--- title: Hiplink Reviews meta\_title: 'Hiplink Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 16 reviews by the users' company size, role or industry to find out how Hiplink works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 16 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Office Management Software url: https://www.g2.com/categories/office-management-software --- ### Hiplink Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **rapid and effective customer support** from Hiplink, enhancing their overall experience and efficiency. [(4 mentions)](https://www.g2.com/products/hiplink/reviews?filters%5Bsentiment_snippet%5D=1439955&qs=pros-and-cons#reviews) Users value the **automated notifications** offered by HipLink, enhancing efficiency for first responders and agencies. [(3 mentions)](https://www.g2.com/products/hiplink/reviews?filters%5Bsentiment_snippet%5D=1439983&qs=pros-and-cons#reviews) Users value the **scalability** of Hiplink, seamlessly connecting with numerous affiliates and enhancing communication efficiency. [(3 mentions)](https://www.g2.com/products/hiplink/reviews?filters%5Bsentiment_snippet%5D=1999267&qs=pros-and-cons#reviews) Users find Hiplink's **reliable alerting system** essential for timely notifications, enhancing coordination among first responders and agencies. [(2 mentions)](https://www.g2.com/products/hiplink/reviews?filters%5Bsentiment_snippet%5D=1999298&qs=pros-and-cons#reviews) Users value the **effective communication** capabilities of Hiplink, enhancing notifications for first responders and agencies. [(2 mentions)](https://www.g2.com/products/hiplink/reviews?filters%5Bsentiment_snippet%5D=1999288&qs=pros-and-cons#reviews) Users find the **customization process challenging** , requiring significant time and collaboration to fully implement Hiplink effectively. [(1 mentions)](https://www.g2.com/products/hiplink/reviews?filters%5Bsentiment_snippet%5D=1999281&qs=pros-and-cons#reviews) Users find the **difficult navigation** of Hiplink requires extensive setup and collaboration before achieving ease of use. [(1 mentions)](https://www.g2.com/products/hiplink/reviews?filters%5Bsentiment_snippet%5D=1999286&qs=pros-and-cons#reviews) Users find the **difficult setup** of Hiplink requires extensive communication and time before successful implementation. [(1 mentions)](https://www.g2.com/products/hiplink/reviews?filters%5Bsentiment_snippet%5D=1439084&qs=pros-and-cons#reviews) ### Top Pros or Advantages of Hiplink ##### 1. Customer Support Users value the **rapid and effective customer support** from Hiplink, enhancing their overall experience and efficiency. [ See 4 mentions ](https://www.g2.com/products/hiplink/reviews?filters%5Bsentiment_snippet%5D=1439955&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Hiplink mass notification woks great." What do you like about Hiplink? We find the interoperability with our CAD system to be the best part of Hiplink. Auto pages are setup to alert groups that need to be alerted when inc ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Very Useful" What do you like about Hiplink? The Hiplink notification system is invaluable to our agency and we could not be as successful without it. ##### 2. Notifications Users value the **automated notifications** offered by HipLink, enhancing efficiency for first responders and agencies. [ See 3 mentions ](https://www.g2.com/products/hiplink/reviews?filters%5Bsentiment_snippet%5D=1439983&qs=pros-and-cons#reviews) See Related User Reviews ![Regina C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Regina C.") RC Regina C. Small-Business (50 or fewer emp.) 5.0/5 "HipLink is for every situation" What do you like about Hiplink? We use HipLink along with their CAD integration for automated notifications to all our first responders and affiliated agencies such as schools and MC ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Very Useful" What do you like about Hiplink? The Hiplink notification system is invaluable to our agency and we could not be as successful without it. ##### 3. Scalability Users value the **scalability** of Hiplink, seamlessly connecting with numerous affiliates and enhancing communication efficiency. [ See 3 mentions ](https://www.g2.com/products/hiplink/reviews?filters%5Bsentiment_snippet%5D=1999267&qs=pros-and-cons#reviews) See Related User Reviews ![Regina C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Regina C.") RC Regina C. Small-Business (50 or fewer emp.) 5.0/5 "HipLink is for every situation" What do you like about Hiplink? We use HipLink along with their CAD integration for automated notifications to all our first responders and affiliated agencies such as schools and MC ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "robust platform for mass notifications" What do you like about Hiplink? API connectivity, scalability, ease of support. ##### 4. Alerting System Users find Hiplink's **reliable alerting system** essential for timely notifications, enhancing coordination among