--- title: Gem Reviews meta_title: 'Gem Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 310 reviews by the users' company size, role or industry to find out how Gem works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 310 scale: '5' date_modified: '2026-10-22' parent_category: name: Recruiting url: https://www.g2.com/categories/recruiting ---

Gem Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find Gem's interface intuitive and user-friendly, enhancing efficiency in the recruiting process with smart automation. (15 mentions)
Users value the efficiency of Gem, enhancing recruiting with automation, analytics, and seamless integrations. (13 mentions)
Users value Gem's centralized hiring pipelines and data-driven insights, enhancing recruitment efficiency and collaboration. (11 mentions)
Users value the data-driven insights of Gem, enhancing strategic hiring decisions and improving recruitment efficiency. (10 mentions)
Users value the powerful automation of Gem, enhancing recruiting speed and efficiency with streamlined processes and integrations. (9 mentions)
Users experience integration issues with Gem, leading to inconsistencies and limitations in workflow customization. (7 mentions)
Users find Gem expensive, particularly challenging for small teams due to its premium pricing and limitations on scalability. (5 mentions)
Users find the limited customization in Gem frustrating, hindering their ability to tailor workflows effectively. (5 mentions)
Users find Gem's interface not intuitive, struggling with too many options and a complicated in-mailing process. (5 mentions)
Users find Gem's complicated candidate management process burdensome, requiring multiple steps for effective outreach and tracking. (4 mentions)

5 Pros or Advantages of Gem

5 Cons or Disadvantages of Gem

Gem Reviews (310)

Reviews

Gem Reviews (310)

4.7
310 reviews
Search reviews
Filter Reviews
Clear Results
G2 reviews are authentic and verified.
Verified User in Medical Devices
UM
Verified User in Medical Devices
Enterprise (> 1000 emp.)
"Efficiency and automation of reclutation process"
5/5
What do you like best about Gem?

It is usefull to easily discard a lot of non-applicable profiles. Also to suggest correct people for a job. The time of identification could be reduce in an important way. It is intiutive and user-friendly. Easy implementation and customer support. Review collected by and hosted on G2.com.

What do you dislike about Gem?

Cost, it could be expensive specially for small teams or companies. Also, it could be found inaccurate data, and that could be an issue creating errors. Review collected by and hosted on G2.com.

SURAJ D.
SD
SURAJ D.
Talent Acquisition Specialist
Small-Business (50 or fewer emp.)
"Huge selection and verified reviews"
4.5/5
What do you like best about Gem?

User Reviews are by far the main reason I check out here before deciding on which tool to go with. Review collected by and hosted on G2.com.

What do you dislike about Gem?

I've to go that particular products website to check the offers and what they's offering, different offers and wwhat they come with. Review collected by and hosted on G2.com.

Kay R.
KR
Kay R.
Clinical Recruitment Specialist
Mid-Market (51-1000 emp.)
"Great for sourcing and outreach"
5/5
What do you like best about Gem?

Being able to see recruiting activity easily on dashboards. Sequences make candidate outreach easy, too. Loved the chrome plugin for sourcing. Makes keeping track of candidates and pipelines easy. Review collected by and hosted on G2.com.

What do you dislike about Gem?

Very little! It's simple, but I enjoyed all the features. I primarily used it for sourcing, not as a full applicant tracking system, so wouldn't know much there. Review collected by and hosted on G2.com.

Kate C.
KC
Kate C.
Senior Talent Acquisition Specialist
Enterprise (> 1000 emp.)
"Sourcing Savior"
4.5/5
What do you like best about Gem?

Gem is helpful when starting a search for passive candidates. The sequence feature is amazing. Gem is also great for reviewing candidate resumes that connect with our HRIS system. The filters make the review process 10x faster. The customer support team is great at making sure we can use all of the features and assist with any help we need. Review collected by and hosted on G2.com.

What do you dislike about Gem?

Gem doesn't connect with the HRIS system immediately so that is the downside of candidate review. Review collected by and hosted on G2.com.

Imamunnisa S.
IS
Imamunnisa S.
Senior Talent Acquisition Specialist
Small-Business (50 or fewer emp.)
"Easy of Tracking"
5/5
What do you like best about Gem?

