Keen.io Reviews & Product Details

Keen.io Overview

What is Keen.io?

Keen.io is the complete event data management solution. Our platform can handle all aspects of your event data management, from collection to application. Stream, store, query, and present your data all in one place and get a competitive advantage over the competition. Keen allows you to get a true view of your product usage and interaction through event-based data. We make it easy to dive into the product data you need, allowing you to identify and solve product issues, enhance user experiences, and ship product rollouts faster.

Keen.io Details
Website
Product Description

For fast-moving SaaS teams, Keen is the flexible embedded analytics platform that makes it easy to create and ship custom analytics in weeks not months.


Seller Details
Seller
Keen IO
Company Website
Year Founded
2011
HQ Location
San Antonio, TX
Twitter
@keen_io
27,590 Twitter followers
LinkedIn® Page
www.linkedin.com
30 employees on LinkedIn®

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Keen.io Reviews

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President / CEO
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Easy to begin streaming data, analyzing it, and visualizing it using very clearly documented APIs. I've used it both for internal projects and for end user projects, and I've been pleasantly surprised by its stability and feature density. Review collected by and hosted on G2.com.

What do you dislike?

When you're building solutions intended to be used by third parties, you cannot rate limit their usage of the API. Since costs are primarily driven by how much data you compute, this makes it hard to price your service in advance. Recent changes to their pricing model make the base price even to have a single customer on a Keen.io backed SaaS at least several hundred dollars per month, so ensure what you're building is priced accordingly. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We wanted to provide eCommerce related dashboards to end users of our software, Drupal Commerce. Using Keen IO we were able to quickly index not just denormalized transaction data but also the essential traffic related data needed to track conversion rates, campaign effectiveness, and more. We obviously benefit from Keen's scalability, but we've also taken full advantage of rich features both in their streaming and in their visualization APIs. Review collected by and hosted on G2.com.

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Data Scientist & Full-stack Engineer
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

For us Keen is a near perfect fit for our data streaming and aggregation needs. It starts with the availability of SDKs in multiple languages, and the ability to stream unlimited events using these SDKs or the API, allowing us to capture all the user engagement data we could dream of. Furthermore we find the caching abilities of queries and datasets to be an extremely powerful tool to serve up high value data aggregates with exceptionally low latency and high stability. Support has always been incredibly attentive, quick to respond and willing to work together to maximise the benefits achievable by utilising Keen's tools. Documentation of the API and different packages is informative and clear. Review collected by and hosted on G2.com.

What do you dislike?

We find the front-end UI to be a bit clunky; navigation between projects and different pages within the project could be a fair bit smoother and more intuitive. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

We can very much recommend using Keen for any use case that requires data storage and analysis, but especially when you do not want to worry about the development costs and time, infrastructural knowledge and devops required to build a bespoke solution that gets even close to the capabilities that Keen offers. Keen allowed us to get our analytics platform up and running in a fraction of the time required to build our own solution from scratch. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

As part of our platform we've build multiple analytics dashboards with visualisation and aggregates of engagement with our content. Keen has allowed us to keep the flexibility that most of out of the box analytics providers do not offer, while giving us the ability to set up queries and cached datasets to produce the exact aggregates we want to show. Review collected by and hosted on G2.com.

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Math Tutor
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

How easy it is to create queries and dashboards, and how accessible the data is. Being able to create funnels is very useful to us. Review collected by and hosted on G2.com.

What do you dislike?

When I make an extraction, it would be helpful to see the schema at the top of the extraction so I can see what fields are included. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have been able to analyze how our users use our product. Places where there are low usage of the product, like golives, we have been able to provide extra support to our users. Review collected by and hosted on G2.com.

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CEO
Computer Software
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

My team was able to sign up and get data in and presented in the matter of no time. The rave on the simplicity. Review collected by and hosted on G2.com.

What do you dislike?

The only draw back is that we have some data that requires complex joins, which isn't possible with Keen, however, the team worked with my technical team to come up with alternatives to address it. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Don't really have much to recommend, we did their trial to start out and their team immediately reached out and helped us get up and running in no time. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are building internal and external facing dashboards. Our internal performance dashboards are run solely on Keen and we are presently building our external, customer embedded dashboards, with Keen. Review collected by and hosted on G2.com.

