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# Chrome Remote Desktop vs HelpWire Comparison - What are their main differences?

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Chrome RemoteHelpWire[+ Add Product](#)

Reviews

**Chrome Remote Desktop** [

4.2/5(53)

](https://www.g2.com/products/chrome-remote-desktop/reviews#reviews)

**HelpWire** [

4.8/5(31)

](https://www.g2.com/products/helpwire/reviews#reviews)

Pricing

**Chrome Remote Desktop**
No pricing available

**HelpWire**
No pricing available

**Pricing Insights**
from reviews

Time to Implement

**Chrome Remote Desktop**
2 months

Based on 7 responses

**HelpWire**
Not enough reviews yet

Return on Investment

**Chrome Remote Desktop**
5 months

Based on 5 responses

**HelpWire**
Not enough reviews yet

Perceived Cost

**Chrome Remote Desktop**
$$$$$

**HelpWire**
Not enough reviews yet

Average Discount

**Chrome Remote Desktop**
Not enough reviews yet

**HelpWire**
Not enough reviews yet

 ![Chrome Remote Desktop](https://images.g2crowd.com/uploads/product/hd_favicon/2db80efe8d336fb5a20cfc902b6f01ff/chrome-remote-desktop.svg "Chrome Remote Desktop")

 ![HelpWire](https://images.g2crowd.com/uploads/product/hd_favicon/fc5b485235736efae581ec2b127dafbb/helpwire.svg "HelpWire")

G2 offers free advice on this comparison.

Chat with an expert

How do we contact you?

 ![](/assets/advisor_router/text_message-df41c2977e57ce19bdccb768c56510d9fa9182b581f7903660ca57fd8634bf09.svg)Text Message

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Pros & Cons

**Chrome Remote Desktop**
[
Ease of Use (1)
](https://www.g2.com/products/chrome-remote-desktop/reviews?filters%5Bsentiment_snippet%5D=2306640&qs=pros-and-cons#reviews)[
Easy Setup (1)
](https://www.g2.com/products/chrome-remote-desktop/reviews?filters%5Bsentiment_snippet%5D=1068260&qs=pros-and-cons#reviews)[
Chat (1)
](https://www.g2.com/products/chrome-remote-desktop/reviews?filters%5Bsentiment_snippet%5D=2266935&qs=pros-and-cons#reviews)[
Remote Access Issues (1)
](https://www.g2.com/products/chrome-remote-desktop/reviews?filters%5Bsentiment_snippet%5D=2266917&qs=pros-and-cons#reviews)

**HelpWire**
[
Reliable (2)
](https://www.g2.com/products/helpwire/reviews?filters%5Bsentiment_snippet%5D=1472107&qs=pros-and-cons#reviews)[
Simplicity (2)
](https://www.g2.com/products/helpwire/reviews?filters%5Bsentiment_snippet%5D=1470842&qs=pros-and-cons#reviews)[
Connection Issues (1)
](https://www.g2.com/products/helpwire/reviews?filters%5Bsentiment_snippet%5D=1470603&qs=pros-and-cons#reviews)[
Setup Difficulties (1)
](https://www.g2.com/products/helpwire/reviews?filters%5Bsentiment_snippet%5D=2047465&qs=pros-and-cons#reviews)

Screenshots

**Chrome Remote Desktop**
No screenshot available

**HelpWire**
 ![HelpWire screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1334532/1_operator_webapp_2x.png)

Ratings

Meets Requirements

**Chrome Remote Desktop**

8.5

8.544

**HelpWire**

9.3

9.328

Ease of Use

**Chrome Remote Desktop**

9.2

9.245

**HelpWire**

9.4

9.429

Ease of Setup

**Chrome Remote Desktop**

9.3

9.320

**HelpWire**

9.5

9.522

Ease of Admin

**Chrome Remote Desktop**

9.0

9.019

**HelpWire**

8.1

8.17

Quality of Support

**Chrome Remote Desktop**

8.7

8.733

**HelpWire**

9.5

9.528

Has the product been a good partner in doing business?

