illumin is the perfect tool for knowledge and research management as it collects, records, quantifies and summarises queries and answers provided to staff and clients. The knowledge base becomes a comprehensive, audited database of relevant information that can be easily shared. Flexible Request and Response Management * Multiple ways to generate and respond to requests * Searchable knowledge base retains all information passed through the system * Email alerts to notify the requester and researcher of any updates made to the request * Users can subscribe to requests in progress * Responses can be provided using text, web links and attached files Increase Productivity and Streamline Management * At-a-glance and summary reports can be viewed and downloaded to determine service quality, staff efficiency and workload * Priority and sensitive requests can be marked for attention. Sensitive requests cannot be accessed by other users, except the requester, researcher and team leader * Unlimited custom forms and fields to capture the information you need * Email integration is supported at every step of the request workflow * Stopwatch feature accurately tracks time spent researching and providing responses * Advanced User Features * Powerful search features such as faceted, predictive text and advanced search for quick retrieval of relevant information * Web-based access on any platform, including tablets and smart phones, using a web browser * In depth analytics providing powerful tools to analyse, visualise and export your data