# Keen.io Reviews **Vendor:** Keen IO **Category:** [Embedded Business Intelligence Software](https://www.g2.com/categories/embedded-business-intelligence) **Average Rating:** 4.4/5.0 **Total Reviews:** 12 ## About Keen.io Keen.io is the complete event data management solution. Our platform can handle all aspects of your event data management, from collection to application. Stream, store, query, and present your data all in one place and get a competitive advantage over the competition. Keen allows you to get a true view of your product usage and interaction through event-based data. We make it easy to dive into the product data you need, allowing you to identify and solve product issues, enhance user experiences, and ship product rollouts faster. ## Keen.io Reviews ### 1. Keen.io provides good analytics infrastructure for a large organization **Rating:** 4.0/5.0 stars **Reviewed by:** Ryan S. | President / CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2018 **What do you like best about Keen.io?** Easy to begin streaming data, analyzing it, and visualizing it using very clearly documented APIs. I've used it both for internal projects and for end user projects, and I've been pleasantly surprised by its stability and feature density. **What do you dislike about Keen.io?** When you're building solutions intended to be used by third parties, you cannot rate limit their usage of the API. Since costs are primarily driven by how much data you compute, this makes it hard to price your service in advance. Recent changes to their pricing model make the base price even to have a single customer on a Keen.io backed SaaS at least several hundred dollars per month, so ensure what you're building is priced accordingly. **What problems is Keen.io solving and how is that benefiting you?** We wanted to provide eCommerce related dashboards to end users of our software, Drupal Commerce. Using Keen IO we were able to quickly index not just denormalized transaction data but also the essential traffic related data needed to track conversion rates, campaign effectiveness, and more. We obviously benefit from Keen's scalability, but we've also taken full advantage of rich features both in their streaming and in their visualization APIs. ### 2. Keen is the engine that powers our bespoke analytics platform **Rating:** 4.0/5.0 stars **Reviewed by:** Daniel V. | Data Scientist & Full-stack Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2019 **What do you like best about Keen.io?** For us Keen is a near perfect fit for our data streaming and aggregation needs. It starts with the availability of SDKs in multiple languages, and the ability to stream unlimited events using these SDKs or the API, allowing us to capture all the user engagement data we could dream of. Furthermore we find the caching abilities of queries and datasets to be an extremely powerful tool to serve up high value data aggregates with exceptionally low latency and high stability. Support has always been incredibly attentive, quick to respond and willing to work together to maximise the benefits achievable by utilising Keen's tools. Documentation of the API and different packages is informative and clear. **What do you dislike about Keen.io?** We find the front-end UI to be a bit clunky; navigation between projects and different pages within the project could be a fair bit smoother and more intuitive. **Recommendations to others considering Keen.io:** We can very much recommend using Keen for any use case that requires data storage and analysis, but especially when you do not want to worry about the development costs and time, infrastructural knowledge and devops required to build a bespoke solution that gets even close to the capabilities that Keen offers. Keen allowed us to get our analytics platform up and running in a fraction of the time required to build our own solution from scratch. **What problems is Keen.io solving and how is that benefiting you?** As part of our platform we've build multiple analytics dashboards with visualisation and aggregates of engagement with our content. Keen has allowed us to keep the flexibility that most of out of the box analytics providers do not offer, while giving us the ability to set up queries and cached datasets to produce the exact aggregates we want to show. ### 3. Great for helping us making decisions about our business! **Rating:** 3.5/5.0 stars **Reviewed by:** Charlotte W. | Math Tutor, Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2020 **What do you like best about Keen.io?** How easy it is to create queries and dashboards, and how accessible the data is. Being able to create funnels is very useful to us. **What do you dislike about Keen.io?** When I make an extraction, it would be helpful to see the schema at the top of the extraction so I can see what fields are included. **What problems is Keen.io solving and how is that benefiting you?