Ivanti Autonomous Endpoint Management Features
Orchestration (5)
Asset Management
Lets users group and organize their endpoints to gather threat intelligence on specific technologies.
Security Workflow Automation
Reduces the need for IT and security professionals to iterate repetitive tasks associated with gathering threat information.
Deployment
The process in which users integrate their existing security systems and endpoints to the threat intelligence platform.
Sandboxing
A feature that allows security testing and information gathering to occur in a secure, resource independent environment.
Remediation Management
Identify and orchestrate execution of actions needed to restore systems to optimal conditions
Information (5)
Proactive Alerts
Prior to security incidents, the product will alert users when a new, relevant vulnerability or threat is discovered.
Malware Detection
Provides multiple techniques and information sources to alert users of malware occurrences.
Intelligence Reports
The ability for users to produce reports outlining detailed and personalized threat information
Threat Intelligence
Information to prevent, understand and identify cyber threats
Real-time Alerts
Receive notification of issues as soon as they occur
Personalization (6)
Endpoint Intelligence
Analysis for users to examine threat intelligence data specific to their endpoint devices.
Security Validation
The product has a recurring examination process to update your intelligence reports as new threats emerge.
Dynamic/Code Analysis
The ability to examine your application, website, or database's code to uncover zero-day vulnerabilities.
Event Analysis
Investigate security threats and validate malicious activity
Web-Application Security
Identify and respond to security threats to web applications
Application Security
Identify and respond to security threats to developed applications
Compliance (4)
Multi-Factor Authentication
Requires a second level of authentication, such as sms messaging or customized tokens, to access data.
Access Management
Allows administrators to set user access privileges to permit approved parties to access sensitive data.
Security and Compliance
Abilities to set standards for database security and risk management.
Mobile Device Mangement
Ability to set standards for types of mobile devices and networks capable of accessing data.
Protection (5)
Data Encryption
Provide some level of encryption of data at rest, protecting sensitive data while it lives on a mobile device.
Data Transport
Protects data with some form of encryption as it leaves your secure or local network.
Mobile VPN
Provides a virtual private network (VPN) to secure remote access to networks
Backup
Stores data remotely, on-premise, or in cloud databases in case of recovery during disaster.
Attacks
Defends against threats such as phishing attempts, jailbreaking, man-in-the-middle (MITM) attacks, and malicious third-party applications.
Operating System (6)
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Multi-Systems Support
Supports differing operating systems and mobile devices
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Apple Support
Supports Apple devices
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Android Support
Support Android devices
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Multiple Mobile Operating System Support
Supports differing operating systems and mobile devices
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Apple Support
Supports Apple devices
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Android Support
Support Android devices
Management (68)
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Applicatons Management
Centrally manages, configures, and oversees applications on employees' mobile devices
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Applications Consolidation
Separates work apps and data from personal apps and data
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Whitelist
Implements whitelist policy to easily and securely deploy recommended or required applications
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Blacklist
Implements blacklist policy to block unwanted or suspicious applications
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Usage Information
Offers visibility into employee mobile device activity
Mobile Device Management
Control, secure and enforce policies on mobile devices such as smartphones, tablets etc.
Lockdown Management
Restrict the kiosk's functionality to a single or set of pre-approved applications with limited user access to specific features
Endpoint Management
Track status, assign actions, and control access to systems for devices within the organization
User Session Management
Maintain and control user sessions (including session tracking, timeouts and termination) in a web application or system
Content Management
Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving
Patch Management
Install software updates and bug fixes remotely
Task Management
Create, manage and track all task activities and progression
Mobile Content Management
Creating, updating, monitoring accuracy, and ensuring brand consistency for all materials distributed to mobile devices.
Security Management
Manage and control the security aspects of an organization's digital assets, resources, and operations
Audit Management
Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws
Remote Monitoring & Management
Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications
Data Management
Ability to handle large datasets
Policy Management
Create, manage, and track policies and procedures within an organization
Compliance Management
Track and manage adherence to policies for any service, product, process, or supplier
Asset Lifecycle Management
Manage assets throughout their lifecycle to optimize profit
Configuration Management
Identify component attributes like servers, hardware, software, and manage relationships across all services
User Management
Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks
Inventory Management
Track and manage inventory levels to maintain proper supply
Software Management
Allows businesses to manage the software installed on their devices.
Deployment Management
Manage the processes involved when making the application ready for use
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Applicatons Management
Centrally manages, configures, and oversees applications on employees' mobile devices
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Applications Consolidation
Separates work apps and data from personal apps and data
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Whitelist
Implements whitelist policy to easily and securely deploy recommended or required applications
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Blacklist
Implements blacklist policy to block unwanted or suspicious applications
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Usage Information
Offers visibility into employee mobile device activity
Policy Management
Create, manage, and track policies and procedures within an organization
Compliance Management
Track and manage adherence to policies for any service, product, process, or supplier
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Device Enrollment
Registers employee-owned or company-distributed devices for IT access.
