Hospitable.com Reviews & Product Details

AI messaging and automated cleaning messages Review collected by and hosted on G2.com.

I don't like the responsiveness of the mobile version Review collected by and hosted on G2.com.

I've been using Hospitable for years. The software keeps getting better and they keep adding features based off user feedback. I like the metrics reporting dashboard and am happy they've added direct booking functionality. The core PMS functionality has improved over time and gotten very reliable. My team members rely on Hospitable every day to run our 7-figure / year portfolio and look forward to scaling with it and seeing it get even better. Review collected by and hosted on G2.com.

Hospitable could integrate with third party tools better Review collected by and hosted on G2.com.

I have added two properties from scratch upon signing up on the hospitable platform. From A-Z I needed the help documents, the chat feature, and leaving an email contact to learn my way. It is an intuitive platform, with lots of bells and whistles. Review collected by and hosted on G2.com.

It is a powerful platform that can be overwhelming for a newbie. I did appreciate two- 30 min onboarding calls, when I know only one is offered normally. There are plenty of help videos, rewatching town halls and other best practices, but you still have to take the time to make sure all items are set up correctly on the platform, and that Hospitable is "talking" to the other booking sites, like AirBnB, VRBO, etc. Review collected by and hosted on G2.com.

Very easy to set up and use. Reasonable pricing and quick support. Review collected by and hosted on G2.com.

Branded emails. Insurance for Non-US direct users. Review collected by and hosted on G2.com.

I love using Hospitable. Not only is it simple to use, they are constantly adding new features as a result of host feedback. They host calls where you can listen in on changes and new features on the horizon and then give feedback on existing features. It's is easy on the eyes unlike some other property management software that is ugly and difficult to use. Hospitable is also easy to set up and integrate with Airbnb and VRBO. Review collected by and hosted on G2.com.

I can't really think of anything. Any issues I ever have I bring up to their team and they add it to their feedback to roll out and in their next iterations. Review collected by and hosted on G2.com.

Automating all of my guest messages has saved me so much time. I use the automated message list as a way to see what is coming up in my rentals.

The support is top notch, if I ever have an issue they are there to make sure everything is fixed and I understand. Very much appreciate the town halls too. Review collected by and hosted on G2.com.

Currently their Direct Booking doesn't have a guest portal but they are in the process of making one. Excited for that to come out Review collected by and hosted on G2.com.

They keep you updated on what they are working on to improve the platform and take client feedback and suggestions very seriously! The platform is easy to use, straight forward. They have great customer service and assist you through the entire process of integrating your listings on all platforms. Review collected by and hosted on G2.com.

It currently lacks a few features that their competitors have, although I understand they are working to implement these features on future updates. Review collected by and hosted on G2.com.

SmartBnb is hands down the best channel manager and message automation platform in the market.

• Beautiful and Easy User Interface

• Scalable Platform that can do 1 property to multiple properties

• Uptime

• Flawless Automated Messaging with Artificial Intelligence (AI) Question Detection

• Channel Manager for Airbnb and VRBO

• Easy to Setup and Configure

• Great Responsive Support to Any Questions

• iOS App is easy to use and consolidates messaging

• SmartBnb frequently releases updates many times throughout the week

• Great Product Roadmap to help hosts in the future reduce their time with manual work and more time focusing on growing and scaling their business

• Smartlock Integrations Review collected by and hosted on G2.com.

• Needs Better Dashboards with Analytics – Which months are my best months, which months are my worse months, which month has the highest ADR, which month has the slowest ADR. Which days are always empty, which days should I do promotions on, etc.

• Perhaps a Dashboard That Can Tell Me Listing Ranking - Integrate RankBreeze or Buy Them Out

• A Dashboard that can help recommend listing opportunities to me – Did I optimize the listing, Should I lower the minimum night stay, should I allow pets, is there more than 20 pictures

• Faster Integrations with other companies – Beyond Pricing, WheelHouse, TripAdvisor, Houfy, Facebook Marketplace, Booking.com, etc.

• More Manual AI Question Detection – Such as do you have a balcony, are there resort fees, how to use spa, how to use pool, etc. This is a very IMPORTANT feature that reduces my time that I have to spend responding to guests with the same questions. Review collected by and hosted on G2.com.

I like that I can see all my properties calendars in one screen so it's easier to see what's going on each day. Also love that it automates messaging on VRBO! And since they added the direct booking option, that helps integrate even more options for hosts / owners. Overall I'm very happy with Hospitable! It's also very affordable!! Review collected by and hosted on G2.com.

Customer service can be a little challenging if I have a specific question on my account. Review collected by and hosted on G2.com.

Hospitable makes it incredibly easy to manage my listings across VRBO, AirBnb, and my direct booking site all in one place. I can manage a single calendar for each listing, and any changes or updates are pushed to all the booking sites automatically. Direct integration with PriceLabs is a breeze.

For those who work on custom integrations, Hospitable provides a free API which I use to send reservation data to my custom booking site. The documentation is absolutely fantastic and easy to understand.

There's also a mobile app that is surprisingly well built. If I get a message from a guest, I get a push notification and can respond immediately. Review collected by and hosted on G2.com.

The connection with VRBO is unstable at times. The issue is on VRBO's end, and Hospitable does a great job communicating when there is downtime and when things will be resolved, but it's a consequence of using a management platform. Review collected by and hosted on G2.com.