Gem Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find Gem's interface intuitive and user-friendly, enhancing efficiency in the recruiting process with smart automation. (15 mentions)

Users value the efficiency of Gem, enhancing recruiting with automation, analytics, and seamless integrations. (13 mentions)

Users value Gem's centralized hiring pipelines and data-driven insights, enhancing recruitment efficiency and collaboration. (11 mentions)

Users value the data-driven insights of Gem, enhancing strategic hiring decisions and improving recruitment efficiency. (10 mentions)

Users value the powerful automation of Gem, enhancing recruiting speed and efficiency with streamlined processes and integrations. (9 mentions)

Users experience integration issues with Gem, leading to inconsistencies and limitations in workflow customization. (7 mentions)

Users find Gem expensive, particularly challenging for small teams due to its premium pricing and limitations on scalability. (5 mentions)

Users find the limited customization in Gem frustrating, hindering their ability to tailor workflows effectively. (5 mentions)

Users find Gem's interface not intuitive, struggling with too many options and a complicated in-mailing process. (5 mentions)

Users find Gem's complicated candidate management process burdensome, requiring multiple steps for effective outreach and tracking. (4 mentions)

5 Pros or Advantages of Gem

1. Ease of Use

Users find Gem's interface intuitive and user-friendly, enhancing efficiency in the recruiting process with smart automation.

See 15 mentions

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Alexandra S.

Mid-Market (51-1000 emp.)

5.0/5

"Easy Navigation, Perfect for Strategic Planning"

What do you like about Gem?

I really like how easy Gem is to navigate and its user interface. It helps me because I'm not too tech-savvy, and I appreciate how it prompts me. It's

Verified User

Mid-Market (51-1000 emp.)

1.5/5

"Gem ATS Is Too Early-Stage: Missing Core Recruiting Features and Reporting"

What do you like about Gem?

(This is all related to Gem ATS only, not their CRM tool). They have an option for AI-powered resume review which helps identify best-matched candid

2. Efficiency

Users value the efficiency of Gem, enhancing recruiting with automation, analytics, and seamless integrations.

See 13 mentions

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Mahek T.

Mid-Market (51-1000 emp.)

5.0/5

"Gem review"

What do you like about Gem?

streamlines sourcing and outreach by offering powerful automation, seamless integrations, and robust analytics, making recruiting faster, smarter, and

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Essential Tool for Streamlined Sourcing and Pipeline Management"

What do you like about Gem?

Gem is an excellent sourcing tool that centralizes all your hiring pipelines in one place, allowing you to source candidates from multiple channels an

3. Features

Users value Gem's centralized hiring pipelines and data-driven insights, enhancing recruitment efficiency and collaboration.

See 11 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

1.5/5

"Gem ATS Is Too Early-Stage: Missing Core Recruiting Features and Reporting"

What do you like about Gem?

(This is all related to Gem ATS only, not their CRM tool). They have an option for AI-powered resume review which helps identify best-matched candid

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Essential Tool for Streamlined Sourcing and Pipeline Management"

What do you like about Gem?

Gem is an excellent sourcing tool that centralizes all your hiring pipelines in one place, allowing you to source candidates from multiple channels an

4. Helpful

Users value the data-driven insights of Gem, enhancing strategic hiring decisions and improving recruitment efficiency.

See 10 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Essential Tool for Streamlined Sourcing and Pipeline Management"

What do you like about Gem?

Gem is an excellent sourcing tool that centralizes all your hiring pipelines in one place, allowing you to source candidates from multiple channels an

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Gem is a very strong sequencing and in-mailing tracking tool."

What do you like about Gem?

I like the visibility that Gem gives you into what is and what is not working. As a recruiter I am in-mailing candidates and setting them up in email

5. Automation

Users value the powerful automation of Gem, enhancing recruiting speed and efficiency with streamlined processes and integrations.

See 9 mentions

See Related User Reviews

Mahek T.

Mid-Market (51-1000 emp.)

5.0/5

"Gem review"

What do you like about Gem?

streamlines sourcing and outreach by offering powerful automation, seamless integrations, and robust analytics, making recruiting faster, smarter, and

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Essential Tool for Streamlined Sourcing and Pipeline Management"

What do you like about Gem?

Gem is an excellent sourcing tool that centralizes all your hiring pipelines in one place, allowing you to source candidates from multiple channels an

5 Cons or Disadvantages of Gem

1. Integration Issues

Users experience integration issues with Gem, leading to inconsistencies and limitations in workflow customization.

See 7 mentions

See Related User Reviews

Mahek T.

