--- title: Hospitable.com Reviews meta_title: 'Hospitable.com Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 258 reviews by the users' company size, role or industry to find out how Hospitable.com works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 258 scale: '5' date_modified: '2026-07-17' parent_category: name: Real Estate url: https://www.g2.com/categories/real-estate --- # Hospitable.com Reviews **Vendor:** Hospitable, Inc **Category:** [Vacation Rental Software](https://www.g2.com/categories/vacation-rental) **Average Rating:** 4.8/5.0 **Total Reviews:** 258 ## About Hospitable.com Hospitable is the short-term rental industry's premier super app, empowering hosts and property managers to streamline operations, grow their businesses, and reclaim valuable time. Initially launched in 2016 as a time-saving PMS, Hospitable has evolved into a powerful toolkit that goes beyond traditional property management. The platform enables hosts at every scale to automate guest messaging with AI, optimize nightly rates, simplify rental agreements and deposits, coordinate teams, and confidently launch direct booking websites with built-in payments and property protection. Hospitable supports tens of thousands of hosts worldwide, having automated over 108 million messages and processed $5.2 billion in reservation income in 2025. The target audience for Hospitable includes short-term rental hosts, property managers, and real estate investors looking to optimize their hosting experience. With the rise of platforms like Airbnb, Vrbo, Booking.com, Agoda, and Google Vacation Rentals, the demand for effective management solutions has never been higher. Hospitable caters to these needs by offering features that automate guest communication, synchronize bookings, and simplify team management. This makes it an ideal choice for both seasoned hosts and those new to the short-term rental market. Key features of Hospitable include AI-powered messaging automation, which enables hosts to respond to 90% of guest inquiries without manual intervention. This feature not only enhances guest satisfaction but also frees up valuable time for hosts. Additionally, the platform allows users to build their own direct booking websites, giving them full control over their rental journey and the ability to process payments securely. The synchronization of reservations across multiple platforms ensures that double bookings are a thing of the past, providing peace of mind for hosts. Hosts can now use Hospitable's Dynamic Pricing solution to optimize nightly rates at no additional cost to their existing Hospitable subscription. Hospitable also offers robust team management tools, allowing hosts to assign tasks and send reminders to cleaners and assistants via email or SMS. This level of organization minimizes human error and ensures that all communications are timely and accurate. The platform’s single inbox feature consolidates messages from various booking channels, making it easy for hosts to track communication history with returning guests. Furthermore, smart lock and smart thermostat integrations streamline check-in and reduce energy bills. By utilizing Hospitable, hosts can enhance their operational efficiency, improve guest experiences, and ultimately increase their rental income. The combination of automated messaging, synchronized bookings, optimized nightly rates, and comprehensive team management tools sets Hospitable apart in the competitive landscape of short-term rental management solutions. ## Hospitable.com Pros & Cons **What users like:** - Users love the **automated messaging** feature of Hospitable.com, ensuring seamless communication even when they're unavailable. (12 reviews) - Users value the **automation features** of Hospitable.com, significantly saving time while managing short-term rentals efficiently. (9 reviews) - Users value the **easy and effective booking management** of Hospitable.com, enhancing communication and efficiency for property management. (7 reviews) - Users find Hospitable.com to be incredibly **easy to use** , streamlining property management across multiple platforms effortlessly. (7 reviews) - Users appreciate the **time-saving automation** of Hospitable.com, streamlining guest communication and enhancing overall efficiency. (6 reviews) - Easy Integrations (5 reviews) - Setup Ease (5 reviews) - Unified Platform (5 reviews) - Accounting Efficiency (4 reviews) - Dynamic Pricing (4 reviews) **What users dislike:** - Users find the **notification system lacking** , as it requires manual checks and lacks effective filtering for upsells. (3 reviews) - Users experience **poor customer support** , facing delayed responses and rigid policies that diminish overall satisfaction and trust. (3 reviews) - Users face **booking issues** due to limited payment options like Stripe, restricting full utilization of Direct Booking. (2 reviews) - Users face **integration issues** with Hospitable.com, particularly with syncing calendars across platforms effectively. (2 reviews) - Users find the **mobile app lacks offline functionality** and has poor responsiveness, making travel difficult. (2 reviews) - Payment Issues (2 reviews) - Software Bugs (2 reviews) - Expensive (1 reviews) - Limited Customization (1 reviews) - Not User-Friendly (1 reviews) ## Hospitable.com Reviews ### 1. Powerful integrations, Calendar UI could improve **Rating:** 5.0/5.0 stars **Reviewed by:** Gabe K. | Mortgage Loan Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2020 **What do you like best about Hospitable.com?** Everything seems to always work. We depend on this software and outside of a handful of times Airbnb changed their API, the software always works. **What do you dislike about Hospitable.com?