# HelpWire vs Parsec Comparison | | HelpWire | Parsec | |---|---|---| | **Star Rating** | 4.8 out of 5 | 4.7 out of 5 | | **Total Reviews** | 30 | 26 | | **Largest Market Segment** | Small-Business (82.8% of reviews) | Mid-Market (50.0% of reviews) | | **Entry Level Price** | No pricing available | Contact Us 1 seats Per Year | --- ## Top Pros & Cons ### HelpWire Pros: - Reliable (2 reviews) - Simplicity (2 reviews) Cons: - Connection Issues (1 reviews) - Setup Difficulties (1 reviews) ### Parsec Pros: - Mobile Compatibility (1 reviews) - Tool Utility (1 reviews) Cons: - Poor Customer Support (1 reviews) - Slow Performance (1 reviews) --- ## Ratings Comparison | Rating | HelpWire | Parsec | |---|---|---| | **Meets Requirements** | 9.3 (27 reviews) | 9.0 (21 reviews) | | **Ease of Use** | 9.4 (28 reviews) | 9.4 (21 reviews) | | **Ease of Setup** | 9.5 (21 reviews) | 7.8 (15 reviews) | | **Ease of Admin** | 8.1 (7 reviews) | 7.8 (13 reviews) | | **Quality of Support** | 9.4 (27 reviews) | 9.0 (18 reviews) | | **Has the product been a good partner in doing business?** | 9.5 (7 reviews) | 8.7 (13 reviews) | | **Product Direction (% positive)** | 9.6 (26 reviews) | 8.8 (20 reviews) | --- ## Pricing ### HelpWire #### Entry-Level Pricing No pricing available #### Free Trial No information available ### Parsec #### Entry-Level Pricing Plan: Parsec for Enterprise Price: Contact Us 1 seats Per Year Description: Deploy Parsec across large organizations and make it part of your existing systems Key Features: - Everything included in Parsec for Teams, plus: - High performance relay for added performance and security - Full audit logs [Browse all 2 editions](https://www.g2.com/products/parsec/pricing) #### Free Trial Yes --- ## Features Comparison By Category ### Remote Support | Product | Score | Reviews | |---|---|---| | **HelpWire** | 9.0/10 | 16 | | **Parsec** | N/A | N/A | #### Administration | Feature | HelpWire | Parsec | |---|---|---| | **Screen Sharing** | 9.3 (15 reviews) | Not enough data | | **File Sharing** | 9.0 (16 reviews) | Not enough data | | **Session Recording** | 8.7 (14 reviews) | Not enough data | | **Unattended Remote Access** | 8.5 (14 reviews) | Not enough data | | **Multi - Session Handling** | 9.3 (14 reviews) | Not enough data | | **Multi-Monitor Support** | 9.1 (13 reviews) | Not enough data | #### Maintenance | Feature | HelpWire | Parsec | |---|---|---| | **Remote Reboot** | 9.4 (13 reviews) | Not enough data | | **Remote Printing** | 8.9 (12 reviews) | Not enough data | #### Communication | Feature | HelpWire | Parsec | |---|---|---| | **Text Chat** | 8.9 (12 reviews) | Not enough data | | **VoIP** | 9.0 (12 reviews) | Not enough data | | **Video Conference Call** | 9.0 (12 reviews) | Not enough data | | **Screen Annotations** | 8.6 (12 reviews) | Not enough data | #### Security | Feature | HelpWire | Parsec | |---|---|---| | **Data Encryption** | 9.4 (13 reviews) | Not enough data | | **Compliance** | 9.2 (12 reviews) | Not enough data | #### Device Support | Feature | HelpWire | Parsec | |---|---|---| | **Mobile Device Access** | 7.8 (13 reviews) | Not enough data | | **Multi-Platform Support** | 8.7 (13 reviews) | Not enough data | | **Cross-Platform** | 9.4 (12 reviews) | Not enough data | #### Performance | Feature | HelpWire | Parsec | |---|---|---| | **Reporting** | 8.9 (11 reviews) | Not enough data | ### Remote Desktop | Product | Score | Reviews | |---|---|---| | **HelpWire** | 9.3/10 | 14 | | **Parsec** | 8.2/10 | 19 | #### Administration | Feature | HelpWire | Parsec | |---|---|---| | **Usage Information** | 9.5 (14 reviews) | 8.4 (15 reviews) | | **Integrations** | 9.2 (14 reviews) | 7.6 (13 reviews) | | **Diagnostics** | 9.1 (13 reviews) | 7.5 (10 reviews) | | **Session Recording** | 9.2 (13 reviews) | Feature Not Available | | **Session