--- title: Gist Reviews meta_title: 'Gist Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 219 reviews by the users' company size, role or industry to find out how Gist works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 219 scale: '5' date_modified: '2026-08-04' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Gist Reviews **Vendor:** Gist **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.6/5.0 **Total Reviews:** 219 ## About Gist Gist is a suite of tools businesses use to market, sell and communicate with their customers. And we're on a mission to help marketing, sales and support teams create great customer experiences in every interaction across the customer lifecycle, at scale. Today, over 10,000 businesses are using Gist and we're just getting started. Customers use us to talk to their leads and customers and be that central source of truth. We believe that we’re in the middle of a huge shift in SaaS space towards all-in-one platforms and we need your help. Join us on this journey and help us transform the way people run businesses :) ## Gist Pros & Cons **What users like:** - Users love the **ease of use** of Gist, finding it simple to engage and support their customers effectively. (20 reviews) - Users highlight the **efficient customer support** of Gist, praising its fast responses and helpful knowledge base. (13 reviews) - Users love Gist's **all-inclusive platform** , combining marketing and business management with easy-to-use features and tools. (10 reviews) - Users appreciate the **intuitive chat features** of Gist, enhancing customer engagement and support efficiency. (9 reviews) - Users love Gist for its **all-inclusive email marketing solution** , which simplifies business processes and enhances customer engagement. (8 reviews) - Helpful (8 reviews) - Marketing Automation (8 reviews) - Knowledge Base (6 reviews) - Tool Variety (6 reviews) - Automation (5 reviews) **What users dislike:** - Users face a notable **learning curve** with Gist, making it challenging to navigate and utilize advanced features initially. (6 reviews) - Users find Gist's **limited features** frustrating, especially regarding customization and chat automation across multiple channels. (6 reviews) - Users find **limited options** in Gist's mobile app, causing frustrating experiences when chatting with clients. (5 reviews) - Users report issues with **live chat functionality** , experiencing app crashes and problems with message delivery. (4 reviews) - Users find Gist's interface **not intuitive** , with a frustrating learning curve and misplaced settings causing confusion initially. (4 reviews) - Chatbot Issues (3 reviews) - Chat Management (3 reviews) - Email Issues (3 reviews) - Expensive (3 reviews) - Integration Issues (3 reviews) ## Gist Reviews ### 1. Get Gist is improving our open rates **Rating:** 5.0/5.0 stars **Reviewed by:** David C. | Ecommerce Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2019 **What do you like best about Gist?** It's resend email to people who have not opened the email feature. **What do you dislike about Gist?** Get gist needs to work on the reporting side of things, there's not enough data **What problems is Gist solving and how is that benefiting you?** Being with MailChimp restricted us in many ways, we couldn't truly engage with people on a massive scale, Get Gist allows us to create workflows and drip campaigns far more efficiently ### 2. Gist (aka ConvertFox) is Amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan S. | Academic Director, Education Management, Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2019 **What do you like best about Gist?** I love everything about Gist. They offer so many great services and keep upgrading them. **What do you dislike about Gist?** I love it. The only thing I didn't love was the change of the name from ConvertFox to Gist. With that said, this isn't a problem. **Recommendations to others considering Gist:** Don't be scared. It's a great product that will help you with customers and visitors on your website. Join the Facebook group to know more about this great thing. **What problems is Gist solving and how is that benefiting you?** I've never had a problem with Gist. The benefits are the ability to communicate with website visitors and clients. This helps servicing them and helping them. ### 3. Great all-in one marketing stack **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher P. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2019 **What do you like best about Gist?** I love how easy GIST was to set up and the features that are continually being added on. Being an early adopter of digital marketing products, it's hard to find ones that continue to deliver on their promises to improve the product. **What do you dislike about Gist?** I wish the basic automation was visual so you could map your marketing sequence out for emails. I thought this was going to be part of my plan, but it wasn't. Could have been an honest mistake. The original UIX wasn't very appealing or intuitive, but they've done a great job improving these areas with their new UIX. **Recommendations to others considering Gist:** If you're looking for a suite of marketing products that integrate together to make your life easier, give Gist a shot. They're continually optimizing their product and adding new features. **What problems is Gist solving and how is that benefiting you?** I'm using this as my email marketing platform, live chat, and scheduling platform. I'm very pleased to have all these products integrated together, along with the ability to add a knowledge base in the future. It's already been helpful to see which prospects have reached out via chat, so I can tag them and send email campaigns to them. ### 4. A great all in one tool for marketing **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2019 **What do you like best about Gist?** I like I got almost all the must have tools in one pack for communication. Advanced email automation that is just got a new function of graphical campaign builder. Also, my subscription is include a live chat and a chat bot and both works well with my sites. No slowing down or other script issues that are not common in this kind of services. If I had an issue the team was super responsive and helpful, that is essential for every business. The email delivery is great, so virtually no email has landed into spam folder. Finally, the knowledge base is an excellent alternative for other Saas solutions. We just started to use this feature and our team is very satisfied with the results. Interface: I like the UI that is modern, simple but highly usable. The developer is keeping taking care of it and the user experience is constantly evolving. **What do you dislike about Gist?