--- title: Gist Reviews meta_title: 'Gist Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 219 reviews by the users' company size, role or industry to find out how Gist works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 219 scale: '5' date_modified: '2026-07-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Gist Reviews **Vendor:** Gist **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.6/5.0 **Total Reviews:** 219 ## About Gist Gist is a suite of tools businesses use to market, sell and communicate with their customers. And we're on a mission to help marketing, sales and support teams create great customer experiences in every interaction across the customer lifecycle, at scale. Today, over 10,000 businesses are using Gist and we're just getting started. Customers use us to talk to their leads and customers and be that central source of truth. We believe that we’re in the middle of a huge shift in SaaS space towards all-in-one platforms and we need your help. Join us on this journey and help us transform the way people run businesses :) ## Gist Pros & Cons **What users like:** - Users love the **ease of use** of Gist, finding it simple to engage and support their customers effectively. (20 reviews) - Users highlight the **efficient customer support** of Gist, praising its fast responses and helpful knowledge base. (13 reviews) - Users love Gist's **all-inclusive platform** , combining marketing and business management with easy-to-use features and tools. (10 reviews) - Users appreciate the **intuitive chat features** of Gist, enhancing customer engagement and support efficiency. (9 reviews) - Users love Gist for its **all-inclusive email marketing solution** , which simplifies business processes and enhances customer engagement. (8 reviews) - Helpful (8 reviews) - Marketing Automation (8 reviews) - Knowledge Base (6 reviews) - Tool Variety (6 reviews) - Automation (5 reviews) **What users dislike:** - Users face a notable **learning curve** with Gist, making it challenging to navigate and utilize advanced features initially. (6 reviews) - Users find Gist's **limited features** frustrating, especially regarding customization and chat automation across multiple channels. (6 reviews) - Users find **limited options** in Gist's mobile app, causing frustrating experiences when chatting with clients. (5 reviews) - Users report issues with **live chat functionality** , experiencing app crashes and problems with message delivery. (4 reviews) - Users find Gist's interface **not intuitive** , with a frustrating learning curve and misplaced settings causing confusion initially. (4 reviews) - Chatbot Issues (3 reviews) - Chat Management (3 reviews) - Email Issues (3 reviews) - Expensive (3 reviews) - Integration Issues (3 reviews) ## Gist Reviews ### 1. An All-In-One Marketing Platform For Your Business **Rating:** 4.5/5.0 stars **Reviewed by:** Luke D. | Digital Marketing Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** January 14, 2020 **What do you like best about Gist?** I’ve been a fan of Gist (formely Convertfox) since after they launched their product. Since then, the product has developed with updates and new features being rolled out to assist business owners. The fact that it’s an all-in-one marketing automation platform is where it demonstrates its value. It incorporates: • Automations based on events • Email automation • Live chat & bots • Scheduling • Help desk/ knowledge base • Forms • Tracking • Plenty of integrations The platform essentially saves you connected different apps via APIs as it’s an all in one where contact data is updated along the way, from lead to customer. **What do you dislike about Gist?** Gist are constantly improving and listening to customer feedback which is great, but sometimes it does take time to implement. This is to be expected though from any company especially when there’s many users wanting all types of integrations and features added. **What problems is Gist solving and how is that benefiting you?** I’ve gone through a long list of marketing automation platforms that have their positive and negatives. However, the big plus is that Gist provides most of these features, all within the same application. This reduces the multiple touchpoints you may have with customers and makes it easier to run your business smoothly with your contacts. ### 2. Features and experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2022 **What do you like best about Gist?** I am very pleased with features like snooze, it's really useful to clear up the workspace a bit. Also great is that you can so very easily edit chats even after they are sent, or reopen them after they are closed. **What do you dislike about Gist?** Nothing necessarily in particular, but every workflow tool can always improve, in my opinion on allocating resources well in the back-end so that everything works fast and smooth, and on the front-end I prefer touches of minimalism and simplicity. **What problems is Gist solving and how is that benefiting you?** Gist is very helpful in resolving customer support issues regarding social media services and easily tracking user info to identify existing or potential clients. ### 3. A solid chat widget with lots of automation as well as bells and whistles **Rating:** 4.5/5.0 stars **Reviewed by:** Tsahi L. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2021 **What do you like best about Gist?** It works. I need a simple chat widget to communicate with visitors to my site. For that purpose, it works pretty well. I can access it from my browser and the mobile app, and it supports push notifications, so I don't miss any conversations. The information it stores about users is super helpful - especially their country of origin and pages they've visited on my website. **What do you dislike about Gist?** The Gist team added too many features in recent years that aren't directly related to chat. The bots and automation part is nice, but I don't use it since my business isn't big enough to support and maintain automation. When you don't respond in time, you receive a notification email telling you there's a conversation. If you don't go through the links inside the notificaitons, at some point, Gist will decide to automatically stop sending you notifications via email which isn't fun - it doesn't even tell you about it. **Recommendations to others considering Gist:** Try it out. The integration is simple, and the results are satisfactory. It can grow with your needs. For my own small business, it is overkill with all its features. **What problems is Gist solving and how is that benefiting you?** Gist enables users and potential customers to reach out to me directly, without the need to fill out forms or send emails. It also works well in collecting the email address of these users so I can follow up with them later. By having this means of communication, I can have more conversations with customers than I would otherwise conduct. ### 4. Gist: Awesome SAAS Onboarding Stack **Rating:** 4.5/5.0 stars **Reviewed by:** Andrew M. | Board Member, Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2022 **What do you like best about Gist?** Gist is easy to install and provides a really great way for customers to ask a question and to track them movement through your app to better assist them. **What do you dislike about Gist?