** -The calendar function on the app needs to include multiple listings at one time. -On the web app the calendar should show more than 20 listings, having to scroll pages, takes too much time. -On the calendar when you have a "tag" selected and then you change the month, the "tag" is unselected. It should stay selected. **Recommendations to others considering Hospitable.com:** Take the time to set up all of the messaging function and AI features. It will return 10x the time save. **What problems is Hospitable.com solving and how is that benefiting you?** We have multiple Airbnb accounts, and the unified inbox, and automatic calendar blocking saves us SO MUCH TIME. The exporting data also is extremely helpful. ### 2. Makes messaging guests on multiple platforms quite easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2020 **What do you like best about Hospitable.com?** I like the automated nature of the messages, and especially how I have the opportunity to edit the scheduled messages for particular guests if I want to -- in order to give a bit more personalization if that is called for. I also find the channel manager quite good. **What do you dislike about Hospitable.com?** I find it sometimes clunky when trying to type messages on my android phone. Also, I would like it to integrate email or text messaging for direct booking websites. **What problems is Hospitable.com solving and how is that benefiting you?** I have spent much less time messaging guests, and the automation allows me to give the guests the attention they need. ### 3. SmartBNB saves me hours per week **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2021 **What do you like best about Hospitable.com?** The ability to use pre made templates for our messaging flow was awesome when we first set up our SmartBNB account. **What do you dislike about Hospitable.com?** The reviews section is a little complicated to navigate. **What problems is Hospitable.com solving and how is that benefiting you?** Solving the problem of messaging guests simple instructions automatically. ### 4. Simple & Saves Tons of Time **Rating:** 4.5/5.0 stars **Reviewed by:** Jay M. | Senior Manager – Paid Search (COMET Lodging), Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2020 **What do you like best about Hospitable.com?** It’s really simple to setup and use. It has pre-formatted messages and types of questions to create canned responses for. It has the ability to use rules and create rules that again are simple to implement once you get the basics **What do you dislike about Hospitable.com?** Sometimes there’s some technical glitches that need to be repaired through updates **Recommendations to others considering Hospitable.com:** If you have not implemented a smart messaging system into your short term rental on AirBNB or Vrbo I highly recommend SmartBnB. It’s simplicity makes what seems like a daunting and complex task very easy. **What problems is Hospitable.com solving and how is that benefiting you?** Saves me a huge amount of time writing check-in, check-out messages and with pre-made responses to questions I can literally not have to personally respond to guests enquirers because the system can handle just about everything ### 5. Smartbnb is a great way to automate your Airbnb business **Rating:** 5.0/5.0 stars **Reviewed by:** Eli S. | Investor, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2021 **What do you like best about Hospitable.com?** Smartbnb is a great way to automate your Airbnb business. I love being able to automate Airbnb messages and email and SMS messages to team members. It is a great deal, and it makes running an Airbnb business much easier. I wouldn't want to be without it. **What do you dislike about Hospitable.com?** It would be great if they also had a direct booking product. **What problems is Hospitable.com solving and how is that benefiting you?** Being able to automate all messaging ensures that things run smoothly even if I am busy with something else. ### 6. Great automated solution for airbnb and VRBO integration **Rating:** 5.0/5.0 stars **Reviewed by:** Dr. Curt C. | Private Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2021 **What do you like best about Hospitable.com?** Calendar sync and automated messaging make renting our vacation property easy. **What do you dislike about Hospitable.com?** The calendar view seems set up for managing multiple properties and I would like to see an option to change views to a typical week or month format. **Recommendations to others considering Hospitable.com:** Highly recommended. Just use it, it's good! **What problems is Hospitable.com solving and how is that benefiting you?** I do not have double bookings using Smartbnb! ### 7. Worth it! **Rating:** 5.0/5.0 stars **Reviewed by:** Holly J. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2020 **What do you like best about Hospitable.com?** I host properties that are in a different time zone. I like it that prospective guests get a response from me, even when I'm sleeping. **What do you dislike about Hospitable.com?** Sometimes it's so effortless, that reviews will go out without me editing them for accuracy. **Recommendations to others considering Hospitable.com:** Worth the money, as well as the time, energy and effort it takes to set it up. Do it once, and you will save exponential time, energy, and effort on the other side of the setup. Worth every dime! **What problems is Hospitable.com solving and how is that benefiting you?** My guests get a response from me any time of the day or night, allowing me to sleep easier, knowing my response rate isn't being affected when I'm not awake to respond to an inquiry from a perspective guest. ### 8. Amazing automation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2021 **What do you like best about Hospitable.com?** The automation is reliable and provides you with so much more time and freedom! **What do you dislike about Hospitable.com?** I wish I could reschedule scheduled messages. **What problems is Hospitable.com solving and how is that benefiting you?