# Hiplink Reviews **Vendor:** HipLink Software **Category:** [Emergency Notification Software](https://www.g2.com/categories/emergency-notification) **Average Rating:** 4.8/5.0 **Total Reviews:** 16 ## About Hiplink HipLink is a web-based notification software platform for both emergency and operational alerting. It can work as a stand-alone system or integrate with virtually any software as an automated alert notification component. The system gives organizations the ability to send 2-way messages to any device extremely reliably with real-time reports for full tracking. Our delivery methods include reliable, 2-way SMS text and voice alerts, pagers, desktops and includes support for carrier enterprise-grade products and more. HipLink Mobile is an app that provides encrypted real-time communication that is HIPAA and CJIS Compliant and FirstNet Certified™. Advanced features are supported such as a dedicated Inbox, override silent and DnD settings, persistent messaging, and features for 3rd party system access. For integration, HipLink has the broadest array of APIs and gateways that give the ability to integrate for automatic alerts from any backend system, either hardware or software. There are powerful group features for messaging for full broadcast or other groups based on schedule, priority, or rotation. Other strengths include HipLink’s full two-way support with responses from the phones shown in the reports, a granular permissioning structure for system access, and special features for securing the application. Headquartered in the heart of Silicon Valley CA, HipLink has provided services for over 25 years and its customers include organizations in public safety, healthcare, utilities, transportation, financial, corporate enterprise, education, and others. The company is dedicated to providing superior solutions with unparalleled technology always putting the customer service first and foremost. Founded by Pamela LaPine, HipLink is an WBENC certified WOB. ## Hiplink Pros & Cons **What users like:** - Users commend Hiplink for its **exceptional customer support** , providing quick and helpful responses for setup and inquiries. (4 reviews) - Users value the **automated notifications** from HipLink, enhancing communication efficiency for first responders and agencies. (3 reviews) - Users value the **scalability** of Hiplink, accommodating a growing network of responders and affiliates seamlessly. (3 reviews) - Users value the **reliable alerting system** of HipLink for effective notifications to first responders and agencies. (2 reviews) - Users value the **effective communication** provided by HipLink, enhancing notifications for first responders and agencies. (2 reviews) - Communication Efficiency (2 reviews) - Users appreciate the **ease of use** of Hiplink, finding it user-friendly and effective across multiple fire departments. (2 reviews) - Users value the **easy integrations** of Hiplink, enjoying seamless connectivity and support for critical notifications. (2 reviews) - Easy Setup (2 reviews) - Alerts Management (1 reviews) **What users dislike:** - Users find **customization challenging** , requiring extensive communication with support and IT for effective setup. (1 reviews) - Users find the **difficult navigation** of Hiplink challenging initially, requiring time to customize and implement smoothly. (1 reviews) - Users find the **difficult setup** of Hiplink time-consuming, requiring extensive communication for proper customization. (1 reviews) ## Hiplink Reviews ### 1. Hiplink is awesome! **Rating:** 5.0/5.0 stars **Reviewed by:** Shawn I. | Communications Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** January 03, 2025 **What do you like best about Hiplink?** Customer service and technical support at Hiplink is top notch. I work with a lot of vendors on various technical projects and the Hiplink team is above and beyond helpful. We are an office of about 200 employees that communicate with about another 1,000 affiliates of our organization. We were using Pagegate and it was not near the quality of Hiplink. We use this everyday for emergency responders and it just works. **What do you dislike about Hiplink?** It did take several weeks of back and forth emails for me to fully understand how I wanted to customize and set up hiplink for our organization. Hiplink was helpful every step of the way, it just took some time for me to figure it out and work with our IT staff to implement it. Once it was set up it was very easy to use. **What problems is Hiplink solving and how is that benefiting you?** We were using Pagegate and it is difficult to set up and use. We use Hiplink for paging Fire and EMS through our radio operated paging system as well as sending notifications to applications, text messages and emails for a variety of emergency services. ### 2. HipLink is for every situation **Rating:** 5.0/5.0 stars **Reviewed by:** Regina C. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2025 **What do you like best about Hiplink?** We use HipLink along with their CAD integration for automated notifications to all our first responders and affiliated agencies such as schools and MCOT. Since we began using it several years ago, we realized the value of it. It is a product we could not do without, and we are continually finding new ways to further use this robust system. **What do you dislike about Hiplink?** There isn't a downside to using the system. You can purchase one module to begin and allow it to grow as your needs are identified. I caution anyone who asks me "build it and they will come" **What problems is Hiplink solving and how is that benefiting you?