** Rarely a few glitches can slow me down, but usually it's not a typical issue. Also, a few months back we experienced some email delivery problems, but the Gist team finally fixed it. It's hard to say a bad word about it. I'd like to see it have multiple knowledge bases. **What problems is Gist solving and how is that benefiting you?** It's all about marketing communication. It solves the email marketing and chat needs. Also, the knowledge base is very handy for our company as we wanted to share tips and tricks and short tutorials. ### 5. Everything you need in one place **Rating:** 5.0/5.0 stars **Reviewed by:** Andie S. | Customer Success Specialist, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2019 **What do you like best about Gist?** Great tool for managing contacts and much more. In-app messaging system with calendar integration for scheduling meetings makes setting up calls a breeze. We can also directly send knowledge base articles from within the messenger. Ability to tag/assign tickets/conversations to other team mates so there's no need to use supplemental tools for task assignments. Tracks user activity and provides real-time data! **What do you dislike about Gist?** The only thing missing is the ability to merge tickets/conversations but I was informed that it's in the works. **What problems is Gist solving and how is that benefiting you?** I am a customer support specialist so I answer sales inquiries, FAQs and perform product demos. It makes the entire process seamless so I don't have to toggle between different tools/apps. ### 6. Affordable price for Essential Marketing Tools **Rating:** 5.0/5.0 stars **Reviewed by:** Jorge Alfonso D. | CMO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2019 **What do you like best about Gist?** What i like about Gist is their price combined with their essential marketing tools that you need every day on your operation. Whatever website you have, you need GIst. Gist have been evolving with a very clear and robust roadmap. I like were the company is headed. **What do you dislike about Gist?** What i dislike are very few things. Maybe more integrations with popular platforms Wordpress and popular Wordpress Membership site plugins. **Recommendations to others considering Gist:** Give it a try. They are a full fledged support and marketing machine. **What problems is Gist solving and how is that benefiting you?** The problems i am solving are, having an essential tool all companies need to have at an affordable price. They don`t take advantage of their position of being an essential tool. ### 7. Nice solution for email marketing, support and livechat **Rating:** 4.0/5.0 stars **Reviewed by:** Ale R. | Editor, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2019 **What do you like best about Gist?** I use several livechat and helps, what i like about Gist is they offert a nice solution for work with B2B and B2C What i like about gist is: - livechat - the email - the tracking url (you can view what pages the visitor view) - The marketing automation is good - Really Good integrations The best for my is the chat prompt because you can livechat, help and for capturing lead. **What do you dislike about Gist?** The founder (Jitta) is cool, but the support is really slow. They also face some delivery problem with the email they work and my account still get block it....so is really annoying Also... at fist, the plataform was really slow but they improved alot. **Recommendations to others considering Gist:** Is a nice tool, is not perfect but they work alot to improved. If you looking for a livechat for selling, support or lead capture is really good **What problems is Gist solving and how is that benefiting you?** Insted of using a "pop up" we use gist on landing page like livechat, help and for capturing lead. Very usefull. Is really usefull, for selling, contact or support. ### 8. All in One Automation Solution | With Amazing Roadmap **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2019 **What do you like best about Gist?** We are using different systems in our day to day life but we are looking for all in one automation tool to make it simple and centralize. Then we found GIST (Formerly ConvertFox) and it fulfilled most of the requirements. We are able to close the deal and connect with the customer fast and in a uniform way. **What do you dislike about Gist?** I am LTD user of the GIST(Formerly ConvertFox) and new features are not added into the LTD account users, that is the big disappointment for us. **Recommendations to others considering Gist:** Product is more than 2 years old and Tested very well, So you can easily trust on them for product level usage. The team behind the product is really good so the future release will be really helpful in your business. **What problems is Gist solving and how is that benefiting you?** We are using it for Support Chat, ChatBot, and Email Campaigns. And It simply provides a seamless experience in all modules. ### 9. I’ve tried other tools, but gist has really stood out **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2019 **What do you like best about Gist?** The combination of live chat and email marketing makes it far easier to connect with leads and nurture them till they are ready to buy. It’s a much more friendly experience for the visitors to my site than trying to get them to force them into my funnel my way. With the added integrations, I can get the information I collect into my CRM to track leads and manually take over from automation sequences when the timing is right. **What do you dislike about Gist?** Although there are almost limitless integrations with zapier, I’d like more native integrations which are easier to set up. Also the embedded form options are slightly limited and more tricky to implement than some options from Mailchimp or ConvertKit. Despite setting up the WordPress plugin, I still get tracking error messages. **What problems is Gist solving and how is that benefiting you?