Never leave your customer waiting again. Deliver automated, accurate, and human-like experience with InfiBot, an AI-powered conversation enhancement solution that brings automation and self-service capabilities within the contact center. It leverages AI and ML to predict customers’ intents to have a contextual conversation and allows contact centers can gather, analyze and act on the customer’s preferences. Chatbots and Voice bots by InfiBot give businesses the cutting-edge advantage in better understanding and handling customer requests. InfiBot allows the customers to self-serve for common use cases like balance checks, check branch timings, etc., with the power of sentiment analysis and NLP. • 100s of predefined intents optimized as per industry needs • NLP Based Engine • Supports integration with third-party NLP engines like Google Dialogflow and IBM Watson • Conversational AI offering omnichannel elegance across the channels • Seamless integration with CRM, Knowledge Base, Case Management and other 3rd party tools • A dedicated Supervisor Workspace to track chatbot's performance in real-time.