I love how easy it is to use and the features it provides comparatively to other tools. The social media management aspect makes it easy to have separate workspaces, organize content based on platforms for clients, has an easy calendar view, and is super user-friendly when providing the link to clients to review/approve. All our clients enjoy this platform over the one we used previously. My FAVOURITE feature though is the community management aspect of it. It integrates with all the platforms to give you an organized inbox for all dms and comments. You can reply directly on Hey orca for every client without having to leave the platform, and their AI comment replies are actually good and save me time. Their reports are also a life saver, they can generate a custom report for all platforms within minutes which saves me the hassle of having to go to every platform and pull metrics manually. It definitely is worth the price for the features it provides. Review collected by and hosted on G2.com.

Nothing I love it a lot more than the other tool I was using. Review collected by and hosted on G2.com.

The usability for sure. It's easy to use and explain to clients. I think that I was paying double originally with other products, so switching was already a win. HeyOrca is a tool that my business would not survive without, whether I use it or through a competitor.

I think that with everything I get out of the tool, the transparency of the content for my clients, and the 5-star customer service team they have I am getting so much out of the tool - I don't even think about the cost at the end of the day. They also have free webinars, a VIP program, and so many other ways they give back to their clients that at the end of the day I feel like I am getting more out of the tool than they are. Review collected by and hosted on G2.com.

Honestly nothing. The customer service is quick and responsive; they are constantly fixing bugs as they arise and are communicative if there is an issue. I feel like they are begging customers to find issues and bugs so that they can fix them. Review collected by and hosted on G2.com.

Their staff is outstanding, especially the customer service team. Everyone I’ve worked with has been knowledgeable and helpful, and I can usually reach someone on chat pretty quickly. Review collected by and hosted on G2.com.

Sometimes I can't see what I have scheduled in Meta Business Suite. Every now and then I have to go there. I would be nice if to see if HeyOrca could pull in those posts. Review collected by and hosted on G2.com.

HeyOrca has continued to add features that go beyond just scheduling and approvals, which I've really enjoyed. The AI reporting summaries have been a great addition for helping our team get from raw data to meaningful client insights faster, and I personally love the Brand Voice and Brand Sentiment tools for keeping content aligned and getting another read on how audiences are feeling about the brands we manage.

The Social Inbox has also become a big part of our workflow. Being able to manage comments and DMs across platforms in one place makes community management much easier when we're managing ~15 different brands.

What hasn't changed is how user-friendly the platform is for both our team AND our clients. HeyOrca keeps adding functionality without making the platform feel overly complicated, which I really appreciate. Review collected by and hosted on G2.com.

The biggest area I'd love to see HeyOrca continue to develop is social listening. Brand Sentiment has become one of my favourite features, and I'd love to see it go even further: deeper sentiment insights, recurring themes and conversations, and more ways to understand what audiences are saying about our clients across social.

For an agency managing ~15 brands, having more robust social listening built directly into the platform we're already using for scheduling, community management, approvals and reporting would be a HUGE value add. Review collected by and hosted on G2.com.

What I like best about HeyOrca is that it feels built for the reality of managing social media at an agency. We manage ~15 brands across Instagram, TikTok, YouTube, LinkedIn and more, with five social media managers plus account managers, paid media team members and clients who all need different levels of access and involvement.

The separate client calendars/workspaces, unlimited users and approval process make a HUGE difference for us. Our internal team can leave comments and work through feedback directly on a post without the client seeing those conversations, while clients can easily leave their own feedback and approvals in the same place. Before, we had to limit access, share passwords or tell clients only one person could be involved in approvals. Now we can actually build the process around how our teams work.

The Social Inbox is another feature we use regularly. Being able to manage comments and DMs across Facebook, Instagram, LinkedIn and TikTok in one place saves our team from constantly logging in and out of different platforms and accounts just to manage community.

We've also found the AI tools genuinely useful rather than just being AI for the sake of AI. We regularly use AI reporting summaries to help pull out insights and explain performance to clients, and I personally use the Brand Voice tools when switching between brands with completely different voices. Brand Sentiment has become one of my favourite features for getting another read on how an audience is feeling about a brand.

One of the unexpected benefits has actually been the feedback from our clients. We've had clients specifically tell us how much easier they find HeyOrca to use for reviewing content, seeing their calendar and giving feedback.

We've tried a handful of platforms over the years, including some of the bigger names, and HeyOrca has been the one that best fits how our agency actually works. Review collected by and hosted on G2.com.