**Chrome Remote Desktop**

9.0

9.015

**HelpWire**

9.5

9.57

Product Direction (% positive)

**Chrome Remote Desktop**

9.2

9.243

**HelpWire**

9.6

9.626

Features

Remote Desktop[Hide 61 FeaturesShow 61 Features](javascript:void(0);)

8.3

27

9.4

15

Administration

Usage Information

8.8

23

9.5(won by 0.7)

14

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Active Directory Integration

8.5

22

9.2(won by 0.7)

14

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Diagnostics

8.3

24

9.1(won by 0.8)

13

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Session Recording

7.9

21

9.2(won by 1.3)

13

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Session Transfer

8.3

20

9.4(won by 1.1)

13

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Unattended Access

8.9

22

9.6(won by 0.7)

14

 (There is a greater than 0.5 difference between this product's rating and its competitors)

File Sharing

8.4

20

9.6(won by 1.2)

14

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Screen Sharing

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Platform

Cross-Platform Access

8.5

24

9.6(won by 1.1)

13

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Mobile Device Access

8.6(won by 0.1)

23

8.5

14

Applications Management

8.6

22

9.4(won by 0.8)

13

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Remote Access/Control

8.2

25

9.4(won by 1.2)

15

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Communication Management

Not enough data

Not enough data

Multiple Monitor Access

Not enough data

Not enough data

Security

Remote Wipe

7.7

20

9.5(won by 1.8)

13

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Device Management

8.1

21

9.4(won by 1.3)

13

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Device Enrollment

8.0

22

9.5(won by 1.5)

13

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Compliance Management

Not enough data

Not enough data

Remote Monitoring & Management

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Meeting Management

Not enough data

Not enough data

Print Management

Not enough data

Not enough data

User Management

Not enough data

Not enough data

Additional Functionality

Role-Based Permissions

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Whiteboard

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

API

Not enough data

Not enough data

Two-Factor Authentication

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Remote Printing

Not enough data

Not enough data

Server Monitoring

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Desktop Virtualization

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Remote Update/Installation

Not enough data

Not enough data

Event Logs

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Secure Login

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Uptime Reporting

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Authentication

Not enough data

Not enough data

Real-Time Chat

Not enough data

Not enough data

Diagnostics Tools

Not enough data

Not enough data

Summary Reports

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Multiple User Accounts

Not enough data

Not enough data

Troubleshooting

Not enough data

Not enough data

Real-Time Updates

Not enough data

Not enough data

Remote Support[Hide 57 FeaturesShow 57 Features](javascript:void(0);)

Not enough data

9.0

16

Administration

Screen Sharing

Not enough data

9.3(won by default)

15

File Sharing

Not enough data

9.0(won by default)

16

Session Recording

Not enough data

8.7(won by default)

14

Unattended Remote Access

Not enough data

8.5(won by default)

14

Multi - Session Handling

Not enough data

9.3(won by default)

14

Multi-Monitor Support

Not enough data

9.1(won by default)

13

Maintenance

Remote Reboot

Not enough data

9.4(won by default)

13

Remote Printing

Not enough data

8.9(won by default)

12

Communication 

Text Chat

Not enough data

8.9(won by default)

12

VoIP

Not enough data

9.0(won by default)

12

Video Conference Call

Not enough data

9.0(won by default)

12

Screen Annotations

Not enough data

8.6(won by default)

12

Security

Data Encryption

Not enough data

9.4(won by default)

13

Compliance

Not enough data

9.2(won by default)

12

Device Support

Mobile Device Access

Not enough data

7.8(won by default)

13

Multi-Platform Support

Not enough data

8.7(won by default)

13

Cross-Platform

Not enough data

9.4(won by default)

12

Video Support

Not enough data

Not enough data

Performance

Reporting

Not enough data

8.9(won by default)

11

Additional Functionality

Remote Monitoring & Management

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Two-Factor Authentication

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Summary Reports

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Session Transfer

Not enough data

Not enough data

Remote Update/Installation

Not enough data

Not enough data

Audit Trail

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Server Monitoring

Not enough data

Not enough data

Real-Time Updates

Not enough data

Not enough data

Troubleshooting

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Multiple User Accounts

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

API

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Remote Access/Control

Not enough data

Not enough data

User Management

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Diagnostic Tools

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![Chrome Remote Desktop](https://images.g2crowd.com/uploads/product/hd_favicon/2db80efe8d336fb5a20cfc902b6f01ff/chrome-remote-desktop.svg "Chrome Remote Desktop")](https://www.g2.com/products/chrome-remote-desktop/reviews)

Chrome Remote Desktop

Small-Business(50 or fewer emp.)

52.9%

Mid-Market(51-1000 emp.)

31.4%

Enterprise(\> 1000 emp.)

15.7%

[![HelpWire](https://images.g2crowd.com/uploads/product/hd_favicon/fc5b485235736efae581ec2b127dafbb/helpwire.svg "HelpWire")](https://www.g2.com/products/helpwire/reviews)

HelpWire

Small-Business(50 or fewer emp.)

80.0%

Mid-Market(51-1000 emp.)

20.0%

Enterprise(\> 1000 emp.)

0%

Small-Business

(50 or fewer emp.)

52.9%

80.0%

Mid-Market

(51-1000 emp.)