first responders and agencies. [ See 2 mentions ](https://www.g2.com/products/hiplink/reviews?filters%5Bsentiment_snippet%5D=1999298&qs=pros-and-cons#reviews) See Related User Reviews ![Regina C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Regina C.") RC Regina C. Small-Business (50 or fewer emp.) 5.0/5 "HipLink is for every situation" What do you like about Hiplink? We use HipLink along with their CAD integration for automated notifications to all our first responders and affiliated agencies such as schools and MC ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Hiplink mass notification woks great." What do you like about Hiplink? We find the interoperability with our CAD system to be the best part of Hiplink. Auto pages are setup to alert groups that need to be alerted when inc ##### 5. Communication Users value the **effective communication** capabilities of Hiplink, enhancing notifications for first responders and agencies. [ See 2 mentions ](https://www.g2.com/products/hiplink/reviews?filters%5Bsentiment_snippet%5D=1999288&qs=pros-and-cons#reviews) See Related User Reviews ![Regina C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Regina C.") RC Regina C. Small-Business (50 or fewer emp.) 5.0/5 "HipLink is for every situation" What do you like about Hiplink? We use HipLink along with their CAD integration for automated notifications to all our first responders and affiliated agencies such as schools and MC ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Very Useful" What do you like about Hiplink? The Hiplink notification system is invaluable to our agency and we could not be as successful without it. ### Top Cons or Disadvantages of Hiplink ##### 1. Customization Difficulty Users find the **customization process challenging** , requiring significant time and collaboration to fully implement Hiplink effectively. [ See 1 mentions ](https://www.g2.com/products/hiplink/reviews?filters%5Bsentiment_snippet%5D=1999281&qs=pros-and-cons#reviews) See Related User Reviews ![Shawn I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shawn I.") SI Shawn I. Mid-Market (51-1000 emp.) 5.0/5 "Hiplink is awesome!" What do you dislike about Hiplink? It did take several weeks of back and forth emails for me to fully understand how I wanted to customize and set up hiplink for our organization. Hipli ##### 2. Difficult Navigation Users find the **difficult navigation** of Hiplink requires extensive setup and collaboration before achieving ease of use. [ See 1 mentions ](https://www.g2.com/products/hiplink/reviews?filters%5Bsentiment_snippet%5D=1999286&qs=pros-and-cons#reviews) See Related User Reviews ![Shawn I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shawn I.") SI Shawn I. Mid-Market (51-1000 emp.) 5.0/5 "Hiplink is awesome!" What do you dislike about Hiplink? It did take several weeks of back and forth emails for me to fully understand how I wanted to customize and set up hiplink for our organization. Hipli ##### 3. Difficult Setup Users find the **difficult setup** of Hiplink requires extensive communication and time before successful implementation. [ See 1 mentions ](https://www.g2.com/products/hiplink/reviews?filters%5Bsentiment_snippet%5D=1439084&qs=pros-and-cons#reviews) See Related User Reviews ![Shawn I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shawn I.") SI Shawn I. Mid-Market (51-1000 emp.) 5.0/5 "Hiplink is awesome!" What do you dislike about Hiplink? It did take several weeks of back and forth emails for me to fully understand how I wanted to customize and set up hiplink for our organization. Hipli ## Top-Rated Alternatives [ ![DialMyCalls](https://images.g2crowd.com/uploads/product/hd_favicon/089b6e85a66345b5ed2851157d0d5dc5/dialmycalls.svg "DialMyCalls") DialMyCalls 4.7/5(999) ](https://www.g2.com/products/dialmycalls/reviews) [ ![Text-Em-All](https://images.g2crowd.com/uploads/product/hd_favicon/aa2f7e22d852c96e56edb3ed0fd8e97f/text-em-all.svg "Text-Em-All") Text-Em-All 4.8/5(823) ](https://www.g2.com/products/text-em-all/reviews) [ ![AlertMedia](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d62c7ba9076922741c0a064127fa76eb/alertmedia.jpg "AlertMedia") AlertMedia 4.7/5(569) ](https://www.g2.com/products/alertmedia/reviews) [ View All Alternatives ](https://www.g2.com/products/hiplink/competitors/alternatives) ![Shawn I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shawn I.") SI Shawn I. Communications Supervisor Mid-Market (51-1000 emp.) 1/3/2025 "Hiplink is awesome!" 