Keste Reviews & Product Details

Keste Overview

What is Keste?

Keste provides transformative digital solutions for enterprise B2B businesses. By improving inefficient processes, fixing data management problems, and implementing the right core technologies, we help businesses with complex selling models to run faster, better, and cheaper. We're a premier multi-cloud consultant that delivers strategic and technical solutions for Sales, CPQ and Billing, Service, Communities, Analytics, Integrations, ERP, EBS and more.

Keste Details
Website
Discussions
Keste Community
Languages Supported
English
Product Description

Keste is a premier multi-cloud consultant that provides strategic solutions for Sales, CPQ and Billing, Service, Communities, Analytics and Integrations.


Seller Details
Seller
Keste
Company Website
Year Founded
2004
HQ Location
Plano, Texas
Twitter
@keste
841 Twitter followers
LinkedIn® Page
www.linkedin.com
298 employees on LinkedIn®

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Keste Reviews

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Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
Describe the project or task the provider helped with:

Splunk has been working with Keste-CPQ team for over 5 years as Implementation partner for FPX-CPQ. They successfully implemented FPX CPQ at Splunk in 2015 and have been steadily working with us supporting the platform to help run and scale the solution as the Business scales. As part of the on-going support, Keste provided a Support Team to implement incremental feature since going live in 2015. The Team members are highly skilled and knowledgeable in FPX CPQ and CPQ processes. Review collected by and hosted on G2.com.

What do you like best?

1) Well Qualified,knowledgeable, hard-working and Trustworthy CPQ-Team who deliver well engineered Solutions and best practices.

2) Being able to quickly turn-around Resourcing need spikes quickly. Review collected by and hosted on G2.com.

What do you dislike?

No specific downside comes to mind...... Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

Absolutely reliable partner to implement Q2C solutions. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

We worked with Keste to Implement Quote to Cash Process via FPX CPQ implementation on Salesforce CRM.

Keste has a long history of working in Q2C processes and thus have a wealth of knowledge and experience in this domain, which we leveraged to build successful business solutions to various Q2C problems. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
Describe the project or task the provider helped with:

We have partnered with Keste for various engagements, most recently for a large business system transformation initiative. We have also used them to perform support functions on business systems, and make recommendations on data and governance best practices. Review collected by and hosted on G2.com.

What do you like best?

We have been lucky to have involvement from the highest quality resources in our engagements with Keste. They have been easy to work throughout the process - from determining details of an SOW, to discovery, execution, and delivery of results. Sam Brown and Dheeraj Sharma in particular have been some of the best consulting partners in my experience. I always feel like we are their only customer in terms of responsiveness, turnaround, and bringing any needed resources to bear. They have deep relationships in the industry, which has helped accelerate solutions and decisions, and apply their wealth of best practices to our use cases.

Special mention to our core project team - Shannon Crawford, Lia D'Agostino, and Abhinav Saini. They have been excellent collaborators and we have been lucky to have them working side-by-side with us. Review collected by and hosted on G2.com.

What do you dislike?

We have had a few resources moved off of our project, but replaced with same or better. No real impact to the effort. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

Our ultimate goal is to re-engineer and streamline our quote to cash process, resulting in accurate data. This is requiring a full re-implementation of salesforce and all associated business processes. It also includes implementing a true master data management model and right-sizing our highly complex business system ecosystem around its Salesforce touchpoints.

We are just finishing design, but already see the benefits of an optimized quote to cash process. During our discovery and design, Keste was able to surface quite a number of business process limitations and areas for improvement. Review collected by and hosted on G2.com.

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Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
Describe the project or task the provider helped with:

Keste helped us in launching two Salesforce community sites. They are continuing to support us with ongoing enhancements and support of one of the communities. Review collected by and hosted on G2.com.

What do you like best?

Keste brings the technology specialized skill-set to the table. They are good at taking a large project and make sure that it is successfully delivered. They are best at on-boarding skilled resources and delivering the projects on-time. Review collected by and hosted on G2.com.

What do you dislike?

