# Gryphon ONE Reviews **Vendor:** Gryphon AI **Category:** [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking) **Average Rating:** 4.2/5.0 **Total Reviews:** 442 ## About Gryphon ONE Gryphon AI’s vision is to accelerate revenue growth by maximizing the yield of enterprise outreach, anchored in the principle of “Growth through Governance – Contact Compliance without Compromise”. Gryphon AI provides a transparent governance layer that unlocks untapped market potential with 100% audit readiness. This strategy operationalizes contact governance and real‑time TCPA, DNC, and TSR compliance across Legal, Marketing, and Collections, as well as regulated industries including Financial Services, Insurance, Healthcare, and Retail. By optimizing reach and enabling real-time auditing, Gryphon AI increases velocity across voice, SMS, and AI-driven channels while eliminating the over-suppression of compliant customers. Powered by distinctive capabilities, a strategic partner ecosystem, and 25 years of expertise, this framework forms the foundation of the Gryphon ONE platform and turns compliance into a durable competitive advantage. Learn more at www.gryphon.ai. Revenue Growth – ​As organizations struggle to meet the imposing demands associated with compliant outreach, they find their contactable universe dwindling exponentially. One of the key contributors to this reduction is the over-suppression of reachable contacts. With over 25 years of experience, Gryphon AI fully understands the breadth of an organization’s contact compliance demands and has helped over 200 enterprise organizations mitigate risk while broadening their marketable reach. ​​ Customer Experience – Gryphon AI's best-in-class AI solution delivers real-time intelligence to support business-specific objectives throughout every interaction. Gryphon AI engages in every customer interaction, providing actionable insights, real-time enablement, and valuable KPIs detailing the overall success of every interaction, delivering a personalized experience, improved agent performance, and increased customer satisfaction and loyalty.​​ Risk Mitigation – ​Gryphon AI has been a trusted advisor protecting enterprise companies from TCPA and other all-channel Do Not Contact violations through an automated, platform-based approach to contact compliance for nearly a quarter of a century. Our real-time platform accounts for all regulatory lists, constantly changing contact compliance data, and timebound restrictions while honoring opt-out requests and applying proprietary existing business relationship and consent data, with a comprehensive audit trail of those activities. ## Gryphon ONE Pros & Cons **What users like:** - Users value the **simplicity and reliability** of Gryphon ONE for effective compliance management and effortless reporting. (4 reviews) - Users find Gryphon ONE to offer **ease of use** with its straightforward integration and user-friendly features. (3 reviews) - Users appreciate the **user-friendly interface** of Gryphon ONE, making integration and compliance management effortless and efficient. (3 reviews) - Users value the **accuracy** of Gryphon ONE for ensuring reliable compliance management and effective call restrictions. (2 reviews) - Users appreciate the **intuitive design** of Gryphon ONE, finding the app straightforward and easy to navigate. (2 reviews) - Simple (2 reviews) - Users value the **peace of mind** provided by Gryphon ONE's call management, ensuring compliance with curfew and holiday restrictions. (1 reviews) - Easy Integrations (1 reviews) - Easy Setup (1 reviews) - Users value the **efficiency** of Gryphon ONE, simplifying compliance management and reducing manual workload significantly. (1 reviews) **What users dislike:** - Users find the **complex customization process** challenging, leading to a steep learning curve during implementation. (2 reviews) - Users note the **expensive yearly cost** of Gryphon ONE, which can impact budgeting and overall satisfaction. (2 reviews) - Users find a **lack of details** regarding customization and costs, complicating budgeting and setup processes. (2 reviews) - Users note **limited customization options** , which can hinder implementation and add unexpected costs during usage. (2 reviews) - Users experience a **learning curve and unclear add-on costs** , which can complicate budgeting and implementation for Gryphon ONE. (1 reviews) - Users highlight **admin issues** with Gryphon ONE, citing high costs and challenges during implementation of customized solutions. (1 reviews) - Call Issues (1 reviews) - Dialer Issues (1 reviews) - Users find the **difficult setup** of Gryphon ONE challenging, requiring significant organizational involvement and unclear cost implications. (1 reviews) - Users find some **API and SFTP documentation unclear** , leading to confusion and difficulties in implementation. (1 reviews) ## Gryphon ONE Reviews ### 1. Implementing Call Blocking with Gryphon: A True Game Changer **Rating:** 5.0/5.0 stars **Reviewed by:** Kim L. | Senior Compliance Director, Enterprise (> 1000 emp.) **Reviewed Date:** July 24, 2025 **What do you like best about Gryphon ONE?** Introducing Gryphon’s call blocking solution was a transformative move for our company. The system integrates seamlessly into our operations and has completely taken the worry out of compliance—something that used to require significant time and oversight. Beyond the technology itself, Gryphon has proven to be an outstanding partner. Their team is easy to work with, incredibly responsive, and truly attentive to our evolving business needs. The experience has been smooth, professional, and results-driven from day one. **What do you dislike about Gryphon ONE?** I dont have anything that I dislike, service does exactly what was promised. **What problems is Gryphon ONE solving and how is that benefiting you?** Gryphon ensures we never make a compliance mistake. While we’ve had internal processes in place to prevent dialing customers we shouldn’t contact, human error is always a possibility. Gryphon eliminates that risk entirely by automatically blocking calls that shouldn’t be made from a compliance standpoint. It’s a foolproof system that gives us complete peace of mind. Investing in Gryphon has proven to be a smart decision—and well worth the cost. **Official Response from Rebekah Naramore:** > We're thrilled to hear that Gryphon's call blocking solution has had such a positive impact on your company's operations and compliance efforts. Thank you for highlighting our seamless integration, outstanding partnership, and results-driven approach. ### 2. Gryphon ONE Helps Us Stay Confidently Compliant **Rating:** 4.5/5.0 stars **Reviewed by:** Venu M. | Sr Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2025 **What do you like best about Gryphon ONE?