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Incentivesmart Reviews & Product Details

At Incentivesmart, we help businesses grow by putting people first. Because when employee engagement is high and customer loyalty is strong, performance follows. That’s the power of #RewardingRelationships. Our award-winning programmes are built to do more than reward activity. Using behavioural science, practical expertise, and intelligent technology, we help you motivate the behaviours that matter most from engaged, energised employees to loyal customers and committed channel partners. Our points-based platform sits at the centre, turning effort into recognition and goals into momentum. The result? Increased loyalty, improved engagement, stronger sales performance, reduced absence, and faster results across your organisation. Invest in your people, and the impact ripples out to your customers, your partners, and your bottom line. Let’s build relationships that work harder for your business.

Seller

Incentivesmart

Languages Supported

English, French, Italian, Dutch, Spanish, Swedish

Product Description

incentivesmart improve your profits using communication, reward and recognition to help businesses of all sizes to drive sales, increase brand engagement and improve performance of their employees, customers and channel partners.

Overview by

Richard White (Leader of a passionate group of Incentivesmarties | Proud dad | GS10KSB Alumni | MAMIL - Middle aged man in lycra )

Pricing

Pricing provided by Incentivesmart.

Premium Managed

Starting at £2,900.00

Per Month

Enterprise

Starting at £4,900.00

Per Month

View More Pricing Information

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Incentivesmart Media

An example of a programme homepage showing customisable branding, latest news, and promotional banners.

Various ways to earn points on an employee engagement programme.

Incentivesmart Demo - Submitting a Nomination

Customisable nomination page with badges set for brand values.

Admin area with in-depth data, including a generalised engagement score across the programme.

Incentivesmart Reviews (10)

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Max M.

Interim Category Manager - Floorcare

Mid-Market (51-1000 emp.)

9/23/2021

"The most helpful, creative and on-brand agency we have ever worked with."

5/5

What do you like best about Incentivesmart?

The incentivesmart team are great at coming up with fresh ideas that match the brief and can be delivered on time and budget. You can see from their workings how well they understand the challenge and how the proposal will meet your needs exactly, whether that’s growing sales or increasing awareness.

They’re incredibly trustworthy, hardworking and show full cost detail so you can understand how the proposals are built – you know you’re always getting the best quote.

The combination of their creativity and trust makes it easy to get external stakeholder sign off, and to build plans that really drive sales. Review collected by and hosted on G2.com.

What do you dislike about Incentivesmart?

There's honestly nothing negative to say about incentivesmart. A first-class company. Review collected by and hosted on G2.com.

Karen O.

Marketing Assistant

Mid-Market (51-1000 emp.)

7/15/2021

"Excellent customer service and a platform that provides complete flexibility"

5/5

What do you like best about Incentivesmart?

The customer service is second to none. They're really quick to respond to a query and can't do enough to help. The platform itself offers so many options for customers to spend their points on with some genuine quality items. Review collected by and hosted on G2.com.

What do you dislike about Incentivesmart?

I really can't think of any downsides or negatives to using these guys! Review collected by and hosted on G2.com.

What problems is Incentivesmart solving and how is that benefiting you?

We never have any issues with them, and whenever we have a query or something we are unsure how to resolve, they're straight on it with a solution and are happy to do the work for us rather than suggesting we do it ourselves. Customers really value the points they gain through ordering with us, and it's an excellent benefit for our staff too. Review collected by and hosted on G2.com.

Response from Richard White of Incentivesmart

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Hello Karen, Thank you for your glowing review. Im glad that the Incentivesmart platform and team are meeting or beating your expectations, we always strive to be the best in class when it comes to flexibility, agility, client success and customer service so its wonderful to hear such great feedback.

Verified User in Paper & Forest Products

Mid-Market (51-1000 emp.)

9/27/2021

"Agile, Efficient and Professional!"

4.5/5

What do you like best about Incentivesmart?

The Incentivesmart team gets stuff done. It is great working with such efficient, flexible and professional people. They also continue to improve and upgrade processes and systems for the best user experience.

Always ready to adapt and pivot through the ever-changing environment.

Definitely an agency I would recommend if you would like to grow your business and client relationships Review collected by and hosted on G2.com.

What do you dislike about Incentivesmart?