** Automatic notification, so the dispatchers can stay on emergency phone calls and not have to put their callers on hold to make notifications. ### 3. Hiplink mass notification woks great. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Law Enforcement | Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2025 **What do you like best about Hiplink?** We find the interoperability with our CAD system to be the best part of Hiplink. Auto pages are setup to alert groups that need to be alerted when incidents happen. Being able to manually page is also great. Using SNPP from our various Cell providers gives us peace-of-mind that those pages are going out and being received by the end-user. **What do you dislike about Hiplink?** Not a whole lot we do not like about HipLink. **What problems is Hiplink solving and how is that benefiting you?** We need to be able to use HipLink to contact our Fire, Police, and EMS about important events happeing in the Counties we service. ### 4. Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Ron K. | IT Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2025 **What do you like best about Hiplink?** Easy to get started. Any questions I had with setup, were answered with a phone call from support within 1 hour of submitting the request via email. We use this system daily for ease of notifications sent through our CAD system, typically over 300 per day. **What do you dislike about Hiplink?** I really cant think of anything I dislike about this system **What problems is Hiplink solving and how is that benefiting you?** Automated notification of responders and administration on critical incidents ### 5. Very Useful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Public Safety | Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2025 **What do you like best about Hiplink?** The Hiplink notification system is invaluable to our agency and we could not be as successful without it. **What do you dislike about Hiplink?** Nothing, it has all the features sets we require. **What problems is Hiplink solving and how is that benefiting you?** It solves the problem of alerting our EMS staff at all times if the day. ### 6. robust platform for mass notifications **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Public Safety | Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2025 **What do you like best about Hiplink?** API connectivity, scalability, ease of support. **What do you dislike about Hiplink?** can not think of any downsides of using hiplink. **What problems is Hiplink solving and how is that benefiting you?** mass notifications of emergencies, notifications for shift openings, IT alerting, automated 911 alerting. ### 7. Great modular solution and committed team **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** February 29, 2024 **What do you like best about Hiplink?** Hiplink offers a modular solution, that is to say it offers to acquire licenses according to needs (you pay for only what you need). Its team is also committed to customer service and responds efficiently to the specific requests of our company. Hiplink also offers an on-premises solution, which means that updates are controlled by our IT team, which we appreciate to ensure that our environment remains functional (no unpleasant surprises!). **What do you dislike about Hiplink?** A module considered by our company (Email Gateway) suggested the use of POP3, an aging protocol which is no longer recommended by Microsoft (default value for server management). The technical team at HipLink, however, offered to adapt its solution to integrate the SMTP protocol, but this would have taken a few weeks of development, which did not correspond to our deadlines. **What problems is Hiplink solving and how is that benefiting you?** HipLink offers a communication solution with a pager system as well as SMS that suits us. The system is reliable, which is important to us. ### 8. always works and never goes down, the perception of paging is key **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** February 28, 2024 **What do you like best about Hiplink?** hiplink always works, and its hybrid infrasture and multi cloud backend infra, working seemlessly with multi vendor (sprint/verizon/att), it has a hiplink mobile piece where you can have a india/japan/singapore/malaysia team got paged with just internet. The best is the hiplink is able to resolve the perception of paging. AKA, a paging have worked and he/she is going to call me back.. it actually see a person read the message and decide not to respond. the actual deliveray of the message and actions are the eky.. perception of pages/sms has gone out is the only 1st step. You can always work with hiplink to purchase paging credits if needed and there is a larger pool of paging credits and hence drive down the cost.. **What do you dislike about Hiplink?** if possible, we would like to to integrate with workday and hence take all the mobile number from workday and instead we have to reinser them again in hiplink, also, we dont have to keep up removing people and add people. **What problems is Hiplink solving and how is that benefiting you?** solve the problem that we actually paged people and they are reeiving the message and we can see if they are willing to call back..it helps us to resolve downtime. ### 9. Best possible paging and notification system out there. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Public Safety | Enterprise (> 1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Hiplink?