5/5 What do you like best about Hiplink? Customer service and technical support at Hiplink is top notch. I work with a lot of vendors on various technical projects and the Hiplink team is above and beyond helpful. We are an office of about 200 employees that communicate with about another 1,000 affiliates of our organization. We were using Pagegate and it was not near the quality of Hiplink. We use this everyday for emergency responders and it just works. Review collected by and hosted on G2.com. What do you dislike about Hiplink? It did take several weeks of back and forth emails for me to fully understand how I wanted to customize and set up hiplink for our organization. Hiplink was helpful every step of the way, it just took some time for me to figure it out and work with our IT staff to implement it. Once it was set up it was very easy to use. Review collected by and hosted on G2.com. What problems is Hiplink solving and how is that benefiting you? We were using Pagegate and it is difficult to set up and use. We use Hiplink for paging Fire and EMS through our radio operated paging system as well as sending notifications to applications, text messages and emails for a variety of emergency services. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Regina C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Regina C.") RC Regina C. Manager Small-Business (50 or fewer emp.) 1/22/2025 "HipLink is for every situation" 5/5 What do you like best about Hiplink? We use HipLink along with their CAD integration for automated notifications to all our first responders and affiliated agencies such as schools and MCOT. Since we began using it several years ago, we realized the value of it. It is a product we could not do without, and we are continually finding new ways to further use this robust system. Review collected by and hosted on G2.com. What do you dislike about Hiplink? There isn't a downside to using the system. You can purchase one module to begin and allow it to grow as your needs are identified. I caution anyone who asks me "build it and they will come" Review collected by and hosted on G2.com. What problems is Hiplink solving and how is that benefiting you? Automatic notification, so the dispatchers can stay on emergency phone calls and not have to put their callers on hold to make notifications. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Law Enforcement](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Law Enforcement") AL Verified User in Law Enforcement Mid-Market (51-1000 emp.) 1/13/2025 "Hiplink mass notification woks great." 4.5/5 What do you like best about Hiplink? We find the interoperability with our CAD system to be the best part of Hiplink. Auto pages are setup to alert groups that need to be alerted when incidents happen. Being able to manually page is also great. Using SNPP from our various Cell providers gives us peace-of-mind that those pages are going out and being received by the end-user. Review collected by and hosted on G2.com. What do you dislike about Hiplink? Not a whole lot we do not like about HipLink. Review collected by and hosted on G2.com. What problems is Hiplink solving and how is that benefiting you? We need to be able to use HipLink to contact our Fire, Police, and EMS about important events happeing in the Counties we service. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite RK Ron K. IT Specialist Mid-Market (51-1000 emp.) 1/6/2025 "Outstanding Support" 5/5 What do you like best about Hiplink? Easy to get started. Any questions I had with setup, were answered with a phone call from support within 1 hour of submitting the request via email. We use this system daily for ease of notifications sent through our CAD system, typically over 300 per day. Review collected by and hosted on G2.com. What do you dislike about Hiplink? I really cant think of anything I dislike about this system Review collected by and hosted on G2.com. What problems is Hiplink solving and how is that benefiting you? Automated notification of responders and administration on critical incidents Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Public Safety](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Public Safety") AP Verified User in Public Safety Mid-Market (51-1000 emp.) 1/6/2025 "Very Useful" 5/5 What do you like best about Hiplink? The Hiplink notification system is invaluable to our agency and we could not be as successful without it. Review collected by and hosted on G2.com. What do you dislike about Hiplink? Nothing, it has all the features sets we require. Review collected by and hosted on G2.com. What problems is Hiplink solving and how is that benefiting you? It solves the problem of alerting our EMS staff at all times if the day. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Public Safety](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Public Safety") AP Verified User in Public Safety Mid-Market (51-1000 emp.) 1/9/2025 "robust platform for mass notifications" 4.5/5 What do you like best about Hiplink? API connectivity, scalability, ease of support. Review collected by and hosted on G2.com. What do you dislike about Hiplink? can not think of any downsides of using hiplink. Review collected by and hosted on G2.com. What problems is Hiplink solving and how is that benefiting you? mass notifications of emergencies, notifications for shift openings, IT alerting, automated 911 alerting. