The automatic call recording and AI meeting summaries save me a ton of time on post call admin work. I also like being able to search call transcripts for specific keywords or competitor mentions, which makes prepping for follow ups and pipeline reviews much faster and more straightforward. Review collected by and hosted on G2.com.

The transcription can occasionally misinterpret technical product terms or acronyms. Also, the notification volume can get a bit noisy unless you take the time to fine-tune your email alert settings. Review collected by and hosted on G2.com.

I think it captures and syncs the calls and conversations very well. Calls and Voice have been solid, and I’ve found the dashboard analytics and sales coaching/insights capabilities easy enough to work with (even though we haven’t really used the coaching features). Review collected by and hosted on G2.com.

There are other better products in the market for these areas. We also don’t use a lot of the other features in our company (like calendar-related items and some management/automation areas), and we may not have explored those areas. CRM integration and business process automation haven’t met what I’d want. Review collected by and hosted on G2.com.

I love that it captures and analyzes customer interactions automatically and gives a very reliable record of conversations. The deal intelligence improved deal visibility significantly, and the conversation insights were acted on frequently for coaching. I also use integrations and CRM data enrichment. Review collected by and hosted on G2.com.

Predictive forecasting, revenue operations cadence, and nonengaged accounts didn’t work well for me. The AI outputs and performance felt only mid-level in accuracy and consistency, and it wasn’t always easy to catch and correct mistakes or understand why it produced a specific result. Review collected by and hosted on G2.com.

Gong has been incredibly helpful for me as a people leader to help provide feedback to my team members on their performance, and has been a powerful tool in training aand onboarding new team members. Gong has great intergations that allow us to easily pull information into other tools we use, and aI love the AI intelligence features that keep rolling out! Review collected by and hosted on G2.com.

There can sometimes be data inconsistencies, though I think that this may be more to do with the way we rolled things out than the platform itself Review collected by and hosted on G2.com.

I like that it gives a mostly reliable record of conversations. The conversation insights for coaching get acted on frequently, and the interactive dashboards, risk analysis, and coaching materials have been solid for me. Review collected by and hosted on G2.com.

Setup and support have been weaker for me but that’s on my company and how they used it vs how Gong supported. I was only a user so didn’t interact with Gong support. Review collected by and hosted on G2.com.

I use Gong for my work calls and appreciate getting feedback from my manager on how my calls can improve. It's valuable in solving my need for notetaking and remembering details from a call to help me with next steps. I love that it's quick and efficient in recapping my meetings and is helpful for my own note-taking. I also like getting feedback on my calls and receiving helpful suggestions on how I can improve, as well as assistance in my note-taking for next steps with a group. Review collected by and hosted on G2.com.

The viewing screen on the Gong website needs to be improved. I am often unable to see emails and other communication because the screen gets very cramped with the header information on the page. I need better viewing flexibility on the Gong pages. Review collected by and hosted on G2.com.

Having all the data in one place lets me stay fully present with a customer during a meeting. Knowing that all the notes will be taken for me is really confidence-inspiring. It’s been very reliable as a record of conversations, and conversation insights are acted on frequently. Review collected by and hosted on G2.com.

Sometimes when using the automated followup email, it incorrectly uses a customers name. Sometimes the AI follow-up uses the wrong name for a customer, or it will start with something like "Hi firstname.lastname," instead of using their actual name. Review collected by and hosted on G2.com.

What I like best about Gong is the visibility it provides into sales conversations. It makes it easy to review calls, identify key insights, and understand what’s working across the team. The AI-driven insights and call recordings are especially valuable for coaching and improving performance. Review collected by and hosted on G2.com.

One downside is that the platform can feel a bit overwhelming at first due to the amount of data and features available. It can take some time to fully understand how to use everything effectively. Streamlining the user experience would make it easier to navigate. Review collected by and hosted on G2.com.

I like how Gong makes it easy to review customer conversations after a call with its call recording, transcript, and searchable notes, so I don't have to rely only on memory or manual notes. It's fantastic that I can quickly go back to specific parts of the conversation, confirm customer requirements, and identify clear follow-up actions. I also value that Gong helps the whole team stay aligned, enabling teammates to review the same call and understand customer context without attending every meeting. Gong helps save time, reduce miscommunication, and improve the quality of customer follow-ups. With features that help me record and review customer calls, capture meeting notes, track follow-up items, and share important conversation insights with my team, it keeps me organized and better informed about customer needs. Gong also records and transcribes conversations, captures key points, and makes following up accurately much easier. Teammates get visibility into customer discussions and action items through Gong, streamlining our workflow alongside meeting, CRM, and internal communication tools. The platform feels more suitable for organizing and sharing insights on customer conversations compared to just using default meeting summaries from other tools like Google Meet and Zoom. Review collected by and hosted on G2.com.

The only minor improvement I can think of is making some areas of the interface a little easier to navigate for new users, especially when searching through past calls or finding specific insights. Review collected by and hosted on G2.com.

I like that it captures and analyzes customer interactions automatically and gives a very reliable record of conversations. Exporting and sharing data is solid, and overall it’s fairly easy to use and set up. Review collected by and hosted on G2.com.

Quality of support has been a weak point for me. Also, interactive dashboards, live forecasting, and sales trend analysis haven’t really worked for my needs. Review collected by and hosted on G2.com.