** The ability to message clients first appears to be working until yiou click send and you get prompted for an upgrade. Feels a little bait-and-switch. **Recommendations to others considering Gist:** Recomended for onboarding/chat. Gives a lot of good data and customer tracking **What problems is Gist solving and how is that benefiting you?** It's helping better understand what customers need when onboarding. ### 5. Good choice of service, absolutely has potential to grow and give more options to operate **Rating:** 5.0/5.0 stars **Reviewed by:** Argzon H. | UI/UX Designer & Front-End Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2019 **What do you like best about Gist?** For sure the Live Chat, Knowledge Base, Scheduling the meeting, Email Marketing and the UI of the Live Chat is amazing. The Dashboard is so easy to use. I also do like that Gist is always bringing new features to the platform and I really don't regret my purchase. **What do you dislike about Gist?** Absolutely nothing. They are working very hard to bring new features and I'm in love with it. **Recommendations to others considering Gist:** I've joined Gist before the rebrand. I know for sure what the team has done and what did they improve. I'm so satisfied with the work of the Gist team. They come a long way and I think they will improve a lot in the near future. I absolutely do suggest you to join Gist, because they are very responsible for the services they offer. **What problems is Gist solving and how is that benefiting you?** As a company we are closer to the client's problem, it really does benefit in the reputation of the company and it also benefits in the company finances, because the user satisfaction is very important to us. ### 6. The Chat Bubble Feature Is Amazing. Improved customer relations and increased sales. **Rating:** 4.5/5.0 stars **Reviewed by:** Sandra B. | Owner, Trainer, Mentor, Coach, Writer., Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2021 **What do you like best about Gist?** I love the chat bubble feature the most. It's an invaluable tool for my business, because it enables me to give great personalised customer service, by connecting with my website visitors in real-time. It allows me to understand why they came to my site, what the most popular articles they are searching for on my site, and it helps me to nurture them, build a relationship with them, and get them to subscribe to my social media and buy my products. **What do you dislike about Gist?** I don't currently have workflows publishing for most of my workspaces, and that's the only thing that is holding me back from being fully successful with the platform, as I really need this feature. And MailChimp is easier to use and set up automation super quickly. **What problems is Gist solving and how is that benefiting you?** I am improving customer relations and selling more products ### 7. Automation at its best **Rating:** 5.0/5.0 stars **Reviewed by:** Akshay J. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2021 **What do you like best about Gist?** It helped me help my customers when I'm not on my desk. Their mobile app is amazing. I think it would be great if they add more features like email scheduling etc in the mobile app **What do you dislike about Gist?** Limitations on contacts, emails etc. I believe to stand out from the crowd these guys should offer everything unlimited. Trust me only 0.5% people will truly use your unlimited resources. Others will not even go over 10k contacts but they are stratified with that unlimited plan. **What problems is Gist solving and how is that benefiting you?** Helping customers on the go. Nurturing my digital marketing customers. I don't like to leave them alone after the invoice has been paid. ### 8. Make the switch - you'll get the Gist ot it quickly **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew J. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2021 **What do you like best about Gist?** The UI and UX of Gist makes it one of the better helpdesk platforms I've used. I've found that there is usually a trade-off or compromise when it comes to features and ease of use, but Gist marries the two wonderfully. It integrates wonderfully with the rest of my stack and is extremely easy to deploy to sites. There are a ton of great features backed by a great support team. **What do you dislike about Gist?** The only thing I dislike is that without spending more on the product, I miss out on features like Webhooks. Fortunately there is still access to the API, but many tools I use rely on Webhooks, so that missing functionality (for me - given my plan) is a bit of a downer, but I would say that's the only gripe I have with the system. **What problems is Gist solving and how is that benefiting you?** We have integrated Gist for our WordPress site which runs on BuddyBoss, LearnDash, and WP Fusion. We are able to use Gist not only as a support tool, but also as a CRM for WP Fusion to tag products and gate access to content. ### 9. Gist helped us streamline our processes for Marketing and Customer Success **Rating:** 4.5/5.0 stars **Reviewed by:** Sarthak J. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2021 **What do you like best about Gist?** The automated and personalized chat prompt that goes out on behalf of our Executive to a newly signed-up customer has been the most rewarding. Customers immediately come to know that if they are stuck at some point with our product, they can reach out to our Executives. It's very customizable as well. We can show the prompt to a selected set of users only (in our case, the Admins). We can show the prompt when the user has been on a specific page for too long etc. Apart from this, we use the Post Messages as announcements for feature releases, upcoming events, etc., which helps us keep our customers engaged. We also use the workflows from Gist to periodic Marketing Emails to our customers. Also, API-based integration makes Gist very powerful. **What do you dislike about Gist?** Nothing much. The mobile app's performance can be slightly improved. And if the rule-based events can be made more advanced, for example, instead of writing "Users who performed an action in last X days", if we could write "Users who performed an action in last Y minutes", it will become much more powerful, and we will be able to utilize it even more. **What problems is Gist solving and how is that benefiting you?** Customer Support Customer Adoption Marketing ### 10. One of the most complete marketing systems around!! **Rating:** 4.5/5.0 stars **Reviewed by:** Michael S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2021 **What do you like best about Gist?** Gist helps keep the bulk of our marketing in one location and easy to work with WordPress to set up the system. One of the best features we like to use is the Chat Feature. The chat widget can be added very easily using the WordPress Plugin created by Gist. The feature connects to a whole host of other Gist features like the live chat to your website visitor and gaining feedback to your built-in Gist database of information. **What do you dislike about Gist?** WordPress update took some time but was update a few weeks back. Additional chatbot options would be nice, but chat does come with a lot of features. Sometimes you can get lost in all the options but not sure if that is a con, depends on you. **Recommendations to others considering Gist:** Gist comes with a lot of features so make sure they all fit what you are looking for. **What problems is Gist solving and how is that benefiting you?