--- title: Infobip Reviews meta\_title: 'Infobip Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 58 reviews by the users' company size, role or industry to find out how Infobip works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 58 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Development url: https://www.g2.com/categories/development --- # Infobip Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Infobip but has limited features. Are you part of the Infobip team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Infobip is a global AI-first cloud communications platform that enables businesses to create connected customer experiences across marketing, sales, and support - from a single, natively built platform. Through one platform, Infobip delivers omnichannel engagement, identity, authentication, and contact centre solutions across SMS, WhatsApp, Email, Viber, Voice, and more helping brands simplify customer communications, drive growth, and improve loyalty. Infobip's infrastructure reaches over 7 billion mobile devices across six continents through 10,000+ connections, including 800+ direct operator connections - one of the largest carrier networks in the industry. New to Infobip? Start for free, no credit card required. The Infobip Self-Service portal lets businesses sign up and start testing in minutes. Explore SMS, WhatsApp, Email, Viber, and Voice on a free trial with up to 100 messages included. When you're ready to scale, choose a pay-as-you-go model for flexible usage, or opt for volume packages with dedicated onboarding, support, and professional services. Whether you're a startup exploring your first campaign or an enterprise managing billions of interactions globally, Infobip has a path that fits. Founded in 2006 by CEO Silvio Kutić and Izabel Jelenić. Headquartered in London with offices across 6 continents. * * * Seller [Infobip](https://www.g2.com/sellers/infobip) Discussions [Infobip Community](https://www.g2.com/products/infobip/discuss) Languages Supported English, French, Hungarian, Italian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Chinese (Simplified) Solution Type All-in-One Overview by Elena Tomić Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 17 months [ View More Pricing Information ](https://www.g2.com/products/infobip/pricing) ## Top-Rated Alternatives [ ![Plivo](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Plivo") Plivo 4.5/5(747) ](https://www.g2.com/products/plivo/reviews) [ ![Twilio](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Twilio") Twilio 4.1/5(530) ](https://www.g2.com/products/twilio/reviews) [ ![Vonage Communications APIs](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vonage Communications APIs") Vonage Communications APIs 4.2/5(404) ](https://www.g2.com/products/vonage-communications-apis/reviews) [ View All Alternatives ](https://www.g2.com/products/infobip/competitors/alternatives) ## User Insights Average based on 58 real user reviews. Implementation Time 3 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## Infobip Integrations (4) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Chargebee ](https://www.g2.com/products/chargebee/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Facebook for Business ](https://www.g2.com/products/facebook-for-business/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Shopify ](https://www.g2.com/products/shopify/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Vocalcom ](https://www.g2.com/products/vocalcom/reviews) Show More CB Carlos B. Telephony Manager Small-Business (50 or fewer emp.) 1/30/2026 "A Complete Solution That Just Works—even with CCAAS Integrations" 5/5 What do you like best about Infobip? It works!! it provides a complete solution for my needs even when integrating with other CCAAS systems Review collected by and hosted on G2.com. What do you dislike about Infobip? Support is sometimes slower to respond than I’d like. Review collected by and hosted on G2.com. What problems is Infobip solving and how is that benefiting you? It provides my CCaaS with a way to add a true omnichannel solution. Adding digital channels and chatbots to my existing voice CCaaS has allowed us to expand our portfolio of services without having to move to a completely different CCaaS. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![David K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David K.") DK David K. Marketing and Communications Officer Mid-Market (51-1000 emp.) 7/25/2025 "Reliable Global Messaging Platform with Excellent Support" 4/5 What do you like best about Infobip? The user interface is intuitive, and campaign scheduling is smooth, with delivery tracking that is both detailed and reliable. Their global coverage and compliance readiness make them a strong partner, especially when dealing with cross-border messaging regulations. Additionally, the customer support team is proactive, friendly, and willing to hop on quick calls to resolve even the most nuanced issues. Their Infobip API and integrations also make it easy to connect with internal systems like CRMs or core banking platforms. Review collected by and hosted on G2.com. What do you dislike about Infobip? While the platform is powerful, there’s sometimes a lack of clarity in reporting when campaigns fail to send or are delayed, especially during the testing phase. More real-time logs or automated alerts for failures could help reduce back-and-forth with support. Additionally, while support is responsive, it may sometimes take a bit of technical escalation before reaching root cause, though they do eventually get it sorted. UI updates could also be more regular. Review collected by and hosted on G2.com. What problems is Infobip solving and how is that benefiting you? Infobip helps us streamline multi-channel