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Device Configuration
Configures devices to seamlessly work with business-required applications, WiFi, VPN, etc.
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Device Compliance
Ensures that employee devices are compliant with business regulations and requirements.
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Usage Information
Offers visibility into employee device activity.
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Data Separation
Separates personal data on devices from business-specific data.
Admin Console
Provide a cloud admin console to manage virtual desktops, access, and security.
Solution Integration
Integrate with a variety of aaS and non-aaS solutions.
OS Compatibility
Be compatible with multiple operating systems.
Cloud Infrastructure Selection
Determine which cloud infrastructure your business would like to cloud host their desktops from.
Central Dashboard
Provide immediate insights, information, and updates on IT assets from a central dashboard.
Asset Policy Management
Design and implement custom or pre-built policies for asset management, onboarding, and maintenance.
Risk Management
Implement risk management policies, and push policy updates to various assets across a business network.
Integrations
Integrate with other software solutions, such as spend management and software asset management.
User Management
Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks
Support Ticket Management
Allow customers/users to submit support queries and service requests
Requisition Management
Review, approve and cancel requests for goods/services to be purchased
Inventory Management
Track and manage inventory levels to maintain proper supply
Email Management
Manage, store and organize emails within the system or via third-party apps
Maintenance Management
Manage, maintain and track the performance of assets and equipment
Workflow Management
Create, design and manage workflows for repetitive tasks
Problem Management
Identify and solve underlying cause of incident(s), and prevent future incidents from occurring
Service Level Agreement (SLA) Management
Set and monitor service level agreements to ensure timely response and resolution
Supplier Management
Manage all supplier data and operations
Procurement Management
Organize and manage all processes/procedures involved in purchasing goods and/or services
Knowledge Base Management
Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support
Task Management
Create, manage and track all task activities and progression
Change Management
Track and monitor efficient handling of all changes/transitions
Incident Management
Manage and track all disruptions and incidents
Contract/License Management
Track, store, and access client contracts or licenses
Audit Management
Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws
Configuration Management
Identify component attributes like servers, hardware, software, and manage relationships across all services
Digital Experience Score
Measure, manage and act on the key drivers of your digital employee experience,
Alerts
Alert on easily configurable events over email to multiple parties.
Budget Analysis
Provides information related to unnecessary spending and unused resources relating to employee technologies.
Remediation
Provides prebuilt scripts and configurable solutions which allow IT to remediate issues.
Optimization
Gives clear guidance on what issues to prioritize, based on experience impact.
Security (36)
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Remote Wipe
Enable the remote locking down and encryption of employee mobile devices
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Security
Protects employee, company, and data from potential vulnerabilities or malware
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Device Management
Unifies endpoint management of employee devices
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Custom Alerts
Creates custom reports and alerts about existing or upcoming software licenses and security updates
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Security
Protects employee, company, and data from potential vulnerabilities or malware
Security Management
Manage and control the security aspects of an organization's digital assets, resources, and operations
Mobile Content Management
Creating, updating, monitoring accuracy, and ensuring brand consistency for all materials distributed to mobile devices.
Password Management
Generate and store passwords in an encrypted database and assist in retrieving lost or forgotten passwords
Document Management
Store, manage, and track all electronic documents in a centralized location
Audit Management
Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws
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Endpoint Protection
Allows the IT team to oversee all possible endpoints in a single source of reference.
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Patch Management
Automates the updating of security measures on enterprise devices.
Disaster Recovery
Provides cloud backup or disaster recovery solution to protect enterprise data and applications.
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Service Management
Utilizes data to proactively identify and prioritize IT issues.
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Workflow Management
Creates new or streamlines existing workflows to better handle IT support tickets and service.
Remote Monitoring & Management
Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications
Configuration Management
Identify component attributes like servers, hardware, software, and manage relationships across all services
Task Management
Create, manage and track all task activities and progression
License Management
Track and organize the number of licenses available to the organization
Capacity Management
Monitor service demand and performance to plan for adequate resources that meet business needs
Compliance Management
Track and manage adherence to policies for any service, product, process, or supplier
Service Level Agreement (SLA) Management
Set and monitor service level agreements to ensure timely response and resolution
Incident Management
Manage and track all disruptions and incidents
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Reporting and Alerts
Creates custom reports and alerts about security updates, existing or upcoming software licenses, data access, and more.
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Endpoint Protection
Protects employee, company, and data from potential vulnerabilities or malware.
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Remote Wiping
Remotely clears all data from compromised devices.
Two-Factor Authentication
Provides multi-factor security identification while connecting to VDI environments.
Single Sign-On (SSO)
Lets users access VDI environments with one set of sign-in credentials.