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Manufacturing") IM Verified User in Manufacturing Mid-Market (51-1000 emp.) 2/29/2024 "Great modular solution and committed team" 4/5 What do you like best about Hiplink? Hiplink offers a modular solution, that is to say it offers to acquire licenses according to needs (you pay for only what you need). Its team is also committed to customer service and responds efficiently to the specific requests of our company. Hiplink also offers an on-premises solution, which means that updates are controlled by our IT team, which we appreciate to ensure that our environment remains functional (no unpleasant surprises!). Review collected by and hosted on G2.com. What do you dislike about Hiplink? A module considered by our company (Email Gateway) suggested the use of POP3, an aging protocol which is no longer recommended by Microsoft (default value for server management). The technical team at HipLink, however, offered to adapt its solution to integrate the SMTP protocol, but this would have taken a few weeks of development, which did not correspond to our deadlines. Review collected by and hosted on G2.com. What problems is Hiplink solving and how is that benefiting you? HipLink offers a communication solution with a pager system as well as SMS that suits us. The system is reliable, which is important to us. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") AI Verified User in Insurance Enterprise (\> 1000 emp.) 2/28/2024 "always works and never goes down, the perception of paging is key" 5/5 What do you like best about Hiplink? hiplink always works, and its hybrid infrasture and multi cloud backend infra, working seemlessly with multi vendor (sprint/verizon/att), it has a hiplink mobile piece where you can have a india/japan/singapore/malaysia team got paged with just internet. The best is the hiplink is able to resolve the perception of paging. AKA, a paging have worked and he/she is going to call me back.. it actually see a person read the message and decide not to respond. the actual deliveray of the message and actions are the eky.. perception of pages/sms has gone out is the only 1st step. You can always work with hiplink to purchase paging credits if needed and there is a larger pool of paging credits and hence drive down the cost.. Review collected by and hosted on G2.com. What do you dislike about Hiplink? if possible, we would like to to integrate with workday and hence take all the mobile number from workday and instead we have to reinser them again in hiplink, also, we dont have to keep up removing people and add people. Review collected by and hosted on G2.com. What problems is Hiplink solving and how is that benefiting you? solve the problem that we actually paged people and they are reeiving the message and we can see if they are willing to call back..it helps us to resolve downtime. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Public Safety](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Public Safety") AP Verified User in Public Safety Enterprise (\> 1000 emp.) 2/27/2024 "Best possible paging and notification system out there." 5/5 What do you like best about Hiplink? Hiplink just works, it is extreamly stable, and the few minor issues we have had over the years get immediate customer support that goes well above the industry standard. Hiplink and the upgrades we have gotten over the years have been increadably easy to implment. We send thousands of crittical notifcations a week with Hiplink, and it intergrates into our systems seamlessly while also having a very robust and diverse feature set. Review collected by and hosted on G2.com. What do you dislike about Hiplink? The only current downside we have is that due to our purchasesing policies we currently have to purchases though another vendor and not directly from Hiplink. Review collected by and hosted on G2.com. What problems is Hiplink solving and how is that benefiting you? - Critical notifications to first responders. - On call and task force page outs. - Building and general notifications. - Early warning notifications for IT system issues. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Public Safety](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Public Safety") AP Verified User in Public Safety Mid-Market (51-1000 emp.) 2/29/2024 "Ease of Use" 5/5 What do you like best about Hiplink? HipLink is user friendly, customer support has been amazing, implementation and integration were easy. We use hiplink multiple times a day stand-alone and the integration with our CAD system. There are so many features with this product that I am sure you will find a way for it to benefit your orginazation. Review collected by and hosted on G2.com. What do you dislike about Hiplink? I have not found anything that I dislike about this product. Review collected by and hosted on G2.com. What problems is Hiplink solving and how is that benefiting you? When we have major incident that involves sending out text messages our CAD system does it for us. Review collected by and hosted on G2.com. 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