Infobip Reviews & Product Details

None, extremely unhappy and shocked at both service and product quality Review collected by and hosted on G2.com.

Numbers we were using on live product were so called “cancelled” by us but never were it was a problem in their system. They did not own up to this and blamed us repeatedly. We were not helped and had extreme risk for paying clients because of this. Communication was extremely slow, defensive and unhelpful.

Avoid this company at all costs Review collected by and hosted on G2.com.

I love that Infobip is not very expensive. Review collected by and hosted on G2.com.

I find the service quality very average, and I have issues with receiving SMS. Not very responsive. Review collected by and hosted on G2.com.

It works!! it provides a complete solution for my needs even when integrating with other CCAAS systems Review collected by and hosted on G2.com.

Support is sometimes slower to respond than I’d like. Review collected by and hosted on G2.com.

The user interface is intuitive, and campaign scheduling is smooth, with delivery tracking that is both detailed and reliable. Their global coverage and compliance readiness make them a strong partner, especially when dealing with cross-border messaging regulations. Additionally, the customer support team is proactive, friendly, and willing to hop on quick calls to resolve even the most nuanced issues. Their Infobip API and integrations also make it easy to connect with internal systems like CRMs or core banking platforms. Review collected by and hosted on G2.com.

While the platform is powerful, there’s sometimes a lack of clarity in reporting when campaigns fail to send or are delayed, especially during the testing phase. More real-time logs or automated alerts for failures could help reduce back-and-forth with support. Additionally, while support is responsive, it may sometimes take a bit of technical escalation before reaching root cause, though they do eventually get it sorted. UI updates could also be more regular. Review collected by and hosted on G2.com.

Omnichannel allows us to connect with customers across multiple channels, making segmentation straightforward and providing us with more options to engage. Integration is also easy. Review collected by and hosted on G2.com.

Support could be improved, and it would be helpful to have some basic features, such as a cropping option in email. It consistently takes about three days to receive a response from them. Review collected by and hosted on G2.com.

They have best integration with almost all the best tools, its very easy to use Review collected by and hosted on G2.com.

Sometimes, the support team responds with delays. Review collected by and hosted on G2.com.

The portal is clean and nice and easy to use. API is straightforward and the supporting documentation is good. Review collected by and hosted on G2.com.

Their support! The only way to log a support issue is via email and there is no acknowledgement that the ticket has been received. But worst of all, it will take several days before getting a reply, if at all! Review collected by and hosted on G2.com.

Infobip is a complete marketing communication tool with an amazing interface and UI & UX which makes the platform easy to use and navigate, even for the first timers. The analytics part is also very good and gives us a brief idea about the campaign success ratio. Review collected by and hosted on G2.com.

The main issue is with the customer support as they usually take a longer period of time to respond to even basic queries and this needs to be addressed as soon as possible. Review collected by and hosted on G2.com.

Infobip allows you to take control of your Marketing campaigns, offering you solutions as your company needs; this ensures that as your business demands more tools, you can have them without hiring another Marketing platform. Review collected by and hosted on G2.com.

The customer service offered by infobip could be improved, the response times are very slow, it takes up to 3 days to solve technical problems, that is a long time to not be able to execute pending campaigns, the sales representative frequently changes, which makes you have to explain your process again to the new person who is in charge of your account. Review collected by and hosted on G2.com.

The UI/UX is as simple as it could get. Add-on features like delivery staggering, delivery window, url shortening, message previews, auto-reporting, detailed logs make your marketing experince very smooth. You basically don't have to rely on any other source if you use Infobip portal for marketing campaigns/communications. Review collected by and hosted on G2.com.

Altough the product has everything you need, sometimes, when you have to contact the support teams you will be disappointed with the response time and the quality of response they share. Even when you explain the query in detail the support team will still share improper responses. Review collected by and hosted on G2.com.