illumin Reviews & Product Details

illumin is the perfect tool for knowledge and research management as it collects, records, quantifies and summarises queries and answers provided to staff and clients. The knowledge base becomes a comprehensive, audited database of relevant information that can be easily shared. Flexible Request and Response Management * Multiple ways to generate and respond to requests * Searchable knowledge base retains all information passed through the system * Email alerts to notify the requester and researcher of any updates made to the request * Users can subscribe to requests in progress * Responses can be provided using text, web links and attached files Increase Productivity and Streamline Management * At-a-glance and summary reports can be viewed and downloaded to determine service quality, staff efficiency and workload * Priority and sensitive requests can be marked for attention. Sensitive requests cannot be accessed by other users, except the requester, researcher and team leader * Unlimited custom forms and fields to capture the information you need * Email integration is supported at every step of the request workflow * Stopwatch feature accurately tracks time spent researching and providing responses * Advanced User Features * Powerful search features such as faceted, predictive text and advanced search for quick retrieval of relevant information * Web-based access on any platform, including tablets and smart phones, using a web browser * In depth analytics providing powerful tools to analyse, visualise and export your data