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# AnyDesk vs HelpWire Comparison - What are their main differences?

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Reviews

**AnyDesk** [

4.5/5(1,101)

](https://www.g2.com/products/anydesk/reviews#reviews)

**HelpWire** [

4.8/5(31)

](https://www.g2.com/products/helpwire/reviews#reviews)

Pricing

**AnyDesk**
Free Trial

**$22.90** · Solo

**HelpWire**
No pricing available

**Pricing Insights**
from reviews

Time to Implement

**AnyDesk**
2 months

Based on 59 responses

**HelpWire**
Not enough reviews yet

Return on Investment

**AnyDesk**
14 months

Based on 48 responses

**HelpWire**
Not enough reviews yet

Perceived Cost

**AnyDesk**
$$$$$

**HelpWire**
Not enough reviews yet

Average Discount

**AnyDesk**
10%

**HelpWire**
Not enough reviews yet

 ![AnyDesk](https://images.g2crowd.com/uploads/product/hd_favicon/3188fa6e676a4d59bcc012231f4b06c3/anydesk.svg "AnyDesk")

 ![HelpWire](https://images.g2crowd.com/uploads/product/hd_favicon/fc5b485235736efae581ec2b127dafbb/helpwire.svg "HelpWire")

G2 offers free advice on this comparison.

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Pros & Cons

**AnyDesk**
[
Ease of Use (29)
](https://www.g2.com/products/anydesk/reviews?filters%5Bsentiment_snippet%5D=1103736&qs=pros-and-cons#reviews)[
Remote Control (16)
](https://www.g2.com/products/anydesk/reviews?filters%5Bsentiment_snippet%5D=1103873&qs=pros-and-cons#reviews)[
Connection Issues (9)
](https://www.g2.com/products/anydesk/reviews?filters%5Bsentiment_snippet%5D=1103784&qs=pros-and-cons#reviews)[
Remote Access Issues (8)
](https://www.g2.com/products/anydesk/reviews?filters%5Bsentiment_snippet%5D=1104275&qs=pros-and-cons#reviews)

**HelpWire**
[
Reliable (2)
](https://www.g2.com/products/helpwire/reviews?filters%5Bsentiment_snippet%5D=1472107&qs=pros-and-cons#reviews)[
Simplicity (2)
](https://www.g2.com/products/helpwire/reviews?filters%5Bsentiment_snippet%5D=1470842&qs=pros-and-cons#reviews)[
Connection Issues (1)
](https://www.g2.com/products/helpwire/reviews?filters%5Bsentiment_snippet%5D=1470603&qs=pros-and-cons#reviews)[
Setup Difficulties (1)
](https://www.g2.com/products/helpwire/reviews?filters%5Bsentiment_snippet%5D=2047465&qs=pros-and-cons#reviews)

Integrations

**AnyDesk**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2d6ad309a447dee0d5abbbd90062d20b/adobe-after-effects.png "Product Avatar Image")

After Effects

](https://www.g2.com/products/adobe-after-effects/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_8eac408c131f013530178efd9a9ca600/freshdesk.png "Product Avatar Image")

Freshdesk

](https://www.g2.com/products/freshdesk/reviews)[
View all
](https://www.g2.com/products/anydesk/integrations)

**HelpWire**
Not enough data

Screenshots

**AnyDesk**
 ![AnyDesk screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/99563/Windows.png)

**HelpWire**
 ![HelpWire screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1334532/1_operator_webapp_2x.png)

Ratings

Meets Requirements

**AnyDesk**

9.2

9.2917

**HelpWire**

9.3

9.328

Ease of Use

**AnyDesk**

9.3

9.3929

**HelpWire**

9.4

9.429

Ease of Setup

**AnyDesk**

9.4

9.4221

**HelpWire**

9.5

9.522

Ease of Admin

**AnyDesk**

9.1

9.1143

**HelpWire**

8.1

8.17

Quality of Support

**AnyDesk**

8.8

8.8815

**HelpWire**

9.5

9.528

Has the product been a good partner in doing business?

