HelpWire Features

Offers visibility into employee device activity This feature was mentioned in 14 HelpWire reviews.

Based on 14 HelpWire reviews. Allows for integration of support, chat, diagnostic or other IT management tools

Provides administrators with performance information to 13 reviewers of HelpWire have provided feedback on this feature.

As reported in 13 HelpWire reviews. Provides the ability to record remote access and support sessions

Allows remote access and support sessions to be transferred between users This feature was mentioned in 13 HelpWire reviews.

Based on 13 HelpWire reviews. Allows administrators access to devices, regardless of end-user's presence

Based on 14 HelpWire reviews. Allows remote users to share files with other remote users

Provides screen sharing options to allow access to view or control real-time activities. 15 reviewers of HelpWire have provided feedback on this feature.

As reported in 16 HelpWire reviews. Provides easy and seamless file transfer and sharing capabilities to increase productivity and collaboration while working remotely.

Provides the ability to record remote access and support sessions. This feature was mentioned in 14 HelpWire reviews.

As reported in 14 HelpWire reviews. Provides remote access to computers at any time, without an end-user present.

Based on 14 HelpWire reviews. Provides multiple technician support simultaneously.

Allows users to switch between multiple end users’ monitors with a single click. This feature was mentioned in 13 HelpWire reviews.

Allows remote usage and access across a range of operating systems and device types This feature was mentioned in 13 HelpWire reviews.

Based on 14 HelpWire reviews. Allows remote desktop administrators access to connected mobile devices

Based on 13 HelpWire reviews. Centrally manages, configures, and oversees applications on employee devices

Allows administators to take control of a connected endpoint device This feature was mentioned in 14 HelpWire reviews.

Enable the remote locking down and encryption of employee devices This feature was mentioned in 13 HelpWire reviews.

Unifies endpoint management of employee devices This feature was mentioned in 13 HelpWire reviews.

Registers employee-owned or company-distributed devices for IT access This feature was mentioned in 13 HelpWire reviews.

Based on 13 HelpWire reviews. Implements encryption standards to secure data both in transit and at rest.

Provides compliance to multiple industry standards like HIPAA and GDPR. 12 reviewers of HelpWire have provided feedback on this feature.

Based on 13 HelpWire reviews. Remotely wake, restart, and install applications on sleeping devices.

As reported in 12 HelpWire reviews. Print files from remote computer onto the local printer, without having to transfer the file between computers.

As reported in 12 HelpWire reviews. Connects instantly via group chats, web-based chats, offline messaging, persistent chat groups, and customer-initiated chat.

Provides voice over IP calling solutions. 12 reviewers of HelpWire have provided feedback on this feature.

Provides pre-session or in-session video call options to resolve issues. 12 reviewers of HelpWire have provided feedback on this feature.

Allows to draw, highlight, encircle, and box certain areas on the screen of the remote computer to enhance support and communicate better. This feature was mentioned in 12 HelpWire reviews.

Allows mobile device access to provide support or connect to your computer from anywhere. This feature was mentioned in 13 HelpWire reviews.

As reported in 13 HelpWire reviews. Provides support across iOS, Mac, Android, PC and other devices.

Allows cross-platform device support, supporting Windows, Mac, Linux, iOS, Android, and Chromebook devices. This feature was mentioned in 12 HelpWire reviews.

Based on 11 HelpWire reviews. Provides robust reporting capbilities like session details, technician performance information, and end users’ survey summaries.