The auto-answer functionality is particularly helpful. It leverages the knowledge map to surface relevant answers, and the automatic field mapping in RFP documents saves time and effort when you’re getting a response started. I also like being able to assign answers to teammates for completion or review, and to use project templates and custom instructions for different types of RFPs and questionnaires. I appreciate having AI built into the platform, since it means these tools are available directly within the RFP workflow. Review collected by and hosted on G2.com.

Our implementation was a bit clunky. We didn’t set everything up according to best practices from the start, and that led to a number of issues later on. At times, the UI can also be tricky to navigate; there are so many features and options that some of them don’t always live in the most logical place. Review collected by and hosted on G2.com.

Iris has allowed us to initiate auto-processing of RFX via an integration with Salesforce. Iris allows us to have our RFX work started any hour of the day, and the solution takes the first pass, trained on specific documentation and specific processes and commands that we give it, so that the human can come in and review the document, answer the questions that didn't have a high confidence, and have an overall review and tweak. Review collected by and hosted on G2.com.

There is no silver bullet. There is no set and forget with RFX and just churn them out. There is still manual intervention and review. Review collected by and hosted on G2.com.

It helps scan through a ton of documents/answers to find the answer to whatever I'm looking up. Saves a TON of time. I also am very happy with the customer service - each time we've asked for a feature, it's been considered and we've been able to talk to the dev ops team a lot. Review collected by and hosted on G2.com.

Sometimes I don't understand why it can't find an answer when I know we have an answer. I am assuming it's user error - but that's really the only negative. I also wish it had a Q/A library rather than the approved answer library. Review collected by and hosted on G2.com.

The platform is insanely simple and easy to use, while still providing the depth I need to keep track of all aspects of active projects. Review collected by and hosted on G2.com.

Occasionally responses that pop out are a touch robotic, but like any strong platform leveraging AI I have the customization control to adjust the baseline responses so the platform picks up on my adjustments quickly. Review collected by and hosted on G2.com.

The RFP functionality is easy to use, provides solid responses, and it's been amazing to see how fast their team has developed new functionality. Review collected by and hosted on G2.com.

Not necessarily an Iris problem but RFPs are not a fun process. Managing the latest and greatest documentation about our own product functionality or info-sec credentials can be a tedious process. Review collected by and hosted on G2.com.

I like that it makes it easier to review RFPs as a team. I also like that it learns from approved responses so we aren't answering the same questions over and over again. Review collected by and hosted on G2.com.

It takes a long time to set up the knowledge base and to tag each entry. I am not sure how that can be improved. Additionally, our final reviewer would prefer not to be notified until the initial reviewer has approved their answers. This would cut back on email notifications. Review collected by and hosted on G2.com.

The insights feature - we do a ton of RFPs and it's always been hard to prove the value of responding to them to our C-suite, and hard to know where we are winning. Review collected by and hosted on G2.com.

It's far better than nothing (spreadsheets), than the thing we built on Claude, but could use some UI improvements around the workflows and I think they are doing a release to fix that. Review collected by and hosted on G2.com.

Iris allows us to complete RFP's and security questionnaires 10x faster. It's been a game-changer.

It was easy to configure and the platform is used almost daily by our team. The onboarding process is great - we worked together with their team in a shared slack channel and they provided guidance & best practices throughout the process. Would definitely recommend. Review collected by and hosted on G2.com.

We haven't run into areas we dislike at this point. Review collected by and hosted on G2.com.

Iris does a really good job of saving you repeat work. The UI is intuitive and breaks all the parts of an RFP down into easily answered chunks. Zero performance issues, quick responses when there are issues and re-prompting for answers is quick. Review collected by and hosted on G2.com.

Iris could do a better job deduplicating questions when given messy RFPs. Review collected by and hosted on G2.com.

I love how Iris does not fabricate answers and instead, opts to say "not enough info" rather than providing incorrect information. This accuracy and honesty in response generation are crucial, especially when dealing with sensitive data or precise requirements. I find it incredibly beneficial that Iris queries our old RFPs, efficiently pulling relevant past responses and formulating answers directly from the data we have provided. This capability not only saves time but also enhances the reliability of our responses. Additionally, I really appreciate the ease of the setup process for Iris, which was very straightforward and seamless, allowing our team to begin utilizing the software with minimal delay. Review collected by and hosted on G2.com.

Sometimes Iris produces responses that sound overly robotic, though this can be mitigated by using custom instructions. Additionally, it tends to aggregate multiple responses rather than selecting a single, relevant answer from previous RFPs that directly addresses the requirement. Review collected by and hosted on G2.com.