customer communication, ensuring timely and reliable delivery of critical messages like account updates, service alerts, and promotional content. It has improved our operational efficiency and customer engagement by offering a centralized platform to manage all messaging needs with good traceability. Review collected by and hosted on G2.com. Show More 7/28/2025 Current UserValidated ReviewerSource: Organic KD Karthikeyan D. Life cycle Manager Small-Business (50 or fewer emp.) 1/7/2026 "Omnichannel Excellence with Easy Segmentation" 4/5 What do you like best about Infobip? Omnichannel allows us to connect with customers across multiple channels, making segmentation straightforward and providing us with more options to engage. Integration is also easy. Review collected by and hosted on G2.com. What do you dislike about Infobip? Support could be improved, and it would be helpful to have some basic features, such as a cropping option in email. It consistently takes about three days to receive a response from them. Review collected by and hosted on G2.com. What problems is Infobip solving and how is that benefiting you? Omnichannel tool Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Anuj G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anuj G.") AG Anuj G. Marketing Automation Executive Small-Business (50 or fewer emp.) 9/29/2025 "Best tool for all your sms and whatapp solution" 5/5 What do you like best about Infobip? They have best integration with almost all the best tools, its very easy to use Review collected by and hosted on G2.com. What do you dislike about Infobip? Sometimes, the support team responds with delays. Review collected by and hosted on G2.com. What problems is Infobip solving and how is that benefiting you? They assisted us in capturing click rates and provided us with direct access to the bot journeys. Review collected by and hosted on G2.com. Show More 9/30/2025 Validated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 3/26/2024 "Nice easy to use product but the support is terrible" 1/5 What do you like best about Infobip? The portal is clean and nice and easy to use. API is straightforward and the supporting documentation is good. Review collected by and hosted on G2.com. What do you dislike about Infobip? Their support! The only way to log a support issue is via email and there is no acknowledgement that the ticket has been received. But worst of all, it will take several days before getting a reply, if at all! Review collected by and hosted on G2.com. What problems is Infobip solving and how is that benefiting you? Sending of Voice & SMS notifications. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Saurav S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Saurav S.") SS Saurav S. Digital Marketing Specialist Mid-Market (51-1000 emp.) 8/9/2023 "Cheap Vendor For Bulk SMS Communication" 4.5/5 What do you like best about Infobip? Infobip is a complete marketing communication tool with an amazing interface and UI & UX which makes the platform easy to use and navigate, even for the first timers. The analytics part is also very good and gives us a brief idea about the campaign success ratio. Review collected by and hosted on G2.com. What do you dislike about Infobip? The main issue is with the customer support as they usually take a longer period of time to respond to even basic queries and this needs to be addressed as soon as possible. Review collected by and hosted on G2.com. What problems is Infobip solving and how is that benefiting you? The main benefit which we are minting is our cost reduction for our bulk SMS communications. It was very easy to integrate with our partner CRM. The success rate of our SMS also improved dramatically. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Stephan C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stephan C.") SC Stephan C. Líder CRM Mid-Market (51-1000 emp.) 4/25/2023 "Good platform with bad customer service" 1.5/5 What do you like best about Infobip? Infobip allows you to take control of your Marketing campaigns, offering you solutions as your company needs; this ensures that as your business demands more tools, you can have them without hiring another Marketing platform. Review collected by and hosted on G2.com. What do you dislike about Infobip? The customer service offered by infobip could be improved, the response times are very slow, it takes up to 3 days to solve technical problems, that is a long time to not be able to execute pending campaigns, the sales representative frequently changes, which makes you have to explain your process again to the new person who is in charge of your account. Review collected by and hosted on G2.com. What problems is Infobip solving and how is that benefiting you? Infobip helped us solve the need for an email marketing and SMS solution to communicate with our customers to offer personalized attention and achieve conversion beyond the physical store, managing to connect with them at the right time. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Ajinkya M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ajinkya M.") AM Ajinkya M. Deputy Manager Marketing Mid-Market (51-1000 emp.) 9/8/2022 "Excellent vendor for bulk SMS, RCS and whatsapp service" 4.5/5 What do you like best about Infobip? The UI/UX is as simple as it could get. Add-on features like delivery staggering, delivery window, url shortening, message previews, auto-reporting, detailed logs make your marketing experince very smooth. You basically don't have to rely on any other source if you use Infobip portal for marketing campaigns/communications. Review collected by and hosted on G2.com. What do you dislike about Infobip? Altough the product has everything you need, sometimes, when you have to contact the support teams you will be disappointed with the response time and the quality of response they share. Even when you explain the query in detail the support team will still share improper responses. Review collected by and hosted on G2.com. What problems is Infobip solving and how is that benefiting you? Its a easy-to-use marketing communications platform. Almost all of it is DIY and you don't need the support teams assistance for your day-to-day marketing campaigns. Review collected by and hosted on G2.com. Show More 9/19/2022 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Dmitry D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dmitry D.") DD Dmitry D. Small-Business (50 or fewer emp.) 5/5/2023 "Great support and kind attitude" 5/5 What do you like best about Infobip? Very easy creating account and start usage. Quick response from sales Prompt resolving of my issue Kind and respectful communication Review collected by and hosted on G2.com. What do you dislike about Infobip? I have not found any problems in communication Review collected by and hosted on G2.com. What problems is Infobip solving and how is that benefiting you? Sending verification SMS messages Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Shwetank S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shwetank S.") SS Shwetank S. Consultant Enterprise (\> 1000 emp.) 3/1/2023 "Infobip the best text sending tool using API" 4.5/5 What do you like best about Infobip? Its interface is really good Also we can eaisly track the success rate of sms using bars The response can eaisly be tracked with error code Review collected by and hosted on G2.com. What do you dislike about Infobip? Nothing as such its really good and easy to understand Review collected by and hosted on G2.com. What problems is Infobip solving and how is that benefiting you? We are sending our P1 incident information to the user for quick response from there end and broadcasting some information as well. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about Infobip? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Infobip ](https://www.g2.com/products/infobip/discussions/new) ![Mauricio C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mauricio C.") MC Mauricio Coronel • Last activity about 5 years ago How we can simplify the time and process to implement whatsapp for business? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/30361-how-we-can-simplify-the-time-and-process-to-implement-whatsapp-for-business) ![Tlhaku M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tlhaku M.") TM Tlhaku Mokhethi • Last activity about 5 years ago Is it possible go get support for creating a virtual assistant for my clients. 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/38786-is-it-possible-go-get-support-for-creating-a-virtual-assistant-for-my-clients) [ View all Discussions ](https://www.g2.com/products/infobip/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 17 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/infobip/pricing) Infobip Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_47d3a1103e64b9c2d8d907d26f16e836/twilio.png "Product Avatar Image") Twilio 4.1/5(530) [ Compare Now ](https://www.g2.com/compare/infobip-vs-twilio) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_333d84f771a77f2d8c628aef2bcea65b/vonage-communications-apis.png "Product Avatar Image") Vonage Communications APIs 4.2/5(404) [ Compare Now ](https://www.g2.com/compare/infobip-vs-vonage-communications-apis) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_54b88b94ff470493592e3bdc3a667fc9/sinch.png "Product Avatar Image") Sinch 3.8/5(35) [ Compare Now ](https://www.g2.com/compare/infobip-vs-sinch) ##### ##### Infobip Features Functionality Ease Of Integration API Call Speed Unified Communications Support Documentation Community Support Professional Support [ View More Features ](https://www.g2.com/products/infobip/features) ##### Categories on G2 [Chatbots](https://www.g2.com/categories/chatbots)[WhatsApp Marketing](https://www.g2.com/categories/whatsapp-marketing)[Transactional Email](https://www.g2.com/categories/transactional-email) [Chatbots](https://www.g2.com/categories/chatbots)[WhatsApp Marketing](https://www.g2.com/categories/whatsapp-marketing)[Transactional Email](https://www.g2.com/categories/transactional-email)[RCS Business Messaging](https://www.g2.com/categories/rcs-business-messaging)[Communication Platform as a Service (CPaaS)](https://www.g2.com/categories/communication-platform-as-a-service-cpaas) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What are the best AI writing software for content creation businesses?](https://www.g2.com/discussions/what-are-the-best-ai-writing-software-for-content-creation-businesses)[Most reliable application performance monitors for online platforms](https://www.g2.com/discussions/most-reliable-application-performance-monitors-for-online-platforms)[Most effective conversation intelligence software to buy](https://www.g2.com/discussions/most-effective-conversation-intelligence-software-to-buy) [Which bot platforms work well for ecommerce websites that need to handle product questions, cart recovery and order tracking automatically?](https://www.g2.com/discussions/which-bot-platforms-work-well-for-ecommerce-websites-that-need-to-handle-product-questions-cart-recovery-and-order-tracking-automatically)[Which client side protection vendors are best at preventing data leakage from front-end JavaScript for a company running a lot of third-party analytics tags?](https://www.g2.com/discussions/which-client-side-protection-vendors-are-best-at-preventing-data-leakage-from-front-end-javascript-for-a-company-running-a-lot-of-third-party-analytics-tags)[Pros and Cons Details](https://www.g2.com/products/infobip/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)