What’s most helpful about Gong is the visibility it brings to customer conversations. Having calls automatically recorded, transcribed, and analyzed makes it much easier to capture key insights, track follow-ups, and never miss important details. It’s especially valuable for reflecting on conversations, improving messaging, and sharing context across the team without relying on manual notes. Review collected by and hosted on G2.com.

One downside of Gong is that it can feel a bit overwhelming at times. With so many insights, metrics, and notifications, it’s not always clear what to focus on first. The signal is there, but you have to work a bit to separate it from the noise. Review collected by and hosted on G2.com.

As a Director, it’s very helpful to receive insights from calls across my team directly in my inbox. It gives me a leg up because I can ask the right questions sooner, rather than waiting to be informed later. It also helps at the end of the week, when I need to quickly find key details and distill them into my weekly report. Review collected by and hosted on G2.com.

There are a lot of notifications, and the built-in search features don’t seem very good. I can’t just search for a customer directly; I have to go through a few steps to get there. Also, I don’t find the AI to be very powerful. Review collected by and hosted on G2.com.

What I like most about Gong is the visibility it provides into call outcomes and customer interactions handled by our experts. The platform is intuitive and easy to navigate, with strong search and call insights that help identify winning messaging and common objections. Its integration with SFDC makes it easy to connect insights directly to inbound and outbound leads. As someone focused on lead generation and email outreach, this helps me refine my targeting, personalize outreach, and qualify leads more effectively. Overall, it has improved my productivity and helped generate higher-quality meeting opportunities, delivering strong value in my day-to-day workflow. Review collected by and hosted on G2.com.

One area for improvment would be making insights more directly actionable for SDR workflows, especially for email outreach and lead generation. At times, it takes extra effort to translate call insights into immediate next steps. Additionally, enhancing filters or customization in search could make it even easier to quickly find the most relevant conversations. Review collected by and hosted on G2.com.

The addition of AI in the Gong platform has been so helpful. It's easy to ask questions about the overall experience of a customer and ensure that necessary topics are being covered. I also love that it can provide exact times when certain topics were covered. Review collected by and hosted on G2.com.

I'd love a better way to extract the data from Gong using the API. Currently if you want information about email history via the API you have to request it one email address at a time. It would be helpful to be able to pull at least some information at a summary level for all emails tied to an account or for all emails in general. Review collected by and hosted on G2.com.

I like that it captures and analyzes customer interactions automatically and gives me a mostly reliable record of conversations. Overall it’s fairly easy to use and set up, and the notes management and AI text summarization are solid. Review collected by and hosted on G2.com.

The AI isn’t always consistent, and when it makes a mistake it’s not that easy for me to catch and correct. I’m only moderately confident about how my data is handled and what controls I have over what the AI can access, and the explanations for why the AI produced a result could be clearer. It’s also not always totally clear when I’m interacting with AI vs. something rules-based. Review collected by and hosted on G2.com.

I think Gong is great. It shows up automatically on calls, the recording quality is solid, and it’s easy to set up scorecards to review with my team. Getting the transcripts very well. It’s also very clear to use for sharing snippets and showing where we can improve. Review collected by and hosted on G2.com.

From what I’ve used so far, I’m happy with it, but I’d really like to understand more about the other features and how to use them. I am not using this as I am not sure how to use it. Review collected by and hosted on G2.com.

The recordings became nearly every day, indispensable recordings for the team. It gives a very reliable record of conversations, and I like the AI summaries and follow ups. Deal visibility is somewhat improved, and it is heavily used by the sales ops team. Review collected by and hosted on G2.com.

Some features like Calendar and Content Management aren’t part of my account tier, so I don’t use them. I also haven’t used the coaching features. Review collected by and hosted on G2.com.

It’s a great real way to get insights. I like being able to use transcriptions across calls to understand trends and overall customer needs/health, and the record of conversations is very reliable. Review collected by and hosted on G2.com.

The AI summaries are good but in some cases miss some important items surfaced in calls. Some AI features feel too weak and not easy to use, and they miss a lot of searches. Deal visibility only improved somewhat, and managers or reps rarely acted on the conversation insights for coaching. Review collected by and hosted on G2.com.

The UI is very easy to navigate, and it integrates really well with Salesforce and other platforms. Support is always quick, and they’re great at providing the training you need to use the platform effectively. They’ve also introduced lots of new AI features recently, which are great. Review collected by and hosted on G2.com.

We’ve had a few periods of downtime in the past, which isn’t ideal since we run our entire work platform through it. That said, the issues are usually resolved very quickly. Review collected by and hosted on G2.com.

I love the fact that even if you're just fishing for random calls you get a quick preview so you know what to expect before you play it. Review collected by and hosted on G2.com.

Honestly, I don't really have any negative feedback on the software Review collected by and hosted on G2.com.