** The platform makes compliance management simple and reliable. Its inbuilt DNC functionalities reduce a lot of manual work, and the team’s knowledge of regulatory requirements gives us confidence that we’re staying compliant. The reporting and visibility features are also easy to use, which helps leadership track performance quickly. **What do you dislike about Gryphon ONE?** Like most enterprise tools, there’s a learning curve during implementation. At times, customization can feel slower than expected. Also, clearer upfront details on add-on costs (such as audit files or additional reporting needs) would make budgeting smoother. **What problems is Gryphon ONE solving and how is that benefiting you?** Gryphon ONE helps us manage DNC compliance seamlessly across the organization. It takes the complexity out of staying aligned with FCC rules, reduces risk, and allows our team to focus more on customer engagement rather than worrying about regulatory gaps. **Official Response from Rebekah Naramore:** > It's great to hear that Gryphon ONE is helping you manage DNC compliance seamlessly and allowing your team to focus more on customer engagement. We are committed to providing a platform that reduces risk and ensures alignment with regulatory requirements. ### 3. Gryphon is one of the leading solution providers for Do Not Contact space. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** August 11, 2025 **What do you like best about Gryphon ONE?** Lot of functionalities for Do Not Contact solutions are inbuilt and the team is experienced in the legal rules around DNC. **What do you dislike about Gryphon ONE?** We faced some challenges implementing customized solutions, felt that our organization took ownership of testing the solution during implementation. Being upfront about cost would be helpful. Eg: We did not know that getting files for auditing would be added to transactional charges. Yearly cost is on the higher side when compared to other vendors. **What problems is Gryphon ONE solving and how is that benefiting you?** Gryphon is hosting our Do not contact solution and data. It helps our organization stay compliant with FCC legal regulations. **Official Response from Rebekah Naramore:** > Thank you for sharing your experience with Gryphon ONE. We are glad to hear that the inbuilt functionalities and our team's expertise have been beneficial for your organization. We understand your concerns about the implementation process and cost transparency, and we will take your feedback into consideration for future improvements. ### 4. Review **Rating:** 4.5/5.0 stars **Reviewed by:** John G. | CCO, Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2025 **What do you like best about Gryphon ONE?** Teleblock was the best service with Gryphon **What do you dislike about Gryphon ONE?** We have not fully utilized al of Gryphon one to have a better answer **What problems is Gryphon ONE solving and how is that benefiting you?** Solving the Federal DNC teleblocking **Official Response from Rebekah Naramore:** > Thank you for your feedback. We hope you can fully utilize Gryphon ONE to experience all of its benefits. ### 5. SVP of Strategic Development - Americas **Rating:** 5.0/5.0 stars **Reviewed by:** David N. | SVP of Strategic Development - Americas, Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2025 **What do you like best about Gryphon ONE?** Ability to feel confident that all our Campaigns are compliant and continued compliance revision updates **What do you dislike about Gryphon ONE?** No downside. All my requirements are met and seamless use **What problems is Gryphon ONE solving and how is that benefiting you?** Systematic consistency of actions required to comply with all DNC & Tracking **Official Response from Rebekah Naramore:** > We are thrilled to hear that Gryphon ONE has provided you with the confidence in compliance and seamless use. Thank you for sharing your positive experience! ### 6. Enjoy working with the Gryphon team **Rating:** 5.0/5.0 stars **Reviewed by:** Michael M. | Vice President, Legal, Enterprise (> 1000 emp.) **Reviewed Date:** July 24, 2025 **What do you like best about Gryphon ONE?** Gryphon excels in customer support, guidance as well as having excellent technology solutions. **What do you dislike about Gryphon ONE?** Nothing comes to mind in terms of what I dislike about Gryphon. The technology is impressive, but their bread and butter is their customer support. **What problems is Gryphon ONE solving and how is that benefiting you?** Gryphon assists our company with telephone compliance technology solutions. **Official Response from Rebekah Naramore:** > We're thrilled to hear that you enjoy working with our team and find our customer support and technology solutions excellent. Thank you for your positive feedback! ### 7. Senior Director, FP&A **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2025 **What do you like best about Gryphon ONE?** The integration process within the Salesforce AppExchange is straightforward and user-friendly. **What do you dislike about Gryphon ONE?** The call block reason code reporting feature is not integrated with the Salesforce or Telephony application. **What problems is Gryphon ONE solving and how is that benefiting you?** DNC call compliance, curfew and State of Emergency **Official Response from Rebekah Naramore:** > We're glad to hear that you find the integration process within the Salesforce AppExchange straightforward and user-friendly. We appreciate your feedback about the call block reason code reporting feature and will take it into consideration for future improvements. ### 8. Experience has been great **Rating:** 4.5/5.0 stars **Reviewed by:** Amanda S. | Project Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 01, 2025 **What do you like best about Gryphon ONE?** The ability to scrub against the RND, Federal & State DNC lists **What do you dislike about Gryphon ONE?** I think some of the API and SFTP requirement documents could have been made a bit more clearer **What problems is Gryphon ONE solving and how is that benefiting you?** Scrubbing against the RND and DNC lists to reduce TCPA risk **Official Response from Rebekah Naramore:** > Thank you for your feedback on the API and SFTP requirement documents. We will take this into consideration for future improvements. Thank you for your feedback on the API and SFTP requirement documents. We will take this into consideration for future improvements. ### 9. Administrative setup and roll out. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2025 **What do you like best about Gryphon ONE?** The Gryphon ONE app is straight forward and logical. User friendly. **What do you dislike about Gryphon ONE?