** Gist helps me nurture leads for my copywriting services. The live chat provides relevant prompts on website pages which show different awareness. The integrated email services help to send relevant messages and nurturing sequences to leads collected from optin bribes and other services so to help keep my freelance pipeline full while I work on money generating activities. It means that I can spend less time working on getting clients and more time working on generating income and doing the tasks I enjoy. ### 10. Really great product **Rating:** 4.0/5.0 stars **Reviewed by:** Craige H. | Mindset & Accountability Coach, Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2019 **What do you like best about Gist?** Gist has attempted to create the state of the art all in one platform for business. And it sure is. From Live chat to their email marketing the platforms works well and there's a lot more good features to come. **What do you dislike about Gist?** not much. wished their scheduling widget was unbranded. **Recommendations to others considering Gist:** Perfect for businesses starting out and want a bang for their budget. Their features will help you stand out and will improve any business single or large team **What problems is Gist solving and how is that benefiting you?** Has helped me become more organized and structured with email marketing and support and also scheduling clients ### 11. Powerful suite of tools that keep getting better **Rating:** 5.0/5.0 stars **Reviewed by:** Tristin R. | Multipurpose Utility Tool, Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2019 **What do you like best about Gist?** Gist provides endless ways of interacting with customers. I can chat and email with them, track their usage on my site, qualify them, add tags and other profile information, and so much more. There is even an awesome live view that lets me spy on visitors to see how they're using the site. The tools are powerful, easy to use, and constantly getting improvements. It seems like every week there is another update being rolled out that substantially extends the functionality or usability of the features in Gist. I am blown away. **What do you dislike about Gist?** Plan limits can be confusing. For example, there is a monthly charge for support and a monthly charge for "growth," plus there's a separate charge depending on how many contacts and seats you have. Perhaps this is normal in the industry, but it can make it a little challenging to understand the bill every month. Additionally, the vast amount of features means development will never be as fast as you'd like it to be (even though they release updates all the time). This may not actually be a valid concern, and it certainly isn't unique to Gist (who doesn't have a wishlist they're waiting on their favorite SaaS to get to?), but I do believe the likelihood of being stuck without your desired feature being developed goes up a lot as the product gets bigger and bigger. **Recommendations to others considering Gist:** Start with the basics and don't feel like you have to be using 100% of the featureset right off the bat. **What problems is Gist solving and how is that benefiting you?** With one platform I get chat support, email marketing, marketing automation, and all of my customer relationship needs met. It's a wonderful tool for simplifying my tech stack. ### 12. Gist is a good all-in-one customer engagement solution **Rating:** 5.0/5.0 stars **Reviewed by:** Jói S. | Founder / CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2019 **What do you like best about Gist?** I very much like how the conversations with website visitors are in a very user-friendly type of chat interface like I'm used to from social media, while still having the power to tag teammates, assign tasks, and add details on the contact. I also like that it can handle requests that come in via email and Facebook Messenger in addition to our on-site chat widget. **What do you dislike about Gist?** I noticed that requests coming in via email do not always preserve special characters (like accented characters and such). This would be nice to fix but does not prevent us from using the feature. **What problems is Gist solving and how is that benefiting you?** We use it for a website chat widget, for prompting visitors when they've spent a while on our pricing page to join us in a chat, and as a way to deal with one of our shared inboxes. We are still using Zendesk for our customer support inbox and for our knowledge base but I'm leaning heavily towards replacing both of those completely with Gist which will give us a one-stop shop for all our shared inboxes, chats, and knowledge base. ### 13. Best customer support Automation Product **Rating:** 4.0/5.0 stars **Reviewed by:** Kaushal B. | Director & Co-founder, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2019 **What do you like best about Gist?** In GIST, Email automation and event tracking are the best. In our SaaS Platform https://callerdesk.io , we are using all of its features whether its knowledge base for product information or its Live chat feature. **What do you dislike about Gist?** Basically all product and features are good but we have seen that, they are providing web forms which are quite basic and simple. Hope in future, they will upgrade it . **What problems is Gist solving and how is that benefiting you?** We are using GIST for best after sales customer support services via knowledge base & live chat. Also using Email automation for connecting new prospects. ### 14. great development and amazing support **Rating:** 5.0/5.0 stars **Reviewed by:** Tobias H. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2019 **What do you like best about Gist?** That they develop the tool steadily. The support is amazing. If there is any problem, they try to help as best as they can. I’m very impressed by how the tool developed since I got it. **What do you dislike about Gist?** No webhooks and integromat for my plan available. And they block workflows in my plan. Would like to connect more other apps I'm using with webhooks or integromat. **Recommendations to others considering Gist:** Have patient sometimes. But in the end, they come up with a solution. **What problems is Gist solving and how is that benefiting you?** We send Email Newsletter with Gist and use the Forms. ### 15. Gist in time **Rating:** 5.0/5.0 stars **Reviewed by:** Douglas M. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2019 **What do you like best about Gist?** It's an easy to use integration and you can customise endlessly. They are constantly changing and improving their offering and the app is brilliant. **What do you dislike about Gist?** Nothing, always improving.There are no features I haven't liked. **Recommendations to others considering Gist:** Useful tool and highly recommend to respond to clients quickly. **What problems is Gist solving and how is that benefiting you?