I believe there is an opportunity to improve in the testing / validations of the features being developed. Code quality is another area where I think Keste has an opportunity to improve. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

Keste is a great partner to consider adding to your organization to develop and maintain Salesforce community cloud solutions for both short-term or long-term needs. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

The communities that we were able to release were in our plans for a number of years. We were able to achieve success after engaging with Keste. This added high-value assets to our portfolio and added the much needed next generation products to our offerings. Review collected by and hosted on G2.com.

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VP of Product & Digital Strategy
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
Describe the project or task the provider helped with:

Keste worked with us for six months on our initial implementation of Salesforce; they orchestrated screens, integration support and initial setup for 35 years of data and process and people. Review collected by and hosted on G2.com.

What do you like best?

Their people were amazing; generous, helpful, knowledgeable and insightful about how the platform could be set up to help us to adopt Salesforce and to continue to grow from where they left us off. Review collected by and hosted on G2.com.

What do you dislike?

Nothing. Our engagement with them was hugely beneficial to our knowledge of the Salesforce application and its extensibility. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

If you're considering working with a third party in any of the ways that Keste operates, DO IT. They are a quality team and you will get great results. Our project was completed at-budget and they did more than they promised to deliver working up to the very last hour to ensure we had laid the best foundation possible. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

They laid the foundation on which we have taken Salesforce within and throughout our organization. Still in our admin side, I see their names appear in the objects, workflows, screens and reports they customized for us. They took us from a legacy platform into the new age, with screens that we've been growing and building upon ever since. Their foundation allowed teams that hadn't much more than talked to see what one another does and how we collaborate to the many wins our organization and our teams have had since Keste's implementation. It was a STELLAR experience all-around. Review collected by and hosted on G2.com.

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Technical Account Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
Describe the project or task the provider helped with:

We asked Keste to help us with an integration between our digital agent solution and a CRM that we did not have the time to complete on our own. Review collected by and hosted on G2.com.

What do you like best?

The team did a great job documenting and confirming our expectation so that what they delivered was exactly what we expected and there was no need for repeated back and forth interaction. Review collected by and hosted on G2.com.

What do you dislike?

I did not experience any downsides on this particular engagement. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

We have discovered a great, reliable partner to supplement our team when we need extra resources. Review collected by and hosted on G2.com.

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PC
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
Describe the project or task the provider helped with:

Keste has been instrumental in providing professional support for our company. We experienced a significant setback when our Salesforce system administrator left and we were left with a relatively inexperienced team to manage our complicated instance. Keste jumped in immediately providing additional administrative support to help us navigate and understand standard SF administration & configuration, as well as advising us on our current customizations. We have experienced issues that stop us from moving forward and Keste provided their attention and problem-solving skills immediately. Review collected by and hosted on G2.com.

What do you like best?

Attentiveness and knowledge - Keste is always quick to respond, and the ability to trust that they have our backs has been phenomenal. Review collected by and hosted on G2.com.

What do you dislike?

We often work with the offshore team, which are absolutely fabulous, but the time difference is limiting. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

Be as specific as you can with your needs - Keste is great about crafting a solution for the problem and have a large staff with all sorts of subject matter experts that provide great advice. The more information you can provide, the better they can assess the situation and get you the help that you need. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

We are making our Salesforce instance easier to use and maintain - from a user AND administration perspective. Keste partners with our admin team to ensure we are not only following best practices, but thinking through the different possibilities and selecting the best path forward for our business. Review collected by and hosted on G2.com.

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PI
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
Describe the project or task the provider helped with:

Keste helped with the implementation of our first two Salesforce Communities. They were instrumental in guiding us on best practices and requirements to ensure we could maintain the platforms with ease moving forward. From requirements gathering to design and back-end processes the team was a vital extension of our Product Development and IT teams. Review collected by and hosted on G2.com.

What do you like best?

Having the team onsite was most helpful. From conception to post launch we had tremendous support throughout the project. Review collected by and hosted on G2.com.

What do you dislike?

At times the design concepts were perhaps too constrained. To be fair, we didn't want to create an overly-customized version of the community, but after some initial usability testing we had no choice. The team worked well with a third party partner to ensure the custom designs we implemented would follow best practices. Like any third party, it takes time to ramp the team up to learn the business, and ours is very complex. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

We had a really outdated platform for brokers built on DNN. While we wanted to updated the design and usability, the most important aspect of the project was to provide a level of transparency to our customers so we could better service them and their clients. Their expertise helped us create a way to show our customers we combine our service with technology, far surpassing our competitors. Review collected by and hosted on G2.com.

