Effective to work on customer support queries. Review collected by and hosted on G2.com.
Sometimes export tickets do not work and do not receive notifications instantly. Review collected by and hosted on G2.com.
Able to filter on only my open and active tickets. Review collected by and hosted on G2.com.
The dashboard is messy, hard to navigate between the different analytics without getting confused Review collected by and hosted on G2.com.
Simple yet very powerful helpdesk tool which helps to manage all the customers' requests in one place. It's very easy to integrate it with Gmail, Yahoo! Mail, Outlook and Office 365. It was very easy to set it with Gmail. It integrates with different tools using Zapier integration. Review collected by and hosted on G2.com.
I don't see any downsides. Everything works as it should. Review collected by and hosted on G2.com.
My favorite features are automation options. They helped us to solve some of the customers' requests automatically, so that our consultants can focus on more challenging problems and issues that need our real involvement. I also appreciate its' inbox, which is well organized and designed in the way everybody know what to do. It helped us to better organize our work within the team and improved our response rate for common support questions. Review collected by and hosted on G2.com.
Well, at the moment all works really good and I don't see any fields for improvement. Review collected by and hosted on G2.com.
When it comes to ticket management and building a better customer bond, HelpDesk is one tool that will be on the top of my recommendation list. All the results are present in one place that makes it easy for me to take a look and enhance my performance. Everything is so detailed and simple. Review collected by and hosted on G2.com.
I don’t have such a problem with this application, my work is going on smoothly without any hassle as such. Review collected by and hosted on G2.com.
In our opinion, HelpDesk is easy to use and intuitive. Our agents had no problem with mastering the features, which is a plus. The whole implementation and data migration are super fast. We have speeded up time-consuming tasks with automated workflows. Support team appreciates that frequently asked questions can be solved in a few seconds with canned responses. It's good to add HelpDesk to your tool list. Review collected by and hosted on G2.com.
Nothing so far, I believe they will keep me updated as usual if they implement some new features. Review collected by and hosted on G2.com.
There are several reasons why we chose HelpDesk. It's easy to implement and use. Everyone can understand this tool, regardless of their experience. It's clear, and you can handle multiple tickets at once without any frustration. On top of that, HelpDesk is regularly updated with new features that impress with their usability. Review collected by and hosted on G2.com.
I have no doubts about HelpDesk. It's a great tool and ensures good customer service. Review collected by and hosted on G2.com.
Thanks to HelpDesk, we organized our work in the team and streamlined ticketing processes. We don't need any additional software to solve customer requests quickly and effectively. Review collected by and hosted on G2.com.
We have no comment on this part. Features work well and the product handles all requests correctly. Review collected by and hosted on G2.com.
We love how easy and smooth it is to handle tickets and build customer relationships with HelpDesk. The ability to track customer service activities has been a great help. Review collected by and hosted on G2.com.
I have no comments on any flaws in HelpDesk. Everything has been smooth so far. Review collected by and hosted on G2.com.
I love Helpdesk because it has so many features that I need for the entire customer support tasks. You don't need any other software. Review collected by and hosted on G2.com.
Nothing to complain, everything is executed perfectly. Review collected by and hosted on G2.com.
Pricing provided by HelpDesk.
