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Compare Chrome Remote Desktop and HelpWire 
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At a Glance
Market Segments
Small-Business (53.1% of reviews)
Small-Business (82.8% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Chrome Remote Desktop
Star Rating
(51)4.2 out of 5
Market Segments
Small-Business (53.1% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Chrome Remote DesktopHelpWire
Star Rating
(30)4.8 out of 5
Market Segments
Small-Business (82.8% of reviews)
Entry-Level Pricing
No pricing available
Learn more about HelpWireSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Chrome Remote Desktop excels in its ease of setup, scoring 9.2, which many find straightforward for quick access, while HelpWire, with a score of 9.4, is noted for its seamless integration with existing systems, making it a preferred choice for businesses looking for a hassle-free experience.
- Reviewers mention that HelpWire offers superior file sharing capabilities, achieving a score of 9.8, which users appreciate for its speed and reliability, whereas Chrome Remote Desktop, with a score of 8.5, is seen as less efficient in this area, particularly for larger files.
- G2 users highlight HelpWire's robust quality of support, scoring 9.4, with many praising the responsiveness and helpfulness of the support team, while Chrome Remote Desktop, with a score of 8.7, has received mixed reviews regarding support availability and response times.
- Users on G2 indicate that HelpWire shines in session recording features, scoring 9.3, which is particularly beneficial for training and compliance purposes, whereas Chrome Remote Desktop's session recording feature, with a score of 7.6, is often described as lacking in functionality and ease of access.
- Reviewers say that HelpWire's multi-session handling is impressive, scoring 9.3, allowing users to manage multiple connections efficiently, while Chrome Remote Desktop, with a score of 9.3 as well, is noted for its simplicity but may not offer the same level of control and flexibility.
- Users report that HelpWire's security features, particularly remote wipe and device management, score highly at 9.3 and 9.2 respectively, providing peace of mind for businesses, while Chrome Remote Desktop's security measures, with a remote wipe score of 7.7, are seen as less comprehensive, raising concerns for users prioritizing data protection.
Pricing
Entry-Level Pricing
Chrome Remote Desktop
No pricing availableHelpWire
No pricing availableFree Trial
Chrome Remote Desktop
No trial information availableHelpWire
No trial information availableRatings
Meets Requirements
8.4
42
9.3
27
Ease of Use
9.1
43
9.4
28
Ease of Setup
9.3
18
9.5
21
Ease of Admin
9.0
18
8.1
7
Quality of Support
8.8
32
9.4
27
Has the product been a good partner in doing business?
8.9
14
9.5
7
Product Direction (% positive)
9.1
41
9.6
26
Features by Category
Administration
Not enough data
9.3
15
Not enough data
9.0
16
Not enough data
8.7
14
Not enough data
8.5
14
Not enough data
9.3
14
Not enough data
9.1
13
Maintenance
Not enough data
9.4
13
Not enough data
8.9
12
Communication
Not enough data
8.9
12
Not enough data
9.0
12
Not enough data
9.0
12
Not enough data
8.6
12
Security
Not enough data
9.4
13
Not enough data
9.2
12
Device Support
Not enough data
7.8
13
Not enough data
8.7
13
Not enough data
9.4
12
Performance
Not enough data
8.9
11
Administration
8.8
23
9.5
14
8.5
22
9.2
14
8.2
23
9.1
13
7.9
21
9.2
13
8.3
20
9.4
13
8.8
21
9.6
13
8.4
20
9.6
14
Platform
8.5
23
9.6
13
8.6
22
8.5
14
8.6
22
9.4
13
8.0
23
9.4
14
Security
7.7
20
9.5
13
8.1
21
9.4
13
8.0
22
9.5
13
Categories
Categories
Shared Categories
Chrome Remote Desktop and HelpWire are categorized as Remote Desktop
Unique Categories
Chrome Remote Desktop has no unique categories
HelpWire is categorized as Remote Support
Reviews
Reviewers' Company Size
Chrome Remote Desktop
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HelpWire
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer & Network Security
14.3%
Information Technology and Services
12.2%
Computer Software
12.2%
Marketing and Advertising
6.1%
Internet
6.1%
Other
49.0%
Computer Software
13.8%
Writing and Editing
6.9%
Staffing and Recruiting
6.9%
Information Technology and Services
6.9%
Higher Education
6.9%
Other
58.6%
Discussions
What can Chrome Remote Desktop do?
1 Comment
CK
Remotely support users with issues or work remotely Read more
Chrome Remote Desktop has no more discussions with answers
HelpWire has no discussions with answers
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