** Hiplink just works, it is extreamly stable, and the few minor issues we have had over the years get immediate customer support that goes well above the industry standard. Hiplink and the upgrades we have gotten over the years have been increadably easy to implment. We send thousands of crittical notifcations a week with Hiplink, and it intergrates into our systems seamlessly while also having a very robust and diverse feature set. **What do you dislike about Hiplink?** The only current downside we have is that due to our purchasesing policies we currently have to purchases though another vendor and not directly from Hiplink. **What problems is Hiplink solving and how is that benefiting you?** - Critical notifications to first responders. - On call and task force page outs. - Building and general notifications. - Early warning notifications for IT system issues. ### 10. Ease of Use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Public Safety | Mid-Market (51-1000 emp.) **Reviewed Date:** February 29, 2024 **What do you like best about Hiplink?** HipLink is user friendly, customer support has been amazing, implementation and integration were easy. We use hiplink multiple times a day stand-alone and the integration with our CAD system. There are so many features with this product that I am sure you will find a way for it to benefit your orginazation. **What do you dislike about Hiplink?** I have not found anything that I dislike about this product. **What problems is Hiplink solving and how is that benefiting you?** When we have major incident that involves sending out text messages our CAD system does it for us. ### 11. Great experience, very reliable **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Public Safety | Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2024 **What do you like best about Hiplink?** The reliability. I have never had a Hiplink outage. **What do you dislike about Hiplink?** Can be difficult to set up. There are multiple places to add information to make the system work. But I also expect that with a robust system like this. **What problems is Hiplink solving and how is that benefiting you?** Hiplink allows us to send messages immediately when our dispatch system sends an emergency call an agency. ### 12. We have used Hiplink for over 10 years to handle our paging needs. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Public Safety | Small-Business (50 or fewer emp.) **Reviewed Date:** February 29, 2024 **What do you like best about Hiplink?** Ease of use, Support, Reliability. Training. **What do you dislike about Hiplink?** I can think of no dislikes. Always had great results using it. **What problems is Hiplink solving and how is that benefiting you?** We use it as bridge to our alpha numeric paging system from our CAD. ### 13. Effective for the safety our schools **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Hiplink?** Hiplink works well with all phone carriers unlike previous applications we have used prior **What do you dislike about Hiplink?** There are several phone numbers associated with Hiplink so adding them to your cell phone address book takes a few minutes **What problems is Hiplink solving and how is that benefiting you?** Specifically for our COE we have a lot of employees that are at various schools so keeping everyone informed of a potential dangerous situation is key in keeping our employees safe ### 14. HipLink Is Helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Enforcement | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Hiplink?** I like that it is useful for all of our six fire departments. It is also user friendly. **What do you dislike about Hiplink?** I can't really think of anything actually. **What problems is Hiplink solving and how is that benefiting you?** It helps the firefighters get the information they need for calls in a timely manner ### 15. HipLink Wireless Communications & Messaging **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2019 **What do you like best about Hiplink?** HipLink is a good communicate system, which has a good ecrypted essaging platform, and has many solutions , and very useful, it has capabilities let us track every message sent **What do you dislike about Hiplink?** I use so many work-arounds, it's crazy. Work load is not for the weak of heart, requires commitment **Recommendations to others considering Hiplink:** Nothing for now **What problems is Hiplink solving and how is that benefiting you?** Competitive Compensation Package computer repair services ### 16. good **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2019 **What do you like best about Hiplink?** all thing in HipLink is good all most i liked **What do you dislike about Hiplink?** like Mass Notification and Desktop Paging **What problems is Hiplink solving and how is that benefiting you?** is not have anther language ## Hiplink Discussions - [What is HipLink used for?](https://www.g2.com/discussions/what-is-hiplink-used-for) - [View Hiplink pricing details and edition comparison](https://www.g2.com/products/hiplink/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+17%3A15%3A38+-0500&secure%5Bsession_id%5D=e12a02cd-ab23-4a79-a8a8-451787e2d439&secure%5Btoken%5D=2729efd302704edcda718986b399d526e8cc5deca3bda395f2f08d6f98799793&format=llm_user) ## Hiplink Features **Messaging Channels** - SMS Messaging - Email - Voice Messaging - Two way messaging **Generative AI** - AI Text Generation **Administration** - Scheduling - Triggered Notifications - Segmentation - Integrations **Agentic AI - IT Alerting** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Hiplink Alternatives - [DialMyCalls](https://www.g2.com/products/dialmycalls/reviews) - 4.7/5.0 (960 reviews) - [Text-Em-All](https://www.g2.com/products/text-em-all/reviews) - 4.8/5.0 (815 reviews) - [AlertMedia](https://www.g2.com/products/alertmedia/reviews) - 4.7/5.0 (524 reviews)