0d8d8454d137f1c2f85c6b29615e21a494011cd17a1f72358b0b0&format=llm_user) ## Kibo Commerce Features **Order Entry** - Entry - Register - Notifications **Headless Commerce** - Decoupling - REST APIs - Data Orchestration - Customization - Extensibility **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Reporting** - Reports & Analytics - Data Transfer Tools **Order Tracking** - Shipping - Tracking - Backorder **Generative AI** - AI Text Generation - AI Text Summarization **Inventory Management** - Stock Levels - Flow Of Goods - Reserving Goods **Agentic AI - E-Commerce Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Customer Management** - Order Status - Information Access - Email Notifications **Subscription Management** - Payment Data - Payment Gateway - Billing - Automatic Payments **Agentic AI - Order Management** - Adaptive Learning - Natural Language Interaction **Merchandising/Marketing** - Storefront Design Tools - Product Visualization - Recommendations / Personalization - Promotions and Discounts - Shopping Cart Abandonment - Product Reviews - SEO **Omnichannel Features ** - Retail Management - POS Integration - Social Media Integration - Customer Service Integration - Marketing Tools - E-commerce Integration - ERP Integration **Product Catalog** - Content Management - Product Configuration - Product Search and Filtering - Intangible Products **Order Process** - Checkout Process - Shipping Options - Tax Display and Processing - Payment Processing - Order Management - Returns / Refunds - Inventory Management - Multi-Channel Fulfillment **Multi-Channel Support** - Omnichannel - Mobile - Social Commerce - Customer Service - Store Locator - 3rd-Party Store Integration - B2B **Platform** - APIs - Customization - Integrations to Add-on Tools - User Management - Reporting / Analytics - Security - Multi-Site Management - Admin Access Rights - Test-to-Product Migration - Internationalization - Cross Browser Support - Performance and Reliability ## Top Kibo Commerce Alternatives - [BigCommerce](https://www.g2.com/products/bigcommerce/reviews) - 4.2/5.0 (570 reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - 4.4/5.0 (4,912 reviews) - [Salesforce B2C Commerce](https://www.g2.com/products/salesforce-b2c-commerce/reviews) - 4.3/5.0 (544 reviews)