** I like having everything most needed in one place to make it easier than having to log into several sites to get things done. ### 11. GIST email marketing **Rating:** 5.0/5.0 stars **Reviewed by:** Teresa C. | Teresa Coppens, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2019 **What do you like best about Gist?** My questions and concerns quickly answered either immediately or within 2 business days. I was in the beta group so was able to acquire a lifetime license for one low cost. They are continually improving their product. It is an all in one product and right now is providing me with more features than I am currently using but inspires me to explore more ways I can reach my audience. **What do you dislike about Gist?** My biggest complaint is that as a lifetime member there are new features for which I am denied access. As a bera member I would have hoped I'd continue to receive full access to all new features. That being said, I am able to do everything I need to do to segment and otherwise reach and communicate with my audience. **Recommendations to others considering Gist:** It is a growing company and has many features other marketing software does not such as chatbots and the ability to book meetings with clients. Although at this point in time I am not using them, chatbots will be a function I can see having great value for my blog and the ability to book meetings reduces cost for those who need it in terms of needing to purchase another product to do that job. **What problems is Gist solving and how is that benefiting you?** I am getting the hang of this platform. I have been able to substantially increase my mailing list through opt-in offers. I use Convertful forms which I can link to Gist. Its email options are easier to work out and I use both broadcast email to regularly attend to my list members as well as drip campaigns that send out emails automatically to list members. ### 12. Good livechat and marketing software **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2021 **What do you like best about Gist?** Gist is a good for our sales department with its email marketing tools, workflows and more. It is also our main support service thanks to its chat, meetings and more. **What do you dislike about Gist?** They don't have a good support service; they reply every 24 hours or more, which I think is too much for a live chat service. On the other hand, they restrict functions without previously notifying the client and without providing any detail about the incident. Finally, I have noticed that there are serious customers, as they tend to make offers that are not met in reality. **Recommendations to others considering Gist:** It is an excellent chat service, the software is good. Email marketing can be a headache in the sense that they can restrict you without any prior notice for not complying with their terms, but they don't tell you how you breached the terms. On the other hand, you must have a lot of patience in case you require support from the Gist team, it is quite spaced in time. **What problems is Gist solving and how is that benefiting you?** We boost our sales funnel thanks to Email Marketing, control of interaction with automated events and we convert many more prospects into users thanks to Gist. ### 13. Gist is tremendous! **Rating:** 5.0/5.0 stars **Reviewed by:** Gloria B. | Founder and Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2021 **What do you like best about Gist?** I DEEPLY have appreciated Gist's timely support. Their tools and the platform are always improving. You're definitely in good hands with the Gist team! **What do you dislike about Gist?** I wish that Gist had more integrations with other tools like Thrivecart, which I use. But, I'm VERY grateful that I can get by using Gist's HTML codes to integrate with other tools. It is how I'm able to connect with Thrivecart. **Recommendations to others considering Gist:** I highly recommend using Gist. It has so many tools that other autoresponders just don't have. **What problems is Gist solving and how is that benefiting you?** I have a reliable email automation service. Thankfully, I heard about Gist in the early days and got a lifetime plan. Super grateful to have this. It also gives me a wonderful chat box for my website. It helps me automate much of my customer onboarding experience through emails after they purchase. ### 14. Hubspot Alternative **Rating:** 4.0/5.0 stars **Reviewed by:** Huy T. | Product Manager and Data Analytics, Senior Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2020 **What do you like best about Gist?** Gist offers an affordable pricing plan with rich tools to boost your business. It can help use for customer support by livechat, nurture lead, email marketing. We also can set up the workflow to automate the process from the time user opt-in to sales. **What do you dislike about Gist?** Cannot use embed form to my landing page. We can use popup form or Welcome Matt, but there're some use cases that we need to embed our form. We can easily do this with Hubspot. Hope Gist will implement this feature soon. **What problems is Gist solving and how is that benefiting you?** With me, Gist is a CRM to capture lead, customer support and sales. I have to used Hubspot but it's quite expensive. Gist offers mostly the same features with very affordable price (I owned a lifetime deal). ### 15. Gist Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Medical Devices | Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2021 **What do you like best about Gist?** I like that they have a free option give you the ability to decide if yo nne dit **What do you dislike about Gist?** I am not fully aware of all features that are offered. I salos wish I could downlads an application to use the produce and not have to be a on a web browser. **Recommendations to others considering Gist:** It is an excellent free option to see if the chatbot is worth it for your company and then buy the buy-up plan, **What problems is Gist solving and how is that benefiting you?** We are trying to reach out to our customers directly. ### 16. Great messenger, full email marketing **Rating:** 4.0/5.0 stars **Reviewed by:** Christopher P. N. M. | Author, Ghostwriter and Teacher, Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2021 **What do you like best about Gist?** Gist's messenger is especially powerful and I love that I can embed it on not only my website, but other subdomains on my site. Makes it so my visitors can get ahold of me on the fly--and I get notifications by email and on my phone. I can also set up automations so the bot asks questions to try and help the visitor before they need human interaction. Really nice! I also like that Gist has full email marketing--automations, tags, etc. **What do you dislike about Gist?** Gist has a generous free plan, but to take advantage of Gist all over the web and integrate it with other services, only paid accounts in Gist have the ability to use webhooks. This means lower cost services won't integrate easily and it creates a bit of a mess trying to keep contacts in sync across multiple services unless you're willing to pay. But truly $29/mo isn't bad! **What problems is Gist solving and how is that benefiting you?** Gist allows me to be available to my customers EASILY and keeps me from needing to rely on email alone to communicate. The messenger bot has surprisingly become the #1 way my visitors want to communicate. ### 17. A very good intercom alternative **Rating:** 4.5/5.0 stars **Reviewed by:** Pranav B. | Founder, Venture Capital & Private Equity, Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2021 **What do you like best about Gist?