**AnyDesk**

8.7

8.7130

**HelpWire**

9.5

9.57

Product Direction (% positive)

**AnyDesk**

9.2

9.2882

**HelpWire**

9.6

9.626

Features

Remote Support[Hide 57 FeaturesShow 57 Features](javascript:void(0);)

8.9

351

9.0

16

Administration

Screen Sharing

9.4(won by 0.1)

321

9.3

15

File Sharing

9.0(tied score)

314

9.0(tied score)

16

Session Recording

9.0(won by 0.3)

281

8.7

14

Unattended Remote Access

8.8(won by 0.3)

287

8.5

14

Multi - Session Handling

8.8

274

9.3(won by 0.5)

14

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Multi-Monitor Support

8.9

261

9.1(won by 0.2)

13

Maintenance

Remote Reboot

8.8

270

9.4(won by 0.6)

13

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Remote Printing

8.7

249

8.9(won by 0.2)

12

Communication 

Text Chat

8.9(tied score)

283

8.9(tied score)

12

VoIP

8.4

222

9.0(won by 0.6)

12

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Video Conference Call

8.4

229

9.0(won by 0.6)

12

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Screen Annotations

8.7(won by 0.1)

251

8.6

12

Security

Data Encryption

8.9

268

9.4(won by 0.5)

13

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Compliance

8.9

259

9.2(won by 0.3)

12

Device Support

Mobile Device Access

8.9(won by 1.1)

276

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.8

13

Multi-Platform Support

9.0(won by 0.3)

280

8.7

13

Cross-Platform

9.0

279

9.4(won by 0.4)

12

Video Support

Not enough data

Not enough data

Performance

Reporting

8.9(tied score)

265

8.9(tied score)

11

Additional Functionality

Remote Monitoring & Management

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Two-Factor Authentication

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Summary Reports

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Session Transfer

Not enough data

Not enough data

Remote Update/Installation

Not enough data

Not enough data

Audit Trail

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Server Monitoring

Not enough data

Not enough data

Real-Time Updates

Not enough data

Not enough data

Troubleshooting

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Multiple User Accounts

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

API

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Remote Access/Control

Not enough data

Not enough data

User Management

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Diagnostic Tools

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Remote Desktop[Hide 61 FeaturesShow 61 Features](javascript:void(0);)

8.9

856

9.4

15

Administration

Usage Information

9.0

700

9.5(won by 0.5)

14

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Active Directory Integration

8.8

624

9.2(won by 0.4)

14

Session Recording

8.8

653

9.2(won by 0.4)

13

Session Transfer

8.9

660

9.4(won by 0.5)

13

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Unattended Access

8.8

683

9.6(won by 0.8)

14

 (There is a greater than 0.5 difference between this product's rating and its competitors)

File Sharing

9.0

720

9.6(won by 0.6)

14

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Diagnostics

Feature Not Available

9.1(won by default)

13

Screen Sharing

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Platform

Cross-Platform Access

9.0

684

9.6(won by 0.6)

13

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Mobile Device Access

8.7(won by 0.2)

672

8.5

14

Remote Access/Control

9.2

741

9.4(won by 0.2)

15

Applications Management

Feature Not Available

9.4(won by default)

13

Communication Management

Not enough data

Not enough data

Multiple Monitor Access

Not enough data

Not enough data

Security

Remote Wipe

Feature Not Available

9.5(won by default)

13

Device Management

Feature Not Available

9.4(won by default)

13

Device Enrollment

Feature Not Available

9.5(won by default)

13

Compliance Management

Not enough data

Not enough data

Remote Monitoring & Management

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Meeting Management

Not enough data

Not enough data

Print Management

Not enough data

Not enough data

User Management

Not enough data

Not enough data

Additional Functionality

Role-Based Permissions

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Whiteboard

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

API

Not enough data

Not enough data

Two-Factor Authentication

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Remote Printing

Not enough data

Not enough data

Server Monitoring

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Desktop Virtualization

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Remote Update/Installation

Not enough data

Not enough data

Event Logs

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Secure Login

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Uptime Reporting

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Authentication

Not enough data

Not enough data

Real-Time Chat

Not enough data

Not enough data

Diagnostics Tools

Not enough data

Not enough data

Summary Reports

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Multiple User Accounts

Not enough data

Not enough data

Troubleshooting

Not enough data

Not enough data

Real-Time Updates

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![AnyDesk](https://images.g2crowd.com/uploads/product/hd_favicon/3188fa6e676a4d59bcc012231f4b06c3/anydesk.svg "AnyDesk")](https://www.g2.com/products/anydesk/reviews)

AnyDesk

Small-Business(50 or fewer emp.)

41.4%

Mid-Market(51-1000 emp.)

41.2%

Enterprise(\> 1000 emp.)

17.4%

[![HelpWire](https://images.g2crowd.com/uploads/product/hd_favicon/fc5b485235736efae581ec2b127dafbb/helpwire.svg "HelpWire")](https://www.g2.com/products/helpwire/reviews)

HelpWire

Small-Business(50 or fewer emp.)

80.0%

Mid-Market(51-1000 emp.)

20.0%

Enterprise(\> 1000 emp.)

0%

Small-Business

(50 or fewer emp.)

41.4%

80.0%

Mid-Market

(51-1000 emp.)

