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Gist Reviews & Product Details

Gist is a suite of tools businesses use to market, sell and communicate with their customers. And we're on a mission to help marketing, sales and support teams create great customer experiences in every interaction across the customer lifecycle, at scale. Today, over 10,000 businesses are using Gist and we're just getting started. Customers use us to talk to their leads and customers and be that central source of truth. We believe that we’re in the middle of a huge shift in SaaS space towards all-in-one platforms and we need your help. Join us on this journey and help us transform the way people run businesses :)

Seller

Gist

Product Description

Gist allows you to chat with leads

Overview by

Raghavender Rao Jitta (CEO & Founder, Gist)

Discussions

Gist Community

Pricing

Pricing provided by Gist.

Gist Free

Free Forever

Gist All-in-One Pro

$19

Starting at

View More Pricing Information

Top-Rated Alternatives

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Gist Media

Talk to the right people in the right place, at the right time – on your website and inside of your app. Stop chasing uninterested leads, and proactively reach out to the people who are most engaged on your site right now.

Increase sales by sending each lead a hand-crafted email campaign. Trigger emails and drip campaigns automatically using interactions and behaviors of your users.

Capture every possible lead by creating and testing multiple forms. Configure forms to show on any page and anytime you set by using preset display conditions to fine tune your list building.

Gist Reviews (218)

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Houssem Eddine G.

Co-Chief Executive Officer

Small-Business (50 or fewer emp.)

10/25/2022

"All in one marketing and support tool"

4/5

What do you like best about Gist?

I use Gist mainly for chat support and knowledge base Review collected by and hosted on G2.com.

What do you dislike about Gist?

I would love to see a more friendly support team.

Dark mode colors are awful, you should improve them! Review collected by and hosted on G2.com.

Steve L.

Founder

Small-Business (50 or fewer emp.)

3/10/2022

"Great Intercom alternative for user chat and messaging!"

5/5

What do you like best about Gist?

I've been an Intercom user for 3 years and finally got tired of their slow support and ridiculously high prices. I found one of my vendors using Gist and made the switch. I have been very pleased with the platform. The features are very comparable to Intercom and some even better. I love how easy it is to add custom fields and create contact segments. Plus it does a great job of tracking page views of my users so I can see where they have been in my app.

Moving from Intercom was easy - I was able to export all my contacts, import and remap to Gist fields. The customer service has been great - they usually reply in a couple of hours and have been very helpful. Review collected by and hosted on G2.com.

What do you dislike about Gist?

Some of the documentation is not very clear and seems to be missing some key elements for implementation. But, there is a ton of support docs, which is great. Not much else I have run into. Review collected by and hosted on G2.com.

Dennis N.

CEO

Small-Business (50 or fewer emp.)

5/18/2022

"Fantastic Solution as an Ideal, Full Featured alternative to Intercom"

5/5

What do you like best about Gist?

Advanced marketing and automation tools make onboarding and customer success flows incredibly simple and intuitive. Review collected by and hosted on G2.com.

What do you dislike about Gist?

None of it so far! Gist seem to have it pretty much nailed!

The 'form' functionality seems a little basic. Currently this works for newsletter type forms, whereas it would be great to have an embeddable form, which has custom fields and info (basically, a contact type form) - this could then come through as a message / chat.

The outbound email facility is handy, but it would be good to see replies just come directly to the message list, rather than a direct reply to the mailbox (outside of gist) Review collected by and hosted on G2.com.

Recommendations to others considering Gist:

If you have tried Intercom but find it a little costly, but have tried pretty much every other chat solution 'chasing' similar features, Gist is as close as you will get! Review collected by and hosted on G2.com.

What problems is Gist solving and how is that benefiting you?

Marketing automation, onboarding and customer success flows / development for better customer retention and growth. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

5/10/2022

"great chat widget with all in one email marketing tools"

4/5

What do you like best about Gist?

the most thing i like about Gist is LiveChat widget it looks very modern style on desktop & good on mobile also

live agent icons looks good too

the ability to upload files is good too

I like they have chatbot support & knowledge area for articles & info before starting chat Review collected by and hosted on G2.com.