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PH
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
Describe the project or task the provider helped with:

Keste is helping with ongoing work supporting the Community project by bringing enhancements to existing features on the Community, fixing bugs and onboarding new members to the Community. Keste resources also have experience in Agile which our company is moving toward, so that experience is helping with our transition to the Agile framework/methodology to help clarify and guide us through the transition. Review collected by and hosted on G2.com.

What do you like best?

All members that Keste provided are knowledgeable on the Community product and were able to jump in and get up to speed quickly on the project. There is a keen attention to detail and great time management skills across all team members. The team has easily acclimated to the Vizient team and we have all learned together well as we are adopting to new agile practices within our company.

Kate, the BA, is very professional and has taken lead with working with the business as well as is the point person with keeping status of the other Keste contractors at Vizient. She is amazing and is key to keeping everything run smoothly on the new groups onboarding to the Vizient Community. She sets up meetings with the business as needed and has helped develop the specific cadence that is now followed for the overall timeline to bring new groups onto the Community. She also works with the offshore developer to pass off work and communicate bugs and questions/clarifications from QA, etc. while keeping other tickets moving forward in a synchronized manner. Review collected by and hosted on G2.com.

What do you dislike?

N/a - everything has been very positive and even when we need to switch resources the experience has been easy Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

Keste provides a high level of expertise and professionalism along with extensive Salesforce knowledge and acumen. Highly recommended and easy to work with. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

Staffing augmentation - huge benefits of building skillset on our team by utilizing Keste resources. All members - BA, QA, Developers - have taken ownership of their roles and learned our business processes Review collected by and hosted on G2.com.

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PL
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
Describe the project or task the provider helped with:

We recently had a need for someone to build a Conga report for which we had not available resources. The Keste employee we had working on the community project had bandwidth and had not worked with Conga before, but that did not stop her. She received a quick lesson and researched the tool and was able to deliver the desired work on schedule with little to no defects, AMAZING! The end-users and myself were very impressed and so grateful what what a great job she did. This Keste employee was a true team player and not limited on what she was willing to do. Her attitude and diligence to do the job to the satisfactory of our users was over and beyond the call of duty. A true business partner will to do what it takes to get the job done! Review collected by and hosted on G2.com.

What do you like best?

The willingness to learn new tools to assist their customers! Review collected by and hosted on G2.com.

What do you dislike?

Not sure I have any dislike - she did an excellent job! Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

For this project it was creating reports with Conga since Salesforce.com has limited functionality with creating reports that span more than 3 objects and in a format that is needed for customer facing reports. Review collected by and hosted on G2.com.

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PI
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
Describe the project or task the provider helped with:

I have been working in cooperation with Keste on ancillary interface integration, Oracle OIPA integration, and various other tasks concerning data integration, for a new system development Review collected by and hosted on G2.com.

What do you like best?

Keste has been easy to work with, very knowledgeable, and always ready to help. Based on my experience, Keste's employees have superior subject matter knowledge and maintain a very current skill set. Review collected by and hosted on G2.com.

What do you dislike?

There is very little to dislike about Keste, to date i am hard pressed to find any negative experiences i have had. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

Keste has a very professional attitude and superior skill set to aid in completing your goals Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

New system integration is always a challenging task, many problems that have been or are currently being worked are around application and data integration. SOA services are a solution that has been determined as the best approach for our particular needs. The benefits realized from this is the flexibility and ease of implementation in the usage of these services. Review collected by and hosted on G2.com.

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EF
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
Describe the project or task the provider helped with:

We engaged Keste to help design and develop our first customer community. We chose Keste over several others vendors because we needed a knowledgeable partner that was able to effectively listen to our needs, provide relevant, knowledgeable feedback and maintain the right degree of flexibility that matched the needs of our project and the culture of our company. Keste delivered on their commitment, which ultimately led to a second engagement and a longer-term partnership. Review collected by and hosted on G2.com.

What do you like best?

The people. Starting with the sales process Keste brought very knowledgeable, intelligent and professional people to the conversation. They were very committed to the success of our project and of our company, and truly became part of organization for quite a while. Review collected by and hosted on G2.com.