Encryption
Provides encryption while files are in transit and storage or files are being accessed through unsecured WiFi.
Access Controls and Permissions
Allows to control user access to applications or any other hosted resource.
Remote Access/Control
Access work applications remotely, for when working away from the office and/or traveling
Mobile Access
Access software remotely via mobile devices
Version Control
Track revisions and updates made to files and navigate between different versions
Application Access Control
Define levels of authorization for access to specific applications
Two-Factor Authentication
Extra layer of security that requires not only a password and username but also something specific to that user
Role-Based Permissions
Set & manage permission levels based on user roles and restrict access to only authorized individuals
Platform - Mobile Device Management (MDM) (1)
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Regulation Compliant
Ensures that employees mobile devices are compliant with business regulations and requirements
Platform (10)
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Regulation Compliant
Ensures that employees mobile devices are compliant with business regulations and requirements
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Device Enrollment
Registers employee-owned or company-distributed mobile devices for IT access
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Device Configuration
Configures mobile devices to seamlessly work with business-required applications, WiFi, VPN, etc.
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Unified Communications Platform
Facilitates communication between users and administrators.
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Remote Access
Allows end users to remotely access to company's IT database.
ITIL Policy Compliance
Helps organizations establish, implement, and adhere to ITIL regulation.
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Asset Tracking
Tracks IT assets and financial data.
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IT Knowledge Management
Integrates all IT service support functions for consistency and accuracy.
IT Asset Management
Managing inventories and tracking changes to hardware and software configurations
Activity Tracking
Track and document all activities across devices, networks, and other systems
Analysis (1)
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Threat Detection
Collects and curates data insight about the performance and health of a company's system.
Administration (4)
Compression
Minimizes image file size to optimize storage space
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Automation
Allows administrators to automate or schedule OS deployments
Web Interface
Ability to access documents via a web interface without a client being installed on a device.
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Administration Console
Provides Administration tools/console that are easy to use and learn for routine maintenance tasks
Deployment (3)
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Device Variety
The ability to clone and deploy images from different kinds of devices
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OS Variety
Supports imaging and deployment of multiple operating systems
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Deployment Methods
Supports flexible scheduling and management methods for OS deployment
Imaging (3)
Remote Imaging
Allows administrators to capture OS images from a remote location
Offline imaging
Facilitates imaging of computer while requiring master boot
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Online imaging
Allows imaging without suspending functionality of targeted endpoint
Inventory Management - Remote Monitoring & Management (RMM) (7)
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Device Management
Unifies endpoint management of employee devices
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Asset Management
Maintains detailed records of network assets and their activity; detects new assets accessing the network
ITIL Policy Compliance
Supports implementation and adherence to ITIL processes and regulations
User Management
Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks
Task Management
Create, manage and track all task activities and progression
Issue Management
Identify and respond to unexpected problems or failures (ie. "negative events")
Mobile Device Management
Control, secure and enforce policies on mobile devices such as smartphones, tablets etc.
Monitoring and Management (21)
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Remote Monitoring
Monitor IT asset activity remotely from an administrator terminal.
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Asset Tracking
Tracks IT assets and financial data.
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Application Deployment
Releases applications for access on desktop or mobile devices.
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Patch Management
Automates the updating of security measures on enterprise devices.
Asset Tracking
Tracks IT assets including financial and lifecycle data.
Deployment Management
Manage the processes involved when making the application ready for use
Policy Management
Create, manage, and track policies and procedures within an organization
Configuration Management
Identify component attributes like servers, hardware, software, and manage relationships across all services
IT Incident Management
Manage incidents related to outages or breaches in functionality of IT systems
Remediation Management
Identify and orchestrate execution of actions needed to restore systems to optimal conditions
Support Ticket Management
Allow customers/users to submit support queries and service requests
Compliance Management
Track and manage adherence to policies for any service, product, process, or supplier
Activity Tracking
Track and document all activities across devices, networks, and other systems
Help Desk Management
Managing service requests, incidents, IT issues & support with a ticketing system
Inventory Management
Track and manage inventory levels to maintain proper supply
Contract/License Management
Track, store, and access client contracts or licenses
Vendor Management
Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc.
Network Monitoring
Tracks and makes accessible data on the health of servers and other network components.
Server Monitoring
Continuously scan servers on a designated network to monitor health and search for any irregularities or failures
Server Monitoring
Continuously scan servers on a designated network to monitor health and search for any irregularities or failures
Network Monitoring
Tracks and makes accessible data on the health of servers and other network components.
IT Operations & Workflow - Remote Monitoring & Management (RMM) (1)
Workflow Management
Enables creation and optimization of workflows for IT support and service delivery
Service Management (5)
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Remote Access
Controls access to legacy applications, web based applications, networks resources while employees are outside the local area network.