** There is no way to put calls on speaker phone. **What problems is Gryphon ONE solving and how is that benefiting you?** Gryphon ONE helps the Firm stay in compliance with Federal DNC regulations. **Official Response from Rebekah Naramore:** > We're glad to hear that you find Gryphon ONE app user-friendly and logical. We appreciate your feedback. ### 10. Great Partner: So Easy To Work With **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2025 **What do you like best about Gryphon ONE?** The fast turn around on fixes when QA testing and fixing issues in Production. Gryphon Team was always prepared for our meetings. **What do you dislike about Gryphon ONE?** I can't think of anything in particular. **What problems is Gryphon ONE solving and how is that benefiting you?** Outsourcing this solution has helped us stay focused on our business and not have to track the constantly changing compliance rule changes. **Official Response from Rebekah Naramore:** > We're thrilled to hear that you found our team easy to work with and that we were able to provide fast turnarounds on fixes. We appreciate your feedback and look forward to continuing to support your business. ### 11. Great product and awesome support! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2025 **What do you like best about Gryphon ONE?** Peace of mind that outgoing calls are blocked/stopped should an out-dial be made under curfew/holiday restriction **What do you dislike about Gryphon ONE?** Nothing comes to mind that I can think of. **What problems is Gryphon ONE solving and how is that benefiting you?** DNC blocks (Federal, state, wireless) to numbers which may not be loaded to the dialer. Helps tremendously with compliance. **Official Response from Rebekah Naramore:** > We're thrilled to hear that you are enjoying the peace of mind and compliance benefits that Gryphon ONE provides! Thank you for your positive feedback. ### 12. Amazing Staff But Implementation Never Fully There **Rating:** 3.5/5.0 stars **Reviewed by:** Chris R. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2023 **What do you like best about Gryphon ONE?** The supportive staff and team, I appreciate the detailed follow-up and emails. They are always willing to talk through issues and see if there are solutions. I appreciate their flexibility for those who are so busy to get the issue resolved. **What do you dislike about Gryphon ONE?** Unfortunately, the answers I get to solve pain points are never seamless or multi-step solutions, and they are sometimes clunky. The Chrome extension is down. There's not as much hands-on training for those new to call center progress to use this product fully. We still don't know how to use this to run mass Excel spreadsheet lists and then export them back to cross-reference DNC numbers when using the compliance product. **What problems is Gryphon ONE solving and how is that benefiting you?** Highlights state and federal DNC lists to let our call agents run phone numbers from purchased telemarketing lists from a third-party vendor. We still haven't figured out how to use this product daily since we don't have a dialer. We aren't communicating effectively with someone figuring this out on their own and who is new to the industry on what's needed to make this work. It's extremely frustrating and I am slowly giving up because it's too difficult. It was a great idea and well-needed for compliance for outbound calling, but I don't know what we need to do to make this process flow easily and become utilized efficiently. **Official Response from Rebekah Naramore:** > We're glad to hear that you appreciate our supportive staff and detailed follow-up. We understand your concerns about the implementation and usability challenges. We will take steps to improve the seamless solutions and provide better hands-on training for new users. Thank you for sharing your feedback with us. ### 13. Gryphon survey **Rating:** 2.5/5.0 stars **Reviewed by:** Lance J. | Sales, Enterprise (> 1000 emp.) **Reviewed Date:** February 06, 2018 **What do you like best about Gryphon ONE?** Dialing in is fairly easy and I like the do not call filter. When it works, it's very responsive. **What do you dislike about Gryphon ONE?** It doesn’t register all calls made and frequently rings too long for a call that can’t be completed. It has daily glitches when it just doesn't work at all, so it makes planning when to call a real pain. **Recommendations to others considering Gryphon ONE:** Too many glitches to be most effective. Makes it hard to make a steady calling plan for the day. **What problems is Gryphon ONE solving and how is that benefiting you?** Tracking calls is okay, but frequently not accurate. The do not call filter is great. ### 14. Shortened Sales Cycles **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2021 **What do you like best about Gryphon ONE?** I like the performance analytics and the custom insights **What do you dislike about Gryphon ONE?** Nothing! I wouldn't change anything about the platform. It's the real deal! **What problems is Gryphon ONE solving and how is that benefiting you?** Shortened Sales Cycles **Official Response from Rebekah Naramore:** > We appreciate your kind words and are delighted to hear that Gryphon ONE is the real deal for you! ### 15. Exceptional and flexible with working with us and trying to improve our efficiency **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Biotechnology | Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2020 **What do you like best about Gryphon ONE?** Understanding our call effectiveness has made coaching much easier as an organization **What do you dislike about Gryphon ONE?** The call quality can be spotty if local internet connect is not the best. **Recommendations to others considering Gryphon ONE:** None **What problems is Gryphon ONE solving and how is that benefiting you?** Our call effectiveness is very strong and the phone is our strongest tool as a sales org. ### 16. Gryphon has been instrumental in increasing our team’s prospecting efforts. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2020 **What do you like best about Gryphon ONE?** Call tracking and recording and the insight it provides. **What do you dislike about Gryphon ONE?** Calling from landline can take extra time to complete while prospecting. **What problems is Gryphon ONE solving and how is that benefiting you?** Having producers in various office locations, it provides us real time data into their prospecting. We have been using the call recording for coaching on better calling strategies. ### 17. Gryphon Click to Dial is a GAME CHANGER! **Rating:** 5.0/5.0 stars **Reviewed by:** Victoria W. | Enterprise (> 1000 emp.) **Reviewed Date:** March 20, 2020 **What do you like best about Gryphon ONE?