** I guess it offers a lot of features related to marketing and customer support. The automation triggers are awesome **What do you dislike about Gist?** There is nothing much to dislike, I like the product overall. **What problems is Gist solving and how is that benefiting you?** I am using it mainly for website visitor chat. Plus I am also using it for email marketing. ### 18. Live Chat works! **Rating:** 5.0/5.0 stars **Reviewed by:** Rhonda S. | Human Resources & Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2021 **What do you like best about Gist?** I like that if potential customers need help, they can chat with us in real-time. **What do you dislike about Gist?** Sometimes while I am logged in, my chat status goes inactive. Then I have to change my status to Away before I can change it back to Available. **Recommendations to others considering Gist:** I think Gist is another excellent tool to communicate with customers. It allows us to answers questions directly. Customers also can enter their email, so if we aren't able to respond after hours we can still follow up with them later via their email. **What problems is Gist solving and how is that benefiting you?** Some customers are more comfortable chatting like text messaging rather than calling up a business. ### 19. GIST is versatile, high quality and cheap **Rating:** 5.0/5.0 stars **Reviewed by:** Stanley D. | Tech Support, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2021 **What do you like best about Gist?** GIST automation capabilities are excellent, even at the lower price points. These features immensely helped me as a more recent business with not lots of upfront capital. I also benefit from the smooth integration with WordPress. I am recommending GIST for being a professional chat, email marketing, and CRM option. Chat is handy and valuable. **What do you dislike about Gist?** Windows and MAC applications should have the option to start automatically when the computer starts. **What problems is Gist solving and how is that benefiting you?** After I started using the GIST chat, I noticed an increase in sales and more significant interaction between the site and visitors ### 20. The all in one sales and customer service tool you'll ever need **Rating:** 5.0/5.0 stars **Reviewed by:** Dennis H. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2021 **What do you like best about Gist?** How easy it is to start, and use. I didn't know how much a website chat was needed, I've closed so many sales using GIST. **What do you dislike about Gist?** I love it. This is the perfect tool, everything you need is included: chat, calendar, crm, marketing, chat bots, just to mention a few. **What problems is Gist solving and how is that benefiting you?** Going through all the Marketing Funnel, from Sales, Customer Services, Automation, Email Marketing. ### 21. Live chat, crm and book meetings **Rating:** 5.0/5.0 stars **Reviewed by:** Amy C. | Executive director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2021 **What do you like best about Gist?** The live chat works well. Booking meetings is easy and efficient. I love the integrated knowledge base site you can create. I love seeing where leads go on my website. Their intent and the pages that convert. Auto emails depending on filters is also great. Android app for live chats Zapper integrations **What do you dislike about Gist?** There is no mobile site or app for managing the backend. There is a mobile app for backend administration. You have to use the website. **What problems is Gist solving and how is that benefiting you?** Easy communication and connection with leads ### 22. Suitable for use **Rating:** 4.0/5.0 stars **Reviewed by:** Kirsty W. | Technical Sales and Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2021 **What do you like best about Gist?** Gist was easy to set up and user friendly. You can easily assign to other colleagues, and track the process. **What do you dislike about Gist?** The notifications do not always come through so you have to have it constantly open. **What problems is Gist solving and how is that benefiting you?** Its easy to determine what contact is geniune and what is spam. ### 23. An Awesome Piece of Software **Rating:** 3.5/5.0 stars **Reviewed by:** Kwabena O. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2021 **What do you like best about Gist?** Forms, Emails, Messaging and Event Tracking **What do you dislike about Gist?** The live chat can be improved to be more personalized **Recommendations to others considering Gist:** It's a better alternative to intercom and user.com **What problems is Gist solving and how is that benefiting you?** Problems ? Nothing Yet, Benefits Yes... I have seen a high open rate of my emails, and we can track user events on the site now. And this has increased user engagement and sales ### 24. Gist helps us convert leads! **Rating:** 5.0/5.0 stars **Reviewed by:** Jason B. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2021 **What do you like best about Gist?** Gist is a powerful suite of business management features. I especially love the integrated chat on our website and how Gist helps me track and follow up with leads! **What do you dislike about Gist?** I don't fully utilize all the power of Gist, but even so, it is super valuable to me with only the subset of functionality I'm using. **What problems is Gist solving and how is that benefiting you?** Gist helps me convert leads to clients. ### 25. Excellent tool with fabulous support **Rating:** 4.5/5.0 stars **Reviewed by:** Ben G. | Mr, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2019 **What do you like best about Gist?** Creating an automated machine that captures, warms and sells to my site visitors and prospects. **What do you dislike about Gist?** There is a bit of a learning curve and building anything worthwhile requires a time investment. **Recommendations to others considering Gist:** Very worthwhile product. Highly recommend it for automating your lead capture, nurture and sales process. **What problems is Gist solving and how is that benefiting you?** Turning visitors to our website into contacts who we can communicate with easily and regularly with minimal effort that ultimately leads to increased sales. ### 26. Super easy and great free trial! **Rating:** 5.0/5.0 stars **Reviewed by:** Michael W. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2021 **What do you like best about Gist?** It integrates so easily with my site, and testing it out as a trial was so valuable. **What do you dislike about Gist?** The top-end premium pricing is a bit much, but I guess it's low for big businesses. **What problems is Gist solving and how is that benefiting you?** Customer inquiries. Getting notifications on my phone and laptop means I can help technical queries be solved faster. ### 27. Easy to get into **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2021 **What do you like best about Gist?** The connected features and automation on so many levels. It allows you to create any kind of communication strategy and implement those in a really easy way. **What do you dislike about Gist?** I'd say the most important part is to know what you want to do with your own data and communication, and in most cases, Gist is more than capable to handle it. **Recommendations to others considering Gist:** Plan a bit ahead and just give it a try. **What problems is Gist solving and how is that benefiting you?