Service Management (Issue Prioritization)
Analyzes operational data to proactively identify and prioritize IT issues.
Ticketing
Provides tools for creating and managing support tickets across departments
Service Level Agreement (SLA) Management
Set and monitor service level agreements to ensure timely response and resolution
Remote Access/Control
Access work applications remotely, for when working away from the office and/or traveling
Scope (2)
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Endpoint Inclusiveness
Manages numerous endpoint types, including mobile, desktop, IoT, and wearable.
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Multi-OS Support
Supports diverse operating systems across several endpoint types.
Functionality (6)
Desktop Virtualization
Deliver virtual desktop experience from a cloud environment.
Backend Hosting
Host all necessary resources for virtual desktops on the cloud provider's infrastructure.
Hybrid Desktop Hosting
Extend cloud desktop hosting capabilities beyond cloud to on-premise if needed. (The admin console is still a cloud resource.)
GPU Virtualization
Utilization of GPUs to accelerate the rendering and processing of graphics/applications running on a virtual machine.
Desktop Virtualization
Enables desktop environment simulations and runs applications on the cloud using virtual desktop images that can be accessed remotely.
Application Virtualization
Allows saving and running applications on cloud servers and accessing them via virtual desktop images.
Asset Inventory (5)
Hardware Asset Inventory
Create an inventory of a company's hardware assets.
Software Asset Inventory
Create an inventory of a company's software assets.
Cloud Asset Inventory
Create an inventory of a company's cloud assets.
Mobile Asset Inventory
Create an inventory of a company's mobile assets.
Asset Discovery
Detect new assets as they enter a network and add them to asset inventory.
Risk Analysis (3)
Risk Scoring
Identifies and scores potential network security risks, vulnerabilities, and compliance impacts of attacks and breaches.
Reporting
Creates reports outlining log activity and relevant metrics.
Risk-Prioritization
Allows for vulnerability ranking by customized risk and threat priorities.
Vulnerability Assesment (4)
Vulnerability Scanning
Analyzes your existing network and IT infrastructure to outline access points that can be easily compromised.
Vulnerability Intelligence
Stores information related to common vulnerabilities and how to resolve them once incidents occur.
Contextual Data
Identify risk data attributes such as description, category, owner, or hierarchy.
Dashboards
Provides the ability to create custom reporting dashboards to further explore vulnerability and risk data.
Automation (4)
Automated Remediation
Reduces time spent remedying issues manually. Resolves common network security incidents quickly.
Workflow Automation
Streamlines the flow of work processes by establishing triggers and alerts that notify and route information to the appropriate people when their action is required within the compensation process.
Security Testing
Allows users to perfrom hands-on live simulations and penetration tests.
Test Automation
Runs pre-scripted vulnerability scans and security tests without requiring manual work.
Desktop Management (13)
Desktop Provisioning
Allows virtual desktops to be provisioned almost instantaneously as the settings have to be mirrored from a desktop image.
Image Management
Ensures virtual machine images to include predefined security settings, configurations settings and applications.
Load Balancing
Ensures optimal resource utilization in the cloud environment.
Configuration Management
Identify component attributes like servers, hardware, software, and manage relationships across all services
Remote Monitoring & Management
Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications
Service Level Agreement (SLA) Management
Set and monitor service level agreements to ensure timely response and resolution
Data Storage Management
Manage and store data in a database
Performance Management
Organize and manage the accomplishments and development of employees or performance of applications or systems
User Management
Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks
File Management
Create, save, and store files
Compliance Management
Track and manage adherence to policies for any service, product, process, or supplier
Application Management
Track, manage and store the applications of potential future members, customers or candidates
Task Management
Create, manage and track all task activities and progression
Support (1)
Multi-Device Portability
Enables access to a desktop from various devices like mobile, laptops, tablets or thin clients.
Experience (2)
Telemetry Collection
Deploys an agent directly to the employee endpoint and measure real-time end-user experience from that vantage point.
Feedback
Allows for the collection of feedback (e.g. push notifications and surveys) to collect feedback from employees.
Performance (5)
Troubleshooting
Enables troubleshooting across devices, applications, virtualization, and networks, to identify the likely root causes of issues.
Uptime Monitoring
Generates alerts for whenever a website or application goes down, experiences an error, makes a major change, or other events.
Performance Monitoring
Provides tools to track and measure application or website performance.
Issue Tracking
Track problems and manage resolutions related to end-user experience issues.
Resource Monitoring
Tracks infrastructure resource needs and alerts administrators or automatically scales usage to minimize waste.
Generative AI (9)
AI Text Summarization
Condenses long documents or text into a brief summary.
AI Text Generation
Allows users to generate text based on a text prompt.
AI Text Generation
Allows users to generate text based on a text prompt.
