# AnyDesk vs HelpWire Comparison
---
## AI Generated Summary
- **G2 reviewers report** that AnyDesk excels in overall user satisfaction, reflected in its higher G2 Score compared to HelpWire. Users appreciate its ability to maintain effective workflows remotely, highlighting the flexibility it offers for team collaboration.
- **Users say** that HelpWire provides a unique advantage for small businesses, particularly in client management. Reviewers enjoy the ability to segregate clients and maintain a full history of connections, which is especially beneficial for those assisting less tech-savvy users.
- **According to verified reviews** , AnyDesk is praised for its lightweight and portable nature, making it easy to transfer data and connect to devices remotely. This feature is particularly valued by users who need quick access without cumbersome installations.
- **Reviewers mention** that HelpWire stands out for its user-friendly approach, with many finding it a good alternative to more expensive solutions like TeamViewer. Users appreciate the absence of annoying disconnections and the straightforward setup process.
- **G2 reviewers highlight** that while AnyDesk has a robust feature set, including strong screen sharing capabilities, it faces challenges in meeting specific workflow needs for some users, who report occasional configuration difficulties.
- **Users report** that HelpWire's support quality is a strong point, with many praising the responsiveness and helpfulness of the support team. This contrasts with AnyDesk, where users have noted that while support is good, it may not always match the level of assistance provided by HelpWire.



| | AnyDesk | HelpWire | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.8 out of 5 | 
| **Total Reviews** | 1,092 | 30 | 
| **Largest Market Segment** | Small-Business (41.4% of reviews) | Small-Business (82.8% of reviews) | 
| **Entry Level Price** | $22.90 | No pricing available | 

---
## Top Pros & Cons

### AnyDesk

Pros:
- Ease of Use (29 reviews)
- Remote Control (16 reviews)

Cons:
- Connection Issues (9 reviews)
- Remote Access Issues (8 reviews)

### HelpWire

Pros:
- Reliable (2 reviews)
- Simplicity (2 reviews)

Cons:
- Connection Issues (1 reviews)
- Setup Difficulties (1 reviews)

---
## Ratings Comparison
| Rating | AnyDesk | HelpWire | 
|---|---|---|
  | **Meets Requirements** | 9.2 (910 reviews) | 9.3 (27 reviews) | 
  | **Ease of Use** | 9.3 (921 reviews) | 9.4 (28 reviews) | 
  | **Ease of Setup** | 9.3 (211 reviews) | 9.5 (21 reviews) | 
  | **Ease of Admin** | 9.0 (141 reviews) | 8.1 (7 reviews) | 
  | **Quality of Support** | 8.8 (808 reviews) | 9.4 (27 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (128 reviews) | 9.5 (7 reviews) | 
  | **Product Direction (% positive)** | 9.2 (875 reviews) | 9.6 (26 reviews) | 

---
## Pricing

### AnyDesk

#### Entry-Level Pricing

Plan: Solo

Price: $22.90

Description: Feature set for single-person companies.

Key Features:
- 1 licensed user
- Unlimited devices to connect to (Interactive Access)
- Up to 100 managed devices (Unattended Access)

[Browse all 4 editions](https://www.g2.com/products/anydesk/pricing)

#### Free Trial

Yes

### HelpWire

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **AnyDesk** | 8.9/10 | 347 |
| **HelpWire** | 9.0/10 | 16 |

#### Administration

| Feature | AnyDesk | HelpWire | 
|---|---|---|
| **Screen Sharing** | 9.4 (320 reviews) | 9.3 (15 reviews) | 
| **File Sharing** | 9.0 (313 reviews) | 9.0 (16 reviews) | 
| **Session Recording** | 9.0 (282 reviews) | 8.7 (14 reviews) | 
| **Unattended Remote Access** | 8.8 (287 reviews) | 8.5 (14 reviews) | 
| **Multi - Session Handling** | 8.8 (273 reviews) | 9.3 (14 reviews) | 
| **Multi-Monitor Support** | 8.9 (262 reviews) | 9.1 (13 reviews) | 

#### Maintenance

| Feature | AnyDesk | HelpWire | 
|---|---|---|
| **Remote Reboot** | 8.9 (271 reviews) | 9.4 (13 reviews) | 
| **Remote Printing** | 8.8 (249 reviews) | 8.9 (12 reviews) | 

#### Communication 

| Feature | AnyDesk | HelpWire | 
|---|---|---|
| **Text Chat** | 8.9 (282 reviews) | 8.9 (12 reviews) | 
| **VoIP** | 8.5 (223 reviews) | 9.0 (12 reviews) | 
| **Video Conference Call** | 8.5 (230 reviews) | 9.0 (12 reviews) | 
| **Screen Annotations** | 8.7 (251 reviews) | 8.6 (12 reviews) | 

#### Security

| Feature | AnyDesk | HelpWire | 
|---|---|---|
| **Data Encryption** | 8.9 (269 reviews) | 9.4 (13 reviews) | 
| **Compliance** | 8.9 (260 reviews) | 9.2 (12 reviews) | 

#### Device Support

| Feature | AnyDesk | HelpWire | 
|---|---|---|
| **Mobile Device Access** | 8.9 (276 reviews) | 7.8 (13 reviews) | 
| **Multi-Platform Support** | 9.0 (280 reviews) | 8.7 (13 reviews) | 
| **Cross-Platform** | 9.0 (279 reviews) | 9.4 (12 reviews) | 

#### Performance

| Feature | AnyDesk | HelpWire | 
|---|---|---|
| **Reporting** | 8.9 (266 reviews) | 8.9 (11 reviews) | 

