I like the search engine function and the UX design that is very user friendly Review collected by and hosted on G2.com.
Sometimes, the featured articles on the right side of the screen are not related to the one I'm currently on. Review collected by and hosted on G2.com.
That I can get assistance from the IT department very fast because of this software. Review collected by and hosted on G2.com.
At the moment I love everything, there are no bad reviews for now. Review collected by and hosted on G2.com.
-Easy to use ticketing system
-Free trial for 14 days gives enough time to look into all features
- web based application, so can use it anywhere Review collected by and hosted on G2.com.
the graphical interface of the application can be made better. Review collected by and hosted on G2.com.
I am able to allocate support admins specific tickets to be handled by them in the departments Review collected by and hosted on G2.com.
Help Desk is a very good platform, all the features work well Review collected by and hosted on G2.com.
The most helpful features are the organizational tools, such as flagging tickets based on priority, dept etc... Tickets can also be assigned to individual users regardless of group and team. Review collected by and hosted on G2.com.
This system takes over our standard email inbox and occasionally makes replying to standard emails more complicated than it could be. This can be amended by replying to standard emails via a client such as Outlook. Review collected by and hosted on G2.com.
The filters and being able to link refer Review collected by and hosted on G2.com.
The filters and being able to reference back to the desk case Review collected by and hosted on G2.com.
Always find the steps to solve my problem. Review collected by and hosted on G2.com.
At the moment I do not have any bad review Review collected by and hosted on G2.com.
* Help Desk is a one-stop software that provides centralized information and supports management to end-users.
* With Help Desk software, one can easily raise their tickets for their respective concerns.
* It facilitates to handle queries on the basis of automated routing, prioritization, categorization.
* For using Help Desk, we only need a web browser to access help desk services which makes it most effortless and best option among users.
* It is suitable for all companies regardless of company size whether it is small or large. Review collected by and hosted on G2.com.
* If we are able to receive notification sound in HelpDesk when message comes then it would be very helpful. Review collected by and hosted on G2.com.
Resolve problems faster. Get real-time reports and insights. Ease for all users. Review collected by and hosted on G2.com.
Sometime connection problem occurred while on support. Review collected by and hosted on G2.com.
Features provides are easy and best in tool Review collected by and hosted on G2.com.
Can be more user friendly then now it is Review collected by and hosted on G2.com.
Pricing provided by HelpDesk.