31.4%

20.0%

Enterprise

(\> 1000 emp.)

15.7%

0%

Reviewers' Industry

[![Chrome Remote Desktop](https://images.g2crowd.com/uploads/product/hd_favicon/2db80efe8d336fb5a20cfc902b6f01ff/chrome-remote-desktop.svg "Chrome Remote Desktop")](https://www.g2.com/products/chrome-remote-desktop/reviews)
Chrome Remote Desktop

Computer & Network Security

13.7%

Information Technology and Services

13.7%

Computer Software

11.8%

Marketing and Advertising

5.9%

Internet

5.9%

Other

49.0%

[![HelpWire](https://images.g2crowd.com/uploads/product/hd_favicon/fc5b485235736efae581ec2b127dafbb/helpwire.svg "HelpWire")](https://www.g2.com/products/helpwire/reviews)
HelpWire

Computer Software

13.3%

Writing and Editing

6.7%

Staffing and Recruiting

6.7%

Information Technology and Services

6.7%

Higher Education

6.7%

Other

60.0%

FAQs

## Chrome Remote vs HelpWire FAQs

Generated using AI

Last updated: August 16, 2026

### What is the difference between Chrome Remote vs HelpWire?

HelpWire stands out from Chrome Remote with a higher G2 rating, stronger support scores, and more frequent reviewer-cited strengths in reliability and cross-platform support.

| [Chrome Remote](https://www.g2.com/products/chrome-remote-desktop/reviews) | [HelpWire](https://www.g2.com/products/helpwire/reviews) |
| --- | --- |
| 4.2/5 (53 reviews) | 4.8/5 (30 reviews) |
| Small-Business | Small-Business |
| 9.3 | 9.5 |
| 8.7 | 9.4 |
| Ease of Use | Reliable, Simplicity, Cross-Platform Support |

### How do the pricing models of Chrome Remote and HelpWire compare?

HelpWire is rated higher for value, with reviewers expressing greater satisfaction with its pricing and free tier experience.

- **Chrome Remote:** Reviewers highlight that Chrome Remote is free and easy to use, making it a strong value for those seeking basic remote access without cost.
- **HelpWire:** In recent reviews, many appreciate HelpWire's genuinely free tier for both individuals and businesses, with no aggressive upgrade prompts, and note that this positive experience encourages consideration of paid tiers.
- **Switching Reason:** Several reviewers mention switching to HelpWire from TeamViewer due to frustrations with disconnections and commercial use warnings, finding HelpWire's free offering more reliable and less restrictive.

### What are the best alternatives to Chrome Remote and HelpWire?

The top three alternatives to Chrome Remote and HelpWire are AnyDesk, TeamViewer, and RemotePC.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [Chrome Remote](https://www.g2.com/products/chrome-remote-desktop/reviews) | 4.2/5 (53 reviews) | Small-Business | Free, easy to use | Ease of Use |
| [HelpWire](https://www.g2.com/products/helpwire/reviews) | 4.8/5 (30 reviews) | Small-Business | Free tier for individuals and businesses | Reliable, Simplicity, Cross-Platform Support |
| [AnyDesk](https://www.g2.com/products/anydesk/reviews) | 4.5/5 (1,104 reviews) | Mid-Market | — | — |
| [TeamViewer](https://www.g2.com/products/teamviewer/reviews) | 4.5/5 (4,155 reviews) | Small-Business | — | — |
| [RemotePC](https://www.g2.com/products/remotepc/reviews) | 4.7/5 (669 reviews) | Small-Business | — | — |

### Which Remote Desktop features should I prioritize when comparing Chrome Remote and HelpWire?

Buyers comparing Chrome Remote and HelpWire should prioritize Ease of Setup, Quality of Support, Cross-Platform Support, File Transfer, and Chat capabilities.

- **Ease of Setup:** Chrome Remote scores 9.3, HelpWire scores 9.5.
- **Quality of Support:** Chrome Remote scores 8.7, HelpWire scores 9.4.
- **Cross-Platform Support:** HelpWire is cited for cross-platform support in 1 all-time mention; Chrome Remote is not cited for this feature.
- **File Transfer:** HelpWire is frequently praised for file transfer in recent reviews; Chrome Remote is mentioned for basic file transfers but lacks advanced features.
- **Chat:** HelpWire is cited for its built-in chat feature in recent reviews; Chrome Remote is noted for lacking chat (1 all-time mention).

### What are the pros and cons of Chrome Remote vs HelpWire?

HelpWire's headline strength is reliability and cross-platform support, while Chrome Remote's is ease of use and setup.

