Hiplink Reviews & Product Details

Customer service and technical support at Hiplink is top notch. I work with a lot of vendors on various technical projects and the Hiplink team is above and beyond helpful. We are an office of about 200 employees that communicate with about another 1,000 affiliates of our organization. We were using Pagegate and it was not near the quality of Hiplink. We use this everyday for emergency responders and it just works. Review collected by and hosted on G2.com.

It did take several weeks of back and forth emails for me to fully understand how I wanted to customize and set up hiplink for our organization. Hiplink was helpful every step of the way, it just took some time for me to figure it out and work with our IT staff to implement it. Once it was set up it was very easy to use. Review collected by and hosted on G2.com.

We use HipLink along with their CAD integration for automated notifications to all our first responders and affiliated agencies such as schools and MCOT. Since we began using it several years ago, we realized the value of it. It is a product we could not do without, and we are continually finding new ways to further use this robust system. Review collected by and hosted on G2.com.

There isn't a downside to using the system. You can purchase one module to begin and allow it to grow as your needs are identified. I caution anyone who asks me "build it and they will come" Review collected by and hosted on G2.com.

We find the interoperability with our CAD system to be the best part of Hiplink. Auto pages are setup to alert groups that need to be alerted when incidents happen. Being able to manually page is also great. Using SNPP from our various Cell providers gives us peace-of-mind that those pages are going out and being received by the end-user. Review collected by and hosted on G2.com.

Not a whole lot we do not like about HipLink. Review collected by and hosted on G2.com.

Easy to get started. Any questions I had with setup, were answered with a phone call from support within 1 hour of submitting the request via email. We use this system daily for ease of notifications sent through our CAD system, typically over 300 per day. Review collected by and hosted on G2.com.

I really cant think of anything I dislike about this system Review collected by and hosted on G2.com.

The Hiplink notification system is invaluable to our agency and we could not be as successful without it. Review collected by and hosted on G2.com.

Nothing, it has all the features sets we require. Review collected by and hosted on G2.com.

API connectivity, scalability, ease of support. Review collected by and hosted on G2.com.

can not think of any downsides of using hiplink. Review collected by and hosted on G2.com.

Hiplink offers a modular solution, that is to say it offers to acquire licenses according to needs (you pay for only what you need). Its team is also committed to customer service and responds efficiently to the specific requests of our company. Hiplink also offers an on-premises solution, which means that updates are controlled by our IT team, which we appreciate to ensure that our environment remains functional (no unpleasant surprises!). Review collected by and hosted on G2.com.

A module considered by our company (Email Gateway) suggested the use of POP3, an aging protocol which is no longer recommended by Microsoft (default value for server management). The technical team at HipLink, however, offered to adapt its solution to integrate the SMTP protocol, but this would have taken a few weeks of development, which did not correspond to our deadlines. Review collected by and hosted on G2.com.

hiplink always works, and its hybrid infrasture and multi cloud backend infra, working seemlessly with multi vendor (sprint/verizon/att), it has a hiplink mobile piece where you can have a india/japan/singapore/malaysia team got paged with just internet. The best is the hiplink is able to resolve the perception of paging. AKA, a paging have worked and he/she is going to call me back.. it actually see a person read the message and decide not to respond. the actual deliveray of the message and actions are the eky.. perception of pages/sms has gone out is the only 1st step. You can always work with hiplink to purchase paging credits if needed and there is a larger pool of paging credits and hence drive down the cost.. Review collected by and hosted on G2.com.

if possible, we would like to to integrate with workday and hence take all the mobile number from workday and instead we have to reinser them again in hiplink, also, we dont have to keep up removing people and add people. Review collected by and hosted on G2.com.

Hiplink just works, it is extreamly stable, and the few minor issues we have had over the years get immediate customer support that goes well above the industry standard. Hiplink and the upgrades we have gotten over the years have been increadably easy to implment. We send thousands of crittical notifcations a week with Hiplink, and it intergrates into our systems seamlessly while also having a very robust and diverse feature set. Review collected by and hosted on G2.com.

The only current downside we have is that due to our purchasesing policies we currently have to purchases though another vendor and not directly from Hiplink. Review collected by and hosted on G2.com.

HipLink is user friendly, customer support has been amazing, implementation and integration were easy. We use hiplink multiple times a day stand-alone and the integration with our CAD system. There are so many features with this product that I am sure you will find a way for it to benefit your orginazation. Review collected by and hosted on G2.com.

I have not found anything that I dislike about this product. Review collected by and hosted on G2.com.