** Gained a lot of time and lowered overhead ### 9. Automated messaging, scheduling, and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** David V. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2020 **What do you like best about Hospitable.com?** I love the automated messaging capabilities, customizability, and user-friendliness of Smartbnb. I like that I can share information with different team members and customize what is shared. For example, I can share 100% of the information with my partner while only sharing calendar information with the cleaners we use. **What do you dislike about Hospitable.com?** I wish it worked with Lodgify. Sometimes I noticed my syncing to other channels is a bit delayed but it's easy to tell when this happens and usually fixes itself. It does default to send you an email every time a message goes out, which can make for a lot of extra notifications, however, you have the ability to turn off notifications. **Recommendations to others considering Hospitable.com:** This tool is so robust, I suggest you plan out time to learn all of the capabilities. It is an expert tool but you need to become an expert on it to fully utilize and make your business system run as smoothly as possible. **What problems is Hospitable.com solving and how is that benefiting you?** I operate multiple short term rental units and keeping on top of the communication is nearly impossible without some automation tool. Smartbnb solves this issue and more with automated messaging tools and AI that even detects questions from guests and replies with the appropriate message. You have complete control over what messages go out, when, and how often. You can even set up team members to give out assignments such as scheduling cleaners. ### 10. Awesome tool for Airbnb hosts to scale **Rating:** 5.0/5.0 stars **Reviewed by:** Bisera S. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2020 **What do you like best about Hospitable.com?** It's extremely easy to set up, it's coming preconfigured with rules and templates for all I need. The customer support is very responsive and can advise on what's a good idea to do and where to start. For hosts that manage more than a couple of properties, this would save A TON of time. **What do you dislike about Hospitable.com?** I'd like to see more channels, as I was not able to connect my Booking account, but I hear they are building it as we speak (yey!) **Recommendations to others considering Hospitable.com:** If you are slightly afraid of automation or you think this will take the personality from guest communication, it'll be good to talk to them directly and ask for tips on how to 'not sound like a robot' - the tool really allows for that and guests really feel like they are talking to the host. I'm running the business with my parents and they are not tech savvy and they too love it - meaning if they can use it, it deserves a reward. **What problems is Hospitable.com solving and how is that benefiting you?** It was taking a lot of time to communicate with guests and answer all the questions they had, some of which were in the listing description. I was able to automate all of that and the amount of messages I need to reply to personally is now extremely low and only in extraordinary circumstances. ### 11. The most powerful software I have seen **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2020 **What do you like best about Hospitable.com?** I have been able to save so much time with Smartbnb. I no longer feel like I need to check my phone as soon as I get a notification, because I know Smartbnb will handle most or all of the questions a guest may have. **What do you dislike about Hospitable.com?** The one thing I would like to see is an integration with the management software I use, although I have heard that that integration is in the works for next year. **What problems is Hospitable.com solving and how is that benefiting you?** Smartbnb has the ability to recognize certain questions that a guest sends, and can insert the answers to those questions into the middle of an automated response. In addition, I can tell it to only insert that answer during a certain time frame, or only for stays of a certain length, or a number of other parameters. I've never seen a messaging platform with this kind of power! ### 12. Best Company and Customer Managing Tool for the past 2 Years! **Rating:** 5.0/5.0 stars **Reviewed by:** Cristina M. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2020 **What do you like best about Hospitable.com?** When the business grew we knew we needed a partner to help us scale. The fast response time on any issue or question that we may have, the messaging tools, and the constant improvement on the service are some of their best qualities. **What do you dislike about Hospitable.com?** The "create a response to a question" feature was removed since the level of customization was super high. **What problems is Hospitable.com solving and how is that benefiting you?** When the vacation rental platforms fail, Smartbnb data is there to help. Without it, we would lose important information when everything else fails. Saving precious time with inquiries from customers and scheduling the team is another way that Smartbnb has helped. ### 13. Perfect automation **Rating:** 5.0/5.0 stars **Reviewed by:** Roei Y. | A&P Licensed Mechanic (AME), Enterprise (> 1000 emp.) **Reviewed Date:** November 25, 2020 **What do you like best about Hospitable.com?** I love that once you set everything up, it will reliably do a lot of the work for you. I've been using it for over a month and it sends all the necessary messages to me and my staff. It makes keeping track of things so much easier. I don't need to constantly be reminded what to tell who to do. **What do you dislike about Hospitable.com?