Having all the data in one place lets me stay fully present with a customer during a meeting. Knowing that all the notes will be taken for me is really confidence-inspiring. It’s been very reliable as a record of conversations, and conversation insights are acted on frequently. Review collected by and hosted on G2.com.

Sometimes when using the automated followup email, it incorrectly uses a customers name. Sometimes the AI follow-up uses the wrong name for a customer, or it will start with something like "Hi firstname.lastname," instead of using their actual name. Review collected by and hosted on G2.com.

What I like best about Gong is the visibility it provides into sales conversations. It makes it easy to review calls, identify key insights, and understand what’s working across the team. The AI-driven insights and call recordings are especially valuable for coaching and improving performance. Review collected by and hosted on G2.com.

One downside is that the platform can feel a bit overwhelming at first due to the amount of data and features available. It can take some time to fully understand how to use everything effectively. Streamlining the user experience would make it easier to navigate. Review collected by and hosted on G2.com.

I like how Gong makes it easy to review customer conversations after a call with its call recording, transcript, and searchable notes, so I don't have to rely only on memory or manual notes. It's fantastic that I can quickly go back to specific parts of the conversation, confirm customer requirements, and identify clear follow-up actions. I also value that Gong helps the whole team stay aligned, enabling teammates to review the same call and understand customer context without attending every meeting. Gong helps save time, reduce miscommunication, and improve the quality of customer follow-ups. With features that help me record and review customer calls, capture meeting notes, track follow-up items, and share important conversation insights with my team, it keeps me organized and better informed about customer needs. Gong also records and transcribes conversations, captures key points, and makes following up accurately much easier. Teammates get visibility into customer discussions and action items through Gong, streamlining our workflow alongside meeting, CRM, and internal communication tools. The platform feels more suitable for organizing and sharing insights on customer conversations compared to just using default meeting summaries from other tools like Google Meet and Zoom. Review collected by and hosted on G2.com.

The only minor improvement I can think of is making some areas of the interface a little easier to navigate for new users, especially when searching through past calls or finding specific insights. Review collected by and hosted on G2.com.

I like that it captures and analyzes customer interactions automatically and gives a very reliable record of conversations. Exporting and sharing data is solid, and overall it’s fairly easy to use and set up. Review collected by and hosted on G2.com.

Quality of support has been a weak point for me. Also, interactive dashboards, live forecasting, and sales trend analysis haven’t really worked for my needs. Review collected by and hosted on G2.com.

Gong has been very reliable at capturing and recording conversations. The AI tool is really nice and has made my life easier, especially when creating health notes for my clients, and it can also populate a summary of all my conversations. Deal visibility improved significantly, and managers or reps frequently act on the conversation insights for coaching. Review collected by and hosted on G2.com.

The AI isn’t always easy to catch and correct when it makes a mistake, and it’s not always clear when I’m interacting with AI vs. rules-based logic or a human. Review collected by and hosted on G2.com.

I like the AI trainer for coaching and the AI assistant to help me understand trends or save time watching entire calls. I can look for specific gaps and give targeted feedback. Review collected by and hosted on G2.com.

The record of conversations is mostly reliable, but not always. Also, I haven't used deal intelligence, and the conversation insights are only acted on sometimes but that' only because I don't have the bandwidth Review collected by and hosted on G2.com.

It saves me an incredible amount of time making notes following a call and sending follow up emails. The video record, automatic transcription, and AI text summarization are really helpful. It’s mostly reliable at capturing the conversation and themes, and it manages to pull out the key parts. Review collected by and hosted on G2.com.

Sometimes it can misinterpret words. Today it didn’t work so well when I asked a question about a call and the conversational AI got confused with what I was asking about. Overall I’m only mid-level on trust/accuracy/consistency and things like controls and explaining why it produced a result. Review collected by and hosted on G2.com.

It just complements our CRM well and provides value in more ways than one. Review collected by and hosted on G2.com.

The integration to create users in Gong is automatic but the license assignment isn't so I still have to do that manually. I also run into issues where we're missing calls and I feel like I have to do a lot of digging around to find it. Good thing they have a very responsive support team. Review collected by and hosted on G2.com.

If I miss any points after the call, I use the transcript to refer back to them and to help draft the MoM. Review collected by and hosted on G2.com.

Auto generated MoM we can receive in email Review collected by and hosted on G2.com.

From my perspective as a sales rep, Gong is incredibly helpful because it allows me to analyze my meetings in a way that I simply couldn’t do before. Every call is recorded and transcribed, which means I can go back and watch recordings to review what was discussed, catch details I may have missed, and better understand how the conversation went. It also helps me see how I handled objections, how much I talked versus the customer, and where I could improve for future calls. Being able to revisit these meetings not only helps me stay organized with follow-ups, but also makes it easier to continuously improve my sales approach and learn from both my own calls and those of top-performing reps. Review collected by and hosted on G2.com.

I do feel like the UI could be more intuitive; looking back at historic activities and recordings doesn't work half the time Review collected by and hosted on G2.com.