Jotform Sign Reviews & Product Details

Easy to make forms for clients to fill out. Review collected by and hosted on G2.com.

This is regarding setting up a signed form. I do NOT like how, every once in a while, it doesn’t auto-detect fields that should be easy to detect. Also, when I’m moving things around, it will occasionally not move at all. For example, when placing a signature field, sometimes it won’t let me reposition it. It used to be a lot worse, but I still run into this issue every so often. In the mobile app which I use lots due to my field of work.

On the mobile app, the "zoom in and out" bar at the bottom gets in the way of the form when I’m trying to add, move, or delete fields. I end up having to zoom all the way out and hope my fat finger can select the right thing to move or delete. I have pictures I can show you. Review collected by and hosted on G2.com.

Jotform has always had the functions I need. I can ask people to sign a form, sign a contract, or simply fill out the form I send them. It has saved our team a lot of time because these features are already built into the product, so we don’t have the unnecessary hassle of searching for plug-ins or trying to make our forms look authentic. On top of that, payments are included as part of the form functionality, which helps our business collect payments and benefit from a smoother process. Review collected by and hosted on G2.com.

Jotform is sometimes pricy, and yet that is not quite the issue of the product, though. If we always had the budget, we would always pick Jotform. Review collected by and hosted on G2.com.

Grateful for the amount of fields Jotform Sign has to pick from when setting up a document. Coming from another software company who had about 5 fields to use, that is super appreciated. Also love the ability to name each field specifically. And the AI form filler feature is always super fast and spot on to which fields need to go where! Review collected by and hosted on G2.com.

One downside I've noticed is that when a new employee is signing the documents, they can bypass the "required fields" and not fill those out just by clicking "sign and submit" at the top. Jotform will let them submit without all the required information. Also don't love the feel of the documents when someone is filling them out on their phone. I have tested signing the PDF documents on my phone before, and the question boxes just pop up on the screen so you can't see anything else/the rest of the document while you're filling out a field. Not super user-friendly on the side of the person signing. Last thing, their checkbox field could use some work. When I get a document come back signed, I rarely ever get a checkbox field filled out and after testing it myself, it seems it's just not easy to click/select. Review collected by and hosted on G2.com.

I love how easy Jotform Sign is to use. It's so convenient and easy to use on both my phone and computer, allowing me to access it from anywhere. For someone busy and on the go, I can review the forms and contracts and approve them anywhere. I live the template as I was learning how to build forms, now it's really easy and I've made numerous forms with it. I like it so much that I use it all the time. Review collected by and hosted on G2.com.

I wish there was a way to edit a form that I've already uploaded rather than editing the original and then uploading and assigning the boxes again. Review collected by and hosted on G2.com.

JotForm has made it much easier to run our agency and get documents signed. It’s also been really helpful for staying on top of follow-ups and keeping the process moving forward. I especially like that the system emails us as soon as a document is signed, which makes our follow-up workflow much smoother and more consistent. Another big benefit is being able to upload our own PDFs and send them to clients for signatures. On top of that, we can create forms, copy them as a link, and reuse them whenever we need. The yearly pricing also feels very reasonable for how much we use the program. Review collected by and hosted on G2.com.

I wish we could use more of our own PDFs to send to clients for signing. I believe our current limit is 10 per month, but I’d really like that limit to be a bit higher so we have more flexibility. Review collected by and hosted on G2.com.

The manual form maker and Jotform Sign functions are super easy to use and met all of our organizational needs. It also has a price that makes sense for a non-profit without sacrificing what we need. The integrations with Sharepoint and Saleforce are super helpful. Plus it just works without too much messing with it, which is nice. Review collected by and hosted on G2.com.

Podo and all of the AI functions are absolutely terrible. Every time it attempts to help me it generates a bunch of nonsense and makes things way harder.

The support also defaults to the AI first, which is not helpful as Jotform does have some really informed staff that helped me out as soon as Podo stopped making a mess of anything. I think the mascot design is cute, but the sooner that Jotform sign can strip anything AI out of this app, the better. Review collected by and hosted on G2.com.

Very easy to create forms and fillable boxes. I also need to have multiple users sign my forms so I can assign specific sections of the form to be filled out by the appropriate person. I also love the integration with Sharepoint and the ability for everyone to receive the form when completed. I have not used AI yet as I am still figuring out how to integrate but Jotform support has always been helpful when I have issues I use Jotform for a multitude of jobs within my scope. It is always helpful and innovating. I am very happy with recent upgrades to sharepoint Review collected by and hosted on G2.com.

The two issues I’ve encountered most are: 1) Autofill. Sometimes my users are asked to enter information that includes multiple names and email addresses, and autofill is a little too quick to populate their details. That leads to my second problem. 2) Edits. If the first person makes a mistake and then their higher authority needs to sign second, I can’t correct the error (especially if they were filling it out quickly with autofill). It becomes confusing for the admin (the second signer) when I have to cancel and resend documents, or download the form after the first signer and then re-upload it to fix the issues before sending it back to the admin. Having an edit option after the form has been sent would be life changing. Also being able to track the document from the sign inbox- including views, opens, etc would be helpful. Sometimes when an admin (second signer) opens multiple times but doesn't sign flags me to follow up. I receive the emails when the form is opened and signed bit it would be very helpful to open the sign inbox and see the audit trail there in real time Review collected by and hosted on G2.com.

The ease of use and practical layout in designing the form and adding fillable areas to the form. I also like how it is straightforward to obtain a shared link to the document to send to others for them to sign instead of only being able to share the form via email. Review collected by and hosted on G2.com.

The price is higher than I was expecting or would have preferred to pay considering my limited use of the service. I also disliked the fact that it allowed me to create and share the form without mentioning that it would stop working entirely after ten people had accessed it instead of informing me of the ten person limit and asking me to provide payment for further access. Furthermore, I did not like that the shared link to the document stopped working after a couple days and when clicked would lead to a dead link page and that I then had to recreate the shared link and that I wasn't notified of this when it happened so I could take actions to continue to provide access to the document. It also meant that I had to send the new link to dozens of people who had not yet accessed the document to sign it. Review collected by and hosted on G2.com.

I love that everyone in our organization can log in and see past intakes, and the comments section on the intake forms is great for leaving notes about phone calls and such. I find it very easy to send documents and appreciate the audit trail feature, which is essential for ensuring everything is done correctly, especially when working with domestic violence victims. The initial setup of Jotform Sign was very easy. Review collected by and hosted on G2.com.

I find it challenging not being able to upload a template that we can just change the client's name and information. It's inconvenient to have to create new documents for each client. We have a mail merge document that we use to send to clients, where everything is the same from client to client, except for the dates and their personal information. If we could upload that to Jotform Sign, it would save a lot of time. Review collected by and hosted on G2.com.

What I love most about Jotform Sign is how simple it makes running my business. I can send agreements, collect signatures, and keep everything organized without all the back and forth. It saves me SO MUCH time, creates a smoother experience for my clients because it’s super user friendly, and allows me to focus more on growing my business instead of handling paperwork. Review collected by and hosted on G2.com.

Maybe having more customization options, but overall Jotform Sign has been a great tool for my business. Review collected by and hosted on G2.com.