** Streamlining contacts, communication, support, and sales in one app. ### 28. Really a whole productivity tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2021 **What do you like best about Gist?** All the integration of email marketing and live chat. **What do you dislike about Gist?** The prices especially for small companies which are starting with a low budget. **What problems is Gist solving and how is that benefiting you?** The customer service experience is improving. ### 29. Better and better every time! **Rating:** 5.0/5.0 stars **Reviewed by:** Maverick F. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2020 **What do you like best about Gist?** * Great customer support (responsive, knowledgable) * Continuous upgrades and updates * Intuitive once you get the hang of it * Fast and hardly fail to load * Great native integrations (ConvertBox!) and Zapier is always useful **What do you dislike about Gist?** * Slight UX improvement, but no biggie * Automation and event tracking may need some time to get used to * Wishlist: forms allow more font customization to suit website branding * Wishlist: that forms allow dropdowns, multiple-choice, sliders etc * Wishlist: there's an email tracking feature to track replies **Recommendations to others considering Gist:** Just give it a try, ask lots of questions, and you'll be convinced quite soon :) **What problems is Gist solving and how is that benefiting you?** * Using it as a CRM to replace Hubspot * Managing our key prospects and clients * I used to have problem tracking form submissions based on UTM codes. Now it's much easier. * Having a team inbox for FB messenger and live chat is also useful * Ability to auto tag based on behaviours is a plus ### 30. Best price - value **Rating:** 5.0/5.0 stars **Reviewed by:** Cristina L. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2021 **What do you like best about Gist?** Best price - value good support, and functionalities **What do you dislike about Gist?** I miss more complete report and analitycs **What problems is Gist solving and how is that benefiting you?** CRM ### 31. Works better than crisp or drift **Rating:** 4.5/5.0 stars **Reviewed by:** Moshe L. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2021 **What do you like best about Gist?** Chat response time is better than other apps. **What do you dislike about Gist?** The user interface a little bit confusing **What problems is Gist solving and how is that benefiting you?** Customer support via chat, knowledge base ### 32. Great Feature-Rich Software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in E-Learning | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2021 **What do you like best about Gist?** There are a ton of great features. I really like how I'm able to integrate directly into my website. **What do you dislike about Gist?** It takes some getting used to setting up and using the product. But that's to be expected from such a feature-rich software. **What problems is Gist solving and how is that benefiting you?** It's hard finding a single software that can do as much as Gist goes. Usually, you have to use multiple software. ### 33. Gist Includes in one place several functions that are quite useful **Rating:** 4.0/5.0 stars **Reviewed by:** Ilna F. | Enterprise (> 1000 emp.) **Reviewed Date:** September 27, 2020 **What do you like best about Gist?** It includes in a single place several functions that are quite useful when managing an online store, from chat support to automation of sending mail, everything is possible to get it in the same place, and its chat allowed me to work it simultaneously with the social networks of my business, which allows me to better manage the requirements of my clients. Its simplicity is its greatest virtue, since for me the fact that it can do everything from a fairly simple window and in a fairly practical way **What do you dislike about Gist?** It is noted that some functions have not been fully created and tested, for example push notifications, although they should reach me when there is some new content or something that is of interest to me, it still does not **What problems is Gist solving and how is that benefiting you?** It has been very useful for me to improve various processes related to the digital marketing of my business, since previously I had no idea what I should do to improve it, but now thanks to Gist I have been able to perform various tasks such as email marketing campaigns , content creation for my social networks and many other things that have helped me a lot in this task of improving my communication strategies and dissemination of my brand information. ### 34. It's Magic **Rating:** 5.0/5.0 stars **Reviewed by:** Austin D. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2020 **What do you like best about Gist?** It is a very powerful piece of software yet very intuitive to implement. Before finding Gist, I used 3 other pieces of software and tried to make them work together. WIth Gist, I have Live Chat, Help Desk, Lead Generation, and Email Marketing all under one roof and it makes daily management much easier **What do you dislike about Gist?** While I like everything about it, I hope in the future they implement some basic CRM features such as assigning task and funnel stage workflows **Recommendations to others considering Gist:** If you are looking for an all in one solution to market to people visiting your website, I would give these guys a serious look. They have mostly everything you would ever want in this type of Software. **What problems is Gist solving and how is that benefiting you?** Automate and enhance communications based on what visitors do on my website and membership area. ### 35. Overall, a really complete tool for small companies. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2021 **What do you like best about Gist?** It has a lot of features for small and medium companies **What do you dislike about Gist?** It can be improved by giving more data and flexibility with the contact list and reports **What problems is Gist solving and how is that benefiting you?** I can manage all the communications in one place. ### 36. Limited features, awesome support from owner **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2021 **What do you like best about Gist?** The support, because the owner himself attended to my concern immediately. **What do you dislike about Gist?** The product itself because there are features that are needed but aren't available. **What problems is Gist solving and how is that benefiting you?** We use Gist for Live Chat, support messages and sales. ### 37. Software with great potential for communication with customers. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2020 **What do you like best about Gist?** Excellent system since they allow companies to market, sell and communicate with their customers in a safe and very responsible way. Its cost is very well evaluated since they offer you an amount of progress and an estimated time very adequate for the price they propose giving you benefits and better experiences with this type of application. It contains certain functions which are: knowledge base, support chat, transactional emails which are connected in one place by workflows being very determined. **What do you dislike about Gist?