Hospitable.com Reviews & Product Details

As a software developer for an automation team, I am super focused on creating systems that allow the computers to do what they are good at, and the humans to do what they are good at. Hospitable excels in this area!

I can tell that the developers at Hospitable have put a lot of thought into their implementation of automation rules. As an example, nested "Custom Codes" are supported. What this means is that I can build rules for things like check in / check out messaging that react to a large set of variables. How long is the guest staying? How long before check-in did they book? How many people are in the party? Is the property booked the night before or after a new reservation? I can customize my messages based on all these criteria while also not having to duplicate my human effort. Using the support for nested "Custom codes" means that when I update my messaging, I don't have to update it in several places. I can have a single source of truth for the main body of my messages and then create custom additions to the start or end of the message based on the variables I am evaluating.

Getting to the "focus on the human" part, Hospitable has many useful suggestions for improving the guest experience and profitability. For example, they have a suggested workflow for notifying guests that the nights after their check-out are available and how to offer that they extend their stay for an additional fee. I had not thought about that option, and I've been experimenting with implementing it.

Another thing I like is their development transparency and the responsiveness of their customer support. When I discover an area that I think could use improvement, they either show me that they already have it on the feature request list and let me "watch" the progress, or they add it to a feature request list that is viewable by the platform user. Very cool. The customer support team is also very knowledgeable and has the ability to view screenshots and videos that I upload - to help demonstrate an issue or request.

Lastly, I like the UI. It's clean, clear, intuitive, and easy to use on Desktop and Mobile. Review collected by and hosted on G2.com.

The auto-save feature is both convenient and frustrating. Sometimes, I am just experimenting with changing my messaging, and I am not ready for it to save. The auto-save feature will save my updates as I am experimenting with them. I want the ability to toggle this feature off. I made this suggestion, and the support team added it to the "Feature Request" catalog!

There are also some inconsistencies in their automation rules when it comes to "less than X days" or "more than X days". Some rules are inclusive of the day, and some are not. A "less than or equal to" condition might solve this issue. Again, support was very comprehensive when investigating this and provided workarounds that are not elegant but do solve the problem. I'd like to see this area improved. Review collected by and hosted on G2.com.

I've been using the automations I set up for a couple of years. I just started using AI, now saving even more time! Review collected by and hosted on G2.com.

Sometimes, the automated messages bury questions that guests have asked me, and I miss them. I'd love a feature that reminds me of a message I missed or have not yet replied to from a guest! Review collected by and hosted on G2.com.

It's easy to use. Reliable customer support. Variety of features. Review collected by and hosted on G2.com.

Report takes a little bit of time to extract. Review collected by and hosted on G2.com.

Setup is far easier than expected, and will save you time starting on day 1. I also love the fact that it always runs smoothly. I've been using Hospitable for my 1 rental property for about 16 months, and have had no outages or issues. Connections to booking platforms were easy to establish and work well. Outside of a few times needing to reconnect accounts (which probably had more to do with Airbnb and VRBO than anything) it has worked perfectly. Hospital also integrates easily with my smart walk and makes managing passcodes easy. I haven't needed customer support much, but when I have contacted them, they have been very helpful and very quick to respond. Review collected by and hosted on G2.com.

The included direct booking website could be more customizable. I would like the ability to add custom pages and or information to the direct booking website. With only one rental property in my portfolio, I am limited on what third-party applications I can use for a direct booking website, and though this one is limited it is still the best option if you only have 1 rental property. Review collected by and hosted on G2.com.

Automatic messaging and synchronization of my calendars amongst the booking platforms. Review collected by and hosted on G2.com.

Chronic disconnections with VRBO and the Direct Site has not generated any bookings on Google Vacations. Review collected by and hosted on G2.com.

Hospitable's support staff is amazing, responsive and always finds a way to solve any issues I have. The platform itself is very easy to get around once you've done it a couple times. It was also very easy to integrate all the different OTA's and my own direct website. Hospitable is also constantly adding new features that are relevant to how I run my business. Review collected by and hosted on G2.com.

There are always new features coming out and it is a bit hard to keep up. The weekly townhalls definitely help! Review collected by and hosted on G2.com.

Support representatives are extremely helpful and friendly. I ran into several difficult to overcome issues, and they were very responsive Review collected by and hosted on G2.com.

Not enough integrations with other platforms. Basically, they can connect only Airbnb/Booking/Vrbo Review collected by and hosted on G2.com.

If you're in the business of short-term rentals, you know how important it is to keep track of bookings, payments, and guest communications. That's where short-term rental property management software comes in, and let me tell you, Hospitable is a game-changer!

With this software, managing your properties has never been easier. You can keep track of multiple properties all in one place, see at a glance which ones are booked and which ones are available, and even automate tasks like sending guest communications and scheduling cleaners.

One of the best things about this software is how user-friendly it is. Even if you're not tech-savvy, you'll be able to figure it out in no time. And if you do run into any issues, customer support is always available to help you out.

Overall, I highly recommend Hospitable to anyone in the vacation rental business. It will save you time, streamline your operations, and help you provide a better experience for your guests. Review collected by and hosted on G2.com.

The changes in the direct booking is very confusing and I am using another option outside of Hospitable. Also, the integration with VRBO and constant disconnected accounts, but I am not sure if that is because VRBO interfacing is horrible or if it is on the hospitable side. Review collected by and hosted on G2.com.

Hospitable is a very affordable short term rental management platform. It's all in one simple package is a must have if you are a property manager. Review collected by and hosted on G2.com.

Not much to dislike, very easy and user friendly. Review collected by and hosted on G2.com.

I love the automated messaging! It has given me SO much time back in my day! Review collected by and hosted on G2.com.

I only wish that when the messages in my inboxes are seen/handled through the OTAs that they would show up as "resolved" on the Hospitable site/app. Review collected by and hosted on G2.com.