** Gryphon DialView has changed the volume of our phone prospecting! It allows us to create a quick, easy, phone list with only leads that have a good number! No more scrubbing out the DNC! Not only that the disposition through Gryphon will also disposition the sales lead!! This is such a time saver! **What do you dislike about Gryphon ONE?** I love all of the click to dial features. It would be great if we could click to dial from a report. **Recommendations to others considering Gryphon ONE:** Gryphon allows you to identify phone prospects, disposition leads. Allows manager to track and review call activity. The HeatMap reports allow managers to analyze their teams activity to drive the highest results! **What problems is Gryphon ONE solving and how is that benefiting you?** Identifying a phone list quickly with good numbers. ### 18. Great product, great data **Rating:** 4.0/5.0 stars **Reviewed by:** Alex R. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2019 **What do you like best about Gryphon ONE?** one of my favorite things is being able to sort call data and see where me and my team are most productive during the day. Being able to have this insight lets us not only see where we need to improve but also take advantage of opportunities we would have previously missed. **What do you dislike about Gryphon ONE?** I wish there was better way to receive inbound calls and track them. Also the reminder to 'dial a new number' does get old. **Recommendations to others considering Gryphon ONE:** Great tool to not only track reps individual calls but give insight to manager on how your team is functioning and performing throughout the day/week/year **What problems is Gryphon ONE solving and how is that benefiting you?** Making my team more productive throughout the day and benefitting with increased connections to prospects and sales ### 19. Performance Monitoring System- Works for Certain Types of People **Rating:** 2.5/5.0 stars **Reviewed by:** Tiffany R. | Producer, Enterprise (> 1000 emp.) **Reviewed Date:** December 13, 2018 **What do you like best about Gryphon ONE?** I like the fact that I can track what days and times that I have more success. Overtime, progress can be seen in patterns within your history in the system. **What do you dislike about Gryphon ONE?** I really dislike that I get disconnected anytime I call on a company with a call tree, or when someone tries to transfer me. It makes me appear unprofessional. I do not enjoy being recorded, or the fact that I haven't received clarification from anyone at Gryphon as to whether or not I need to be informing prospects that they are being recorded, which has the potential for legal concerns. Also, on the prospect's end, the Caller ID will not show the actual number you are calling from. **Recommendations to others considering Gryphon ONE:** I would not say this system is for everyone's learning style. Several extra steps are required in order to use it. **What problems is Gryphon ONE solving and how is that benefiting you?** Tracking the best time to call. It is easier for upper management to monitor our progress and how much time we are putting into calling. They can also listen to our recorded calls and tell us where improvements can be made. ### 20. A great way to improve your skills **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** December 13, 2018 **What do you like best about Gryphon ONE?** Going back and reviewing metrics, by the day, or by the week. Wishing it was easier to listen to other callers within our company, to learn word tracks and so on. **What do you dislike about Gryphon ONE?** I don't like that the # is used for the disposition. So many phone systems use that as part of their prompts that is knocks you off calls. **Recommendations to others considering Gryphon ONE:** It's worth a look. **What problems is Gryphon ONE solving and how is that benefiting you?** Working to find more prospects, which should lead to more business. ### 21. Gryphon Cold call tracking **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2019 **What do you like best about Gryphon ONE?** Good tracking system for cold calls, and identifying the number of calls it takes to set an app **What do you dislike about Gryphon ONE?** I do not like how the system keeps prompting for a new number and will hang up if you do not enter a new number. During my cold calls I take notes in excel, the system keeps prompting while I take notes. Which then hangs up the call, causing me to dial in again. **Recommendations to others considering Gryphon ONE:** Allow more time to dial a new number, the prompting is very frustrating while trying to input call notes **What problems is Gryphon ONE solving and how is that benefiting you?** It allows me to identify how many calls are needed to set a new business appointment ### 22. Great software **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan K. | Account Executive - Troy Athletics, Sports, Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2019 **What do you like best about Gryphon ONE?** Easy to use. Does not take much time to use. **What do you dislike about Gryphon ONE?** Calls do not go through sometimes. Or there is static **What problems is Gryphon ONE solving and how is that benefiting you?** talk time. how many voicemails I leave ### 23. Gryphon Functionality **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Sports | Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2019 **What do you like best about Gryphon ONE?** Call tracking software for outbound calls **What do you dislike about Gryphon ONE?** Inbound call function is very choppy. Have to call an 800 number and use WiFi for clear reception **What problems is Gryphon ONE solving and how is that benefiting you?** Outbound call tracking and training based on call frequency and disposition ### 24. Great system, super helpful for tracking progress **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Sports | Enterprise (> 1000 emp.) **Reviewed Date:** September 03, 2019 **What do you like best about Gryphon ONE?** I really like the various dispositions that you can choose from **What do you dislike about Gryphon ONE?** I do not like how we cannot track inbound calls **What problems is Gryphon ONE solving and how is that benefiting you?** I am solving the problem of getting confused of who I have contacted at which time during the day. Some of the benefits I have realized are that Gryphon provides details that can help track progress and which times are best to reach clients ### 25. I like the IDEA of Gryphon **Rating:** 3.5/5.0 stars **Reviewed by:** Erin M. | Employee Benefits Producer, Enterprise (> 1000 emp.) **Reviewed Date:** December 14, 2018 **What do you like best about Gryphon ONE?