** Connecting with clients in a fast and interactive way, while on the move, is perfect for my business. ### 16. Best product in CRM out there **Rating:** 4.5/5.0 stars **Reviewed by:** Tejas C. | Customer Support, Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2019 **What do you like best about Gist?** I have multiple websites which I am running for my business and it has host of landig pages, signup pages, demo pages, trial pages and other places where I was looking to increase conversions. I have used other similar products to achieve the goal but I find this product to be better than other for its price and features that it offers. I love the support I get and the knowledge they have developed in order to handhold the new users. **What do you dislike about Gist?** Not much that I could experience here. I would love to see the product add more features though in the future. **Recommendations to others considering Gist:** A worthy product to try at this price. **What problems is Gist solving and how is that benefiting you?** It is our go to Customer Engagement tool. ### 17. It really delivers **Rating:** 4.0/5.0 stars **Reviewed by:** Victor G. | Director de marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2019 **What do you like best about Gist?** We mainly used it for From a non-programmer kind of view it's very satisfying to get to install it and use it without any hassle. Also, their support team is really helpful and efficient. **What do you dislike about Gist?** The trial vs the pricing was a bit confusing. **What problems is Gist solving and how is that benefiting you?** It has been a nice experience to useanother channel for our costumers to communicate with us. ### 18. Gist are many tools in one box **Rating:** 4.5/5.0 stars **Reviewed by:** Martin G. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2020 **What do you like best about Gist?** I like the approach of fusing livechat, email sequences and leadgeneration **What do you dislike about Gist?** The iOS and Android apps could give some more options. **What problems is Gist solving and how is that benefiting you?** I use it to talk to new visitors / prospects that visit the website. ### 19. Very easy set up, works great! **Rating:** 4.0/5.0 stars **Reviewed by:** Jonathan G. | Mr, Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2019 **What do you like best about Gist?** I am currently only using the live chat and it does what I need. It was very easy to set up myself on my website without having to be a programmer to be able to do that. **What do you dislike about Gist?** I am not using enough of the system to have anything I dislike. **What problems is Gist solving and how is that benefiting you?** I needed a simple live chat solution on my website and the potential to have more options in the future. Gist gives me exactly that. ### 20. Easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Samuel B. | Owner, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2019 **What do you like best about Gist?** I like that this is really easy to use : a simple js script to include in my application and I can have a tool to help my users. **What do you dislike about Gist?** The downside is that this is a saas application : very useful for my usage, but it means I cannot use the solution for some clients with strict cloud policies in europe **What problems is Gist solving and how is that benefiting you?** I can see the activity of my application and I track the pages they visited : this is helpful when I try to know how an user landed on a specific page ### 21. A fantastic team, committed to the product - already great and getting better every day! **Rating:** 5.0/5.0 stars **Reviewed by:** Mark T. | Chief Information Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2019 **What do you like best about Gist?** I primarily purchased Gist for live chat, and it does that really well. The chat interface is clear, simple and great looking for the end user and makes chat management really straightforward for the organisation. What was a real bonus for me is the work the team has put in around marketing automation, email and rules. Being able to schedule emails to be sent based upon user actions is a game changer (the user does not need to have engaged in live chat and the system for defining these actions is really flexible). It's a great tool - and one of the most promising that I've seen - but what really stands out is that the team behind it are a great bunch of people. They're really good on live chat (as you would hope!) and you do get to know them individually. They really care about delivering the best experience possible and the pace they are moving at with new features is admirable. It is that, above everything else, that gave me the confidence to go live with a deployment on our primary business website. **What do you dislike about Gist?** If there is one dislike, it's simply that there is so much (extra) promise in the tool but I can't have it all now! ;-) They are a young company, relatively, so there are still features which I would love to have (better notifications on stale chats, better handling of "out of hours", more automation features) but those are small things and it's the confidence that these things will come quickly that makes this a non-issue. The team really listen and act on feedback, so that's a massive bonus. I'd encourage you to get on-board at this stage. The tool is ready for prime-time use, and you have a real opportunity to actually shape the way it develops that you just wouldn't get with a more established tool. **Recommendations to others considering Gist:** They offer a free plan so it's worth trying that out. Speak with the team on live chat too, to get a feel for the people and their ethos. **What problems is Gist solving and how is that benefiting you?** Live chat allows us to understand where our customers need help, when they may not have reached out through other methods. Automation allows us to communicate better without a large investment of time. ### 22. Powerhouse rising **Rating:** 4.0/5.0 stars **Reviewed by:** Oliver B. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2019 **What do you like best about Gist?** Gist offers a lot of great features. I particularly like the fact that emails and website chat are integrated. This, along with data the platform gathers, segmentation and triggers enables advanced and personalised messaging to really keep users engaged. **What do you dislike about Gist?