This is best for ATS we will have all data in proper manner and this is a one stop destination for agencies like us Review collected by and hosted on G2.com.

What do you dislike about Gem?

Each and every part is most interesting and in this ATS we have lot to do. as of now - no Dislikes Review collected by and hosted on G2.com.

Andrea C.
AC
Andrea C.
Head of Global Recruitment
Mid-Market (51-1000 emp.)
"Long time Gem user and fan!"
5/5
What do you like best about Gem?

I’ve been using Gem since 2018 across two very different recruitment environments, and I absolutely love their platform. Their product team is always open to conversations around improvement and consistently stays on the cutting edge of technology through early adoption of AI tools in recruitment and sourcing.

Utilizing their dashboards has been a game-changer, enabling me to eliminate spend on heavier analytics tools like Looker, which were too complex and high-maintenance for the needs of my Talent Acquisition teams. Gem’s intuitive design and powerful features make it an indispensable tool for modern recruitment teams. Highly recommend!

Andrea Clarkson

Head of Global Recruitment Helix Review collected by and hosted on G2.com.

What do you dislike about Gem?

Product is GREAT! The team is also great but since they have taken on new customers for ATS rollouts their response time has dropped significantly. I know times are lean for us all but they seem understaffed at the moment. Otherwise VERY happy! Review collected by and hosted on G2.com.

Verified User in Computer & Network Security
GC
Verified User in Computer & Network Security
Mid-Market (51-1000 emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Outstanding Recruiting Platform built with AI capability"
5/5
What do you like best about Gem?

While in a demo, I love their UI and majorly their integrated AI screening module. It eases down the hefty file profiling's in few minutes with the help of AI Review collected by and hosted on G2.com.

What do you dislike about Gem?

Nothing as of now. All seems terrific! The platform will win the race with their AI module as most of the other ATS software's are using the same structure but doesn't provide such accuracy. Review collected by and hosted on G2.com.

RV
Rishu V.
Business Development
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"High-Quality, Clinically Proven Formulations products by clinical research."
3.5/5
What do you like best about Gem?

Gem lets you keep all of your sourcing, outreach, and candidate-touchpoints in one place—no more juggling spreadsheets, Gmail threads, and ATS records. Review collected by and hosted on G2.com.

What do you dislike about Gem?

Getting comfortable with Gem’s sequences, pipeline views, and analytics dashboards can take time—especially for recruiters who aren’t already familiar with a multi-step outreach tool. Review collected by and hosted on G2.com.

Maria Angelica V.
MV
Maria Angelica V.
Senior Legal Recruiter
Small-Business (50 or fewer emp.)
"Technical Recruiter"
4.5/5
What do you like best about Gem?

It is very intuitive and easy to use, I really like the chrome extension and how it can integrate with the different tools I use (Calendly, Zoom, Slack, LI Recruiter). Automating sequences and the visibility of candidates and pipelines is something I would rescue! Review collected by and hosted on G2.com.

What do you dislike about Gem?

I feel the reporting tool is not as accurate- like the syncing with other tools sometimes lacks accuracy. Review collected by and hosted on G2.com.

Robyn W.
RW
Robyn W.
Manager, Talent Operations
Mid-Market (51-1000 emp.)
"User Friendly Insightful Tool"
5/5
What do you like best about Gem?

Gem is intuitive to navigate and user-friendly from the get-go. I've now used both Gem and Ashby and can say Gem takes the crown. The top-of-funnel reporting, email retrieval rate, and outreach automation stand out as features my team desires now that we've moved to Ashby. From a reporting standpoint, Gem was easier to manipulate and filter providing insightful dashboards leaders can trust. While Ashby has a plethora of advanced filters, it's not intuitive which leads to issues with reliability in building reports. Review collected by and hosted on G2.com.

What do you dislike about Gem?

There's no perfect tool, so you'll undoubtedly run into hiccups with various features. I know the company had downsized quite a bit which resulted in a number of system feature requests getting stagnant on the roadmap. However, the commitment they show in meeting customer needs is truly unmatched with any other tool in our tech stack. Review collected by and hosted on G2.com.