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
AI Text Summarization
Condenses long documents or text into a brief summary.
Generate Attack Scenarios
Use AI to propose possible threat actor tactics, techniques, and procedures against specific environments or assets.
Generate Threat Detection Rules
Use AI to automatically create detection rules based on observed patterns.
Generate Threat Summaries
Use AI to produce concise summaries of complex threat reports or alerts.
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Agentic AI - Threat Intelligence (4)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Mobile Device Management (MDM) (10)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Third-Party Integration
Addition of necessary external data, applications, tools, or features
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
Active Directory Integration
Integrates with Active Directory
Agentic AI - Enterprise IT Management (9)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
AI/Machine Learning
Software program that continuously adjusts its behavior based on observed data
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
Agentic AI - Enterprise Mobility Management (8)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
Agentic AI - IT Asset Management (7)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Remote Monitoring & Management (RMM) (9)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
Active Directory Integration
Integrates with Active Directory
Agentic AI - Unified Endpoint Management (UEM) (7)
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Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
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Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
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Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Generative AI - Autonomous Endpoint Management (3)
Behavioral Analysis
Creates detailed models of normal user and device behavior across endpoints.
Adaptive
Generates new security policies or modifies existing ones to adapt to evolving threats.
Predictive
Analyze patterns and predicts potential endpoint failures or security breaches before they occur to proactively perform maintenance tasks or apply security patches, reducing downtime and preventing incidents.
Monitoring and Management - Autonomous Endpoint Management (4)
Patch Management
Automatically deploys software updates and security patches to ensure all endpoint devices remain up-to-date with the latest protection against vulnerabilities.
Oversees
Automatically discovers and maintains an updated inventory of all endpoints within the network, ensuring accurate asset management.
Self-Healing
Equips endpoints with the ability to self-diagnose and repair certain issues without manual intervention.
Centralized Dashboard
Provides centralized monitoring of endpoint status and health, enabling remote troubleshooting and management for IT teams.
Additional Functionality (287)
Real-Time Reporting
Active reporting of data and metrics
Real-Time Analytics
Analyze and gain insights into data in real-time
Network Monitoring
Tracks and makes accessible data on the health of servers and other network components.
API
Application programming interface that allows for integration with other systems/databases
Reporting/Analytics
View and track pertinent metrics to find patterns and gain insights from data
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Behavior Analytics
Track and analyze user behavior within a system or network
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Profiling
Scanning of users & devices to ensure there are no potential threats
Cloud Backup
Process of backing up of files and applications to cloud-based remote servers for protection of data
Data Visualization
Graphical representation of data
Activity Monitoring
Track and report on everything that happens within the system or network
Network Scanning
Scanning networks to identify security threats
Event Logs
A chronological record of actions or occurrences within a network, software, or process
Monitoring
Observe and track the demand, usage, progress or quality of a system, product, or user
Server Monitoring
Continuously scan servers on a designated network to monitor health and search for any irregularities or failures
Vulnerability Scanning
Discover patch statuses and vulnerabilities
Incident Reporting
Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site
Activity Tracking
Track and document all activities across devices, networks, and other systems
Reporting & Statistics
Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
Network Provisioning
Set up and configure network resources to make them accessible for authorized users, devices and servers
Prioritization
Arrange tasks based on the level of priority or urgency
Threat Response
Identifying, analyzing, and mitigating security issues and taking appropriate action to protect systems and data from potential harm
Real-Time Data
Receive data and information in real time
IT Reporting
Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more
Audit Trail
A record of all activities within the system, including user access, changes made, etc.
Single Sign On
Allow users to access multiple services after entering their login credentials once
Security Tools
Includes firewalls, intrusion detection, and network-based antivirus programs to provide security against online threats
Server Monitoring
Continuously scan servers on a designated network to monitor health and search for any irregularities or failures
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Self Service Portal
Online portal through which end users can access the system, manage tasks, or obtain information
Event Logs
A chronological record of actions or occurrences within a network, software, or process
Maintenance Scheduling
Schedule predetermined or ad hoc maintenance services and labor requests
Data Import/Export
Import and export data to and from software applications
Personalization and Recommendation
Generative AI models can create personalized recommendations for users based on their preferences and behavior.
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
IT Reporting
Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Access Controls/Permissions
Define levels of authorization for access to specific files or systems
Issue Auditing
Inspecting the issue resolution process for compliance with related systems and regulatory guidelines
Dashboard
Assembly of graphs and charts for visualizing and tracking statistics/metrics
API
Application programming interface that allows for integration with other systems/databases
Real-Time Notifications
Notifications that are delivered to users as soon as an event occurs
Real-Time Monitoring
Active monitoring of systems, applications, or networks
Workflow Automation
Streamlining repetitive tasks and activities through automated and predefined workflows
Mobile Access
Access software remotely via mobile devices
Usage Tracking/Analytics
Track and interpret metrics on the usage of company resources
Automatic Reset
Onsite Printing
Print tickets, receipts, and other information on location
Self Service Portal
Online portal through which end users can access the system, manage tasks, or obtain information
Remote Access/Control
Access work applications remotely, for when working away from the office and/or traveling
For Android Devices
For devices running on Android.