** The native pop-ups need a little more development. They offer great targeting options but lack the ability to add an image to the lightbox popup. **What problems is Gist solving and how is that benefiting you?** Lead magnet delivery and drip feed email campaigns. User tracking and intel, website chat (when users are logged in). ### 23. Great all min one solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2019 **What do you like best about Gist?** - One solution for most of the main tasks - Easy to start - great support **What do you dislike about Gist?** currently I like what I see a lot and there is nothing to dislike **Recommendations to others considering Gist:** Gist is easy to use and implement, has tons of features, and a great support team. **What problems is Gist solving and how is that benefiting you?** - better support - better connection to website visitors and their questions - integrated messaging via chat, E-Mail, campaigns ### 24. All in one marketing solution with revolutionary features! **Rating:** 5.0/5.0 stars **Reviewed by:** Vitaliy M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2019 **What do you like best about Gist?** Love the wide variety of tools in the app that helps my business in many ways. Love the chat feature, bots, marketing automation and booking meetings the most! **What do you dislike about Gist?** I wish we could choose a custom icon for chat widget as well as to have a visual builder for chatbots. **Recommendations to others considering Gist:** Try it out and see how this one app can replace many others you use and save you money and time. **What problems is Gist solving and how is that benefiting you?** Communicating with clients, and making it easy for them to find knowledgebase articles. Also, love automation and insights that help me learn and keep data about clients. ### 25. Satisfies all our CRM needs **Rating:** 5.0/5.0 stars **Reviewed by:** Masroor A. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2019 **What do you like best about Gist?** Gist is a powerful all in one marketing and communication software that has all the tools to grow your business. **What do you dislike about Gist?** I have no issues with Gist. I just love how it is helping our business grow. **Recommendations to others considering Gist:** If you need an all-in-one CRM to manage your users then Gist will serve you really well. **What problems is Gist solving and how is that benefiting you?** Gist is helping us provide better customer support to our users and better engage with our website visitors. ### 26. Very good marketing tool **Rating:** 4.5/5.0 stars **Reviewed by:** Christian W. | Co-Founder & CMO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2019 **What do you like best about Gist?** You got all in one place: contacts, your Newsletter campaigns, Chatbot communication and more. The look is very clean and I like UX. **What do you dislike about Gist?** There is no German version available. Parts of the plattform are in Beta version whereas other parts are not. So sometimes it switches depending on what you are working on. **Recommendations to others considering Gist:** Have a look at the webinars, you really learn something there and get nw ideas. **What problems is Gist solving and how is that benefiting you?** We are currently running our Newsletter campaign via Gist. Benefit is definately that we can keep the communication with our users in one place. ### 27. Simple to get started and plenty of features to explore **Rating:** 4.0/5.0 stars **Reviewed by:** Mark J. | Technology Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2019 **What do you like best about Gist?** We've looked at a few similar products, and I think Gist has a very good balance of features vs simplicity. **What do you dislike about Gist?** There are a couple of missing features for Drip Email - such as BCC. **What problems is Gist solving and how is that benefiting you?** The simplest and most direct way to get Drip Campaigns started means we have gotten twice as many campaigns done as expected. ### 28. Gist - All in powerhouse **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2019 **What do you like best about Gist?** The Support/Sales chat feature and knowledgebase is awesome and better then I've seen on other platforms **What do you dislike about Gist?** The learningcurve is a bit steap especially with the automation in relation to mailcontacts but once you get it working, it's awesome! **What problems is Gist solving and how is that benefiting you?** Basically a lot of my customer journey issues, fast contact on my website via chat made me a lot of money already! ### 29. Easy to use, quick to learn **Rating:** 5.0/5.0 stars **Reviewed by:** Anca P. | Social Media Strategist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2019 **What do you like best about Gist?** Easiness to assign conversations to different members, the possibility to snooze chats until a later time and the information in the side bar, helping. **What do you dislike about Gist?** Not being able to snooze indefinitely - When working with tech teams, I'd love the possibility to add converstions to pending until I hear back from the team, instead of snoozing it over and over again. **Recommendations to others considering Gist:** Create canned replies if you have repetitive questions or FAQs **What problems is Gist solving and how is that benefiting you?** Customer support and lead generation. It makes it easier for us to talk to our new and potential customers, as well as existing ones. ### 30. Easy to stay connected with my subscribers! **Rating:** 5.0/5.0 stars **Reviewed by:** Ludwight R. | Founder , Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2019 **What do you like best about Gist?** Being able to schedule emails anytime and to communicate through my chat widget with new clients. **What do you dislike about Gist?** So far there’s nothing for me to dislike. **Recommendations to others considering Gist:** If don’t want a complicated chat widget & automated emails then Gist is the best choice to stay in touch with your prospects. **What problems is Gist solving and how is that benefiting you?** Having new clients to easily contact me on my site. Gist make it super easy to reach out to add my new contacts on my email list for future updates about my company newsletter & new offers. ### 31. The Platform to Get Started! **Rating:** 5.0/5.0 stars **Reviewed by:** Jorge D. | Director ejecutivo, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2020 **What do you like best about Gist?