** I like the fact you can track and mange your calls on certain levels. I also like being able to hear the calls of those who are successful from setting appointments from cold calls. Getting ideas and talk tracks from peers is extremely helpful. **What do you dislike about Gryphon ONE?** I used the Gryphon app originally, and was asked my phone number came up with a Boston area code. Clients weren't answering my calls because of this. I uninstalled the app due to this. Is there a fix? I also think a tracker with company names when running reports for a follow-up purpose would be useful. Lastly, I am frustrated with not having a call back feature. We leave a lot of messages. When a potential client calls back, these appointments aren't tracked or "counted" as being a successful call. **What problems is Gryphon ONE solving and how is that benefiting you?** I am only three weeks into using Gryphon. I feel the most beneficial aspect thus far is my team leader being able to see my calls when I'm not in the office making them. It shows some validity to our day-to-day activity without the need to be in front of him. ### 26. Gryphon review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** December 14, 2018 **What do you like best about Gryphon ONE?** I like that I could listen to my calls and get feedback to improve. It was also nice to hear my colleagues' calls and change my pitch to make it more effective. The heat map was useful as well so I could plan my day around the times when it was more probable to get someone on the line. It definitely was a time saver because I used to track my calls using a pen and paper. I love that it was tracked for me and could give me real time data. **What do you dislike about Gryphon ONE?** I wish there was more time in between calls to take notes. Hearing the lady come on the line every few seconds would become a nuisance after awhile. Additionally, I did not always know who the decision maker was. Sometimes I'd have to hit # to move forward in the prompts. Unfortunately, Gryphon uses this feature to end a call so there was no option to get past prompts. **What problems is Gryphon ONE solving and how is that benefiting you?** Gryphon was great for figuring out my conversion from calls to appointments. ### 27. I think it's great for new sales people **Rating:** 4.0/5.0 stars **Reviewed by:** Cynthia C. | `Producer / Sales Executive , Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2018 **What do you like best about Gryphon ONE?** It allows you to critic yourself on the calls. It allows you to revisit what tactics are working to allow you to get your foot in the door. Additionally you an review other sales peoples calls to see what they are saying and doing that is successful to obtaining appointments or what is pulling client away. We review constantly so it also is a way to measure yourself and success of time of calls days etc. Also creates a bit of a challenge within the office amongst producers. **What do you dislike about Gryphon ONE?** Dislike very much the # option. Some voice systems will not allow you to bypass this and the call end. I think a * would be better. When using Gryphon on your cell the app should take over an not allow any incoming calls. This is frustrating as I used my cell the majority of time for my calls. The quality of calls seems iffy at times good reception yet the call is poor quality not sure what is causing that interference etc. **Recommendations to others considering Gryphon ONE:** Use it as a tool and look at it in a positive way to reach goals instead of a micromanagement tool **What problems is Gryphon ONE solving and how is that benefiting you?** Sometimes if the client speaks fast you can review it and update notes, etc. I think that is the beneficial piece. ### 28. Gryphon, birds eye view on who to call **Rating:** 4.5/5.0 stars **Reviewed by:** Ivan D. | New York Life Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2018 **What do you like best about Gryphon ONE?** The good thing about Gryphon is that its a system that filters out the people who I can't contact legally saving me the headache of having bad ramifications if the person on the other end of the phone would to take some action against me. It's easy to use and the good thing about it is that I don't necessarily have to hang up the phone, I can just input a code and move on to the next call and save me a good amount of time. I don't have to hang up completely saving me seconds which in the end, add up. **What do you dislike about Gryphon ONE?** What I don't like about the system is that it doesn't show you what to input after the phone call ends. There isn't a guide on how to log a call after the phone call ended. It would be nice for the system to rehearse the log input right before someone starts making calls. **Recommendations to others considering Gryphon ONE:** If your going to call prospects who an agent like myself have never met. The Gryphon system is a good way to start. You never know what kind of people are on the other side of the phone and the system is a good way to protect yourself and also protect the wishes of people who don't want to get solicited. **What problems is Gryphon ONE solving and how is that benefiting you?** The benefit about the system is that it allows me to not waste my time with people who don't want to be solicited. this saves me time and allows me to target people who actually want services. ### 29. An excellent way to keep up work volume **Rating:** 4.0/5.0 stars **Reviewed by:** Travis G. | Business Sales Associate, Enterprise (> 1000 emp.) **Reviewed Date:** December 06, 2018 **What do you like best about Gryphon ONE?** I like the fact that I can see how many calls I've made through the month/week/day. I also like the fact that I can see how many high priority dispositions have been made letting me know the value of my work efforts. **What do you dislike about Gryphon ONE?** Very rarely my call to Gryphon will turn into dead air and I'll have to redial. This happens very infrequently and is always solved by a quick call back into the system. **What problems is Gryphon ONE solving and how is that benefiting you?** It helps me to control the aspects of my job that are within my power to control. Keeping a high volume of customer touches is a necessity in sales. ### 30. Gryphon Networks-Ct **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan D. | Advisor, Enterprise (> 1000 emp.) **Reviewed Date:** December 05, 2018 **What do you like best about Gryphon ONE?** I like the ability to access the gryphon network from a cellular device as well as at my home office. The features of being able to select functions to specify what the result of the call was, is a very neat feature! **What do you dislike about Gryphon ONE?