41.2%

20.0%

Enterprise

(\> 1000 emp.)

17.4%

0%

Reviewers' Industry

[![AnyDesk](https://images.g2crowd.com/uploads/product/hd_favicon/3188fa6e676a4d59bcc012231f4b06c3/anydesk.svg "AnyDesk")](https://www.g2.com/products/anydesk/reviews)
AnyDesk

Information Technology and Services

22.0%

Computer Software

13.7%

Computer & Network Security

4.2%

Marketing and Advertising

3.6%

Telecommunications

3.0%

Other

53.5%

[![HelpWire](https://images.g2crowd.com/uploads/product/hd_favicon/fc5b485235736efae581ec2b127dafbb/helpwire.svg "HelpWire")](https://www.g2.com/products/helpwire/reviews)
HelpWire

Computer Software

13.3%

Writing and Editing

6.7%

Staffing and Recruiting

6.7%

Information Technology and Services

6.7%

Higher Education

6.7%

Other

60.0%

FAQs

## AnyDesk vs HelpWire FAQs

Generated using AI

Last updated: August 15, 2026

### What is the difference between AnyDesk vs HelpWire?

HelpWire stands out from AnyDesk with a higher G2 rating, stronger support and setup scores, and a top-cited strength in simplicity and reliability, while AnyDesk is recognized for its ease of use and broad adoption.

| [AnyDesk](https://www.g2.com/products/anydesk/reviews) | [HelpWire](https://www.g2.com/products/helpwire/reviews) |
| --- | --- |
| 4.5/5 (1,104 reviews) | 4.8/5 (30 reviews) |
| Mid-Market | Small-Business |
| 9.3 | 9.5 |
| 8.8 | 9.4 |
| Ease of Use (29 all-time mentions) | Simplicity and Reliability |

### How do the pricing models of AnyDesk and HelpWire compare?

HelpWire is rated higher for value, with reviewers expressing greater satisfaction with its pricing and free tier compared to AnyDesk.

- **AnyDesk:** Reviewers note that while AnyDesk offers a free tier, there are frustrations with licensing clarity and restrictions on free use, and some mention that advanced features require paid subscriptions.
- **HelpWire:** Reviewers consistently praise HelpWire for its genuinely free tier for both individuals and businesses, with no aggressive upgrade prompts, and highlight its strong value for small and medium-sized enterprises.
- **Switching-reason:** Several reviewers switched to HelpWire from TeamViewer and AnyDesk due to HelpWire's stable free offering and lack of disruptive commercial-use warnings.

### What are the best alternatives to AnyDesk and HelpWire?

The top 3 alternatives to AnyDesk and HelpWire are TeamViewer, Zoho Assist, and RemotePC.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [AnyDesk](https://www.g2.com/products/anydesk/reviews) | 4.5/5 (1,104 reviews) | Mid-Market | Free tier available, but advanced features require paid subscription | Ease of Use (29 all-time mentions) |
| [HelpWire](https://www.g2.com/products/helpwire/reviews) | 4.8/5 (30 reviews) | Small-Business | Genuinely free for individuals and businesses | Simplicity and Reliability |
| [TeamViewer](https://www.g2.com/products/teamviewer/reviews) | 4.5/5 (4,155 reviews) | Small-Business | — | — |
| [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) | 4.7/5 (719 reviews) | Small-Business | — | — |
| [RemotePC](https://www.g2.com/products/remotepc/reviews) | 4.7/5 (669 reviews) | Small-Business | — | — |

### Which Remote Desktop features should I prioritize when comparing AnyDesk and HelpWire?

Buyers comparing AnyDesk and HelpWire should prioritize Ease of Setup, Quality of Support, File Sharing, Security, and Cross-Platform Compatibility.

- **Ease of Setup:** AnyDesk scores 9.3, HelpWire scores 9.5; both are highly rated, with HelpWire slightly ahead.
- **Quality of Support:** AnyDesk scores 8.8, HelpWire scores 9.4; HelpWire leads in support satisfaction.
- **File Sharing:** AnyDesk has 14 all-time mentions for file transfer, while HelpWire is frequently praised for smooth and quick file sharing in recent reviews.
- **Security:** AnyDesk has 10 all-time mentions for security focus; HelpWire is highlighted for industry-standard authentication and high-grade encryption in recent reviews.
- **Cross-Platform Compatibility:** AnyDesk is noted for mobile compatibility (8 all-time mentions); HelpWire is praised for cross-platform support, especially for Windows and macOS, but lacks mobile support.

### What are the pros and cons of AnyDesk vs HelpWire?

AnyDesk's headline strength is ease of use, while HelpWire's is simplicity and reliability for small businesses.