** Have everything I need to manage the marketing efforts. **What do you dislike about Gist?** Need more integrations from other platforms. **Recommendations to others considering Gist:** Start easy, start with Gist. **What problems is Gist solving and how is that benefiting you?** CRM, Chat, Email Marketing, this tools connected create Magic! ### 32. Your all in one business solution **Rating:** 4.5/5.0 stars **Reviewed by:** Chris S. | Co-founder, E-Learning, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2019 **What do you like best about Gist?** Gist has come a long way. From simple email and live chat to full fledged email automation, chat bots and knowledge-base. We've been using Gist for quite some time now—and all though there were bumps in the road—we're still sticking around because we believe in the product and founder. **What do you dislike about Gist?** There aren't many design customisation options for the knowledge base. And the main dashboard is sometimes slow. **What problems is Gist solving and how is that benefiting you?** Having our entire team in the loop on the shared inbox is such a time saver! ### 33. A pleasant smooth ride where you constantly get new surprises in the form of fancy new features **Rating:** 4.0/5.0 stars **Reviewed by:** Aleksandar N. | Content Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2019 **What do you like best about Gist?** Analyzing and segmenting contacts has become a breeze. With their amazing segmenting feature, it becomes extremely easy to look at what your contacts are engaging with and automatically have a "bird's eye view" of your contacts. **What do you dislike about Gist?** The workflow builder/journey builder is not good enough for us to switch over to a higher-level of gist. We're currently using a lower plan that doesn't include the journey builder. So we combine our Gist account and use it alongside an AutoPilot account (because that one has a better journey builder). And also because of a few quirks (custom fields on gist have weird limitations that autopilot doesn't). **What problems is Gist solving and how is that benefiting you?** Tracking lead engagement with our marketing material. ### 34. Awesome software! **Rating:** 5.0/5.0 stars **Reviewed by:** Blake B. | Owner, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2019 **What do you like best about Gist?** Gist makes it super easy for my website visitors to chat with my team live and their mobile app is perfect for connecting on the go! **What do you dislike about Gist?** There aren't any negatives that I've come across yet. Gist works perfectly for what we use it for. **What problems is Gist solving and how is that benefiting you?** Gist allows my website visitors to get on demand information, from a live person right when they're looking for it. That's 10X better than having a plain ole contact form will ever be! ### 35. Great all in one customer support solution **Rating:** 4.5/5.0 stars **Reviewed by:** Stuart M. | Learning Technologist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2019 **What do you like best about Gist?** I love that I can manage all of my customer contacts and support channels from a single portal **What do you dislike about Gist?** Some of the workflows / automations can require quite a bit of thinking about to set up but that is mainly because they are so flexible / powerful. **What problems is Gist solving and how is that benefiting you?** I manage all of my mailing lists / customers / support / knowledge base with Gist. It is a single portal for all of these key avenues. ### 36. Better communication = More conversion = More Moola **Rating:** 4.0/5.0 stars **Reviewed by:** Fahiem J. | Senior IT Consulant, Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2019 **What do you like best about Gist?** I like using Gist chat on my website, it helped me communicate with potential prospects that would otherwise have just bounced to the next site. The backend is cool with location information and captured lead details. **What do you dislike about Gist?** The URL to get to gist portal is a bit hard for me remember. **Recommendations to others considering Gist:** Don't forget to install the app. **What problems is Gist solving and how is that benefiting you?** I was getting alot of website visitors but very low conversions, I sell high ticket items and users seem to only convert once there is an element of trust. Gist helps with visits who do not want to email or phone but are more willing to shoot an instant message. ### 37. Awesome - Everything we needed **Rating:** 5.0/5.0 stars **Reviewed by:** ⛰ Jordan R. | Co-Founder & #NoCode CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2019 **What do you like best about Gist?** Love the chat feature. Everything works well, notifications are reliable, works great! **What do you dislike about Gist?** Can't really say I dislike anything... We've yet to implement some of their other tools (outside of chat), & can't wait to do so! **Recommendations to others considering Gist:** Their chat tool is flawless! **What problems is Gist solving and how is that benefiting you?** We've used the webchat feature to streamline our inbound marketing & answer customer-service queries. Been fantastic! We can't wait to dive in more to some of the other tools they offer. ### 38. Awesome Application **Rating:** 5.0/5.0 stars **Reviewed by:** Yamin I. | Automated Inspection Machine Operator, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2019 **What do you like best about Gist?** So simple and powerful combination of marketing tools **What do you dislike about Gist?** Cannot think of any dislikes yet, very happy using the various tools available on this portal. **Recommendations to others considering Gist:** The best tool that combines marketing and support functionality under one platform. **What problems is Gist solving and how is that benefiting you?** Interacting with site visitors and hope to get leads by offering live chat support ### 39. I was an early Gist adopter... **Rating:** 4.0/5.0 stars **Reviewed by:** Abu Y. | Proprietor, Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2019 **What do you like best about Gist?** ...and from being a very basic software it has come on in leaps and bounds, so much that I now use it as my main software for all things marketing **What do you dislike about Gist?** Sometimes integrations can be a bit slow as others systems don't recognise Gist, but this is changing **Recommendations to others considering Gist:** Go for Gist: ease of use, simplicity and great support means its a no-brainer **What problems is Gist solving and how is that benefiting you?