** Overall I do not have any complaints. It seems to be a very user friendly system with strong tech support. I do wish that the system was a little faster, overall the function appears to be very strong but faster is always better in my opinion. **Recommendations to others considering Gryphon ONE:** Very good product, keep doing what you are doing and business will continue to improve! **What problems is Gryphon ONE solving and how is that benefiting you?** It allows me to be able to sync my gryphon calls with my sales central contact list. This function really helps me to streamline my clients and my prospective clients. ### 31. Makes it easy to do the right thing **Rating:** 4.5/5.0 stars **Reviewed by:** Michael H. | Agent, Enterprise (> 1000 emp.) **Reviewed Date:** December 05, 2018 **What do you like best about Gryphon ONE?** I can take my call list and just dial knowing that any and all numbers will be screened and I will not be subject to any fines. Doing the right thing is so easy! No excuses for not using. **What do you dislike about Gryphon ONE?** Can't think of anything, the system works plain and simple. Does take a few dials to get the "work flow" down but then you are off to the races. **What problems is Gryphon ONE solving and how is that benefiting you?** I do not have to worry if the numbers I am dialing are on any Do Not Call Lists ### 32. I am very impressed with Gryphon Networks **Rating:** 5.0/5.0 stars **Reviewed by:** Michele D. | Insurance & Risk Advisor, Insurance, Enterprise (> 1000 emp.) **Reviewed Date:** December 13, 2018 **What do you like best about Gryphon ONE?** Gryphon's best feature is the visual comparison of metrics using graphs - easy to read and understand **What do you dislike about Gryphon ONE?** Gryphon definitely has more pros than cons. However, I'd like to see different options to analyze data (talk time, etc) in more detail **What problems is Gryphon ONE solving and how is that benefiting you?** Gryphon Networks has benefitted our sales team in several ways - our team has increased call volume, resulting in more return on business. Gryphon also allows us to playback our calls to critique and facilitate a healthy feedback oriented sales team. ### 33. Best Sales Metric Tracker I Have Used **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** December 13, 2018 **What do you like best about Gryphon ONE?** Creates a clear, concise way to review your metrics and truly track your success. I can see exactly how many dials it takes to get an appointment along with tracking "hot" days where I set more appointments than others. Along with that, I can see how I compare to other sales reps within my company and use that information to get help from top performers. **What do you dislike about Gryphon ONE?** The only thing I dislike about Gryphon is that the "#" key is used to terminate the phone call and it is often times also used for certain commands like accessing a dial by name directory. A lot of businesses automate their phone system and sometimes the "#" is used within that automation. **Recommendations to others considering Gryphon ONE:** If you don't know your sales call metrics and can't recall them from technology within 5 minutes then you should use Gryphon. This system has made my life way easier. As an owner/manager it allows you to truly track the production of your sales team. No more "hiding" for the people pretending to call. **What problems is Gryphon ONE solving and how is that benefiting you?** Tracking necessary amount of cold calls a week to hit my new business appointment goals. The benefits are showing me metrics while also showing me improvement. When I am working on cold calling I can compare my current metrics to metrics last week, last month, etc. ### 34. Great Accountability **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** December 13, 2018 **What do you like best about Gryphon ONE?** My favorite part is the accountability piece that comes with Gryphon. You know exactly where you stand as far as calls/meetings/etc goes. There's no more guessing how many calls were made - its readily available. **What do you dislike about Gryphon ONE?** I do not like the "Contact" portion. Being on the phone for 30 seconds shouldn't equate a contact because often times in my business you're on hold or still talking to a gatekeeper, not an actual decision maker. I'm not sure how to avoid this problem unless you another code was available after the call was over to note it. **What problems is Gryphon ONE solving and how is that benefiting you?** #'s needed to get meetings, contacts with decision makers, etc. Hearing calls also helps tailor approach. ### 35. Quick and Seamless **Rating:** 5.0/5.0 stars **Reviewed by:** Juanita D. | Financial Services Professional, Financial Services, Enterprise (> 1000 emp.) **Reviewed Date:** December 05, 2018 **What do you like best about Gryphon ONE?** I like being able to confirm phone numbers against the DNC list. It gives me the peace of mind of knowing I'm following company policy and respecting the privacy of my current and potential clients. **What do you dislike about Gryphon ONE?** I don't dislike anything about the system. I would suggest additional categories for the call result. For example, left message if possible/appropriate. **Recommendations to others considering Gryphon ONE:** Gryphon is worth the time and effort. It is easy to use and has reports available to measure the number of calls and appointments I've made. **What problems is Gryphon ONE solving and how is that benefiting you?** The business problems I am solving is compliance to the DNC rules. By using Gryphon, I have confidence that I am doing the right thing. ### 36. Gryphon Review **Rating:** 3.0/5.0 stars **Reviewed by:** Todd D. | Employee Benefits Consultant, Insurance, Enterprise (> 1000 emp.) **Reviewed Date:** December 17, 2018 **What do you like best about Gryphon ONE?** The ability to see the heat map. In other words when calling is most effective. **What do you dislike about Gryphon ONE?** For our organization I feel like the Gryphon G score is too heavily weighted on calling volume vs appointments set. **Recommendations to others considering Gryphon ONE:** none **What problems is Gryphon ONE solving and how is that benefiting you?** Not sure I am solving any problems. It is a useful tool though to keep you disciplined around calling. The number is right there in front of you. ### 37. Gryphon Desktop Dialer **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** December 13, 2018 **What do you like best about Gryphon ONE?** The ease of the desktop dialer (copy & paste #'s). **What do you dislike about Gryphon ONE?