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At a Glance
Market Segments
Small-Business (82.8% of reviews)
Mid-Market (50.0% of reviews)
Entry-Level Pricing
No pricing available
Contact Us 1 seats Per Year
HelpWire
Star Rating
(30)4.8 out of 5
Market Segments
Small-Business (82.8% of reviews)
Entry-Level Pricing
No pricing available
Learn more about HelpWireParsec
Star Rating
(24)4.7 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Entry-Level Pricing
Contact Us 1 seats Per Year
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that HelpWire excels in Ease of Setup with a score of 9.4, making it a preferred choice for small businesses looking for quick deployment, while Parsec's score of 7.8 indicates a more complex setup process that may require additional time and resources.
- Reviewers mention that HelpWire's Multi-Monitor Support is rated at 9.1, which is particularly beneficial for users who need to manage multiple screens efficiently, whereas Parsec's performance in this area is slightly lower, indicating potential limitations for users with extensive multi-monitor setups.
- G2 users highlight HelpWire's superior Session Transfer capabilities with a score of 9.5, allowing seamless transitions between sessions, while Parsec's score of 7.5 suggests that users may experience challenges in transferring sessions smoothly.
- Users on G2 appreciate HelpWire's robust File Sharing feature, scoring 9.8, which facilitates easy document exchange during sessions, compared to Parsec's lower score of 8.2, indicating that users may find file sharing less efficient.
- Reviewers say that HelpWire's Quality of Support is rated at 9.4, reflecting a strong commitment to customer service, while Parsec's score of 9.5 is slightly higher, suggesting that users may find Parsec's support to be marginally more responsive.
- Users report that HelpWire's Unattended Access feature is highly rated at 9.5, making it a strong choice for remote management, while Parsec's score of 9.8 indicates it may offer even more robust options for users needing unattended access, showcasing a slight edge in this critical area.
Pricing
Entry-Level Pricing
HelpWire
No pricing availableParsec
Parsec for Enterprise
Contact Us
1 seats Per Year
Deploy Parsec across large organizations and make it part of your existing systems
- Everything included in Parsec for Teams, plus:
- High performance relay for added performance and security
- Full audit logs
Free Trial
HelpWire
No trial information availableParsec
Free Trial is available
Ratings
Meets Requirements
9.3
27
8.9
20
Ease of Use
9.4
28
9.3
20
Ease of Setup
9.5
21
7.6
14
Ease of Admin
8.1
7
7.8
13
Quality of Support
9.4
27
8.9
17
Has the product been a good partner in doing business?
9.5
7
8.7
13
Product Direction (% positive)
9.6
26
8.8
19
Features by Category
Administration
9.3
15
Not enough data
9.0
16
Not enough data
8.7
14
Not enough data
8.5
14
Not enough data
9.3
14
Not enough data
9.1
13
Not enough data
Maintenance
9.4
13
Not enough data
8.9
12
Not enough data
Communication
8.9
12
Not enough data
9.0
12
Not enough data
9.0
12
Not enough data
8.6
12
Not enough data
Security
9.4
13
Not enough data
9.2
12
Not enough data
Device Support
7.8
13
Not enough data
8.7
13
Not enough data
9.4
12
Not enough data
Performance
8.9
11
Not enough data
Administration
9.5
14
8.4
15
9.2
14
7.6
13
9.1
13
7.5
10
9.2
13
Feature Not Available
9.4
13
7.4
13
9.6
13
9.2
15
9.6
14
Feature Not Available
Platform
9.6
13
8.4
15
8.5
14
Feature Not Available
9.4
13
8.7
13
9.4
14
Feature Not Available
Security
9.5
13
Feature Not Available
9.4
13
7.9
13
9.5
13
8.6
13
Reviews
Reviewers' Company Size
HelpWire
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Parsec
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
13.8%
Writing and Editing
6.9%
Staffing and Recruiting
6.9%
Information Technology and Services
6.9%
Higher Education
6.9%
Other
58.6%
Media Production
20.8%
Motion Pictures and Film
12.5%
Computer Games
12.5%
Information Technology and Services
8.3%
Higher Education
8.3%
Other
37.5%
Discussions
HelpWire has no discussions with answers
Parsec has no discussions with answers
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