** We have been able to analyze how our users use our product. Places where there are low usage of the product, like golives, we have been able to provide extra support to our users. ### 4. Analytics made easy, and fast. **Rating:** 5.0/5.0 stars **Reviewed by:** Peter M. | CEO, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2019 **What do you like best about Keen.io?** My team was able to sign up and get data in and presented in the matter of no time. The rave on the simplicity. **What do you dislike about Keen.io?** The only draw back is that we have some data that requires complex joins, which isn't possible with Keen, however, the team worked with my technical team to come up with alternatives to address it. **Recommendations to others considering Keen.io:** Don't really have much to recommend, we did their trial to start out and their team immediately reached out and helped us get up and running in no time. **What problems is Keen.io solving and how is that benefiting you?** We are building internal and external facing dashboards. Our internal performance dashboards are run solely on Keen and we are presently building our external, customer embedded dashboards, with Keen. ### 5. Accounting team was really helpful **Rating:** 4.5/5.0 stars **Reviewed by:** Pavan Kumar A. | Software Development Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2019 **What do you like best about Keen.io?** We have never seen outage so far with Keen.IO. They are very reliable. **What do you dislike about Keen.io?** We would like to see to have an integration with .NET that can fetch data with no size limitation. **What problems is Keen.io solving and how is that benefiting you?** We wanted to store analytics information and fetch them very quickly when required. So far Keen is doing that perfectly. ### 6. Great analytics platform **Rating:** 4.5/5.0 stars **Reviewed by:** Indhrasena V. | Senior Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2019 **What do you like best about Keen.io?** Great analytics platform with easy to use API's **What do you dislike about Keen.io?** Would be great if integration with C# allows more functions/APIs **What problems is Keen.io solving and how is that benefiting you?** Our company platform analytics ### 7. Great Performance, easy to use API and detailed documentation. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2019 **What do you like best about Keen.io?** It's amazing how easy it is to start streaming and querying data within minutes with Keen API and clean documentation. They also provide ready to use JavaScript data visualization library that simplifies client side of the integration. Their SDKs are up to date and I can clearly see they put developer experience first. **What do you dislike about Keen.io?** I miss BigQuery integration. It was very useful. **What problems is Keen.io solving and how is that benefiting you?** We are using Keen.io to stream data and visualize customer facing product usage analytics. ### 8. Batteries-included Analytics Platform for those who already know what they're doing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2017 **What do you like best about Keen.io?** Keen.io includes all the tools you need to get a grip on behavioral analytics for web or mobile, from a developer interface. There's no black box. You know exactly how your metrics are being calculated, and what's happening. **What do you dislike about Keen.io?** Product probably isn't suitable for those who are trying to "figure out" analytics in their organization. Other products charge more, but offer much more support as far as libraries & guides go. However, Keen.io has an awesome slack channel where you can ask anyone literally anything, so a tech savvy beginner has a shot. **Recommendations to others considering Keen.io:** If you've got an experienced data team and dev support, at minimum you should evaluate Keen.io before spending >$1,000/mo on Mixpanel/Heap/etc. **What problems is Keen.io solving and how is that benefiting you?** Keen.io was perfect for solving analytics problems before I had a budget for more expensive analytics tools, or to build a data warehouse. It scaled really well and met all of our KPI / behavioral analytics needs. ### 9. Consider Keen for your Analytics back-end **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2018 **What do you like best about Keen.io?** 1. Very easy to add to your web app 2. Get dashboards and charts up quickly 3. Love JSON approach **What do you dislike about Keen.io?** When we first started using Keen (2 years ago), had some concerns on query speed. But they kept investing in performance and features and not an issue. **What problems is Keen.io solving and how is that benefiting you?** We track every event in our App - from what features are used to collecting insights for our customers. Our service is a data offering due to this. ### 10. Keen IO usage **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2017 **What do you like best about Keen.io?