There isn't much we dislike about HeyOrca, but I'd love to see them continue expanding their social listening capabilities. Brand Sentiment is actually one of my favourite features, and I'd love to be able to take that even further, diving deeper into what audiences are saying, identifying recurring themes and conversations, and getting more robust listening insights across platforms.

For an agency managing multiple brands, having stronger social listening integrated into the same place we're already scheduling, managing community, approving content, and reporting would make an already great tool even more valuable. Review collected by and hosted on G2.com.

My job has become so much easier since I started using HeyOrca. As someone who wears multiple hats within my company, any tool that saves me time and helps me work more efficiently is worth keeping—but HeyOrca does much more than that. With features like the Inspo Library and the ability to use Trending Audio for my reels, it puts what I need to be more creative with my content right in front of me, so I don’t have to go searching for it myself (and often spending extra time doomscrolling in the process).

I also appreciate how accessible the platform is, along with the excellent team behind it who are always willing to help customers make the most of it. Even as a free user, I get a lot of value from the basic functionality, especially the content scheduler and the insights tab. Being able to track my content performance metrics and report on them to key stakeholders helps them better understand and value the work I do, and it fosters more open collaboration over time.

The AI Assistant is also very helpful, especially for refining captions and supporting my daily Community Management tasks. HeyOrca has helped me stay on top of comments, DMs, and replies, and ultimately build a stronger community with my audience. Review collected by and hosted on G2.com.

I honestly haven’t found anything to dislike about it so far. The only thing I’d mention is that it’s clearly still a smaller company compared to competitors like Hootsuite, but in my experience that’s more of an advantage than a drawback. Communication with the team feels much more direct, feedback is responded to quickly, and it’s clear that improvements and new features are continually being worked on. Review collected by and hosted on G2.com.

How easy it is for our clients to review and approve content. Having the comments and the ability to edit right in the calendar make the whole approval process so much easier. Review collected by and hosted on G2.com.

The trending audio tool is great, but still has a lot of limitations. The biggest kicker is that it doesn't let you cross post from Instagram to Facebook, which kind of defeats the purpose of cutting down of one extra step. It's also limited on what audio you can choose for business pages. Review collected by and hosted on G2.com.

HeyOrca has been an amazing tool for managing our social media content. It makes planning, scheduling, reviewing, and organizing posts across multiple accounts so much easier and more efficient. The platform is incredibly user-friendly, and the visual content calendar makes it simple to see everything at a glance.

One of the biggest advantages is how easy it is to collaborate with our team. The approval process is seamless, which saves so much time and keeps everyone on the same page. Their customer support is also fantastic — responsive, helpful, and genuinely committed to finding solutions. Review collected by and hosted on G2.com.

One thing that I wish HeyOrca can improve is being able to remove things from the calendar after they have been published. Review collected by and hosted on G2.com.

HeyOrca allows my entire team to use one platform to manage multiple social media calendars and develop, schedule and monitor social content in real time, while simultaneously providing access to managers and clients to review and edit. The ability to pull graphics and images straight from Canva, the connectivity to a plethora of social platforms and its reliability have saved our team hours upon hours. It is by far the easiest and most seamless social management platform we've used because the interface is an absolute no-brainer. Whether for a single calendar or for agencies with many clients, the cost is unmatched. I frequently tell others that I've never experienced better customer service from a vendor than I have with HeyOrca. That may sound made up, but I assure you it's not. While we've not delved fully into the AI capabilities, it is on our radar as we navigate AI use. Review collected by and hosted on G2.com.

Nothing more than what the social platforms don't allow HeyOrca access to. It can be tricky sometimes navigating a way around certain API restrictions (which are in place for all other social tools, not just HeyOrca), but I have found that HeyOrca rolls out new allowances very quickly whenever an API changes. Review collected by and hosted on G2.com.

I really appreciate how the HeyOrca team listens and cares about the features users want. They take the time to ask us what we’re looking for, what’s working, and what’s not, then use that feedback to develop integrations and improvements that help us serve our clients better and enhance our workflows for efficiency. I also like that we can add unlimited users without additional costs and share content both internally and externally for approvals and reviews. It’s great that the internal team can review posts privately before involving the client, and when it’s their turn, clients see the final product clearly without the clutter of previous revisions. These capabilities make our process efficient and ensure everyone who needs access has it before social media content goes live. Review collected by and hosted on G2.com.

Nothing! Review collected by and hosted on G2.com.