Globe Teleservices Pte Ltd Reviews & Provider Details

I use Globe Teleservices for multi-channel authentication and business-critical communications. Its platform stood out to us for its features and pricing, including seamless fallback and failure routing, with consumption-based pricing aligned with the market. The single connectivity and multi-channel approach handle failures automatically, so we don’t have to manually contact another channel or provider; delivery follows our set threshold of less than three minutes. I value the global support, reliable SMS and WhatsApp channels, and the customized monitoring tool that alerts us by email about failures or delays. We can manage our authentication workflow and country-wise channel priorities on the platform through an API and SDK for our app and website. The AI chatbot for WhatsApp, web, and RCS is white-labeled for us and helps save substantial work and cost on customer support. I also value how the team tries to understand our problems and resolve them together with us. Review collected by and hosted on G2.com.

I would like Globe Teleservices Pte Ltd to get SOC 2 compliance faster for better security assurance. SOC 2 would help our banking clients use our authentication services more confidently. They are already ISO 27001 certified and in the process of getting SOC 2, but SOC 2 would be much better for digital services like ours. Review collected by and hosted on G2.com.

I like that Globe Teleservices Pte Ltd gives us scalable SMS and other communication channels, with low initial costs and charges based on each SMS transaction rather than extra peak-hour fees. The lower transaction fees help me offer better pricing to enterprise customers, and automated fallback moves messages to another available channel if one fails. I can handle SMS, WhatsApp, RCS, email, and voice through one provider, and use its AI voice bots and chatbots as demand grows. I also value the dedicated 24/7 support for critical campaigns. Globe Teleservices releases new features almost monthly, which helps me keep up with changing WhatsApp and RCS features and offer newer services to enterprises sooner than competitors. Review collected by and hosted on G2.com.

I wish Globe Teleservices offered an integrated CRM. Communication is taken care of, but I have to subscribe to another solution partner for customer intelligence. I’d like one unified database with customer history and communication data so we can better segment customers and choose their preferred communication channel. Review collected by and hosted on G2.com.