What do you dislike about Gist?

i hope they develop applications for multi-devices

I hope they get better pricing with more discount offers for all in one plan

I hope they develop the cart abandoned integration with woocommerce Review collected by and hosted on G2.com.

maryam m.

React Developer

Small-Business (50 or fewer emp.)

10/24/2022

"It help us to add a very cool feature to our website"

5/5

What do you like best about Gist?

I list my favorites:

It provides cool features

Its friendly and responsible team members

Easy to integrate with our project Review collected by and hosted on G2.com.

What do you dislike about Gist?

It is not a dislike and just a suggestion. Maybe it is active now, but I didn't find them. It is excellent and helpful that there were some tutorials about configuring it in different projects. Review collected by and hosted on G2.com.

Deepak M.

Senior Manager

Small-Business (50 or fewer emp.)

7/22/2022

"Surprisingly good tool"

4.5/5

What do you like best about Gist?

Few things

- Easy to understand UI

- Email customizations

- Mutliple filters optios to create different customer segments

- Efficient chat bot Review collected by and hosted on G2.com.

What do you dislike about Gist?

- Nothing much

- Would be good to have video/GIF embed in the braodcast email

- Also would be good if we can send email to people outside of the segment Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

10/20/2022

"Feature rich CRM"

5/5

What do you like best about Gist?

Trial emails and customer support messenger with behavioral targeted emails and messages. Review collected by and hosted on G2.com.

What do you dislike about Gist?

Occasional bugs, but they are usually fixed fast by customer support. Review collected by and hosted on G2.com.

Amir C.

Founder + Producer

Small-Business (50 or fewer emp.)

6/26/2022

"One of the best to do it"

4/5

What do you like best about Gist?

Fair usage policy. Easy interface and easy learning curve for the software! Review collected by and hosted on G2.com.

What do you dislike about Gist?

I wish there was an option for early-stage startups! Cost can skyrocketed if you have leads inquiring all over the place. Review collected by and hosted on G2.com.

Luke D.

Digital Marketing Executive

Small-Business (50 or fewer emp.)

1/14/2020

"An All-In-One Marketing Platform For Your Business"

4.5/5

What do you like best about Gist?

I’ve been a fan of Gist (formely Convertfox) since after they launched their product. Since then, the product has developed with updates and new features being rolled out to assist business owners.

The fact that it’s an all-in-one marketing automation platform is where it demonstrates its value. It incorporates:

• Automations based on events

• Email automation

• Live chat & bots

• Scheduling

• Help desk/ knowledge base

• Forms

• Tracking

• Plenty of integrations

The platform essentially saves you connected different apps via APIs as it’s an all in one where contact data is updated along the way, from lead to customer. Review collected by and hosted on G2.com.

What do you dislike about Gist?

Gist are constantly improving and listening to customer feedback which is great, but sometimes it does take time to implement. This is to be expected though from any company especially when there’s many users wanting all types of integrations and features added. Review collected by and hosted on G2.com.

What problems is Gist solving and how is that benefiting you?

I’ve gone through a long list of marketing automation platforms that have their positive and negatives. However, the big plus is that Gist provides most of these features, all within the same application. This reduces the multiple touchpoints you may have with customers and makes it easier to run your business smoothly with your contacts. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

4/1/2022

"Features and experience"

4.5/5

What do you like best about Gist?

I am very pleased with features like snooze, it's really useful to clear up the workspace a bit. Also great is that you can so very easily edit chats even after they are sent, or reopen them after they are closed. Review collected by and hosted on G2.com.

What do you dislike about Gist?

Nothing necessarily in particular, but every workflow tool can always improve, in my opinion on allocating resources well in the back-end so that everything works fast and smooth, and on the front-end I prefer touches of minimalism and simplicity. Review collected by and hosted on G2.com.