Gist Reviews & Product Details

Gist is an integrated customer contact help desk product that is great for Saas companies. Rather than having to purchase and integrate separate systems for chat, help desk and email automation, Gist provides all three in a beautifully integrated app. Review collected by and hosted on G2.com.

Very little. Gist meets our needs very closely. Review collected by and hosted on G2.com.

I've been a customer with Gist for a few years now, so I think I'm qualified to speak a few words on their platform.

What I like best about Gist is that they're *not* a stagnant application, over the years, their development and refining of their tool has been evident. Not only do they add to their tool, but they also work to simplify it for the benefit of the user experience. Most newer companies don't have utilize that value so I'm able to appreciate that feat with Gist.

Some other points:

-Somehow gist is able to identify customers when they come to my website, even if they aren't in my database. I don't how they do it, but it's a great advantage.

-They have robust targeting features for their pop-ups

-Their support seems mostly available and responsive.

-Their platform is easy to navigate. Review collected by and hosted on G2.com.

-It's hard to say what I dislike, since they have automation features, tracking features, integrations, and so on, it seems like they have everything.

-Perhaps I think that their chat feature can be developed upon to be more inline with competitors (automation email requests, etc...)

-Also - a visual display for the email workflow like what Sendinblue has would be helpful, but not necessary.

-Utilizing forms *not* connected to popups would be helpful, but technically it works. Review collected by and hosted on G2.com.

I love having a single platform which includes tools for things that usually require multiple subscriptions and multiple logins that I then have to integrate with each other. The customer support is phenomenal! I ask questions late at night and on weekends and always get a response during non-business hours! Review collected by and hosted on G2.com.

If you hate only paying once instead of for 5 different tools, Gist is probably not for you. ;) Review collected by and hosted on G2.com.

I love that Gist pulls together several different types of customer interactions and ties them together in one location. I love being able to see who has interacted with what emails, chats, etc. Not only can you get in touch with your customers with email/chat, but you can also have the ability to create a knowledge base and better service your customers. Review collected by and hosted on G2.com.

The emails are still a little basic. You can code a custom email template, but I wish there was a way to pick from several different email formats or the ability to customize those in greater detail. Review collected by and hosted on G2.com.

The best part about Gist is that it is scaleable. As my small website grows, I can scale with the number of contacts in the database, and at the same time have access to all their advanced features. There's heaps of features to choose from such as the powerful marketing automation using tags (which I use a lot of), as well as integration with my wordpress website. I can track all contacts on the website and send them down different sequences depending on their actions. I mainly use it for welcome emails and followups, but it's super powerful when I start to really grow my website.

Another point that I'd like to bring up was their customer support. Their live chat support is always helpful when I have a question about how to use a certain function. Review collected by and hosted on G2.com.

I don't currently have much to really say which is a drawback to their software. I guess maybe their interface looks a little dated compared to the competition, but that isn't really an issue due to how powerful their software package is. Review collected by and hosted on G2.com.

The live chat app looks stunning on our website! It's easy to implement and set up. Site visitors can instantly get the support they need!

Highlights:

- User-friendly

- Stunning forms and knowledge base Review collected by and hosted on G2.com.

There is not much that we dislike about Gist.

- Ability to hide or disable the GIF feature on chat

- More integrations would be great Review collected by and hosted on G2.com.

The one thing that we absolutely love with Gist is how stunning the live chat looks on our website! The live chat is easy to implement and set up. Now our visitors can instantly get our support and in return, we get to collect the leads!

3 things we like the best:

- Easy to use live chat

- Robust email marketing automation

- Stunning forms and knowledge base Review collected by and hosted on G2.com.

There is not much that we dislike about Gist. They are constantly improving and adding features.

If we were to pick two things, for now, it would be:

- A bit of a learning curve

- Even more integrations would be great Review collected by and hosted on G2.com.

I have used many platforms and I found Gist to have the most reliable mobile app. Gone are the days when I had to find unhappy customers at the end of the day, due to notifications not being pushed timely to my phone.

Setup is very easy for a non-techy person like me! I work more on the creative side of things but I was able to set up the app to be up & running within a few minutes. Plus, their support is amazing!

Interface is nice and chat widget is customizable. It comes with a booking feature that integrates with our team calendar. Love the snippets feature & integrations with many other apps that we use is a bonus.

Custom domain feature is the best! Review collected by and hosted on G2.com.

I haven't used the "assistant" feature. This is the only part I did not really get so easily and I would probably need more time to set it up.

I also requested a feature to be able to setup a contact form that will go straight to conversations/inbox. At the moment, we use a separate Contact Form on the website. Review collected by and hosted on G2.com.

Gist provides us with a single, all-in-one software platform with incredible power to support our clients and enhance our sales and marketing. Gist allowed us to replace several very high profile applications (like Zendesk, Mailchimp and others) with one platform. At the same time, they have additional features well beyond those platforms that we did not expect. That is saving us money and time. More importantly, we can support our clients and potential clients 24 hours a day and seven days a week and we can serve them with very targeted messaging and help. When it comes to their own support, Gist give us very responsive support using their application. From our experience, they care very much about their clients. They have a clear vision for the future and continue to live up to their promises by regularly delivering release new features. Review collected by and hosted on G2.com.

For us, there is nothing to dislike. We cannot fault their product or their customer service. Review collected by and hosted on G2.com.

The broad functions it offers your site. The functionality of the tool is amazing. What's best is the team is dedicated to improving Gist. They are always giving more value to their customers; with tools such as scheduling, forms, live view, and working on deliverability. Review collected by and hosted on G2.com.

Wish their forms had more options (WIP). The tool has a steep learning curve, but they have some great support and educational material. Review collected by and hosted on G2.com.