** Ease of use, drip campaigns, on-boarding ### 40. All-in-one business solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2019 **What do you like best about Gist?** GIST is one of the best all-in-one business solutions for especially SAAS companies, also helping integrated and connected with each module which you were waiting for. Messenger, e-mail, collision detection, tracking, prompts, tags, automation, insights, help centre and many more features are waiting for discovery. Those are my favourites by the way. There is one more thing: has a free tier in pricing :) **What do you dislike about Gist?** I couldn't see any wrong or glitch but maybe more integration would be good for application and users. **What problems is Gist solving and how is that benefiting you?** Usually, I am using it for my web sites and welcoming guests. ### 41. My agency's go-to growth solution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2019 **What do you like best about Gist?** Ability to add live chat and assign to teammates is very nice and access from a mobile device; furthermore chat assistants help in a lot of ways - my clients love this personalized touch of having a chat prompt on their screen and they can reply back whenever they need some help. Live chat is what we use the most, then email marketing then knowledge base we set it up once and that's working flawlessly The platform is improving in a lot of ways (have seen a lot of changing happening in the past 1.5 years) and i would continue to use gist for this. **What do you dislike about Gist?** It's not a dislike but they way how gist works; I was used to email lists and when i shifted to gist - they have tags and segments - so that's needed to be taken care of when you come from other platforms. **Recommendations to others considering Gist:** Give it a try, most likely it would work for you and gist team is very helpful in setting things up for easier use; some times we need help with setting up or new features being introduced, they help us guide **What problems is Gist solving and how is that benefiting you?** 1) Quicker support to customers with live chat, chat assistants and facebook messenger integration. 2) Ability to capture leads when we are not available 3) Sending emails from the same platform by using tags and 4) knowledge base helps in keeping a lot of frequently asked questions in place. 5) assigning meetings or calls with gist's book meeting feature within live chat or as a separate page ### 42. Great live chat tool **Rating:** 5.0/5.0 stars **Reviewed by:** Suganthan M. | SEO Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2019 **What do you like best about Gist?** The widget is beautiful Live chat function is fast and accurate. The iOS App is excellent and works great. Additional details about a user are fantastic. (Gives you referrer, country, visits and all the useful information) **What do you dislike about Gist?** I don't really dislike anything about the tool. It'd very well built and has excellent support. **What problems is Gist solving and how is that benefiting you?** Qualifying potential clients on the fly. ### 43. Great for chat, keeps getting better **Rating:** 5.0/5.0 stars **Reviewed by:** GetStartup I. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2019 **What do you like best about Gist?** I use the chat mostly but love the fact they keep building on it and now we have a knowledge-base built it! I'm new to all this so we'll see how things go but the basic chat setup and functionality is excellent. Love the meeting scheduler too, I was using another tool for this but think I'll move it all over to GetGist :) **What do you dislike about Gist?** It can be a bit overwhelming if you're new to chat / customer support setup. There's loads of settings which is great but on first view can make your head spin. The UI is in the process of being updated and already I like it! **Recommendations to others considering Gist:** Not just a chat app, although it does this so well - getgist has knowledge base creation built in, crm like features, automated marketing and event tracking. **What problems is Gist solving and how is that benefiting you?** Customer chat when I'm on the go. Super easy with the mobile app and if you're not available - it asks for the customers email address to get back to them. As we grow we'll be taking advantage of the email marketing and event tracking. ### 44. All in one marketing, sales and support **Rating:** 4.5/5.0 stars **Reviewed by:** Vitali K. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2019 **What do you like best about Gist?** The product is constantly updated. For example, recently added new chips and they are cool: - Live View - Message Sneak Peak - AutoCapture - Zoom integration Cool and clear interface. Once set up and forgot **What do you dislike about Gist?** - Need webhook in standart plan - Need email constructor **What problems is Gist solving and how is that benefiting you?** We use on the company's website for the qualification of new leads and communication with existing customers ### 45. Gist a true Omnichannel platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2019 **What do you like best about Gist?** Gist is not just a chat platform, they evolved over the period of time and now offers almost all necessary features. Best part is, they never stopped delighting us by adding new features. **What do you dislike about Gist?** I won't say dislike but I would prefer to have more features on mobile apps. **Recommendations to others considering Gist:** If you're start-up and need a partner which is continuously improving, Gist is right partner. Also as a startup, Gist is a good case study to follow. The way they brought the product from where they started, it's remarkable. **What problems is Gist solving and how is that benefiting you?** Primarily we taking care of chat support, knowledgebase, funnel and newsletter/broadcasting. ### 46. Helps us stay engaged with customers and offer better service **Rating:** 5.0/5.0 stars **Reviewed by:** Marc R. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2019 **What do you like best about Gist?** We like customers to be able to contact us any way they like. Gist helps with this. And if we happen to need to respond via email, we can do that as well. **What do you dislike about Gist?** With the email responses, wish it were able to not include our signature. **What problems is Gist solving and how is that benefiting you?