** They have several problems, some features are very underdeveloped like pop-ups because it lacks more progress and well-developed functions to be able to use it the way it should be but for those methods it also needs server to client Communications upgrades, especially in the area of updating the products so that they can be used as a multiplatform and work together. **Recommendations to others considering Gist:** I recommend it for companies that want to generate very good communication with their customers because it allows you to have closer conversations with your customers and businesses which generate much more information and knowledge to have a better understanding of your company to sales and profits to your customers because it focuses this application in that way. I recommend it as a good use for marketing very easy to make it a reality for the company well customized and designed because the steps are very complex and great to make your advertising. **What problems is Gist solving and how is that benefiting you?** I use it as a support in order to help create excellent experiences for customers in their stage of using the system well highlighted. I also use it for business and investment conversations since it is very complete when communicating with our customers or companies that want to do business since it allows a great website that assigns conversations of a scope that can be combined in several users in a single respective conversation. ### 38. Gist is an amazing product that helps you get leads and sales. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2020 **What do you like best about Gist?** Besides the chatbot, the email marketing capabilities and so much more, Gist support is one of the best features to like of Gist. They are always there and effective. **What do you dislike about Gist?** Though Gist isn't perfect, I'm yet to find something I dislike that it's support hasn't quickly addressed. **Recommendations to others considering Gist:** Give it a try. You'd be amazed of what Gist can do for your small business in both service and reach. **What problems is Gist solving and how is that benefiting you?** GIst has helped me reach my potential customers more efficiently. From emails, to support, to chat, it's very helpful to get the visitor to move down the funnel. ### 39. Great for early stage startups **Rating:** 4.5/5.0 stars **Reviewed by:** Audrey M. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2020 **What do you like best about Gist?** Gist provides a great combination of features that covers off all the needs of an early stage startup. **What do you dislike about Gist?** Can't seem to view properties of an event that come in from Segment **What problems is Gist solving and how is that benefiting you?** I'm using the knowledgebase and chat predominantly at the moment. It's also good for seeing a complete history of user events that are piped in from Segment ### 40. Bots and routing at your disposal. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2020 **What do you like best about Gist?** Gist is the perfect tool to increase customer interactions, the service is favorable to increase sales, provide customer experiences and support, the tool is available at a very low price, it is web based, the service compared to its competitors is quite updated, the automations it provides are excellent, its real time chat, Bots and routing are some of the most useful tools Gist provides. Its ease of use is a great advantage of this service, as it makes it easy to finish the job and allows you to use the software quickly. Implementing this service is very simple with just a couple of configurations you can use the software. Gist is a marketing tool that is distinguished by its simplicity and effectiveness to increase sales. **What do you dislike about Gist?** In the years that I have been operating this service its operation has been good, I consider that it has to improve a little the support team so that it is faster, it needs availability of mobile application and more speed in the operation of its interface so that we can work with greater effectiveness, until the moments I am very satisfied of working with Gist since I have been able to work with an effective marketing in all our organization. **Recommendations to others considering Gist:** Gist is an extraordinary tool to increase the interactions with the clients and above all the sales, it is very easy to use and can be implemented quickly in any organization, the software is extraordinary to work has a very good structure, its price is phenomenal, it can really surprise how much can be done with this formidable tool. I can guarantee that Gist is going to work very well in any business or company since it adapts very well to any standard of work. **What problems is Gist solving and how is that benefiting you?** In our company Gist has allowed us to improve our capacities to give more solid answers to the needs of our clients, to interact with them, to offer relevant experiences and to increase the effectiveness of our team at the moment of working, really it is excellent as it is possible to stimulate the growth of the sales and the satisfaction of our clients with this service. ### 41. excellent all-in marketing automation tool **Rating:** 4.5/5.0 stars **Reviewed by:** Kejda G. | Direct Response Marketing Agency Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2020 **What do you like best about Gist?** universal inbox to streamline social channel inquiries, very powerful live chat and chatbot with a great UX for the user, powerful event tracking and automation rules **What do you dislike about Gist?** integration with ecom platforms leaves a bit to be desired. So for example it's great to be able to have all sorts of triggers and automation scenarios, but the utility is a bit limited if I can't send a dynamic cart recovery email, with a one click button that will re-generate the checkout for the user. The popup builder is nice, better than MANY tools out there, but not quite as powerful as Convertful -- thankfully Convertful has a direct integration with Gist so I can use them in tandem. I think for a saas platform Gist is already there as a platform, like 100%, for ecom sites it's 95% there. **Recommendations to others considering Gist:** Get it now if you're willing to get your hands a bit dirty with implementation. It's got great features already and more in the pipeline for a great cost. Outstanding value. **What problems is Gist solving and how is that benefiting you?** marketing automation, lead capture and lead nurture, lead segmentation. ### 42. I use gist every day and it's simple to learn and intuitive. **Rating:** 5.0/5.0 stars **Reviewed by:** Andrada R. | Social Media Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2020 **What do you like best about Gist?** The interface is easy to understand and makes the process of using it very simple. I feel like using Gist on a day-to-day basis makes things simpler for us in order to answer our client's questions and keep in touch with them. I think it makes communication smooth, I enjoy the email notifications and so many other features that alert us or our clients. I recently enjoyed their revamp on the snooze system, it makes everything much simpler to keep track of. **What do you dislike about Gist?