Surveys & Feedback
Gauge satisfaction and receive information for improvement and success
Digital Signage
Digital displays use technologies such as LCD, LED, projection and e-paper
Barcode/Ticket Scanning
Scan barcodes to ensure accurate pricing and label tracking
Touch Screen
Interactivity between software and users by touching areas on the screen of display devices
Point of Sale (POS)
Accept and process customer payments for products or services using hardware and software
Timeout
Multi-app mode
Allows to lock a device into a specific set of apps
Offline Access
Ability of websites, web applications, or mobile applications to function without an active internet connection
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
QR Codes
Matrix barcode that stores information
Data Synchronization
Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency
Location Tracking
Identify the physical location of an individual, asset, device, etc.
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Browsing Restrictions
Provides user and content restrictions during web browsing
Customizable User Interface
Design, modify, and organize how content is displayed on a system interface
Self Check-In/Check-Out
Check-in and out via a mobile device or kiosk
Secure Browsing
Allow or block access to specific domains and individual pages
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Customizable Branding
Add customized logos and colors to align with company branding
Video Looping
Self Ordering
For iPad Devices
Operate/access software on iPad Devices
Reporting/Analytics
View and track pertinent metrics to find patterns and gain insights from data
Single-app mode
Allows to lock a device into a specific app
Templates
Sample files or documents that could be customized as needed or used as is
Check-in/Check-out
Track the status of assets and whether they're checked in or out
Ticketing
Customize, sell, and distribute tickets
Order Entry
Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries
Broadcast Messaging
Notify large groups of people simultaneously about important updates.
Visitor Tracking
Track visitors and purpose of visits
Secure Data Storage
Securely stores data to prevent data loss or breaches
Access Controls/Permissions
Define levels of authorization for access to specific files or systems
Wireless Internet Access Control
Control and manage access to wireless networks
Single Sign On
Allow users to access multiple services after entering their login credentials once
Enrollments/Onboarding
Manage the enrollment and onboarding of all new members and accepted applications
Automatic User/Device Recognition
The system can automatically recognize a user and/or device
API
Application programming interface that allows for integration with other systems/databases
Kiosk Mode
Ensures that only certain features of the devices are accessible and the rest are hidden/unavailable for usability/security reasons
Remote Update/Installation
Deploy updates or install new software remotely
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Synchronization Scheduling
Create a schedule when files and folders are synchronized
IT Asset Tracking
Monitor the movement of one or more IT assets throughout the organization
Two-Factor Authentication
Extra layer of security that requires not only a password and username but also something specific to that user
Wireless Troubleshooting
Take actions to resolve performance issues for devices wirelessly
Monitoring
Observe and track the demand, usage, progress or quality of a system, product, or user
Cloud Computing
A network of remote servers which allow businesses to store, manage, and process data through the cloud instead of a local server
Multi-Factor Authentication
Request two or more credentials to prove user's identity before granting access to systems
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Device Management
Maintenance and upkeep of physical and/or virtual devices
Single Sign On
Allow users to access multiple services after entering their login credentials once
Backup and Recovery
Create backups and provide methods to recover deleted/lost data
BYOL Management
Support "Bring Your Own License" model for flexible licensing, whether on-premise or in the cloud
File Management
Create, save, and store files
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
User Provisioning
Create, modify, disable, or delete user accounts and their profiles across IT infrastructures
Application Management
Track, manage and store the applications of potential future members, customers or candidates
Cloud Encryption
Encrypt data to and from the cloud and on cloud storage devices
Policy Management
Create, manage, and track policies and procedures within an organization
Offline Access
Ability of websites, web applications, or mobile applications to function without an active internet connection
Push Notifications
Trigger clickable pop-up messages
GPS
System to support the positioning, navigation, and timing (PNT) measurements of an object or individual
Authentication
Verify the identity of users/devices to enable secure access
Usage Tracking/Analytics
Track and interpret metrics on the usage of company resources
Backup and Recovery
Create backups and provide methods to recover deleted/lost data
Mobile App
Access the system via a mobile application
Performance Monitoring
Monitoring and measurement of relevant metrics to assess the performance of IT resources
Remote Access/Control
Access work applications remotely, for when working away from the office and/or traveling
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Wireless Internet Access Control
Control and manage access to wireless networks
Asset Tracking
Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle
Reporting & Statistics
Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
Wireless Troubleshooting
Take actions to resolve performance issues for devices wirelessly
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Access Controls/Permissions
Define levels of authorization for access to specific files or systems
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Remote Device Locking
Lock devices to prevent their misuse if they get lost or stolen.
