# Gryphon ONE Reviews **Vendor:** Gryphon AI **Category:** [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking) **Average Rating:** 4.2/5.0 **Total Reviews:** 442 ## About Gryphon ONE Gryphon AI’s vision is to accelerate revenue growth by maximizing the yield of enterprise outreach, anchored in the principle of “Growth through Governance – Contact Compliance without Compromise”. Gryphon AI provides a transparent governance layer that unlocks untapped market potential with 100% audit readiness. This strategy operationalizes contact governance and real‑time TCPA, DNC, and TSR compliance across Legal, Marketing, and Collections, as well as regulated industries including Financial Services, Insurance, Healthcare, and Retail. By optimizing reach and enabling real-time auditing, Gryphon AI increases velocity across voice, SMS, and AI-driven channels while eliminating the over-suppression of compliant customers. Powered by distinctive capabilities, a strategic partner ecosystem, and 25 years of expertise, this framework forms the foundation of the Gryphon ONE platform and turns compliance into a durable competitive advantage. Learn more at www.gryphon.ai. Revenue Growth – ​As organizations struggle to meet the imposing demands associated with compliant outreach, they find their contactable universe dwindling exponentially. One of the key contributors to this reduction is the over-suppression of reachable contacts. With over 25 years of experience, Gryphon AI fully understands the breadth of an organization’s contact compliance demands and has helped over 200 enterprise organizations mitigate risk while broadening their marketable reach. ​​ Customer Experience – Gryphon AI's best-in-class AI solution delivers real-time intelligence to support business-specific objectives throughout every interaction. Gryphon AI engages in every customer interaction, providing actionable insights, real-time enablement, and valuable KPIs detailing the overall success of every interaction, delivering a personalized experience, improved agent performance, and increased customer satisfaction and loyalty.​​ Risk Mitigation – ​Gryphon AI has been a trusted advisor protecting enterprise companies from TCPA and other all-channel Do Not Contact violations through an automated, platform-based approach to contact compliance for nearly a quarter of a century. Our real-time platform accounts for all regulatory lists, constantly changing contact compliance data, and timebound restrictions while honoring opt-out requests and applying proprietary existing business relationship and consent data, with a comprehensive audit trail of those activities. ## Gryphon ONE Pros & Cons **What users like:** - Users value the **simple and reliable compliance management** of Gryphon ONE, significantly reducing manual workload and enhancing confidence. (5 reviews) - Users find the **ease of use** of Gryphon ONE enhances efficiency and simplifies compliance management consistently. (3 reviews) - Users find the **user-friendly interface** of Gryphon ONE makes integration and compliance management simple and efficient. (3 reviews) - Users value the **accuracy** of Gryphon ONE, ensuring compliance and effortless management of regulations and reporting. (2 reviews) - Features (2 reviews) - Users find the **intuitive design** of Gryphon ONE makes integration and navigation straightforward and user-friendly. (2 reviews) - Simple (2 reviews) - Analytics (1 reviews) - Business Management (1 reviews) - Users value the **peace of mind** provided by Gryphon ONE's call management, ensuring compliance with curfew and holiday restrictions. (1 reviews) **What users dislike:** - Call Issues (3 reviews) - Users experience challenges with **complex customization** , leading to slow implementation and unexpected costs affecting their budget. (2 reviews) - Dialer Issues (2 reviews) - Users find the **difficult setup** of Gryphon ONE challenging, requiring significant organizational involvement and unclear cost implications. (2 reviews) - Users find the Gryphon ONE **expensive** , especially with hidden add-on costs impacting budgeting and overall value. (2 reviews) - Initial Difficulties (2 reviews) - Integration Issues (2 reviews) - Users note a **lack of detail** on costs and documentation, making implementation and budgeting more challenging. (2 reviews) - Learning Curve (2 reviews) - Users experience **limited customization** options, making implementation and budgeting more challenging than anticipated. (2 reviews) ## Gryphon ONE Reviews ### 1. Implementing Call Blocking with Gryphon: A True Game Changer **Rating:** 5.0/5.0 stars **Reviewed by:** Kim L. | Senior Compliance Director, Enterprise (> 1000 emp.) **Reviewed Date:** July 24, 2025 **What do you like best about Gryphon ONE?** Introducing Gryphon’s call blocking solution was a transformative move for our company. The system integrates seamlessly into our operations and has completely taken the worry out of compliance—something that used to require significant time and oversight. Beyond the technology itself, Gryphon has proven to be an outstanding partner. Their team is easy to work with, incredibly responsive, and truly attentive to our evolving business needs. The experience has been smooth, professional, and results-driven from day one. **What do you dislike about Gryphon ONE?** I dont have anything that I dislike, service does exactly what was promised. **What problems is Gryphon ONE solving and how is that benefiting you?