Mid-Market (51-1000 emp.)

5.0/5

"Gem review"

What do you dislike about Gem?

is a powerful tool for sourcing and outreach, it can sometimes be slow or buggy, especially when syncing with ATS systems or handling large data sets.

Verified User

Mid-Market (51-1000 emp.)

1.5/5

"Gem ATS Is Too Early-Stage: Missing Core Recruiting Features and Reporting"

What do you dislike about Gem?

Gem's ATS feature is as of 01/2026 still very-very early stage and they are missing several critical features that a typical in-house recruiting team

2. Expensive

Users find Gem expensive, particularly challenging for small teams due to its premium pricing and limitations on scalability.

See 5 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

1.5/5

"Gem ATS Is Too Early-Stage: Missing Core Recruiting Features and Reporting"

What do you dislike about Gem?

Gem's ATS feature is as of 01/2026 still very-very early stage and they are missing several critical features that a typical in-house recruiting team

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Efficiency and automation of reclutation process"

What do you dislike about Gem?

Cost, it could be expensive specially for small teams or companies. Also, it could be found inaccurate data, and that could be an issue creating error

3. Limited Customization

Users find the limited customization in Gem frustrating, hindering their ability to tailor workflows effectively.

See 5 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Gem is a very strong sequencing and in-mailing tracking tool."

What do you dislike about Gem?

I dislike how Gem adds a few extra layers into the in-mailing process. To be able to accurately track my activity I need to save candidates to a proje

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Excellent AI tool for Staffing"

What do you dislike about Gem?

I believe it should make its User interface little more attractive, Some integrations can be inconsistent, reporting customization is limited, and the

4. Not Intuitive

Users find Gem's interface not intuitive, struggling with too many options and a complicated in-mailing process.

See 5 mentions

See Related User Reviews

Mahek T.

Mid-Market (51-1000 emp.)

5.0/5

"Gem review"

What do you dislike about Gem?

is a powerful tool for sourcing and outreach, it can sometimes be slow or buggy, especially when syncing with ATS systems or handling large data sets.

Verified User

Mid-Market (51-1000 emp.)

1.5/5

"Gem ATS Is Too Early-Stage: Missing Core Recruiting Features and Reporting"

What do you dislike about Gem?

Gem's ATS feature is as of 01/2026 still very-very early stage and they are missing several critical features that a typical in-house recruiting team

5. Candidate Management

Users find Gem's complicated candidate management process burdensome, requiring multiple steps for effective outreach and tracking.

See 4 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

1.5/5

"Gem ATS Is Too Early-Stage: Missing Core Recruiting Features and Reporting"

What do you dislike about Gem?

Gem's ATS feature is as of 01/2026 still very-very early stage and they are missing several critical features that a typical in-house recruiting team

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Gem is a very strong sequencing and in-mailing tracking tool."

What do you dislike about Gem?

I dislike how Gem adds a few extra layers into the in-mailing process. To be able to accurately track my activity I need to save candidates to a proje

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Vignesh R.

HR Talent Acquisition

Small-Business (50 or fewer emp.)

7/2/2025

Guest users or non-business users of the software, not included in G2 scores.

"Gem Recruiting Software"

4/5

What do you like best about Gem?

Its easy to use for recruiting process, Their ATS is very good for sourcing. Review collected by and hosted on G2.com.

What do you dislike about Gem?

interface is Outdated, Some time contact information's like email addresses or phone numbers are inaccurate. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

5/23/2025

"User friendly efficient system"

4/5

What do you like best about Gem?

The dashboards have a range of options to configure. Scheduling is automated and efficient. We have so much ability to customize without the need to put in a tech support ticket or work with an implementation partner. Review collected by and hosted on G2.com.

What do you dislike about Gem?

Gem is building out a lot of new features. Some complexities in our organization are breaking the system and need R&D to add features into their build. We could really use the ability to have an org chart for the company and multiple career pages. Review collected by and hosted on G2.com.

Justin T.

Recruitment Coordinator

Small-Business (50 or fewer emp.)

5/9/2025

Guest users or non-business users of the software, not included in G2 scores.

"great app"

5/5

What do you like best about Gem?

Very Ease of Use

Ease of Implementation

Customer Support is great when you have trouble

Frequency of Use is about 3 times a day

Number of Features are a lot

Ease of Integration when switch from what your used to Review collected by and hosted on G2.com.

What do you dislike about Gem?

nothing really it was easy to use i have nothing really bad to say Review collected by and hosted on G2.com.