** So far its smartbnb has exceeded my expectations so i have nothing to complain about. **What problems is Hospitable.com solving and how is that benefiting you?** I don't need to keep track of all the logistical communications since the system does it for me. I'm free to do other things instead ### 14. Enjoyable UX that makes managing my STRs fun! **Rating:** 5.0/5.0 stars **Reviewed by:** Jason W. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2020 **What do you like best about Hospitable.com?** The user interface and granularity present in the software makes scheduling messaging and tasks very easy! **What do you dislike about Hospitable.com?** I would appreciate some Zapier support/the ability to pass outside information into some of the Smartbnb messages. **Recommendations to others considering Hospitable.com:** This is the perfect product to use if you have 1 or more short term rentals! The ability to give guests the right information at the right time is fantastic. The systems ability to also detect questions has made my life much easier in answering repeated questions. **What problems is Hospitable.com solving and how is that benefiting you?** Smartbnb ensures the every guest receives the same information at the same time. The importance of consistent messaging cannot be understated! ### 15. Great software with reliable automated multi-lingual messaging function **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2020 **What do you like best about Hospitable.com?** I host short stay apartments in China so I get enquiries in both English and Chinese. I particularly love the function allowing auto-messages (pre-set in various languages) to be sent in the sender's default language. The long-list of options for automating replies, reviews and other enquiries are also extremely useful. I used to hire an assistant to manage the enquiries but smartbnb is reliable and good enough for me to replace the need to hire an assistant and just check in once a day to get to enquiries that I do not have an immediate auto-response for. I wish they were able to link this with Booking.com though. **What do you dislike about Hospitable.com?** Not supporting Booking.com and Ctrip.com **What problems is Hospitable.com solving and how is that benefiting you?** No longer need to hire an assistant to tend to enquiries and reviews. ### 16. Great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2020 **What do you like best about Hospitable.com?** The chat responses are quick and if there are any issues they are resolve pretty quickly. **What do you dislike about Hospitable.com?** So far everything is great. I would prefer if they offer military discount towards their prices but other than that everything is good. **Recommendations to others considering Hospitable.com:** Great features and constantly improving **What problems is Hospitable.com solving and how is that benefiting you?** I like the fact the guests received automated messages instantly when they Check in and alert me when to send a review. ### 17. Hold on to some time, let go of communications **Rating:** 5.0/5.0 stars **Reviewed by:** Michael C. | Health Program Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2020 **What do you like best about Hospitable.com?** Streamlined messaging options with a control center like dashboard. There’s lots of options for customization and a companion iOS application. **What do you dislike about Hospitable.com?** The desktop application is fluid. The iOS app offers a lot of control, but could do well with some streamlining **What problems is Hospitable.com solving and how is that benefiting you?** Guest communications have never been easier. Smartbnb allows me to respond quickly to all messages without the need for manual intervention. There’s a lot of features embedded that makes it easy to set up new automation across multiple listings/ accounts. The service has Fred up a lot of my time as well. ### 18. time saver and more **Rating:** 5.0/5.0 stars **Reviewed by:** Gabriel P. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2020 **What do you like best about Hospitable.com?** I love the fact that it frees up my time and mind from constantly having to send messages at certain times dates etc. Smartbnb keeps track of this things much better than I do allowing me time to do other things. Its even more satisfying when my guest respond to auto messages. **What do you dislike about Hospitable.com?** Its not a dislike but I am looking forward to the AI to take over more of my communication. **What problems is Hospitable.com solving and how is that benefiting you?** my messaging is on autopilot 80% of the time which it saves me a great deal of time and headache. ### 19. Great service and addition to managing my Airbnb thru several platforms. **Rating:** 4.0/5.0 stars **Reviewed by:** Jamie S. | Self Employed, Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2021 **What do you like best about Hospitable.com?** Automated messaging and intergrated booking calander. **What do you dislike about Hospitable.com?** The app for iphone is not user fiendly. The apps presentation. **Recommendations to others considering Hospitable.com:** I would recommend this service to anyone who has listed their accomadation facility on more then one platform. It saves a lot of time writing reply messages and intergrates the responses very well. **What problems is Hospitable.com solving and how is that benefiting you?** Resrvations and bookings management. ### 20. Smartbnb is essential to hosting multiple homes! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2020 **What do you like best about Hospitable.com?** Everything syncs up! When you get a new booking or change your nightly rate etc, SMARTBNB syncs all your platforms. And SMARTBNB automatically sends out messages to your guests if you prefer! **What do you dislike about Hospitable.com?