The biggest thing is that sessions don't end on their own. As long as TeamViewer worked, it was fine. But the moment we hit a connection problem, there was no getting through to their support. Guessing we're too small an account for them to bother with. HelpWire replies fast and for what we need day to day that's enough. Session start via link also cuts out a step, the client doesn't need to create an account and I don't need to talk them through their credentials over the phone. Review collected by and hosted on G2.com.

Mobile access is claimed as planned but isn't there yet, which matters for us since a few requests come in while we're on the road. Review collected by and hosted on G2.com.

The fact that I can easily segregate my clients and have a full history of my connection to them is amazing. I like the fact that I can send a link to them and then talk them through what to do when they receive it (many are elderly and techo-illiterate). The emails and link are professional and give them reassurance. I like unattended access for those clients that need that extra layer of help. Love this app. Review collected by and hosted on G2.com.

I really can't complain. I like that there is a free tier that really, truly lets me try it out with nagging me to upgrade. Ironically, this may well lead me to a paid tier - precisely because they don't nag and let me really test the product. Occasionally there are days when the screen drops, but it reconnects with a click. Review collected by and hosted on G2.com.

As a long-time TeamViewer user for personal projects and helping family, I grew increasingly frustrated with its frequent disconnections and persistent "commercial use" warnings, despite my usage being entirely non-commercial. The sessions would time out constantly, making it almost unusable. I decided to search for an alternative and found Helpwire. I am incredibly impressed. Helpwire provides a stable, reliable connection without any of the interruptions I faced before. The setup is simple, and it just works. Review collected by and hosted on G2.com.

File transfer doesn't work sometimes. I have to try multiple times to make it work. Review collected by and hosted on G2.com.

Very good and free alternative to TV. Easy to use and nice concept. No annoying disconnections and forcing to buy premium\bussiness subscription\ or smth like that. Review collected by and hosted on G2.com.

Connection sometimes might be broken. But can't complain because the product is free at the moment (JUL 2025) Review collected by and hosted on G2.com.

I got gatvol of teamviewer and its issues and moved over to HelpWire and i'm blown away.

Fast effective and doesn't drain my computers resources.

It works really well props to the devs. Review collected by and hosted on G2.com.

The client to connect to your computers is a bit difficult, Possibly a UI for the person maintaining the connections. Review collected by and hosted on G2.com.

Helpwire is a free remote application that allows technicians to provide customer support seamlessly on Windows as well as macOS from anywhere in the world. It has an intuitive user interface that ensures ease of use to the customers. It offers dynamic features including file transfer, client management, and help desk process promptly. It can connect multiple screens. Review collected by and hosted on G2.com.

Helpwire sometimes lags in between sessions. It does not support mobile and the screen recording feature is not installed in the application which are some drawbacks. Review collected by and hosted on G2.com.

Helpwire has exceeded our expectations in every way. Its design and easy-to-use features make it accessible for everyone. The most important feature is the cross-platform compatibility, which allows assisting users on various operating systems without any issue. There are lots of features to describe briefly, but I'll say Helpwire has become an indispensable tool in the remote support toolkit. It's reliable, efficient, and incredible. Review collected by and hosted on G2.com.

Limited mobile support I found a major drawback about Helpwire. Screen recording is an issue also, and sometimes there's a delay to connect, especially when we need it urgently. Review collected by and hosted on G2.com.

HelpWire's easy-to-use design and smooth integration were its two most alluring features. The user-friendly layout of the platform makes navigating through its features a breeze, especially for those who are not very tech-savvy. The support staff also responds to inquiries with exceptional promptness and accuracy, which is commendable. Review collected by and hosted on G2.com.

On the other hand, I felt that there was sometimes a delay in connection, which was a little disappointing. The service occasionally delays a little bit at busy times, which might be a little annoying when you have urgent work to do. To help users fully utilise the platform's possibilities, some of the complex functions, even with their usually intuitive layout, may utilise more thorough tutorials or instructions. Review collected by and hosted on G2.com.

Working for myself means I need the best tools to help me provide my clients with the best services. Today, HelpWire is my number-one source for remote assistance. The fact that the system is secured in the cloud relieves a lot of stress from me, and the easy-to-use interface makes it very easy to work with. This is a big plus if it is completely free. One of the things I like most about this tool is that it has a smooth file transfer option and an instant chat option for communicating during sessions. In general, HelpWire is a great addition to the set of tools that I use for my projects. Review collected by and hosted on G2.com.

I recently encountered a scenario where having unattended access would have been beneficial. Apart from that, I haven't come across any significant disadvantages. Review collected by and hosted on G2.com.

The easier use or the application which is user friendly and gives you a lot of benefits on free basis, working from home this application gives me remote support for file transfers, screen sharing and easy communication through the chatbox. What else is needed for your work from home profile. Review collected by and hosted on G2.com.

There are a few things that needs to be upgraded but so far didn't come across any issues while using HelpWire. Review collected by and hosted on G2.com.