No Downsides at this stage. It would have been great if the programs could be adapted more to suit other markets Review collected by and hosted on G2.com.

Verified User in Retail

Small-Business (50 or fewer emp.)

10/5/2021

"Professional approach and support"

5/5

What do you like best about Incentivesmart?

support and assistance quick and accurate Review collected by and hosted on G2.com.

What do you dislike about Incentivesmart?

No issues to report as it does exactly what you would expect. Review collected by and hosted on G2.com.

Gemma R.

Mid-Market (51-1000 emp.)

8/26/2020

"Fantastic Rewards platform"

5/5

What do you like best about Incentivesmart?

It's easy to use with a great catalogue. There support is second to none. Review collected by and hosted on G2.com.

What do you dislike about Incentivesmart?

Nothing really comes to mind? It's a really great platform. Review collected by and hosted on G2.com.

Response from Richard White of Incentivesmart

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Hi Gemma, thank you for your great review of Incentivesmart.

Mathew A.

Mid-Market (51-1000 emp.)

8/24/2020

"Great working relationship and easy to use platform"

4/5

What do you like best about Incentivesmart?

Easy to use platform and helpful team. Our account management are always on hand to help issues and work closely with us. Review collected by and hosted on G2.com.

What do you dislike about Incentivesmart?

I don't have anything I dislike. Really good. Review collected by and hosted on G2.com.

Response from Richard White of Incentivesmart

edit

Thank you for your great review of Incentivesmart Mathew, it's been great working with you guys over many years, as both our businesses have grown. We look forward to many more successful years working together.

Dean G.

Director

Small-Business (50 or fewer emp.)

8/18/2020

"Brilliant platofrm"

5/5

What do you like best about Incentivesmart?

The systems are very easy to use and allow our staff to see what they can achieve. Review collected by and hosted on G2.com.

What do you dislike about Incentivesmart?

The only downside was our systems didn’t integrate so that I couldn’t automate my points allocation. This was our IT issue Review collected by and hosted on G2.com.

Response from Richard White of Incentivesmart

edit

Hi Dean, thank your for your 5* review, I'm really pleased to hear your staff are so engaged with your programme.

Verified User in Consumer Goods

Mid-Market (51-1000 emp.)

8/19/2020

"Great all round service"

5/5

What do you like best about Incentivesmart?

Team friendliness and eagerness to please Review collected by and hosted on G2.com.

What do you dislike about Incentivesmart?

difficult to get retailers away from the scheme once they are hooked on Review collected by and hosted on G2.com.

Response from Richard White of Incentivesmart

edit

Thank you for your review. It's brilliant to hear that the Incentivesmart platform is helping to thoroughly engage your retailers and sales teams. One of our company values is to "Wow Everyone" so it's a pleasure to hear the team are looking after you.

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

8/20/2020

"Incentivesmart feedback"

4/5

What do you like best about Incentivesmart?

Simple, easy to use tool. Excellent client support, very responsive. Review collected by and hosted on G2.com.

What do you dislike about Incentivesmart?

Outbound marketing could be smarter, clearer comms, clearer call to action, and too often comes across with errors in the copy Review collected by and hosted on G2.com.

Response from Richard White of Incentivesmart

edit

Thank you for taking the time to review Incentivesmart and your feedback. Regarding the comments around marketing, we have some exciting developments in the pipeline regarding comms and our new Head of Creative will be tasked with driving this agenda. If you haven't done so already, please highlight the copy issues to your CSM. Thanks again for your review.

Verified User in Retail

Mid-Market (51-1000 emp.)

8/19/2020

"great at engaging customers"

4/5

What do you like best about Incentivesmart?

engages customers and increases sales. great account management too - things get done very quickly and efficiently - not had any issues Review collected by and hosted on G2.com.

What do you dislike about Incentivesmart?

manual point allocation, would love to be able to do a bulk upload Review collected by and hosted on G2.com.

Response from Richard White of Incentivesmart

edit

Thank you for your kind review, it's great to hear such positive feedback about the team and how we are helping you to drive sales through your dealer channel.

Regarding the bulk points allocation you mentioned, there is a feature to bulk upload points via spreadsheet if you are a programme administrator. Please feel free to reach out to your Client Success Manager who can guide you through the process, and discuss alternatives such as using our API or sftp functions to automatically load points data.