** I don't like the call disposition process I don't like that pound ends a call (not great for cold calling & call directory's). **Recommendations to others considering Gryphon ONE:** I wish there was a better way to disposition calls.. Maybe a drop down menu for each call — I feel like there should be a much easier way.. a way that doesn't involve pressing pound.. I also wish there was a better way to segment prospect data ex. How times have I called this prospect? what have all the outcomes been? What type of industry does this prospect work in? in terms of quality, what kind of prospect is this (A, B, C, D) ? Also wish there was a way to see how many **What problems is Gryphon ONE solving and how is that benefiting you?** I can now track my outbound phone calls, and meetings set. ### 38. the access number is so easy to remember **Rating:** 5.0/5.0 stars **Reviewed by:** DARRIEL S. | Enterprise (> 1000 emp.) **Reviewed Date:** May 31, 2018 **What do you like best about Gryphon ONE?** I LIKE THE FACT THAT I CAN USE MY CELL PHONE OR HOME WHEN WORKING AWAY FROM THE OFFICE AND IT DISPLAYS MY WORK NUMBER TO CLIENTS INSTEAD OF MY PERSONAL NUMBER. THIS IS HUGE BECAUSE WITH CALLER ID, CLIENTS MAY NOT ANSWER THEIR PHONE. SO NO MATTER WHAT DEVICE YOU DAIL FROM IT SHOWS YOUR WORK NUMBET AND NAME **What do you dislike about Gryphon ONE?** REALLY, THERE IS NOTHING TO DISLIKE GREAT SOFTWARE, EASY TO USE. WELL REMEMBER PASSWORD WOULD BE HELPFUL **Recommendations to others considering Gryphon ONE:** PERSONALLY I THINK IT'S A GREAT SOFTWARE TO USE WHEN A COMPANY NEEDS TO KEEP TRACK OF CALLS INDIVIUALS MAKE. I NEVER HEARD OF GRYPHON UNTIL MY EMPLOYMENT WITH ADT. I DON'T KNOW WHAT OTHER SOFEWARE THAT'S OUT THERE OR MY BE COMPITION TO GRYPHON. ALL I KNOW IS THAT I WOULD RECCOMEND GRYPHON TO OTHERS BECASUE IT'S SO EASY FOR EMPLOYEES AND MANAGMENET TO TRACK PROGRESS OF CALLS MADE **What problems is Gryphon ONE solving and how is that benefiting you?** ONCE I'M DIALED IN, I DON'T HAVE TO KEEP DAILING THE ACCESS TO PLACE OTHER CALLS. WE HAVE A GOAL OF WEEKLY CALLS, GRYPHON ALLOWS ME TO KEEP TRACK OF MY CALLS, WHAT TYPE OF CALLS ALSO LIKE DO NOT CALL ### 39. Gryphon Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Nikki C. | Registered Representative, Enterprise (> 1000 emp.) **Reviewed Date:** December 05, 2018 **What do you like best about Gryphon ONE?** Ease of operation, ability to make multiple calls quickly without hanging up between each **What do you dislike about Gryphon ONE?** Often I am prompted that the number is incorrect or I get a busy signal when the number works fine outside of Gryphon. **Recommendations to others considering Gryphon ONE:** Gryphon is a great resource for tracking effectiveness of outbound calls. An essential tool for a sales team. **What problems is Gryphon ONE solving and how is that benefiting you?** The speed at which I am able to make calls has improved. I am also able to move past DNC calls much quicker. Using the data afterwards, I am easier able to track the amount of calls I make on a daily, weekly, and monthly basis. ### 40. Easy to use **Rating:** 3.0/5.0 stars **Reviewed by:** Michele C. | Financial Services Professional, Financial Services, Enterprise (> 1000 emp.) **Reviewed Date:** March 11, 2019 **What do you like best about Gryphon ONE?** Dont have to hang up after each dial. Can code in a response after each call as a way of tracking progress **What do you dislike about Gryphon ONE?** Had technical problems where my code was no recognized, even though it never changed **What problems is Gryphon ONE solving and how is that benefiting you?** Not getting sued by calling people on theDNC list ### 41. Good **Rating:** 4.5/5.0 stars **Reviewed by:** Kenneth F. | Sales Rep, Enterprise (> 1000 emp.) **Reviewed Date:** December 05, 2018 **What do you like best about Gryphon ONE?** That it doesnt cut you off while you make notes about the call **What do you dislike about Gryphon ONE?** There is no way to correct a miss typed number **Recommendations to others considering Gryphon ONE:** That they should use it. Its a good tool but if you dont use it you gain nothing **What problems is Gryphon ONE solving and how is that benefiting you?** More calls made because I'm aware of the number of calls. ### 42. The Gryphon tool is invaluable to me because it keeps me focused on my daily activities. **Rating:** 5.0/5.0 stars **Reviewed by:** Sebastian P. | Sales rep, Enterprise (> 1000 emp.) **Reviewed Date:** December 05, 2018 **What do you like best about Gryphon ONE?** I really like the tracking of historical calls, because it is a personal assessment that tells me when my calling activity is down. Calling customers is the primary way I make money. **What do you dislike about Gryphon ONE?** There really isn’t anything to dislike. There are functions I haven’t used yet, but what I use, I use all the time, and it is very valuable. **What problems is Gryphon ONE solving and how is that benefiting you?** Again, I like this tool because it allows me to monitor my activity, and make adjustments to my daily routine to be more productive and more efficient. ### 43. Call assistance **Rating:** 5.0/5.0 stars **Reviewed by:** Priscilla R. | Insurance Agent, Financial Services, Enterprise (> 1000 emp.) **Reviewed Date:** December 11, 2018 **What do you like best about Gryphon ONE?** Lets me know who is on the do not call list **What do you dislike about Gryphon ONE?** Nothing to dislike, The only thing I would change is the numbers to get different options. **Recommendations to others considering Gryphon ONE:** Great product **What problems is Gryphon ONE solving and how is that benefiting you?** No fines for calling people on the do not call list - Very helpful ### 44. smart calling protection **Rating:** 2.5/5.0 stars **Reviewed by:** Ricardo A. | customer account executive , Enterprise (> 1000 emp.) **Reviewed Date:** December 05, 2018 **What do you like best about Gryphon ONE?** helps identify DNC listing and the ability to place a number in the DNC directory **What do you dislike about Gryphon ONE?** No app, to easily view or to be able to connect caller id when someone calls back **Recommendations to others considering Gryphon ONE:** to conduct a professional relationship with potential customers **What problems is Gryphon ONE solving and how is that benefiting you?** staying in compliance ### 45. Gryphon has been a great tool to track prosecting activity **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** December 13, 2018 **What do you like best about Gryphon ONE?** My favorite aspect is the data that we receive weekly to see how we stack up against other producers **What do you dislike about Gryphon ONE?