** Gryphon ensures we never make a compliance mistake. While we’ve had internal processes in place to prevent dialing customers we shouldn’t contact, human error is always a possibility. Gryphon eliminates that risk entirely by automatically blocking calls that shouldn’t be made from a compliance standpoint. It’s a foolproof system that gives us complete peace of mind. Investing in Gryphon has proven to be a smart decision—and well worth the cost. **Official Response from Rebekah Naramore:** > We're thrilled to hear that Gryphon's call blocking solution has had such a positive impact on your company's operations and compliance efforts. Thank you for highlighting our seamless integration, outstanding partnership, and results-driven approach. ### 2. Gryphon ONE Helps Us Stay Confidently Compliant **Rating:** 4.5/5.0 stars **Reviewed by:** Venu M. | Sr Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2025 **What do you like best about Gryphon ONE?** The platform makes compliance management simple and reliable. Its inbuilt DNC functionalities reduce a lot of manual work, and the team’s knowledge of regulatory requirements gives us confidence that we’re staying compliant. The reporting and visibility features are also easy to use, which helps leadership track performance quickly. **What do you dislike about Gryphon ONE?** Like most enterprise tools, there’s a learning curve during implementation. At times, customization can feel slower than expected. Also, clearer upfront details on add-on costs (such as audit files or additional reporting needs) would make budgeting smoother. **What problems is Gryphon ONE solving and how is that benefiting you?** Gryphon ONE helps us manage DNC compliance seamlessly across the organization. It takes the complexity out of staying aligned with FCC rules, reduces risk, and allows our team to focus more on customer engagement rather than worrying about regulatory gaps. **Official Response from Rebekah Naramore:** > It's great to hear that Gryphon ONE is helping you manage DNC compliance seamlessly and allowing your team to focus more on customer engagement. We are committed to providing a platform that reduces risk and ensures alignment with regulatory requirements. ### 3. Gryphon is one of the leading solution providers for Do Not Contact space. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** August 11, 2025 **What do you like best about Gryphon ONE?** Lot of functionalities for Do Not Contact solutions are inbuilt and the team is experienced in the legal rules around DNC. **What do you dislike about Gryphon ONE?** We faced some challenges implementing customized solutions, felt that our organization took ownership of testing the solution during implementation. Being upfront about cost would be helpful. Eg: We did not know that getting files for auditing would be added to transactional charges. Yearly cost is on the higher side when compared to other vendors. **What problems is Gryphon ONE solving and how is that benefiting you?** Gryphon is hosting our Do not contact solution and data. It helps our organization stay compliant with FCC legal regulations. **Official Response from Rebekah Naramore:** > Thank you for sharing your experience with Gryphon ONE. We are glad to hear that the inbuilt functionalities and our team's expertise have been beneficial for your organization. We understand your concerns about the implementation process and cost transparency, and we will take your feedback into consideration for future improvements. ### 4. Review **Rating:** 4.5/5.0 stars **Reviewed by:** John G. | CCO, Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2025 **What do you like best about Gryphon ONE?** Teleblock was the best service with Gryphon **What do you dislike about Gryphon ONE?** We have not fully utilized al of Gryphon one to have a better answer **What problems is Gryphon ONE solving and how is that benefiting you?** Solving the Federal DNC teleblocking **Official Response from Rebekah Naramore:** > Thank you for your feedback. We hope you can fully utilize Gryphon ONE to experience all of its benefits. ### 5. SVP of Strategic Development - Americas **Rating:** 5.0/5.0 stars **Reviewed by:** David N. | SVP of Strategic Development - Americas, Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2025 **What do you like best about Gryphon ONE?** Ability to feel confident that all our Campaigns are compliant and continued compliance revision updates **What do you dislike about Gryphon ONE?** No downside. All my requirements are met and seamless use **What problems is Gryphon ONE solving and how is that benefiting you?** Systematic consistency of actions required to comply with all DNC & Tracking **Official Response from Rebekah Naramore:** > We are thrilled to hear that Gryphon ONE has provided you with the confidence in compliance and seamless use. Thank you for sharing your positive experience! ### 6. Enjoy working with the Gryphon team **Rating:** 5.0/5.0 stars **Reviewed by:** Michael M. | Vice President, Legal, Enterprise (> 1000 emp.) **Reviewed Date:** July 24, 2025 **What do you like best about Gryphon ONE?** Gryphon excels in customer support, guidance as well as having excellent technology solutions. **What do you dislike about Gryphon ONE?** Nothing comes to mind in terms of what I dislike about Gryphon. The technology is impressive, but their bread and butter is their customer support. **What problems is Gryphon ONE solving and how is that benefiting you?** Gryphon assists our company with telephone compliance technology solutions. **Official Response from Rebekah Naramore:** > We're thrilled to hear that you enjoy working with our team and find our customer support and technology solutions excellent. Thank you for your positive feedback! ### 7. Senior Director, FP&A **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2025 **What do you like best about Gryphon ONE?