- **AnyDesk strengths:** Ease of Use (29 all-time mentions), Remote Control (16), Remote Support (15), Easy Access (14), File Transfer (14), Security Focus (10), Performance (10), Mobile Compatibility (8).
- **AnyDesk trade-offs:** Connection Issues (9 all-time mentions), Remote Access Issues (8), advanced features restricted to paid tiers, occasional session instability, and licensing complexity.
- **HelpWire strengths:** Simplicity and Reliability, Easy Setup, Cross-Platform Support, File Sharing, Customer Support, and a genuinely free tier for businesses and individuals.
- **HelpWire trade-offs:** Limited mobile support, no screen recording, occasional connection delays, and a steeper learning curve for non-technical users.

### Is AnyDesk or HelpWire better for small businesses?

HelpWire is the better fit for small businesses, with a higher G2 rating and a largest segment in Small-Business.

- **AnyDesk:** Largest segment is Mid-Market; reviewers highlight its ease of use and broad adoption, but note licensing complexity and advanced features behind paywalls.
- **HelpWire:** Largest segment is Small-Business; reviewers consistently praise its free tier, simplicity, and strong support, making it especially attractive for small business needs.

### Which Remote Desktop platform has better integrations?

AnyDesk is favored for integrations, with reviewers mentioning integration with Adobe After Effects.

- **AnyDesk:** Integration with Adobe After Effects is cited in recent reviews.
- **HelpWire:** No integrations are mentioned in recent reviews.

### How do AnyDesk and HelpWire compare on customer support?

HelpWire leads on Quality of Support, with a 0.6-point advantage over AnyDesk (9.4 vs 8.8).

- **AnyDesk:** Reviewers describe support as generally responsive, but note that priority is given to paid users and that support for the free tier is limited.
- **HelpWire:** Reviewers consistently praise HelpWire's support, highlighting 24/7 availability, prompt responses, and high satisfaction with the support experience.

### Which is easier to implement, AnyDesk or HelpWire?

HelpWire is rated higher for Ease of Setup, with a 0.2-point advantage over AnyDesk (9.5 vs 9.3).

- **AnyDesk:** Reviewers highlight straightforward installation and minimal technical requirements, with setup scores of 9.3 and frequent praise for ease of onboarding.
- **HelpWire:** Reviewers consistently cite quick setup, zero-configuration requirements, and a user-friendly process, reflected in its 9.5 Ease of Setup score.

### Which product has better File Sharing?

HelpWire is favored for File Sharing, with reviewers frequently praising its smooth and quick file transfer capabilities.

- **AnyDesk:** File Transfer is cited in 14 all-time mentions; reviewers note reliable file sharing but mention occasional slowdowns with large files.
- **HelpWire:** Reviewers consistently highlight smooth, real-time file sharing and ease of transferring files during remote sessions, with strong satisfaction in recent reviews.

Alternatives

**AnyDesk Alternatives**

 ![TeamViewer](https://images.g2crowd.com/uploads/product/hd_favicon/2d6f572fdd0b0f850dce61e168209cb2/teamviewer.svg "TeamViewer")

[
TeamViewer
](/products/teamviewer/reviews)

 ![Zoho Assist](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_7ee2cab523a7147547566ed433736ac6/zoho-assist.png "Zoho Assist")

[
Zoho Assist
](/products/zoho-assist/reviews)

 ![RemotePC](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_070fa14924179867f32d49326026477e/remotepc.png "RemotePC")

[
RemotePC
](/products/remotepc/reviews)

 ![ISL Online](https://images.g2crowd.com/uploads/product/hd_favicon/8c66fd40d1423b27dff117a73a614d7c/isl-online.svg "ISL Online")

[
ISL Online
](/products/isl-online/reviews)

**HelpWire Alternatives**

 ![TeamViewer](https://images.g2crowd.com/uploads/product/hd_favicon/2d6f572fdd0b0f850dce61e168209cb2/teamviewer.svg "TeamViewer")

[
TeamViewer
](/products/teamviewer/reviews)

 ![RealVNC](https://images.g2crowd.com/uploads/product/hd_favicon/f99a60229ef0f9debd7c31835afd8ed9/vnc-connect.svg "RealVNC")

[
RealVNC
](/products/realvnc/reviews)

 ![ScreenConnect](https://images.g2crowd.com/uploads/product/hd_favicon/0bca4a557cfe6bea5f4fb24eaee6b1d8/screenconnect.svg "ScreenConnect")

[
ScreenConnect
](/products/screenconnect/reviews)

 ![RemotePC](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_070fa14924179867f32d49326026477e/remotepc.png "RemotePC")

[
RemotePC
](/products/remotepc/reviews)