** The app needs more functions. I do most of my work on the go, so this is frustrating but I think they are working on it. **Recommendations to others considering Hospitable.com:** It’s a great product! It takes the stress off and gives you that peace of mind that your guest will always be communicated with and you won’t double book! **What problems is Hospitable.com solving and how is that benefiting you?** There is little to no room for error, so I sleep better at night ;) I’m saving lots of time by allowing SMARTBNB to do most of my communication automatically. ### 21. SmartBnb has made my life 100 times easier **Rating:** 5.0/5.0 stars **Reviewed by:** Kenneth B. | Research Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2020 **What do you like best about Hospitable.com?** The automation of messages sent to guests. **What do you dislike about Hospitable.com?** The metrics for guest tracking aren't too useful. **Recommendations to others considering Hospitable.com:** The metrics are a little vague. They really don't give too many insights into where guests are coming from. I would like to city guests on a city level not a country level. **What problems is Hospitable.com solving and how is that benefiting you?** Smartbnb has solved sending routine checkin/checkout messages to my guests. This has saved me a lot of time. It has eliminated any possibility of me forgetting to send a guest a message. ### 22. Great Product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Investment Management | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2021 **What do you like best about Hospitable.com?** It is a time saver and allows me to perform my business faster. **What do you dislike about Hospitable.com?** Interface is a little complex, and some of the verbiage can be simplified. **What problems is Hospitable.com solving and how is that benefiting you?** Interface is a little complex, and some of the verbiage can be simplified. ### 23. One of the best Airbnb automations on the market **Rating:** 5.0/5.0 stars **Reviewed by:** Reiner T. | REALTOR®, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2020 **What do you like best about Hospitable.com?** Automated messaging saves me time, keeps my response rate at 100%, and simplifies so many elements on the reservation process. I don't have to worry about messaging guests when they book, throughout their stay, and when they are all set to check out. **What do you dislike about Hospitable.com?** There is no direct integration with SmartThings to manage things like access codes. **What problems is Hospitable.com solving and how is that benefiting you?** Smartbnb changes the messages based on which of our three listings a guest is trying to book. This is amazing! ### 24. Seamlessly automating our hosting business! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2020 **What do you like best about Hospitable.com?** Smartbnb is a robust, reliable and effective property management system. It allows us to simply automate guest communications, team tasks and reporting across all of our properties and hosting platforms. I would highly recommend it to any property manager looking to save time and take their hosting business to the next level. **What do you dislike about Hospitable.com?** The reporting dashboard it a little clunky but I know the team are refining some of these areas, so looking forward to seeing this being updated soon. **What problems is Hospitable.com solving and how is that benefiting you?** Smartbnb allows us to manage multiple guest and owner communications reliably. When juggling multiple properties it's easy to miss messages and updates. Smartbnb has helped us get a grip on this and has never failed. ### 25. A must have to bring your STR business to the next level! **Rating:** 5.0/5.0 stars **Reviewed by:** Philippe T. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2020 **What do you like best about Hospitable.com?** The smart language detection tool is really helping as I have travelers from all around the world who speak multiples languages! **What do you dislike about Hospitable.com?** Missing integration of Wheelhouse, NoiseAware, August or Remotelock & Booking.com. This will make Smartbnb a one stop shop for all STR business out there! **What problems is Hospitable.com solving and how is that benefiting you?** It is very user friendly, easy to operate and the automated communication with guest is the most reliable tool I have been using so far. ### 26. Camp Lenox Airbnb Program **Rating:** 5.0/5.0 stars **Reviewed by:** Morgan M. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2020 **What do you like best about Hospitable.com?** Scalable. I can manage a lot of listings at the same time. **What do you dislike about Hospitable.com?** Loading is slow sometimes. When someone messages me sometimes I just go to airbnb to answer because it takes time to update the system. **Recommendations to others considering Hospitable.com:** A good system for scaling your vacation rental operation. It would simply be too much work to manage my listings any other way. Without this product, I probably would not bother. **What problems is Hospitable.com solving and how is that benefiting you?** Managing multiple listings. ### 27. Great service for hosts of any size **Rating:** 5.0/5.0 stars **Reviewed by:** Chad H. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2020 **What do you like best about Hospitable.com?** Simple to use interface, can program answers to common questions so the system can reply on my behalf. **What do you dislike about Hospitable.com?** Not many integrations built out yet, but they are working on it. **Recommendations to others considering Hospitable.com:** Sign up now and don't look back. **What problems is Hospitable.com solving and how is that benefiting you?