### Remote Desktop

| Product | Score | Reviews |
|---|---|---|
| **AnyDesk** | 8.9/10 | 847 |
| **HelpWire** | 9.3/10 | 14 |

#### Administration

| Feature | AnyDesk | HelpWire | 
|---|---|---|
| **Usage Information** | 9.0 (698 reviews) | 9.5 (14 reviews) | 
| **Integrations** | 8.8 (623 reviews) | 9.2 (14 reviews) | 
| **Diagnostics** | Feature Not Available | 9.1 (13 reviews) | 
| **Session Recording** | 8.8 (651 reviews) | 9.2 (13 reviews) | 
| **Session Transfer** | 8.9 (659 reviews) | 9.4 (13 reviews) | 
| **Unattended Access** | 8.8 (680 reviews) | 9.6 (13 reviews) | 
| **File Sharing** | 9.0 (715 reviews) | 9.6 (14 reviews) | 

#### Platform

| Feature | AnyDesk | HelpWire | 
|---|---|---|
| **Cross-Platform Access** | 9.0 (683 reviews) | 9.6 (13 reviews) | 
| **Mobile Device Access** | 8.7 (670 reviews) | 8.5 (14 reviews) | 
| **Applications Management** | Feature Not Available | 9.4 (13 reviews) | 
| **Remote Device Control** | 9.2 (735 reviews) | 9.4 (14 reviews) | 

#### Security

| Feature | AnyDesk | HelpWire | 
|---|---|---|
| **Remote Wipe** | Feature Not Available | 9.5 (13 reviews) | 
| **Device Management** | Feature Not Available | 9.4 (13 reviews) | 
| **Device Enrollment** | Feature Not Available | 9.5 (13 reviews) | 

---
## Categories
**Shared Categories (2):** [Remote Desktop Software](https://www.g2.com/categories/remote-desktop), [Remote Support Software](https://www.g2.com/categories/remote-support)




---
## Reviewer Demographics

### By Company Size

| Segment | AnyDesk | HelpWire | 
|---|---|---|
| **Small-Business** | 41.4% | 82.8% | 
| **Mid-Market** | 41.0% | 17.2% | 
| **Enterprise** | 17.5% | 0% | 

### By Industry

#### AnyDesk

- **Information Technology and Services:** 22.1%
- **Computer Software:** 13.6%
- **Computer & Network Security:** 4.2%
- **Marketing and Advertising:** 3.6%
- **Telecommunications:** 3.0%
- **Financial Services:** 2.9%
- **Consumer Services:** 2.4%
- **Education Management:** 2.4%
- **Hospital & Health Care:** 2.0%
- **Logistics and Supply Chain:** 1.9%
- **Other:** 42.0%

#### HelpWire

- **Computer Software:** 13.8%
- **Writing and Editing:** 6.9%
- **Staffing and Recruiting:** 6.9%
- **Information Technology and Services:** 6.9%
- **Higher Education:** 6.9%
- **E-Learning:** 6.9%
- **Accounting:** 3.4%
- **Apparel & Fashion:** 3.4%
- **Architecture & Planning:** 3.4%
- **Arts and Crafts:** 3.4%
- **Other:** 37.9%

---
## Alternatives

### Alternatives to AnyDesk

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3964 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (694 reviews)
- [RemotePC](https://www.g2.com/products/remotepc/reviews) — 4.7/5 stars (641 reviews)
- [ISL Online](https://www.g2.com/products/isl-online/reviews) — 4.6/5 stars (593 reviews)
- [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (509 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (501 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (467 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (438 reviews)
- [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) — 4.7/5 stars (385 reviews)
- [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews) — 4.6/5 stars (206 reviews)

### Alternatives to HelpWire

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3964 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (438 reviews)
- [RemotePC](https://www.g2.com/products/remotepc/reviews) — 4.7/5 stars (641 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (501 reviews)
- [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (509 reviews)
- [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1040 reviews)
- [ISL Online](https://www.g2.com/products/isl-online/reviews) — 4.6/5 stars (593 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (694 reviews)
- [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (501 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (467 reviews)

---
## Top Discussions

### AnyDesk

- Title: [Is Anydesk better than Team Viewer?](https://www.g2.com/discussions/is-anydesk-better-than-team-viewer) — 5 comments, 3 upvotes
  > **Top comment:** "Yes it is. It's light, user friendly and easy to use and understand. "
- Title: [Is AnyDesk really free?](https://www.g2.com/discussions/is-anydesk-really-free) — 4 comments
  > **Top comment:** "Yes"
- Title: [could not log into the remote computer this was my issue and sometimes serious issue.](https://www.g2.com/discussions/13087-could-not-log-into-the-remote-computer-this-was-my-issue-and-sometimes-serious-issue) — 4 comments, 1 upvote
  > **Top comment:** "You must verify that the AnyDesk software is installed and with the permissions to connect to the target computer, from where the connection is required..."
- Title: [AnyDesk or TeamViewer?](https://www.g2.com/discussions/12587-a-anydesk-o-teamviewer) — 3 comments, 2 upvotes
  > **Top comment:** "Anydesk very useful software for business part and handling side very user friendly. I recommended our every clients."
- Title: [What is AnyDesk used for?](https://www.g2.com/discussions/what-is-anydesk-used-for) — 2 comments, 1 upvote
  > **Top comment:** "it is mostly used for remote desktop support and using this you can share your screen with another person also you can allow another person to access your..."

### HelpWire

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/anydesk-vs-helpwire)