** Sometimes the app can be slow or doesn't load altogether. This often happens where there is a big demand (such as Christmas sales or Black Friday). This should be addressed! I also have trouble sometimes snoozing chats or closing them and it can be very troublesome sometimes. The number of chats opened doesn't go down and there is a big difficulty in synchronizing this. Also, I dislike the fact that files and images are sent as separate files, especially when I need them attached to the message to get ideas clear to the clients. **Recommendations to others considering Gist:** Simply using it every day will answer all your questions. **What problems is Gist solving and how is that benefiting you?** Talking and offering advice to our clients is very easy. 😊 Communication is made easy through attaching files, images, adding gifs and much more. I also enjoy being able to see a lot of details regarding our customers' information (email, user code, browser, computer system etc.) ### 43. Gist customer contact - perfect for Sass companies **Rating:** 5.0/5.0 stars **Reviewed by:** Michael O. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2020 **What do you like best about Gist?** Gist is an integrated customer contact help desk product that is great for Saas companies. Rather than having to purchase and integrate separate systems for chat, help desk and email automation, Gist provides all three in a beautifully integrated app. **What do you dislike about Gist?** Very little. Gist meets our needs very closely. **Recommendations to others considering Gist:** If you are a Sass company looking for a complete customer contact system with chat, email automation and onboarding and help desk -- start your evaluations with Gist. That is the benchmark to measure others by. **What problems is Gist solving and how is that benefiting you?** We needed a unified 360 degree customer contact system. From web site chat, to in app messaging, and help ticketing -- we need a single solution that manages our customer contact and onboarding. ### 44. An innovative platform that's going somewhere **Rating:** 4.5/5.0 stars **Reviewed by:** Vik B. | SMB Marketing Consultant & Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2020 **What do you like best about Gist?** I've been a customer with Gist for a few years now, so I think I'm qualified to speak a few words on their platform. What I like best about Gist is that they're *not* a stagnant application, over the years, their development and refining of their tool has been evident. Not only do they add to their tool, but they also work to simplify it for the benefit of the user experience. Most newer companies don't have utilize that value so I'm able to appreciate that feat with Gist. Some other points: -Somehow gist is able to identify customers when they come to my website, even if they aren't in my database. I don't how they do it, but it's a great advantage. -They have robust targeting features for their pop-ups -Their support seems mostly available and responsive. -Their platform is easy to navigate. **What do you dislike about Gist?** -It's hard to say what I dislike, since they have automation features, tracking features, integrations, and so on, it seems like they have everything. -Perhaps I think that their chat feature can be developed upon to be more inline with competitors (automation email requests, etc...) -Also - a visual display for the email workflow like what Sendinblue has would be helpful, but not necessary. -Utilizing forms *not* connected to popups would be helpful, but technically it works. **Recommendations to others considering Gist:** I believe that they offer a free trial, it's one of those things that you have to test and try it out as with these automation platforms it's hard to recommend for everyone's fit. **What problems is Gist solving and how is that benefiting you?** For someone that needs a user-friendly email automation for website visitors, especially if your website is built on wordpress, it works very well. Their simple and straight forward interface is critical for beginners and experts alike. However, do note like with any platform, that there is a learning curve, especially with some of the targeting features. ### 45. Gist Makes My Business Better and Life Easier! **Rating:** 5.0/5.0 stars **Reviewed by:** Shayla B. | Artist, owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2020 **What do you like best about Gist?** I love having a single platform which includes tools for things that usually require multiple subscriptions and multiple logins that I then have to integrate with each other. The customer support is phenomenal! I ask questions late at night and on weekends and always get a response during non-business hours! **What do you dislike about Gist?** If you hate only paying once instead of for 5 different tools, Gist is probably not for you. ;) **Recommendations to others considering Gist:** Try out the 24 day free trial for the paid plans to see if Gist can do all the things you need. The knowledge base has tons of info to help get you started and answer questions. Be sure to reach out to support for help! They are awesome! **What problems is Gist solving and how is that benefiting you?** I love having a chat bot, live chat, a knowledge base, and even an email marketing platform all in one place because it means I can easily sync data between them all and even better, I do it all in one place with just a single subscription! ### 46. A Solid Customer Interaction Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Ian K. | Digital Marketing Strategist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2020 **What do you like best about Gist?** I love that Gist pulls together several different types of customer interactions and ties them together in one location. I love being able to see who has interacted with what emails, chats, etc. Not only can you get in touch with your customers with email/chat, but you can also have the ability to create a knowledge base and better service your customers. **What do you dislike about Gist?** The emails are still a little basic. You can code a custom email template, but I wish there was a way to pick from several different email formats or the ability to customize those in greater detail. **Recommendations to others considering Gist:** They have a fully featured free plan that will give you an idea of if it will work for you business. Try the free plan and demo it. If you're like many, you'll quickly find that it's the perfect solution for your business. **What problems is Gist solving and how is that benefiting you?** Before implementing Gist, I didn't have an easy and straightforward solution for live chat on my website. Additionally, I was using a separate email provider. What made me switch to Gist was the ability to have my email and chat platforms united in one tool, rather than having two separate tools that didn't talk to one another. It makes it much easier to capture leads (either through the lead form or through the chat functionality) and to follow up with those leads through chat and email. ### 47. Simple email marketing software for my website **Rating:** 4.5/5.0 stars **Reviewed by:** James T. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2020 **What do you like best about Gist?** The best part about Gist is that it is scaleable. As my small website grows, I can scale with the number of contacts in the database, and at the same time have access to all their advanced features. There's heaps of features to choose from such as the powerful marketing automation using tags (which I use a lot of), as well as integration with my wordpress website. I can track all contacts on the website and send them down different sequences depending on their actions. I mainly use it for welcome emails and followups, but it's super powerful when I start to really grow my website. Another point that I'd like to bring up was their customer support. Their live chat support is always helpful when I have a question about how to use a certain function. **What do you dislike about Gist?