I like that it has great analytics and chatbot support where I can go and ask questions in human language and it gives me the answers without me writing technical queries. The features feel indispensable for predictive growth and long term retention. Customer success is an important factor for us, and it helps maximize lifetime value and protect recurring revenue, plus it drives deal momentum, buyer alignment, and account expansion. Review collected by and hosted on G2.com.

Some of these features create friction between data teams, executives, and end users. Review collected by and hosted on G2.com.

What I like best about Gong is how it gives clear visibility into customer conversations and turns them into actionable insights. It helps teams improve coaching, identify deal risks early, and understand what top performers are doing differently. The automatic call summaries and analytics also save a huge amount of time while keeping everyone aligned across sales, marketing, and customer success. Review collected by and hosted on G2.com.

One downside of Gong is that the amount of data and notifications can sometimes feel overwhelming, especially for larger teams. Some insights can also require a lot of filtering to get to the most relevant information, and pricing may be difficult for smaller businesses to justify. Additionally, call transcription accuracy can occasionally struggle with accents, overlapping conversations, or industry-specific terminology. Review collected by and hosted on G2.com.

I love how reliable it is at capturing and analyzing customer interactions. It captures every transcript and interaction, which is amazing. The AI also helps me identify coaching opportunities ahead of time so I can get in front of potential challenges for customers, and managers or reps act on those insights all the time. Review collected by and hosted on G2.com.

Deal intelligence can be a bit inaccurate sometimes, especially when integrating with other systems. Overall the AI outputs are only moderately accurate and it is not always easy to catch and correct mistakes. Review collected by and hosted on G2.com.

The AI transcript feature is super helpful. It also provides a summary, which makes it easier to share with clients.

The call outline feature is also very useful, especially when I need a clear, well-organized summary of the conversation. Review collected by and hosted on G2.com.

Sometimes the AI transcripts aren’t accurate enough, and they don’t always interpret the conversation in the appropriate way. Review collected by and hosted on G2.com.

I use the call transcript feature after every call to generate a thorough recap email. It saves me at least 15 minutes for every call and has made my email follow-ups more consistent and efficient.

Gong is reliable and while I used to run into issues with calls not recording, that hasn't happened in over a year.

Navigating the product is easy and I like the way it looks. Review collected by and hosted on G2.com.

Gong's AI features are overall lacking - specifically their email generation tool. While I love that I can copy the transcript, I have to paste the transcript into chat gpt to get a good follow up email. Their tools lacks detail; the emails are short and don't capture what I need them to. Review collected by and hosted on G2.com.

I like that Gong stores all the information from my calls, as well as my colleagues’ calls. It’s really helpful to cross-check how I’m doing by comparing my calls with other team members’ calls. It’s also super easy to use, and the transcript recap is really good. Review collected by and hosted on G2.com.

The main thing I dislike about Gong is the search bar in the top-right corner for finding calls. It has a weird laggy load time, and I sometimes struggle to find specific people because it randomly switches and I end up clicking the wrong thing. Review collected by and hosted on G2.com.

I like being able to go back and listen to my calls. I also like sending my manager calls from GONG so she can give me feedback. Another upside is that it helps me see tasks I haven’t touched in a while, which makes it easier to stay on top of follow-ups. Review collected by and hosted on G2.com.

I haven’t found any dislikes yet. That said, sometimes it doesn’t capture all of the BANT information from a call even when it’s provided, but it does let me add it manually. Review collected by and hosted on G2.com.

Gong is an all-in-one solution. From an operational standpoint, it’s easy to use, and it feels natural how each tool ties back to the others. Our sales team has boosted productivity, which puts time back in their day to focus on customers. Review collected by and hosted on G2.com.

It can be overly complicated at times - without guidance or seeing how others use the system it can be overwhelming. However, the team at Gong is always willing to take the time to ensure we’re using the tool to the best of the ability. Review collected by and hosted on G2.com.

The most helpful thing about Gong is that one does not need to listen/watch a recorded video, and instead can just read the transcript to get the information quickly. It makes it so that note-taking is no longer needed, if I forget what was said, I can quickly access the meeting notes to understand what was missed. The amount of time saved is priceless. Review collected by and hosted on G2.com.

There are times when Gong transcribes what is being said incorrectly to the point that the recording needs to be viewed. In general it does feel like invasion of privacy to have every spoken word transcribed and recorded.. I feel like interactions are less genuine when using Gong. Review collected by and hosted on G2.com.

I love the Call Recording, Automatic Transcription, and AI Text Summarization because they make customer conversations easier to review, understand, and act on. Call Recording helps me revisit important discussions, transcription makes conversations searchable, and the summaries quickly highlight key takeaways, customer concerns, and action items. Overall it saves time and improves follow-ups. Review collected by and hosted on G2.com.

Interactive Dashboards can feel cluttered, and finding specific insights can mean navigating multiple views. CRM Integration is frustrating when sync is delayed or information is incomplete, which forces manual verification. Search/Filter could be more intuitive since locating specific calls, topics, or customer interactions can take extra time. The AI summaries also occasionally miss important context or action items, so I have to go back to the transcript to verify details. Review collected by and hosted on G2.com.