** With as many listings, it is easy to be buried by inquiries, guest questions, and general contacts. Smartbnb automates many of these messages, allowing me to concentrate on what matters most. ### 28. Hands-off communication **Rating:** 4.0/5.0 stars **Reviewed by:** Margaret B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2020 **What do you like best about Hospitable.com?** The automated messaging that goes out at the time I choose. Help doesn’t take long to respond. Automated reviews of guests. Automated communication with cleaning team. **What do you dislike about Hospitable.com?** It’s so flexible and powerful, it can get complicated setting all the options. **Recommendations to others considering Hospitable.com:** Nothing out there does everything Smartbnb does **What problems is Hospitable.com solving and how is that benefiting you?** It gives me his back that I would otherwise spend messaging and saves me from missed timing. ### 29. Smartbnb has helped immensely **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2021 **What do you like best about Hospitable.com?** Automated contact with all my guests. It is a great tool **What do you dislike about Hospitable.com?** The interface has taken a bit of time to get where it is reliable **What problems is Hospitable.com solving and how is that benefiting you?** Some interaction with airbnb ### 30. Amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2021 **What do you like best about Hospitable.com?** Auto messaging, calendar sync, customer service **What do you dislike about Hospitable.com?** Inability to text message guests from the platform **What problems is Hospitable.com solving and how is that benefiting you?** Auto messaging for my ten properties saves hours of my time ### 31. A Great Time Saver **Rating:** 5.0/5.0 stars **Reviewed by:** Dan M. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2020 **What do you like best about Hospitable.com?** Smartbnb keeps the time spent on guest communication down to a minimum. We are always getting great feedback about our guests communication and 90% of the time it was done by the auto set rules of Smartbnb. **What do you dislike about Hospitable.com?** The guest review module should be more like Airbnb’s to add a personal note. **What problems is Hospitable.com solving and how is that benefiting you?** Guest communication ### 32. they make it easy and provide Great Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2021 **What do you like best about Hospitable.com?** the ease of the software and the great service **What do you dislike about Hospitable.com?** I wish they had a mobile application we could use **What problems is Hospitable.com solving and how is that benefiting you?** Automating our short term rentals ### 33. Love this tool for our short-term rentals! **Rating:** 5.0/5.0 stars **Reviewed by:** Ed S. | Investor, Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2020 **What do you like best about Hospitable.com?** Automates over 90% of our guest communication. **What do you dislike about Hospitable.com?** Have yet to find anything we dislike.... **Recommendations to others considering Hospitable.com:** Highly recommend if looking to scale your business and save a ton of time. **What problems is Hospitable.com solving and how is that benefiting you?** Save us a ton of time and worry with guest check-in, stay, checkout, post checkout, and helps achieve 5 star reviews. ### 34. Great automation tool for airbnb/vrbo. **Rating:** 5.0/5.0 stars **Reviewed by:** Rajesh J. | Construction Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2020 **What do you like best about Hospitable.com?** i like automation for checkin, checkout, booking request, request for reviews. It has taken repeat tasks away from me. **What do you dislike about Hospitable.com?** maybe add more search querry words but overall i am very happy. **Recommendations to others considering Hospitable.com:** try it out and see for yourself. **What problems is Hospitable.com solving and how is that benefiting you?** It has taken repeat tasks away from me. ### 35. Excellent software that has freed up a lot of my time. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2021 **What do you like best about Hospitable.com?** I like the automatic scheduling of my cleaners the most. I also like that they have template that you can use right away. **What do you dislike about Hospitable.com?** It's a little clumsy at first but once you get use to it it's pretty good. The app could be better, **What problems is Hospitable.com solving and how is that benefiting you?** Cleaners are scheduled automatically and common questions are answered constantly. ### 36. Makes Airbnb Hosting So MUCH EASIER!! **Rating:** 5.0/5.0 stars **Reviewed by:** Christina G. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2020 **What do you like best about Hospitable.com?** I love all the automation features. I can send my cleaners info when a booking is made, and my guests messages at all stages. It's wonderful! **What do you dislike about Hospitable.com?** The naming of things a little cryptic, or at least not intuitive. When I need to edit a message that goes to guests, there wasn't a section that said "Automated Guest Messages" or something like that. "Experience" is a bit vague. I just have to remember that what I'm looking for is hidden somewhere. **Recommendations to others considering Hospitable.com:** It takes some setting up, but it's well worth the time put in. **What problems is Hospitable.com solving and how is that benefiting you?** I just wanted to automate the messaging, because I was always having to remember to send guest check in and check out info. That's why I signed up. But then I love the automatic messages to my cleaners, and some of the AI question answering. ### 37. Very good experience with Smartbnb! **Rating:** 5.0/5.0 stars **Reviewed by:** Chad P. | Owner / Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2020 **What do you like best about Hospitable.com?