** I don't currently have much to really say which is a drawback to their software. I guess maybe their interface looks a little dated compared to the competition, but that isn't really an issue due to how powerful their software package is. **Recommendations to others considering Gist:** I think at least go for it and take it for a trial run first. You will be surprised just how easy the software is to you and how powerful it is. **What problems is Gist solving and how is that benefiting you?** Overall I'm very happy with how the software is performing for my website. In saying that, I personally don't use all the features they provide as I just don't require them at the moment. There may be a time in the future where I may need their live chat feature, but for now, the powerful marketing automation function is working a treat. I think in the future I'll start to really see the software be used to its full function when my website takes off in the long run. ### 48. PERFECT for CUSTOMER SUPPORT and SITE VISITOR ENGAGEMENT! **Rating:** 4.5/5.0 stars **Reviewed by:** Adrian F. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2020 **What do you like best about Gist?** The live chat app looks stunning on our website! It's easy to implement and set up. Site visitors can instantly get the support they need! Highlights: - User-friendly - Stunning forms and knowledge base **What do you dislike about Gist?** There is not much that we dislike about Gist. - Ability to hide or disable the GIF feature on chat - More integrations would be great **What problems is Gist solving and how is that benefiting you?** Live chat is very important for us with customers who need immediate assistance. GIST is the perfect app! ### 49. Providing customer support and keeping visitors engaged has never been easier! **Rating:** 5.0/5.0 stars **Reviewed by:** Alden S. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2019 **What do you like best about Gist?** The one thing that we absolutely love with Gist is how stunning the live chat looks on our website! The live chat is easy to implement and set up. Now our visitors can instantly get our support and in return, we get to collect the leads! 3 things we like the best: - Easy to use live chat - Robust email marketing automation - Stunning forms and knowledge base **What do you dislike about Gist?** There is not much that we dislike about Gist. They are constantly improving and adding features. If we were to pick two things, for now, it would be: - A bit of a learning curve - Even more integrations would be great **What problems is Gist solving and how is that benefiting you?** We have tried many applications that offer live chat support and email marketing automation and nothing has come close to what Gist has to offer! One business problem we had was providing live support on our website. With Gist we have solved that problem, thanks to its amazing live chat feature! ### 50. Happy Gist User = Happy Customers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2020 **What do you like best about Gist?** I have used many platforms and I found Gist to have the most reliable mobile app. Gone are the days when I had to find unhappy customers at the end of the day, due to notifications not being pushed timely to my phone. Setup is very easy for a non-techy person like me! I work more on the creative side of things but I was able to set up the app to be up & running within a few minutes. Plus, their support is amazing! Interface is nice and chat widget is customizable. It comes with a booking feature that integrates with our team calendar. Love the snippets feature & integrations with many other apps that we use is a bonus. Custom domain feature is the best! **What do you dislike about Gist?** I haven't used the "assistant" feature. This is the only part I did not really get so easily and I would probably need more time to set it up. I also requested a feature to be able to setup a contact form that will go straight to conversations/inbox. At the moment, we use a separate Contact Form on the website. **Recommendations to others considering Gist:** If you are a mobile team and you rely on livechat & email, this would work for you. Email automation & Email marketing are additional amazing features too. Their customer service team is also commendable **What problems is Gist solving and how is that benefiting you?** We run a healthy food & beverage startup and live chat is very important for us with customers who need immediate assistance. I could easily chat with them on the go without delays providing better customer service. Our customers are very happy! We also receive quite a lof emails and we use the team inbox which is very reliable. The ability to send email broadcasts has helped with our sales & affiliate systems... emails don't go to spam! ## Gist Discussions - [Is there a way to embed email collection forms with the use of popups?](https://www.g2.com/discussions/24289-is-there-a-way-to-embed-email-collection-forms-with-the-use-of-popups) - 1 comment, 1 upvote - [View Gist pricing details and edition comparison](https://www.g2.com/products/gist/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-02+21%3A30%3A14+-0500&secure%5Bsession_id%5D=5845829f-0187-423d-9d35-31a56ce38cf6&secure%5Btoken%5D=7ed663fb211696596215ee69a6b4f781feba20a8b6fafe23224fd2216e0150d2&format=llm_user) ## Gist Features **Email Marketing** - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses **Online Marketing** - Landing Pages and Forms - Dynamic Content - A/B Testing - Mobile Optimized - Search Tracking and Optimization **Design and Customization** - Pre-Designed Templates - Pop-Up Types - No-Code Customization - Mobile Optimized **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Lead Management** - Marketing Lead Database - Data Quality Management - Segmentation - Lead Scoring and Grading - Lead Nurturing - Online Behavior Tracking - Automated Alerts and Tasks - CRM Lead Integration **Self-Service Experience** - Knowledge Base - Searchable Articles - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Campaigns** - Targeting - Triggered Campaigns - Analytics **Campaign Management** - Program Management - Event / Webinar Marketing - Calendaring - Budgeting **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Integrations** - CRM/Email Integrations - E-Commerce Integrations - Social Media Integrations **Social** - Social Listening - Social Sharing - Social Campaigns - Social Media Engagement - Social Media Advertising **Generative AI** - AI Text Generation **Agentic AI - Vulnerability Scanner** - Autonomous Task Execution - Proactive Assistance **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Reporting & Analytics** - Basic Reporting - Web Analytics - ROI Analytics - Revenue Analytics - SEO / Keyword Analytics **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Performance and Reliability - Output Document Generation **Agentic AI - Marketing Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications ## Top Gist Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,728 reviews) - [LiveAgent](https://www.g2.com/products/liveagent/reviews) - 4.5/5.0 (1,481 reviews) - [Drift](https://www.g2.com/products/drift/reviews) - 4.4/5.0 (1,203 reviews)