GreenRope Reviews & Product Details

We are a smaller company that can do big things with the help of GreenRope. We have tried dozens of CRM's/Mail Merge Apps, and while only a few can compete with GreenRope, its customer service makes it a win. If you ever need help, they are always around, and no question is too big or too small. Review collected by and hosted on G2.com.

The UI could be more intuitive and allow more customization. At some point, they introduced a sound that goes off whenever you click back to the tab GreenRope is running on. Review collected by and hosted on G2.com.

It is extremely comprehensive; there is not much you cannot do with it. Review collected by and hosted on G2.com.

At the moment I cannot think of anything. There is a lot to learn, but the technical support is both very quick (almost immediate) and quite excellent. Ian Cuatico is very patient and very helpful. There are other CRMs I have used and liked very much, but tech support fell under the category of "good luck with that". GreenRope tech support is outstanding. Review collected by and hosted on G2.com.

The "there is always a way" mentality each and every time I reach out for customer service. Someone is always back to me with a solution within 24 hours, or instantly! Their ability to walk me through what I need is easy to understand and efficient. Review collected by and hosted on G2.com.

The data exporting options could be improved. When exporting data from surveys, I spend a lot of time restructuring it into a usable format. If there were options on how to display data when exporting in terms of the questions or person submitting, it would be much more user friendly. I sometimes use Google Forms instead because of the export and analyzing features it has. Review collected by and hosted on G2.com.

GreenRope has a great support staff. They always answer your questions and resolve issues very quickly. The software is very user friendly. Review collected by and hosted on G2.com.

I wish they had more templates for emails. Review collected by and hosted on G2.com.

Having "live" quickly responsive customer service on a Sunday is golden. Review collected by and hosted on G2.com.

I can't really say ... maybe more template options? Review collected by and hosted on G2.com.

The integration of all the features and aspects of the product helps unify actions for your contacts. Review collected by and hosted on G2.com.

Not as many out-of-the-box integrations, but with Zapier it makes other integrations possible. Review collected by and hosted on G2.com.

The help area and live chat is fantastic, you can find answers to your questions quickly whatever the time of day Review collected by and hosted on G2.com.

Custom objects (although great) are not quite as interactive as we need, however this is something that the Greenrope team are looking into and for an off the shelf CRM solution I can't complain Review collected by and hosted on G2.com.

A customizable dashboard so that at a glance, you can see all the stats and action items that are most important to your specific needs. Review collected by and hosted on G2.com.

There is a bit of a learning curve. With as many features and function options available, it felt overwhelming. But they do have a great tutorial library, and friendly, knowledgeable staff to help walk you through it. Review collected by and hosted on G2.com.

I really enjoy the options for customization. I needed a key feature to be added to my follow up system that didn't currently exist. The team at greenrope put their heads together and created something specifically for my business. Review collected by and hosted on G2.com.

I would like to have more options for a quick phone call with support. It can take a while to get to the meat of a problem and I feel it could be solved quicker with a quick conversation. (the customer support team is fantastic) Review collected by and hosted on G2.com.

This is best for simple tasks, like uploading files to share, sending emails to lists. I've been on it for about 10 years and the look and feel of it has not changed much. It's not difficult to use but also not very intuitive for users, in my opinion. Review collected by and hosted on G2.com.

It's kind of ugly as far as the look and feel of the platform. Could use a little love in updating the program to make it more aesthetically pleasing and modern Review collected by and hosted on G2.com.