Describe the project or task Growthink helped with:
I bought the business plan (since they had great reviews and looked professional) when I decided to buy it they offered the market research, and even though I've done market research myself before, I wanted to get a better professional market research done.
The business plan had good insight and comments for you to really make a professional business plan. The example was not the best but the comments were helpful.
The Market research on the other hand was a Terrible mistake!!!!
I was very clear that the business would be located overseas and I wanted to be sure that they would be able to deliver a market research for a hotel in France. When I filled all the questions they had for the research they didn't say the company did not know or didn't have access to that information.
The market research I received was terrible!! The figures were incomplete, they did not do any comp set even though I gave them 2 properties and asked if they could find 2 more. The numbers did not have any context or from what year they had been pulled. ALL of the sources were public domain (Apparently part of the service is having access paid statistics and numbers)
It was a simple google search in a Word document.
As far as the business plan spreadsheet, it had several mistakes (in the calculations)
And for a business plan for a hotel it didn't allow for revenue that was not Room Revenue.
No Food and Beverage and no other lines to be able to add in the assumptions tab.
Customer service was very poor, I complained about the spreadsheet having issues and not having all the revenue categories and I did get a response in less than 24 hours, but after that it was radio silence.
As far as the market research, I sent an email to the lady that sent it to me asking for more detailed information and I never got a response. Completely unprofessional.
I sent an email to customer service to unsubscribe from the monthly service that they offer and I gave her my feedback about the market research and the spreadsheet part of the business plan. The response was:
(This was copied and pasted from an email) "We appreciate your feedback and noted this."
I've worked in customer service for over a decade now, and I really try to be understanding and patient, but I was shocked that their response was a quick thanks for the feedback and we took note of this!
Let me clarify that I didn't write the feedback as a way to get my money back or anything like that. I wanted the product that they had advertised and I had already purchased. But no solution was offered. Review collected by and hosted on G2.com.