Document Storage
Store and organize documents in a centralized system
Mobile Access
Access software remotely via mobile devices
Automatic User/Device Recognition
The system can automatically recognize a user and/or device
Audit Trail
A record of all activities within the system, including user access, changes made, etc.
Build Automation
Writing code or scripts to automate repetitive tasks, streamline processes, and increase efficiency within an IT environment
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Scheduling
Plan availability and assign specific time slots for tasks and resources
Maintenance Scheduling
Schedule predetermined or ad hoc maintenance services and labor requests
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Dashboard
Assembly of graphs and charts for visualizing and tracking statistics/metrics
Endpoint Protection
Protect users working remotely and provide secure environments for personal devices to access company programs
API
Application programming interface that allows for integration with other systems/databases
Real-Time Reporting
Active reporting of data and metrics
Billing & Invoicing
Create, manage, and send invoices or bills to customers
Anti Virus
Prevents, detects and removes malware
Security Tools
Includes firewalls, intrusion detection, and network-based antivirus programs to provide security against online threats
Performance Metrics
A set of indicators that tracks the performance of networks, applications, systems, teams, etc.
Event Logs
A chronological record of actions or occurrences within a network, software, or process
Self Service Portal
Online portal through which end users can access the system, manage tasks, or obtain information
Real-Time Analytics
Analyze and gain insights into data in real-time
Backup and Recovery
Create backups and provide methods to recover deleted/lost data
CRM
Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system
Real-Time Updates
Receive system updates as soon as any changes are made
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Customizable Reports
Alter the layout and content of reports
Usage Tracking/Analytics
Track and interpret metrics on the usage of company resources
Task Scheduling
Track and manage the scheduling of tasks
Automatic Backup
Data is backed up automatically to prevent data loss
Device Auto Discovery
Automatically scan the network for devices and take pre-defined actions upon discovery
Vulnerability Scanning
Discover patch statuses and vulnerabilities
For MSPs
Intended to be used by managed service providers
Customizable Branding
Add customized logos and colors to align with company branding
Real-time Alerts
Receive notification of issues as soon as they occur
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Real-Time Data
Receive data and information in real time
Access Controls/Permissions
Define levels of authorization for access to specific files or systems
Reporting/Analytics
View and track pertinent metrics to find patterns and gain insights from data
Network Security
Prevent and monitor unauthorized access, misuse, modification, or denial of a computer network and network-accessible resources
Uptime Reporting
Track the availability time for a designated network or website over a given period of time
DaaS
Desktop-as-a-service provider
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Filtering
Find & retrieve relevant data or documents
Self Service Portal
Online portal through which end users can access the system, manage tasks, or obtain information
Backup and Recovery
Create backups and provide methods to recover deleted/lost data
Reporting/Analytics
View and track pertinent metrics to find patterns and gain insights from data
Data Recovery
Ability to restore deleted, hidden, or lost data from an email server/system
Multi-Device Support
Support multiple types of devices
Secure Data Storage
Securely stores data to prevent data loss or breaches
API
Application programming interface that allows for integration with other systems/databases
Single Sign On
Allow users to access multiple services after entering their login credentials once
Automatic Backup
Data is backed up automatically to prevent data loss
Archiving & Retention
Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Collaboration Tools
Provides a channel for team members to share media files, communicate, and work together
Remote Update/Installation
Deploy updates or install new software remotely
Secure Login
At least a username and password is required to access the system
Real-Time Reporting
Active reporting of data and metrics
File Transfer
Move files across different systems or networks
Server Monitoring
Continuously scan servers on a designated network to monitor health and search for any irregularities or failures
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Alerts/Escalation
System alerts about the need to escalate an issue or request
Multiple User Accounts
Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service
Issue Tracking
Record and follow the progress of every issue
Disaster Recovery
Plan and implement business continuity measures in case of unforeseen events
Monitoring
Observe and track the demand, usage, progress or quality of a system, product, or user
Configurable Workflow
Configure existing workflows to meet your organization's needs
Reporting & Statistics
Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
Active Directory Integration
Integrates with Active Directory
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
Real-Time Monitoring
Active monitoring of systems, applications, or networks
Search/Filter
Search and filter data across systems to locate required information by entering keywords or certain criteria
Cloud Computing
A network of remote servers which allow businesses to store, manage, and process data through the cloud instead of a local server
Virtual Machine Migration
Status Tracking
Track the status over time for a request, process, asset, or transaction
Graphical User Interface
A visual way of interacting with an application or operating system using items such as windows, icons, and menus
Virtual Server
Creates a virtual server that replicates all the functionalities of a dedicated physical server
Data Verification
Process of checking different types of data for accuracy to avoid errors or inconsistencies
VDI
Database Support
Supports common databases such as MySQL and Oracle
Data Synchronization
Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency
Data Replication
Process of copying and storing data in more than one site or node
Virtual Machine Monitoring
Track and manage virtual machines (VMs) running on physical host machines
Cost Tracking
Process to track, record, and analyze expenses that occurred over the entire duration of a given project
Access Controls/Permissions
Define levels of authorization for access to specific files or systems
Prioritization
Arrange tasks based on the level of priority or urgency
Customizable Fields
Customize data fields to support various needs and use cases
Data Import/Export
Import and export data to and from software applications
Asset Tracking
Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle
Customizable Branding
Add customized logos and colors to align with company branding
API
Application programming interface that allows for integration with other systems/databases
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Reporting/Analytics
View and track pertinent metrics to find patterns and gain insights from data
Barcode/Ticket Scanning
Scan barcodes to ensure accurate pricing and label tracking
Monitoring
Observe and track the demand, usage, progress or quality of a system, product, or user
Customizable Forms
Customize contracts and forms to collect specific information
Compliance Tracking
Track and report regulatory data to either internal management or external stakeholders
Data Visualization
Graphical representation of data
Audit Trail
A record of all activities within the system, including user access, changes made, etc.