** I live the guest messaging automation and the automatic cleaner messaging when a booking happens. This saves me so much time! This is one of the easiest software interfaces in the Short term rental industry. It also is a channel manager of the 2 main channels it focuses on which. are Airbnb and VRBO. **What do you dislike about Hospitable.com?** If they could add a few more channels like TripAdvisor and Booking.com it would be amazing! **What problems is Hospitable.com solving and how is that benefiting you?** almost all guest communication is automated. ### 38. Must have for large scale airbnb management! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2020 **What do you like best about Hospitable.com?** Makes communication process from vetting to checkout much more streamlined. Product support always improving features. The canned response feature is wonderful and love that they can be specific to the individual properties. **What do you dislike about Hospitable.com?** WIsh the metrics were more robust in terms of the data captured. **What problems is Hospitable.com solving and how is that benefiting you?** Vetting. Makes it easier to decline vs going through Airbnb. This has been very helpful during Covid. We also utilize the canned responses to have property specific responses. ### 39. The service that pays for itself **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2020 **What do you like best about Hospitable.com?** It saves me an enormous amount of time while at the same time increases guest connection and satisfaction. **What do you dislike about Hospitable.com?** The interface could be more clean. I don’t like how when editor of messages it auto saves as I type, not giving me a way to undo my changes. **Recommendations to others considering Hospitable.com:** Put in the work at the beginning, your efforts will payoff. **What problems is Hospitable.com solving and how is that benefiting you?** Smartbnb automates the repetitive tedious portions of running my Airbnb. ### 40. Fantastic **Rating:** 5.0/5.0 stars **Reviewed by:** Peter K. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2020 **What do you like best about Hospitable.com?** It's so great to have just one login to access my properties over different platforms **What do you dislike about Hospitable.com?** It will be even better once Booking.com is linked **Recommendations to others considering Hospitable.com:** Great service **What problems is Hospitable.com solving and how is that benefiting you?** Much faster responding time ### 41. Perfect for all our needs **Rating:** 5.0/5.0 stars **Reviewed by:** Jeffrey F. | Cyber Security Release Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2020 **What do you like best about Hospitable.com?** Smartbnb takes care of automating all our rental needs and they have great financials and metrics **What do you dislike about Hospitable.com?** The navigation is a bit clunky and could be better laid out **Recommendations to others considering Hospitable.com:** Perfect for our needs. I would recommend this to anyone considering a property management software. I think that you you benefit from it **What problems is Hospitable.com solving and how is that benefiting you?** Automated emails to all our clients for our condos. It’s fire and forget once set up ### 42. Smartbnb gave me back a life **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2020 **What do you like best about Hospitable.com?** AI is amazing and so clever. Automation is seamless. **What do you dislike about Hospitable.com?** Wish it could integrate with more channels or my PMS **Recommendations to others considering Hospitable.com:** If you feel overwhelmed with guest services consider Smartbnb. It will reduce your workload. **What problems is Hospitable.com solving and how is that benefiting you?** Guests frequently asked the same questions several times a day . By using the smart codes and messaging I no longer spend hours answering each question, it auto answers. ### 43. Simply Amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2020 **What do you like best about Hospitable.com?** Smartbnb was a game changer for me. It takes some time to get everything up and running, but once you do it’s a real time saver. I have my life back, noe go hey yours back! **What do you dislike about Hospitable.com?** It’s difficult to get up and running. There is a steep learning curve. **What problems is Hospitable.com solving and how is that benefiting you?** There is not much room for human error once you automate your messaging. My level of communication has really improved. Guests give me 5 star every time for communication. They love my personal notes I send them. Except they ate all automated. : ) ### 44. Invaluable! **Rating:** 5.0/5.0 stars **Reviewed by:** Jan S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2020 **What do you like best about Hospitable.com?** I rely on Smartbnb to respond quickly and consistently to inquiries. It also sends automatic updates to my cleaners, which is critical. It interfaces with my main listings and lets me focus on other aspects of my business. **What do you dislike about Hospitable.com?** I haven't had any problems with the system. When I didn't understand how to set up a response, the customer service team helped out immediately. **What problems is Hospitable.com solving and how is that benefiting you?** I have a day job, so Smartbnb responds for me when I am not available. This is critical to my success. And, when I am available to craft a response, the system allows me to intercept the automated response and edit it. The communication with cleaners is another necessary component. ### 45. Fantastic Software for Vacation Rental Business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2020 **What do you like best about Hospitable.com?** The easy and simplicity of calendar and inbox integration across different marketplace platforms and different user accounts makes managing vacation rentals a breeze! **What do you dislike about Hospitable.com?