** The integration process within the Salesforce AppExchange is straightforward and user-friendly. **What do you dislike about Gryphon ONE?** The call block reason code reporting feature is not integrated with the Salesforce or Telephony application. **What problems is Gryphon ONE solving and how is that benefiting you?** DNC call compliance, curfew and State of Emergency **Official Response from Rebekah Naramore:** > We're glad to hear that you find the integration process within the Salesforce AppExchange straightforward and user-friendly. We appreciate your feedback about the call block reason code reporting feature and will take it into consideration for future improvements. ### 8. Experience has been great **Rating:** 4.5/5.0 stars **Reviewed by:** Amanda S. | Project Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 01, 2025 **What do you like best about Gryphon ONE?** The ability to scrub against the RND, Federal & State DNC lists **What do you dislike about Gryphon ONE?** I think some of the API and SFTP requirement documents could have been made a bit more clearer **What problems is Gryphon ONE solving and how is that benefiting you?** Scrubbing against the RND and DNC lists to reduce TCPA risk **Official Response from Rebekah Naramore:** > Thank you for your feedback on the API and SFTP requirement documents. We will take this into consideration for future improvements. Thank you for your feedback on the API and SFTP requirement documents. We will take this into consideration for future improvements. ### 9. Administrative setup and roll out. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2025 **What do you like best about Gryphon ONE?** The Gryphon ONE app is straight forward and logical. User friendly. **What do you dislike about Gryphon ONE?** There is no way to put calls on speaker phone. **What problems is Gryphon ONE solving and how is that benefiting you?** Gryphon ONE helps the Firm stay in compliance with Federal DNC regulations. **Official Response from Rebekah Naramore:** > We're glad to hear that you find Gryphon ONE app user-friendly and logical. We appreciate your feedback. ### 10. Great Partner: So Easy To Work With **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2025 **What do you like best about Gryphon ONE?** The fast turn around on fixes when QA testing and fixing issues in Production. Gryphon Team was always prepared for our meetings. **What do you dislike about Gryphon ONE?** I can't think of anything in particular. **What problems is Gryphon ONE solving and how is that benefiting you?** Outsourcing this solution has helped us stay focused on our business and not have to track the constantly changing compliance rule changes. **Official Response from Rebekah Naramore:** > We're thrilled to hear that you found our team easy to work with and that we were able to provide fast turnarounds on fixes. We appreciate your feedback and look forward to continuing to support your business. ## Gryphon ONE Discussions - [How do you prove ROI?](https://www.g2.com/discussions/how-do-you-prove-roi) - 2 upvotes - [What about email platforms?](https://www.g2.com/discussions/what-about-email-platforms) - 1 upvote - [How can Gryphon ensure the highest call quality?](https://www.g2.com/discussions/what-is-the-quality-of-the-phone-call) - 1 upvote - [Will Gryphon work with the phone system I currently have?](https://www.g2.com/discussions/will-gryphon-work-with-the-phone-system-i-currently-have) - 1 upvote - [Do you have a mobile app for reps that are not seated in an office?](https://www.g2.com/discussions/is-there-an-app-reps-can-download) - 1 upvote - [View Gryphon ONE pricing details and edition comparison](https://www.g2.com/products/gryphon-one/reviews/gryphon-one-review-366954?section=pricing&secure%5Bexpires_at%5D=2026-05-26+17%3A01%3A11+-0500&secure%5Bsession_id%5D=c102417e-0233-491b-b323-4325305df5b3&secure%5Btoken%5D=a6ef68f3ea4c771a23ae84ccd13c385d30cc2bee3e5d8abdce2062b19a61ccc2&format=llm_user) ## Gryphon ONE Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) ## Gryphon ONE Features **Quality Assurance** - Evaluation - Calibration - Reports **Compliance** - Regulations - Updates - Exemptions **Feedback Management** - Tagging - Custom Reports and Dashboards **Policy Management - Digital Communications Governance** - Communications Policies Enforcement And Tracking - Customizable Policy Templates **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Engagement** - Feedback - Dashboards - Training **Management** - Scrubbing - Blocking - Campaign Management - Screening **Feedback Analysis** - Thematic Analysis - Sentiment Analysis **Surveillance - Digital Communications Governance** - Real-Time Monitoring Of Digital Communications Channels - Alert System To Identify And Address Violation Of Policies **Contacts** - Personalization - Record Prospect Data **Performance** - Integrations - Compliance **Integration** - Phone Systems - Marketing & CRM - Third-Party **Analytics and Reporting - Digital Communications Governance** - Tools To Analyze Communication Trends And Patterns - Compliance Metrics **Insights** - Notes - Daily Summary - Automated Emails - Automated Note Taking **Generative AI** - AI Text Summarization **Generative AI** - AI Text Summarization **Compliance Management - Digital Communications Governance** - Legal Requirements - Regulations Change Updates ## Top Gryphon ONE Alternatives - [Outreach](https://www.g2.com/products/outreach/reviews) - 4.3/5.0 (3,496 reviews) - [Salesloft](https://www.g2.com/products/salesloft/reviews) - 4.5/5.0 (4,153 reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (592 reviews)