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illumin

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illumin is the perfect tool for knowledge and research management as it collects, records, quantifies and summarises queries and answers provided to staff and clients. The knowledge base becomes a comprehensive, audited database of relevant information that can be easily shared. Flexible Request and Response Management \* Multiple ways to generate and respond to requests \* Searchable knowledge base retains all information passed through the system \* Email alerts to notify the requester and researcher of any updates made to the request \* Users can subscribe to requests in progress \* Responses can be provided using text, web links and attached files Increase Productivity and Streamline Management \* At-a-glance and summary reports can be viewed and downloaded to determine service quality, staff efficiency and workload \* Priority and sensitive requests can be marked for attention. Sensitive requests cannot be accessed by other users, except the requester, researcher and team leader \* Unlimited custom forms and fields to capture the information you need \* Email integration is supported at every step of the request workflow \* Stopwatch feature accurately tracks time spent researching and providing responses \* Advanced User Features \* Powerful search features such as faceted, predictive text and advanced search for quick retrieval of relevant information \* Web-based access on any platform, including tablets and smart phones, using a web browser \* In depth analytics providing powerful tools to analyse, visualise and export your data

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