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Self Service Portal
Online portal through which end users can access the system, manage tasks, or obtain information
Customizable Reports
Alter the layout and content of reports
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Patch Prioritization
Determine which patches should receive immediate attention
Status Tracking
Track the status over time for a request, process, asset, or transaction
Audit Management
Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws
Network Wide Management
The ability to manage all patches within a network
Remote Access/Control
Access work applications remotely, for when working away from the office and/or traveling
Remote Monitoring & Management
Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications
Vulnerability Scanning
Discover patch statuses and vulnerabilities
Activity Tracking
Track and document all activities across devices, networks, and other systems
Policy Management
Create, manage, and track policies and procedures within an organization
Remote Update/Installation
Deploy updates or install new software remotely
IT Asset Tracking
Monitor the movement of one or more IT assets throughout the organization
Approval Process Control
Manage the process of evaluating documents or requests submitted for approval
Automatic Patch Deployment
Set a time to deploy patches automatically
Access Controls/Permissions
Define levels of authorization for access to specific files or systems
Customization
Create labels for products that contain required information such as colors, sizes, dates, etc.
Dashboard
Assembly of graphs and charts for visualizing and tracking statistics/metrics
Patch Testing
Test patches before deployment to mitigate security risks
Support Ticket Management
Allow customers/users to submit support queries and service requests
Automatic Scans
Setup recurring or automatic scans
Active Directory Integration
Integrates with Active Directory
Compliance Management
Track and manage adherence to policies for any service, product, process, or supplier
Application Management
Track, manage and store the applications of potential future members, customers or candidates
API
Application programming interface that allows for integration with other systems/databases
Risk Assessment
Initiate collection and analysis of known risks
Scheduling
Plan availability and assign specific time slots for tasks and resources
Reporting & Statistics
Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
Maintenance Scheduling
Schedule predetermined or ad hoc maintenance services and labor requests
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Real-Time Updates
Receive system updates as soon as any changes are made
Usage Tracking/Analytics
Track and interpret metrics on the usage of company resources
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Patch Management
Install software updates and bug fixes remotely
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
Server Monitoring
Continuously scan servers on a designated network to monitor health and search for any irregularities or failures
Real-Time Reporting
Active reporting of data and metrics
Event Logs
A chronological record of actions or occurrences within a network, software, or process
Service Level Agreement (SLA) Management
Set and monitor service level agreements to ensure timely response and resolution
Mobile Content Management
Creating, updating, monitoring accuracy, and ensuring brand consistency for all materials distributed to mobile devices.
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Remote Access & Monitoring
Control system behavior and appearance, and access and report on system status/health from a distant location
Deployment Management
Manage the processes involved when making the application ready for use
Policy Management
Create, manage, and track policies and procedures within an organization
Patch Management
Install software updates and bug fixes remotely
Encryption
Convert data into a code for security
Compliance Management
Track and manage adherence to policies for any service, product, process, or supplier
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Configuration Management
Identify component attributes like servers, hardware, software, and manage relationships across all services
User Management
Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks
Support Ticket Management
Allow customers/users to submit support queries and service requests
BYOD Management
Manage and secure access to business data and applications on personal devices.
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Mobile Device Management
Control, secure and enforce policies on mobile devices such as smartphones, tablets etc.
Endpoint Management
Track status, assign actions, and control access to systems for devices within the organization
App Management
Download applications that can be internally saved
Access Controls/Permissions
Define levels of authorization for access to specific files or systems
Workflow Automation
Streamlining repetitive tasks and activities through automated and predefined workflows


