IllumaSHIELD Voice Security Reviews & Product Details

IllumaSHIELD gives my team more confidence they are speaking with the right person and much faster, while being extremely easy to use. That handle time reduction allows my agents to spend more time building relationships with members while members experience less wait time to speak with them. It also allows the conversation to start with, "How can I help you?" rather than a security interview. Review collected by and hosted on G2.com.

The only drawbacks are specific choices we've made, or our environment. On the Avaya platform, the gadget is stand alone rather than integrated. And, given the chance to do it over, I would have selected something different for the unique identifier. Review collected by and hosted on G2.com.

What stands out most is how IllumaSHIELD combines effective voice authentication with a better member experience. It has helped us authenticate members more efficiently, reduce repetitive verification steps, and establish consistent validation practices across multiple departments. We have substantially reduced our reliance on knowledge-based challenge questions, lowering costs and allowing employees to focus on members’ needs more quickly. It has also helped us successfully deter account takeover attempts, reinforcing the value of the technology beyond operational efficiency. We also appreciate Illuma’s responsive, collaborative approach, including ongoing performance discussions and a willingness to listen to feedback. Review collected by and hosted on G2.com.

We have no dislikes to report. Our experience with IllumaSHIELD has been positive, both in the benefits the technology delivers and the responsive support we receive from the Illuma team. Review collected by and hosted on G2.com.