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Software Development Supervisor
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

We have never seen outage so far with Keen.IO. They are very reliable. Review collected by and hosted on G2.com.

What do you dislike?

We would like to see to have an integration with .NET that can fetch data with no size limitation. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We wanted to store analytics information and fetch them very quickly when required. So far Keen is doing that perfectly. Review collected by and hosted on G2.com.

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Senior Software Engineer
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Great analytics platform with easy to use API's Review collected by and hosted on G2.com.

What do you dislike?

Would be great if integration with C# allows more functions/APIs Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our company platform analytics Review collected by and hosted on G2.com.

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AM
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

It's amazing how easy it is to start streaming and querying data within minutes with Keen API and clean documentation. They also provide ready to use JavaScript data visualization library that simplifies client side of the integration. Their SDKs are up to date and I can clearly see they put developer experience first. Review collected by and hosted on G2.com.

What do you dislike?

I miss BigQuery integration. It was very useful. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are using Keen.io to stream data and visualize customer facing product usage analytics. Review collected by and hosted on G2.com.

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AF
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Keen.io includes all the tools you need to get a grip on behavioral analytics for web or mobile, from a developer interface. There's no black box. You know exactly how your metrics are being calculated, and what's happening. Review collected by and hosted on G2.com.

What do you dislike?

Product probably isn't suitable for those who are trying to "figure out" analytics in their organization. Other products charge more, but offer much more support as far as libraries & guides go. However, Keen.io has an awesome slack channel where you can ask anyone literally anything, so a tech savvy beginner has a shot. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you've got an experienced data team and dev support, at minimum you should evaluate Keen.io before spending >$1,000/mo on Mixpanel/Heap/etc. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Keen.io was perfect for solving analytics problems before I had a budget for more expensive analytics tools, or to build a data warehouse. It scaled really well and met all of our KPI / behavioral analytics needs. Review collected by and hosted on G2.com.

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UC
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

1. Very easy to add to your web app

2. Get dashboards and charts up quickly

3. Love JSON approach Review collected by and hosted on G2.com.

What do you dislike?

When we first started using Keen (2 years ago), had some concerns on query speed. But they kept investing in performance and features and not an issue. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We track every event in our App - from what features are used to collecting insights for our customers. Our service is a data offering due to this. Review collected by and hosted on G2.com.

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UC
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The service does do a good job at being able to track usage and customize events that are being sent to it. It is also really good at being able to access that data Review collected by and hosted on G2.com.

What do you dislike?

the "Explore data" feature is very nice to be able to get a quick view of the data, but it would be much more helpful if you could also export the data in a much more viewable way. Unfortunately when you do try to use the export on the data explorer, it messes up the formatting pretty bad making it very difficult to use in a useful way. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is a solid usage platform. I would definitely recommend it for any usage solution. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Tracking usage. The benefits are a stable and dependable platform which we can use for usage solutions. Review collected by and hosted on G2.com.

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AI
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Love the metrics it provides. It captures a lot instantly making it a great addition to our analytics toolbox. Review collected by and hosted on G2.com.

What do you dislike?

Documentation on how to customize the results further could be improved. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Definitely try it. You will gain great insights into your application metrics. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The problem is getting really good insight into user behavior. The benefit of this tool is that it gives us more ways to look the problem and possible solutions. Review collected by and hosted on G2.com.

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UI
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Keen is a great an accurate analytics tool that enables you to work with good amount of data and then take that data and work on it outside of the platform. The best part of keen.io is the ability to export any type of data to do further analysis on our own. Review collected by and hosted on G2.com.

What do you dislike?

The main issues with keen.io revolve around the easiness to use the data on the platform and customize the visualization. It's a strong tool for data gathering and external analysis. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

This is a great add on tool and going to help you visualize a lot of data but this doesn't replace a lot of the other analytics tools. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Keen is great for identifying groups of users having completed specific tasks on our platform as well as finding and aggregating the data around. We use it for in depth analysis. Review collected by and hosted on G2.com.

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Do you work for Keen.io?