Verified User in Primary/Secondary Education

Mid-Market (51-1000 emp.)

12/16/2024

"Talent Acquisition Partner"

5/5

What do you like best about Gem?

1. Sourcing automation and efficiency. Chrome extension that makes it easy to add candidates.

2. Pipeline analytics and visibility: Detailed tracking of outreach performance and response rates. Very clear visibility into the entire candidate pipeline.

3. Team collaboration features: Shared candidate pools and projects. Ability to see other team members' activities and communications. Review collected by and hosted on G2.com.

What do you dislike about Gem?

1. User interface challenges: The UI can feel clunky and unintuitive in places. Navigation between different features sometimes requires too many clicks

2. Reporting limitations: Some key metrics are difficult to track or require manual calculation. There is not a great visualization tool for reports.

4. Integration problems:

Integration with LinkedIn and Greenhouse isn't always smooth.

5. Email sequence constraints: Email formatting options are basic with limited ability to personalize sequences at scale. Review collected by and hosted on G2.com.

Ashley W.

Recruiter

Internet

Enterprise (> 1000 emp.)

10/31/2024

"User friendly and develop new features quickly"

4.5/5

What do you like best about Gem?

Gem's sourcing and data analytics products are very user friendly - we can get new hires ramped up using them within a day or two, and don't have to lean on an external analytics team to surface important data & metrics. They also are great about taking feedback and making improvements to their product quickly! Review collected by and hosted on G2.com.

What do you dislike about Gem?

Their new AI tooling is pretty expensive - I hope that as it scales the pricing becomes more accessible. Review collected by and hosted on G2.com.

Ian P.

Talent Acquisition

Human Resources

Mid-Market (51-1000 emp.)

5/5/2025

"It’s one of the best tools!"

5/5

What do you like best about Gem?

GEM allows companies to easily hire talent from anywhere in the world, it makes the process easier and more efficient Review collected by and hosted on G2.com.

What do you dislike about Gem?

There’s nothing I dislike about GEM, I feel like it’s complete, nothing is missing Review collected by and hosted on G2.com.

Simone B.

Research & Sourcing Lead + Sales Recruiter

Mid-Market (51-1000 emp.)

10/17/2024

"The wait was worth it, finally a Talent Acquisition CRM that makes our lives easier!"

4.5/5

What do you like best about Gem?

Gem has significantly enhanced our recruiting efficiency and effectiveness. The platform's intuitive interface and comprehensive training resources facilitated a smooth onboarding experience, allowing our team to quickly leverage its functionalities.

The seamless integration with Workday streamlined our workflow, and the pre-built dashboards provide valuable insights into key recruiting metrics, which we can readily share with our executive team for data-driven decision-making. Gem has become an indispensable tool in our daily operations.

Furthermore, their customer support has been exceptional. While our initial Account Manager wasn't the ideal fit, Gem was responsive to our feedback and promptly assigned us a highly experienced Account Executive who has provided outstanding support. Review collected by and hosted on G2.com.

What do you dislike about Gem?

The pricing is high and only makes sense for a mid-size to larger organization. Review collected by and hosted on G2.com.

Lela W.

Technical Recruiter

Mid-Market (51-1000 emp.)

2/18/2025

"Great addition to Greenhouse"

5/5

What do you like best about Gem?

Sequences, they are insanely helpful and can make your life so much easier Review collected by and hosted on G2.com.

What do you dislike about Gem?

i wish there was a candidate centric dashboard verus a job centric dashboard Review collected by and hosted on G2.com.

Nithisha T.

Human Resources Specialist

Mid-Market (51-1000 emp.)

5/13/2025

Guest users or non-business users of the software, not included in G2 scores.

"It’s user friendly and I like it."

4.5/5

What do you like best about Gem?

It is Easy to use, user friendly and helpful. Review collected by and hosted on G2.com.

What do you dislike about Gem?

It should react more quickly and save time. Review collected by and hosted on G2.com.

Shensi D.

Co-Founder

Small-Business (50 or fewer emp.)

10/28/2024

"I love Gem so much"

5/5

What do you like best about Gem?

Gem is probably one of the products that has made the biggest difference for my company. We believe in hiring the best people, and so we source a ton of candidates and try to share with the broader tech community what Merge does. If we had to manually do this, it would be really difficult for us to have scaled to the team we have today.

Gem is also extremely easy to use, and the ability to quickly see what is going on with each project is super helpful. Review collected by and hosted on G2.com.

What do you dislike about Gem?

Nothing tbh -- it has been a great experience for us. Review collected by and hosted on G2.com.