** main thing I dislike is that to end a call you must hit # instead of ending the call like you normally would **What problems is Gryphon ONE solving and how is that benefiting you?** Realizing what my weaknesses are when it comes to phone prospecting. I have been able to refine my technique from wording, to time of calls so on and so fourth ### 46. Gryphon works! **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie M. | Sales representative , Enterprise (> 1000 emp.) **Reviewed Date:** December 05, 2018 **What do you like best about Gryphon ONE?** I like how easy the system is to use and the speed of calls. **What do you dislike about Gryphon ONE?** The way that sometimes my I’d doesn’t go through fast. **What problems is Gryphon ONE solving and how is that benefiting you?** Weeding out the do not calls and keeping record of calls ### 47. Gryphon Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Enterprise (> 1000 emp.) **Reviewed Date:** December 05, 2018 **What do you like best about Gryphon ONE?** The system is very easy to use. Very manageable when it comes to moving through the system multiple times a day. **What do you dislike about Gryphon ONE?** Having to wait for the recorded voice to ask before typing in check in code or phone number. **What problems is Gryphon ONE solving and how is that benefiting you?** Making sure we are reaching out to people that are willing to speak to use. I have realized that it sifts through people that otherwise would not want to receive a phone call. ### 48. Need some training **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2018 **What do you like best about Gryphon ONE?** I like that this system alerts me to those on the DNC list and am good with the procedure to place calls. **What do you dislike about Gryphon ONE?** It's at this point where things get murky, I think it's only from a lack of training as I was handed my password and the number and sent to use the system. I don't know what to do when a call is ended and asked for an ending response. Not knowing what the numbers reflect I just hit "9" to move on. **What problems is Gryphon ONE solving and how is that benefiting you?** It doesn't waste my time calling people listed on the DNC list and protects me from law suits from those on list. ### 49. Serves its purpose **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** December 05, 2018 **What do you like best about Gryphon ONE?** One can use Gryphon to stay compliant regarding Do Not Call list. It will also let you know when you're noncompliant in regards to placing calls to people in other time zones as well. **What do you dislike about Gryphon ONE?** There are times when calls don't register. For example, I'll finish a call and the system will just be completely silent, and the numbers that I punch in won't register and I'll have to hang up entirely and re-dial into Gryphon again. **Recommendations to others considering Gryphon ONE:** A good tool to use to be compliant when making calls. **What problems is Gryphon ONE solving and how is that benefiting you?** Gryphon allows you to stay compliant with the DNC list. This includes calling prospects in other time zones which is great. ### 50. Nothing beats Gryphon **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Enterprise (> 1000 emp.) **Reviewed Date:** December 05, 2018 **What do you like best about Gryphon ONE?** Making calls are easy and seamless, contacts and clients can easily call back. It’s easy to track the work production and re use information about clients like who needs a follow up call and who is on the do not call list **What do you dislike about Gryphon ONE?** It’s a bit stressful to have numbers repeatedly come up as Do Not Call numbers and also the length of time you have before the call ends while waiting for a new number to be inputted. So I will recommend more time before the call goes out. **Recommendations to others considering Gryphon ONE:** Nil **What problems is Gryphon ONE solving and how is that benefiting you?** Quick, streamlined process of reaching potential clients in a short period of time without any business risks ## Gryphon ONE Discussions - [How do you prove ROI?](https://www.g2.com/discussions/how-do-you-prove-roi) - 2 upvotes - [What about email platforms?](https://www.g2.com/discussions/what-about-email-platforms) - 1 upvote - [How can Gryphon ensure the highest call quality?](https://www.g2.com/discussions/what-is-the-quality-of-the-phone-call) - 1 upvote - [Will Gryphon work with the phone system I currently have?](https://www.g2.com/discussions/will-gryphon-work-with-the-phone-system-i-currently-have) - 1 upvote - [Do you have a mobile app for reps that are not seated in an office?](https://www.g2.com/discussions/is-there-an-app-reps-can-download) - 1 upvote - [View Gryphon ONE pricing details and edition comparison](https://www.g2.com/products/gryphon-one/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-21+09%3A51%3A59+-0500&secure%5Bsession_id%5D=8d20c113-4c74-41dc-b5b7-44c76495a464&secure%5Btoken%5D=7e38b93cf6c54929e07aebec0bedbf553d0baa216407701c87297991d8b23384&format=llm_user) ## Gryphon ONE Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) ## Gryphon ONE Features **Quality Assurance** - Evaluation - Calibration - Reports **Compliance** - Regulations - Updates - Exemptions **Feedback Management** - Tagging - Custom Reports and Dashboards **Policy Management - Digital Communications Governance** - Communications Policies Enforcement And Tracking - Customizable Policy Templates **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Engagement** - Feedback - Dashboards - Training **Management** - Scrubbing - Blocking - Campaign Management - Screening **Feedback Analysis** - Thematic Analysis - Sentiment Analysis **Surveillance - Digital Communications Governance** - Real-Time Monitoring Of Digital Communications Channels - Alert System To Identify And Address Violation Of Policies **Contacts** - Personalization - Record Prospect Data **Performance** - Integrations - Compliance **Integration** - Phone Systems - Marketing & CRM - Third-Party **Analytics and Reporting - Digital Communications Governance** - Tools To Analyze Communication Trends And Patterns - Compliance Metrics **Insights** - Notes - Daily Summary - Automated Emails - Automated Note Taking **Generative AI** - AI Text Summarization **Generative AI** - AI Text Summarization **Compliance Management - Digital Communications Governance** - Legal Requirements - Regulations Change Updates ## Top Gryphon ONE Alternatives - [Outreach](https://www.g2.com/products/outreach/reviews) - 4.3/5.0 (3,495 reviews) - [Salesloft](https://www.g2.com/products/salesloft/reviews) - 4.5/5.0 (4,153 reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (591 reviews)