** I do not dislike anything so far about Smartbnb. **Recommendations to others considering Hospitable.com:** If you are looking for a great automation/consolidation software tool to help you optimize and be efficient with your vacation rental business, Smartbnb is the product for you! **What problems is Hospitable.com solving and how is that benefiting you?** I am solving automation issues with Smartbnb. The easy of programming automated response, whether it is for check-ins or check-outs to answering guest's questions. ### 46. Automate your short-term rental guest communications with ease! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2020 **What do you like best about Hospitable.com?** Set it and forget it automated messaging **What do you dislike about Hospitable.com?** hard to navigate and find automated response section **What problems is Hospitable.com solving and how is that benefiting you?** Guest messaging automation for check-in instructions, check-out instructions, automatic replies to certain questions. I no longer have to worry about being penalized for not replying within a certain time frame. ### 47. Smartbnb review from host **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2020 **What do you like best about Hospitable.com?** great value for the monthly subscription. Automated messaging is the best feature which allows me to create a defined process for hosting on Airbnb. **What do you dislike about Hospitable.com?** Calendar sync sometimes is buggy when you host on multiple sites. **What problems is Hospitable.com solving and how is that benefiting you?** automating messaging to guests ### 48. Absolutely indispensable tool for running your vacation rental business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2020 **What do you like best about Hospitable.com?** There's so much to like about Smartbnb. It's simple to use, yet powerful. It's intuitive and flexible. It get the job done. Plus the Smartbnb support team is second to none. They are responsive and receptive to feedback. So many great things about this company. **What do you dislike about Hospitable.com?** There's little to dislike about Smartbnb. **Recommendations to others considering Hospitable.com:** Try it out. What've you got to lose? **What problems is Hospitable.com solving and how is that benefiting you?** Streamlining communication with guests. It has simplified our approach to communicating timely information to guests. ### 49. Great for managing multiple properties over several listing sites **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2020 **What do you like best about Hospitable.com?** The customer support is really excellent. **What do you dislike about Hospitable.com?** Improvements could be made to show the correct customer name in the calendar view. **Recommendations to others considering Hospitable.com:** Check the compatibility of the holiday listings sites you appear on first. **What problems is Hospitable.com solving and how is that benefiting you?** Smartbnb eliminates double bookings. ### 50. Improves customer experience, saves time & become SUPER responsive! **Rating:** 5.0/5.0 stars **Reviewed by:** Gil S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2020 **What do you like best about Hospitable.com?** Love the automation of routine communication. Automates booking confirmation, allows you to schedule automated messages of all sorts, even has AI you train to answere common inquiries, like "nearby coffee shops" etc. **What do you dislike about Hospitable.com?** Honestly no cons for our team. very smooth and the price is a great value for our small operation **Recommendations to others considering Hospitable.com:** Use the saved messages you've amassed in Airbnb and move to SmartBnB to automate delivery **What problems is Hospitable.com solving and how is that benefiting you?** WIth SmartBnB message automation, we are super responsive our clients and they are always impressed with the info we stream their way to make their visit a 5 star experience. We also find the dash board very helpful to quickly see at a glance what events (check 0in's , check-outs, etc) are on the horizon. ## Hospitable.com Discussions - [Is there a way to add pictures to the messages sent?](https://www.g2.com/discussions/34273-is-there-a-way-to-add-pictures-to-the-messages-sent) - 4 comments, 2 upvotes - [What is Hospitable.com used for?](https://www.g2.com/discussions/what-is-hospitable-com-used-for) - 1 comment - [View Hospitable.com pricing details and edition comparison](https://www.g2.com/products/hospitable-com/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-07-17+03%3A35%3A52+-0500&secure%5Bsession_id%5D=1c68196e-5216-4ded-8e49-06aa889f970a&secure%5Btoken%5D=1e6313dfc16b0bcba3558258e1419c8da003b1499c3b2e658cec0270e39f168b&format=llm_user) ## Hospitable.com Integrations - [Airbnb](https://www.g2.com/products/airbnb/reviews) - [Beyond](https://www.g2.com/products/beyond-beyond/reviews) - [Breezeway](https://www.g2.com/products/breezeway/reviews) - [ecobee SmartBuildings](https://www.g2.com/products/ecobee-smartbuildings/reviews) - [Extenteam](https://www.g2.com/products/extenteam/reviews) - [Minut](https://www.g2.com/products/minut/reviews) - [PriceLabs](https://www.g2.com/products/pricelabs/reviews) - [StayFi](https://www.g2.com/products/stayfi/reviews) - [TurnoverBnB](https://www.g2.com/products/turnoverbnb/reviews) - [Wheelhouse](https://www.g2.com/products/wheelhouse/reviews) ## Hospitable.com Features **Agentic AI - Vacation Rental** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Hospitable.com Alternatives - [Hostaway](https://www.g2.com/products/hostaway/reviews) - 4.8/5.0 (411 reviews) - [Beyond](https://www.g2.com/products/beyond-beyond/reviews) - 4.7/5.0 (150 reviews) - [Guesty](https://www.g2.com/products/guesty/reviews) - 4.6/5.0 (107 reviews)