- **Chrome Remote strengths:** Ease of use (1 all-time mention), easy setup (1), simplicity (1), easy to access (1).
- **Chrome Remote trade-offs:** Lacks chat (1), remote access issues (1), limited advanced features, requires Google account, occasional connection reliability issues.
- **HelpWire strengths:** Reliable (2 all-time mentions), simplicity (2), cross-platform support (1), customer support (1), easy setup (1), file transfer, built-in chat, client management, multi-monitor support.
- **HelpWire trade-offs:** Occasional connection issues (1), setup difficulties (1), steeper learning curve for some users (1), limited mobile support, no screen recording, file transfer can be slow with large files.

### Is Chrome Remote or HelpWire better for small businesses?

HelpWire is the better fit for small businesses, with a higher G2 rating and more small-business-focused reviewer sentiment.

- **Chrome Remote:** Largest segment is Small-Business; reviewers highlight its free access and ease of use for basic remote support needs.
- **HelpWire:** Largest segment is Small-Business; reviewers consistently praise its reliability, free tier for businesses, and features like file transfer and client management as especially valuable for small business operations.

### Which Remote Desktop platform has better integrations?

Chrome Remote and HelpWire are at parity for integrations, with no reviewer-cited third-party integrations for either product.

- **Chrome Remote:** No integrations are mentioned in recent reviews.
- **HelpWire:** No integrations are mentioned in recent reviews.

### How do Chrome Remote and HelpWire compare on customer support?

HelpWire outperforms Chrome Remote on Quality of Support by 0.7 points, a material difference favoring HelpWire.

- **Chrome Remote:** Reviewers describe support as mostly user-driven, with limited direct assistance from Google and reliance on community forums.
- **HelpWire:** Reviewers consistently praise HelpWire's responsive and professional support, with several citing 24/7 customer service and prompt issue resolution.

### Which is easier to implement, Chrome Remote or HelpWire?

HelpWire is rated higher for Ease of Setup by 0.2 points, a material difference favoring HelpWire.

- **Chrome Remote:** Reviewers describe setup as straightforward, quick, and accessible even for non-technical users, with most citing a setup score of 7.0.
- **HelpWire:** Reviewers consistently highlight the swift setup process, zero-configuration requirement, and ease of onboarding clients, with most citing a setup score of 7.0.

Alternatives

**Chrome Remote Desktop Alternatives**

 ![TeamViewer](https://images.g2crowd.com/uploads/product/hd_favicon/2d6f572fdd0b0f850dce61e168209cb2/teamviewer.svg "TeamViewer")

[
TeamViewer
](/products/teamviewer/reviews)

 ![AnyDesk](https://images.g2crowd.com/uploads/product/hd_favicon/3188fa6e676a4d59bcc012231f4b06c3/anydesk.svg "AnyDesk")

[
AnyDesk
](/products/anydesk/reviews)

 ![RemotePC](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_070fa14924179867f32d49326026477e/remotepc.png "RemotePC")

[
RemotePC
](/products/remotepc/reviews)

 ![RealVNC](https://images.g2crowd.com/uploads/product/hd_favicon/f99a60229ef0f9debd7c31835afd8ed9/vnc-connect.svg "RealVNC")

[
RealVNC
](/products/realvnc/reviews)

**HelpWire Alternatives**

 ![AnyDesk](https://images.g2crowd.com/uploads/product/hd_favicon/3188fa6e676a4d59bcc012231f4b06c3/anydesk.svg "AnyDesk")

[
AnyDesk
](/products/anydesk/reviews)

 ![TeamViewer](https://images.g2crowd.com/uploads/product/hd_favicon/2d6f572fdd0b0f850dce61e168209cb2/teamviewer.svg "TeamViewer")

[
TeamViewer
](/products/teamviewer/reviews)

 ![RealVNC](https://images.g2crowd.com/uploads/product/hd_favicon/f99a60229ef0f9debd7c31835afd8ed9/vnc-connect.svg "RealVNC")

[
RealVNC
](/products/realvnc/reviews)

 ![ScreenConnect](https://images.g2crowd.com/uploads/product/hd_favicon/0bca4a557cfe6bea5f4fb24eaee6b1d8/screenconnect.svg "ScreenConnect")

[
ScreenConnect
](/products/screenconnect/reviews)

## Chrome Remote Desktop vs HelpWire

When assessing the two solutions, reviewers found HelpWire easier to use, set up, and do business with overall. However, reviewers preferred the ease of administration with Chrome Remote Desktop.

- Reviewers felt that HelpWire meets the needs of their business better than Chrome Remote Desktop.
- When comparing quality of ongoing product support, reviewers felt that HelpWire is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of HelpWire over Chrome Remote Desktop.