1. [Home](https://www.g2.com/) 2. ... 3. [Service Desk Software](https://www.g2.com/categories/service-desk) 4. [Hoth (House on the Hill) Discussions](https://www.g2.com/products/hoth-house-on-the-hill/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_7d6000e33d6547defb823079c239e8ac/hoth-house-on-the-hill.png "Product Avatar Image") ](/products/hoth-house-on-the-hill/reviews) [ Hoth (House on the Hill) ](/products/hoth-house-on-the-hill/reviews) (3)4.2/5 Hoth (House on the Hill) is a trusted provider of powerful, flexible IT Service Management and Enterprise Service Management software. With 30+ years of experience, we help organisations of all sizes—from public sector teams to enterprise businesses—streamline support, reduce costs, and elevate service delivery. Our modern, AI-powered platform delivers fast ITIL-aligned solutions out of the box, while also offering the flexibility to scale and customise as your needs evolve. Hoth goes beyond ITSM to support Customer Service, Facilities, and Governance Risk & Compliance—all in one intuitive platform. Whether you’re looking for rapid deployment or deeper configuration, Hoth helps you get ITIL and get going—fast. Visit us at SITS to see how we’re making service smarter, faster, and more connected—backed by UK-based support you can rely on. Show More * * * ### 33.0 Nps Score Already have Hoth (House on the Hill)? ### All Hoth (House on the Hill) Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • almost 3 years ago More Options - [ # What is House-on-the-Hill Service Desk used for? ](/discussions/what-is-house-on-the-hill-service-desk-used-for) What is House-on-the-Hill Service Desk used for? [ Service Desk Software ](https://www.g2.com/tags/service-desk-software)[ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Hoth+%28House+on+the+Hill%29+questions+and+get+answers+from+expert+users+in+our+Hoth+%28House+on+the+Hill%29+Discussions+section.&title=Hoth+%28House+on+the+Hill%29+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhoth-house-on-the-hill%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Hoth+%28House+on+the+Hill%29+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhoth-house-on-the-hill%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhoth-house-on-the-hill%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Hoth+%28House+on+the+Hill%29+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhoth-house-on-the-hill%2Fdiscuss%0aAsk+Hoth+%28House+on+the+Hill%29+questions+and+get+answers+from+expert+users+in+our+Hoth+%28House+on+the+Hill%29+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Hoth+%28House+on+the+Hill%29+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhoth-house-on-the-hill%2Fdiscuss%0aAsk+Hoth+%28House+on+the+Hill%29+questions+and+get+answers+from+expert+users+in+our+Hoth+%28House+on+the+Hill%29+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/hoth-house-on-the-hill/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/ede8e8aeaa5a34f59f95fa0c2a018f57/hoth-house-on-the-hill.svg "Product Avatar Image") ### Have you used Hoth (House on the Hill) before? Answer a few questions to help the Hoth (House on the Hill) community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhoth-house-on-the-hill%2Fdiscuss%3Fsmall_ask%3Dhoth-house-on-the-hill) No