** We've been able to address customer questions and issues faster. ### 47. Nice tool **Rating:** 4.5/5.0 stars **Reviewed by:** Nicole v. | Performance coach, Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2019 **What do you like best about Gist?** It is not a difficult tool so everyone can use it. It gives you a great opportunity to stat a funnel for the first time **What do you dislike about Gist?** It's simple but nice to look at and good to work with **Recommendations to others considering Gist:** If you want a nice an modern tool use gist. **What problems is Gist solving and how is that benefiting you?** Getting new leads and help my customers by chat ### 48. Non Stop Innovation! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2019 **What do you like best about Gist?** Gist is likely to be the one stop solution to manage your active online business and converting visitors to customers by using all the keep growing features of complete CRM. **What do you dislike about Gist?** Due to the growing features, we need to always find time catching up with the new learning curve. This is actually a good thing if we can spare some times to go deeper in it. **What problems is Gist solving and how is that benefiting you?** Catching all opportunities from site visitors to convert them into customers with just one end to end app/plugin that running smoothly in our system. ### 49. All-in-one tool for everything behind a website **Rating:** 4.5/5.0 stars **Reviewed by:** Bruno W. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2019 **What do you like best about Gist?** Unique contact list, with customizable attributes Chatbox easy to integrate on WordPress Forms and mailings features **What do you dislike about Gist?** A bit more look and feel customization would be great. **Recommendations to others considering Gist:** Just try ... **What problems is Gist solving and how is that benefiting you?** Collecting contacts (CTA on pages) Easy interaction on our homepage Managing contacts ### 50. Excellent Email Marketing & Funnels Software. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Media Production | Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2019 **What do you like best about Gist?** Easy to use, email marketing suite. I have LTD and since i have started using it in 2018, there has been lots of changes as promised by Gist Team. **What do you dislike about Gist?** Email templates are lacking. Though it's in the roadmap, currently we have to configure the template in HTML/CSS. I am sure the team is working on Email templates for Pro Users. **Recommendations to others considering Gist:** A nice email automation software, with cool features. **What problems is Gist solving and how is that benefiting you?** I use it for email marketing and alternate to Mail Chimp. ## Gist Discussions - [Is there a way to embed email collection forms with the use of popups?](https://www.g2.com/discussions/24289-is-there-a-way-to-embed-email-collection-forms-with-the-use-of-popups) - 1 comment, 1 upvote - [View Gist pricing details and edition comparison](https://www.g2.com/products/gist/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-06+10%3A52%3A01+-0500&secure%5Bsession_id%5D=77f644f2-91f9-47b7-a1c9-22f534d8944d&secure%5Btoken%5D=74ea45a12686f086e07a952d1c48864f996a8fdf3cca502c3bbb35bd2c70f947&format=llm_user) ## Gist Features **Email Marketing** - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses **Online Marketing** - Landing Pages and Forms - Dynamic Content - A/B Testing - Mobile Optimized - Search Tracking and Optimization - Conversion Rate Optimization - Multivariate Testing **Design and Customization** - Pre-Designed Templates - Pop-Up Types - No-Code Customization - Mobile Optimized **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Summarization **Lead Management** - Marketing Lead Database - Data Quality Management - Segmentation - Lead Scoring and Grading - Lead Nurturing - Online Behavior Tracking - Automated Alerts and Tasks - CRM Lead Integration - Third-Party Integrations - Real-Time Data - Social Marketing - Email Marketing - Multi-Channel Marketing - Conversion Tracking - ROI Tracking - Activity Tracking - Engagement Tracking - Campaign Segmentation - Search Marketing - SMS Marketing - Website Visitor Tracking **Self-Service Experience** - Knowledge Base - Searchable Articles - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Campaigns** - Targeting - Triggered Campaigns - Analytics **Campaign Management** - Program Management - Event / Webinar Marketing - Calendaring - Budgeting - Campaign Management - Workflow Management - Template Management **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Integrations** - CRM/Email Integrations - E-Commerce Integrations - Social Media Integrations **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Social** - Social Listening - Social Sharing - Social Campaigns - Social Media Engagement - Social Media Advertising - Drip Campaigns - Multi-Campaign **Generative AI** - AI Text Generation **Agentic AI - Vulnerability Scanner** - Autonomous Task Execution - Proactive Assistance **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Reporting & Analytics** - Basic Reporting - Web Analytics - ROI Analytics - Revenue Analytics - SEO / Keyword Analytics - Behavior Analytics - Real-Time Analytics - Campaign Analytics - Website Analytics - Visual Analytics - Sales Analytics **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Performance and Reliability - Output Document Generation - Lead Generation - Content Management - Lead Management - List Management - Mobile Access **Agentic AI - Marketing Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - Campaign Planning **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - Social Media Integration **Additional Functionality** - Social Promotion - Customizable Branding - Monitoring - CRM - Reporting & Statistics - Live Chat - Customer Journey Mapping - Generative AI - Mass Texting - Drag & Drop - Email Templates - Automated Scheduling - Campaign Scheduling - AI Copilot - Social Media Monitoring - Activity Dashboard - Lead Capture - Customizable Templates - Marketing Automation - Event Triggered Actions - Marketing Calendar - Customizable CTAs - Multi-Channel Communication - Data Import/Export - Lead Qualification ## Top Gist Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,732 reviews) - [LiveAgent](https://www.g2.com/products/liveagent/reviews) - 4.5/5.0 (1,481 reviews) - [Drift](https://www.g2.com/products/drift/reviews) - 4.4/5.0 (1,203 reviews)