** The service does do a good job at being able to track usage and customize events that are being sent to it. It is also really good at being able to access that data **What do you dislike about Keen.io?** the "Explore data" feature is very nice to be able to get a quick view of the data, but it would be much more helpful if you could also export the data in a much more viewable way. Unfortunately when you do try to use the export on the data explorer, it messes up the formatting pretty bad making it very difficult to use in a useful way. **Recommendations to others considering Keen.io:** It is a solid usage platform. I would definitely recommend it for any usage solution. **What problems is Keen.io solving and how is that benefiting you?** Tracking usage. The benefits are a stable and dependable platform which we can use for usage solutions. ### 11. Deep metrics and insights for web application **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2016 **What do you like best about Keen.io?** Love the metrics it provides. It captures a lot instantly making it a great addition to our analytics toolbox. **What do you dislike about Keen.io?** Documentation on how to customize the results further could be improved. **Recommendations to others considering Keen.io:** Definitely try it. You will gain great insights into your application metrics. **What problems is Keen.io solving and how is that benefiting you?** The problem is getting really good insight into user behavior. The benefit of this tool is that it gives us more ways to look the problem and possible solutions. ### 12. Great analytics tool however not the easiest user interface. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2016 **What do you like best about Keen.io?** Keen is a great an accurate analytics tool that enables you to work with good amount of data and then take that data and work on it outside of the platform. The best part of keen.io is the ability to export any type of data to do further analysis on our own. **What do you dislike about Keen.io?** The main issues with keen.io revolve around the easiness to use the data on the platform and customize the visualization. It's a strong tool for data gathering and external analysis. **Recommendations to others considering Keen.io:** This is a great add on tool and going to help you visualize a lot of data but this doesn't replace a lot of the other analytics tools. **What problems is Keen.io solving and how is that benefiting you?** Keen is great for identifying groups of users having completed specific tasks on our platform as well as finding and aggregating the data around. We use it for in depth analysis. ## Keen.io Discussions - [Skeezy billing practices?](https://www.g2.com/discussions/27254-skeezy-billing-practices) - 1 comment, 2 upvotes - [View Keen.io pricing details and edition comparison](https://www.g2.com/products/keen-io/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+08%3A35%3A39+-0500&secure%5Bsession_id%5D=06da01fc-90f3-4493-8793-9429c8a00615&secure%5Btoken%5D=0bb99494376911378ba63512f0f25b0646d9768258c66585882350f297a079f5&format=llm_user) ## Keen.io Features **Reports** - Reports Interface - Steps to Answer - Graphs and Charts - Score Cards - Dashboards **Product Analytics** - Account-Level Analytics - User-Level Analytics - Segmentation - Funnels - Alerts - Multi-Product Analytics - User Scoring - Integrations **Marketing Operations** - ROI Tracking - Data Collection - Customer Insights - Multi-User Access **Agentic AI - Product Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Behavioral Analytics - Product Analytics** - Multi-Product Analytics - User level Analytics - Account level Analytics - Segmentation - Funnels **Campaign Activity** - Campaign Insights - Reports and Dashboards - Campaign Stickiness - Multichannel Tracking - Brand Optimization - Predictive Analytics **Agentic AI - Marketing Analytics** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance **Platform Infrastructure - Product Analytics** - Cross System integrations - Alerts - Integrations **Self Service ** - Calculated Fields - Data Column Filtering - Data Discovery **AI driven optimization - Product Analytics** - User scoring - Adaptive learning - Automated insights - Autonomous task execution **Advanced Analytics** - Data Visualization - Big Data Services **Building Reports** - Data Transformation - Data Modeling - WYSIWYG Report Design - Integration APIs **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Performance and Reliability - Breadth of Partner Applications ## Top Keen.io Alternatives - [Looker](https://www.g2.com/products/looker/reviews) - 4.4/5.0 (1,570 reviews) - [Amplitude Analytics](https://www.g2.com/products/amplitude-analytics/reviews) - 4.5/5.0 (2,786 reviews) - [Sisense](https://www.g2.com/products/sisense/reviews) - 4.2/5.0 (974 reviews)