What do you dislike?

We faced a few resources challenges early on. However, Keste was very open to our feedback and addressed these issues very quickly with no real impact to our projects. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

Openly share your vision and needs with Keste, and do not limit them to what you deem as "need to know". If you do Keste will be a valuable partner to your organization. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

We were able to launch our first community, highly customized, within just a few months. This enabled us to not only delivery on our commitments but setup our ability to move quickly into development of our second community. Review collected by and hosted on G2.com.

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Project Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
Describe the project or task the provider helped with:

We needed to migrate thousands of products from newly acquired company, configure in CPQ and SFDC. Review collected by and hosted on G2.com.

What do you like best?

Keste is a great company to work with. Clarification of expectations and requirements reduced duplicate work. They always were delivering ahead of schedule and exceeding expectations. Their understanding of the business and software allowed for great recommendations for our needs. Review collected by and hosted on G2.com.

What do you dislike?

N/A - truly had a wonderful experience at all levels. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

If you are needing Salesforce experts - Keste is your solution! Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

We are going to be able to begin selling all products from one source, eliminating duplication and streamlining processes. Review collected by and hosted on G2.com.

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PC
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
Describe the project or task the provider helped with:

Keste migrated data from acquisition. We had a sales team we were bringing over and integrated with our platform. They were able to get all data and build custom objects so nothing was lost in transition. Review collected by and hosted on G2.com.

What do you like best?

They are very responsive and helpful. They were very patient with me and my limited knowledge of Salesforce. Extremely professional and very easy to work with. Review collected by and hosted on G2.com.

What do you dislike?

I would say the one downside is the fact that you have to hire an outside consultant to really get the best out of salesforce, but that is not Keste fault. Since you really do need help, they were a great partner. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

They are very helpful with processes and best practices as well as customizing salesforce to best suit your company. They have really helped me get the most out of salesforce. Review collected by and hosted on G2.com.

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Senior Application Developer
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
Describe the project or task the provider helped with:

Keste worked with our company on a difficult large migration from mainframe to a modern Oracle platform and was able to quickly provide the technical and business analyst roles we needed. Review collected by and hosted on G2.com.

What do you like best?

They've been good at providing good resources on short notice. Review collected by and hosted on G2.com.

What do you dislike?

Haven't had any significant issues with their service. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

Needed to add a large number of resources for a migration from an old mainframe platform to a new Oracle platform. Review collected by and hosted on G2.com.

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GH
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
Describe the project or task the provider helped with:

Initially we hired for working on a community project but as our team needed to grow we brought more consultants to work on different projects / enhancements Review collected by and hosted on G2.com.

What do you like best?

Everyone is professional , they all have the skill set needed and thinking as enterprise when it comes to design something. All of Keste employees have been a team player and adopted very well Review collected by and hosted on G2.com.

What do you dislike?

This one is not applicable to us as everything has worked really well Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

Know exactly what you need and they will get it done Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

Keste employees have helped us delivering many projects /enhancements successfully. Review collected by and hosted on G2.com.

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PH
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
Describe the project or task the provider helped with:

Keste provides several contract employees to work on various internal Salesforce projects. Some have worked on system integration, and others have worked on Community Cloud projects. Review collected by and hosted on G2.com.

What do you like best?

I've been very impressed by the ability displayed by the contractors provided by Keste, particularly Kate A. Her organization, diligence, and knowledge is second to none. Review collected by and hosted on G2.com.

What do you dislike?

Nothing from my perspective other than the fact that Kate isn't a Vizient employee. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

With Kate's help, we've been able to standardize and streamline group creation processes and platform improvements to our instance of Salesforce Community Cloud. Review collected by and hosted on G2.com.

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EI
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
Describe the project or task the provider helped with:

Keste has helped with all aspects of the project, including project management, architecture, and technical delivery roles. Review collected by and hosted on G2.com.

What do you like best?

They provide very qualified resources and are able to ramp up resources quickly. Review collected by and hosted on G2.com.

What do you dislike?

Frequently trying to "sell" more within the organization. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

Implementation of multi-year transformation project. They have helped us prepare for our first-go live in about a month. Review collected by and hosted on G2.com.

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