Introducing G2.ai, the future of software buying.Try now
Compare Missive and intheloop.io 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
LiveChat
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
SysAid
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
ManageEngine ServiceDesk Plus
Visit Website
At a Glance
Market Segments
Small-Business (90.6% of reviews)
Small-Business (89.5% of reviews)
Entry-Level Pricing
Free
$30.00 1 user / Per Month
Missive
Star Rating
(716)4.6 out of 5
Market Segments
Small-Business (90.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansintheloop.io
Star Rating
(19)4.9 out of 5
Market Segments
Small-Business (89.5% of reviews)
Pros & Cons
Entry-Level Pricing
$30.00 1 user / Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Missive excels in its unified inbox feature, scoring 9.3, which allows for seamless management of multiple communication channels, while intheloop.io's unified inbox scored slightly lower at 8.9, indicating a less integrated experience.
- Reviewers mention that intheloop.io shines in its desktop application, achieving a perfect score of 10.0, which enhances user accessibility and functionality, whereas Missive's desktop application scored 9.2, suggesting it may not be as robust in this area.
- G2 users highlight the superior quality of support provided by intheloop.io, with a perfect score of 10.0, compared to Missive's score of 9.3, indicating that users may find more reliable assistance with intheloop.io.
- Users on G2 report that intheloop.io offers a more user-friendly setup experience, scoring 9.3 compared to Missive's 8.7, which may lead to quicker onboarding for new users.
- Reviewers mention that Missive's ticket creation user experience is highly rated at 9.7, showcasing its efficiency in managing customer inquiries, while intheloop.io does not have a comparable score available, suggesting a potential gap in this functionality.
- Users say that intheloop.io's performance tracking feature is rated higher at 8.9, indicating better analytics capabilities, while Missive's performance tracking scored lower at 7.9, which may affect users' ability to measure their communication effectiveness.
Pricing
Entry-Level Pricing
Missive
Free
Free
- 15 days history limit
- Up to 3 users per organization
- Limited to 2 personal accounts per user
intheloop.io
Standard
$30.00
1 user / Per Month
Ideal for operational teams focused on improving customer service efficiency.
- Minimum 5 users
- Includes 10 channels
- Workload management
Free Trial
Missive
Free Trial is available
intheloop.io
Free Trial is available
Ratings
Meets Requirements
9.0
686
9.3
17
Ease of Use
8.8
700
9.4
17
Ease of Setup
8.6
612
9.3
9
Ease of Admin
9.0
222
9.4
8
Quality of Support
9.3
589
10.0
17
Has the product been a good partner in doing business?
9.6
217
10.0
8
Product Direction (% positive)
9.4
673
10.0
14
Features by Category
Ticket and Case Management
Not enough data
9.7
5
|
Verified
Not enough data
10.0
5
|
Verified
Not enough data
10.0
5
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
10.0
5
|
Verified
Not enough data
10.0
5
|
Verified
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
10.0
6
|
Verified
Not enough data
9.7
5
|
Verified
Not enough data
Not enough data
Not enough data
Feature Not Available
Platform
Not enough data
9.0
5
Feature Not Available
7.7
5
Not enough data
8.0
5
|
Verified
Not enough data
Not enough data
Not enough data
9.0
5
|
Verified
Not enough data
Not enough data
Business Instant Messaging
8.7
223
Not enough data
8.9
227
Not enough data
7.8
229
Not enough data
Business Instant Messaging
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Business Instant Messaging
8.6
221
Not enough data
9.1
223
Not enough data
8.3
216
Not enough data
Generative AI - Business Instant Messaging
7.1
97
Not enough data
AI - Business Instant Messaging
6.9
96
Not enough data
7.0
94
Not enough data
6.9
93
Not enough data
7.0
94
Not enough data
Agentic AI - Business Instant Messaging
7.3
40
Not enough data
7.4
41
Not enough data
Channels
8.7
286
Not enough data
8.2
270
Not enough data
Feature Not Available
Not enough data
Design
8.3
264
Not enough data
7.2
255
Not enough data
8.5
266
Not enough data
8.7
267
Not enough data
8.4
254
Not enough data
Generative AI
7.7
240
Not enough data
7.5
237
Not enough data
Inbox Tools
9.3
435
8.9
9
8.8
429
8.8
8
8.7
423
Not enough data
9.0
427
9.3
9
Coordination Tools
8.2
412
6.4
6
8.5
414
Not enough data
7.9
414
8.9
6
Software Options
9.1
418
10.0
10
8.8
419
9.1
9
Email Client - Agentic AI
6.6
85
Not enough data
7.0
90
Not enough data
Sorting & Filtering
7.7
194
Not enough data
8.8
195
Not enough data
6.9
176
Not enough data
8.2
186
Not enough data
Integrations
7.3
159
Not enough data
8.9
182
Not enough data
7.3
153
Not enough data
Time Management
9.1
183
Not enough data
8.7
171
Not enough data
9.0
179
Not enough data
Generative AI
7.3
166
Not enough data
6.3
155
Not enough data
7.0
160
Not enough data
Agentic AI - Email Management
6.6
75
Not enough data
7.0
75
Not enough data
Generative AI
8.0
121
Not enough data
7.9
120
Not enough data
Feature Not Available
Not enough data
Communication
7.7
150
Not enough data
8.6
153
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Internal Use
Feature Not Available
7.7
5
8.6
154
Not enough data
7.9
143
Not enough data
Feature Not Available
Not enough data
9.1
153
Not enough data
8.1
141
Not enough data
Generative AI
7.9(won by default)
93
Not enough data
7.8(won by default)
90
Not enough data
Process
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.5(won by default)
110
Not enough data
Channels
8.8(won by default)
108
Not enough data
8.7(won by default)
109
Not enough data
8.6(won by default)
104
Not enough data
7.4(won by default)
102
Not enough data
8.5(won by default)
105
Not enough data
Insight
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
Missive and intheloop.io are categorized as Email Client and Shared Inbox
Unique Categories
Missive is categorized as Business Instant Messaging, Customer Communications Management, Social Customer Service, Live Chat, and Email Management
intheloop.io is categorized as Help Desk
Reviews
Reviewers' Company Size
Missive
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
intheloop.io
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Accounting
7.6%
Marketing and Advertising
7.3%
Construction
6.9%
Leisure, Travel & Tourism
6.1%
Computer Software
5.4%
Other
66.7%
Management Consulting
10.5%
Cosmetics
10.5%
Warehousing
5.3%
Transportation/Trucking/Railroad
5.3%
Security and Investigations
5.3%
Other
63.2%
Discussions
What is Missive app?
1 Comment
Official Response from Missive
Missive is a team collaboration and productivity tool built around your communication. Its main objective is to break silos between your internal and...Read more
What does Missive do?
1 Comment
Official Response from Missive
Missive is a team collaboration and productivity tool built around your communication. Its main objective is to break silos between your internal and...Read more
Is Front app good?
1 Comment
Official Response from Missive
Yes, Front is a good and solid software. One of the main differences is that Missive does not offer a feature where you forward emails to a Front address and...Read more
intheloop.io has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