Transfer** | 9.4 (13 reviews) | 7.4 (13 reviews) | | **Unattended Access** | 9.6 (13 reviews) | 9.2 (15 reviews) | | **File Sharing** | 9.6 (14 reviews) | Feature Not Available | #### Platform | Feature | HelpWire | Parsec | |---|---|---| | **Cross-Platform Access** | 9.6 (13 reviews) | 8.5 (16 reviews) | | **Mobile Device Access** | 8.5 (14 reviews) | Feature Not Available | | **Applications Management** | 9.4 (13 reviews) | 8.7 (13 reviews) | | **Remote Device Control** | 9.4 (14 reviews) | Feature Not Available | #### Security | Feature | HelpWire | Parsec | |---|---|---| | **Remote Wipe** | 9.5 (13 reviews) | Feature Not Available | | **Device Management** | 9.4 (13 reviews) | 7.9 (13 reviews) | | **Device Enrollment** | 9.5 (13 reviews) | 8.6 (13 reviews) | --- ## Categories **Shared Categories (1):** [Remote Desktop Software](https://www.g2.com/categories/remote-desktop) **Unique to HelpWire (1):** [Remote Support Software](https://www.g2.com/categories/remote-support) --- ## Reviewer Demographics ### By Company Size | Segment | HelpWire | Parsec | |---|---|---| | **Small-Business** | 82.8% | 34.6% | | **Mid-Market** | 17.2% | 50.0% | | **Enterprise** | 0% | 15.4% | ### By Industry #### HelpWire - **Computer Software:** 13.8% - **Writing and Editing:** 6.9% - **Staffing and Recruiting:** 6.9% - **Information Technology and Services:** 6.9% - **Higher Education:** 6.9% - **E-Learning:** 6.9% - **Accounting:** 3.4% - **Apparel & Fashion:** 3.4% - **Architecture & Planning:** 3.4% - **Arts and Crafts:** 3.4% - **Other:** 37.9% #### Parsec - **Media Production:** 20.0% - **Motion Pictures and Film:** 12.0% - **Computer Games:** 12.0% - **Information Technology and Services:** 8.0% - **Higher Education:** 8.0% - **Architecture & Planning:** 8.0% - **Animation:** 8.0% - **Logistics and Supply Chain:** 4.0% - **Entertainment:** 4.0% - **Education Management:** 4.0% - **Other:** 12.0% --- ## Alternatives ### Alternatives to HelpWire - [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1091 reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3963 reviews) - [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (438 reviews) - [RemotePC](https://www.g2.com/products/remotepc/reviews) — 4.7/5 stars (641 reviews) - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (501 reviews) - [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (508 reviews) - [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1040 reviews) - [ISL Online](https://www.g2.com/products/isl-online/reviews) — 4.6/5 stars (593 reviews) - [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (694 reviews) - [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (501 reviews) ### Alternatives to Parsec - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3963 reviews) - [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1091 reviews) - [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (438 reviews) - [Remote Desktop Services](https://www.g2.com/products/remote-desktop-services/reviews) — 4.5/5 stars (140 reviews) - [Chrome Remote Desktop](https://www.g2.com/products/chrome-remote-desktop/reviews) — 4.2/5 stars (53 reviews) - [Remote Desktop Service](https://www.g2.com/products/remote-desktop-service/reviews) — 4.3/5 stars (13 reviews) - [NoMachine Everybody](https://www.g2.com/products/nomachine-everybody/reviews) — 4.5/5 stars (10 reviews) - [HP Anyware](https://www.g2.com/products/hp-anyware/reviews) — 4.2/5 stars (21 reviews) - [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (508 reviews) - [Citrix Gateway](https://www.g2.com/products/citrix-gateway/reviews) — 4.0/5 stars (74 reviews) --- ## Top Discussions ### HelpWire No discussions available for this product. ### Parsec No discussions available for this product. --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/helpwire-vs-parsec)