--- title: Gainsight Product Experience Reviews meta\_title: 'Gainsight Product Experience Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 243 reviews by the users' company size, role or industry to find out how Gainsight Product Experience works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 243 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Conversion Rate Optimization Tools url: https://www.g2.com/categories/conversion-rate-optimization-tools --- # Gainsight Product Experience Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Gainsight Product Experience but has limited features. Are you part of the Gainsight Product Experience team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Gainsight Product Experience (PX) is an all-in-one platform where product, CS, and revenue teams can understand how users engage with their product, guide them to value, and collect feedback in one connected workspace. Today's SaaS businesses win by orchestrating precise, data-driven experiences. Gainsight PX empowers teams to see exactly where users succeed or struggle through deep usage analytics, funnel analysis, and user-level insights so every decision is backed by data, not guesswork. Gainsight PX enhances both the user and admin experience through native integrations with Gainsight Customer Success, Gainsight Customer Communities, Skilljar by Gainsight, and your broader tech stack, connecting in-app behavior directly to health scores, playbooks, and renewal workflows. With AI supporting hyper-personalized in-app engagements, path analysis, segmentation, and feedback loops, Gainsight PX turns every user action into a business advantage, reducing engineering dependency and accelerating time to value. By bridging the gap between product analytics and customer outcomes, Gainsight PX drives stronger adoption, lower cost-to-serve, and the retention and expansion growth that keeps businesses ahead. * * * Seller [Gainsight Inc.](https://www.g2.com/sellers/gainsight-inc) Discussions [Gainsight Product Experience Community](https://www.g2.com/products/gainsight-product-experience/discuss) Languages Supported English Solution Type All-in-One Overview by Gainsight Marketing Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 19 months [ View More Pricing Information ](https://www.g2.com/products/gainsight-product-experience/pricing) ## Top-Rated Alternatives [ ![Pendo](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pendo") Pendo 4.4/5(1,808) ](https://www.g2.com/products/pendo-io-pendo/reviews) [ ![Amplitude Analytics](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amplitude Analytics") Amplitude Analytics 4.5/5(2,974) ](https://www.g2.com/products/amplitude-analytics/reviews) [ ![Mixpanel](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mixpanel") Mixpanel 4.5/5(1,371) ](https://www.g2.com/products/mixpanel/reviews) [ View All Alternatives ](https://www.g2.com/products/gainsight-product-experience/competitors/alternatives) ## User Insights Average based on 243 real user reviews. Implementation Time 3 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## Gainsight Product Experience Integrations (1) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) Show More ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Enterprise (\> 1000 emp.) 1/22/2023 "Amazing insights to help drive product innovation and roadmapping." 4.5/5 What do you like best about Gainsight Product Experience? I love being able to track the visits to various webpages. Being able to drill down into specific buttons within the application in invaluable. By being connected with Salesforce I am easily able to tell which customers and users are using various areas of the website. Review collected by and hosted on G2.com. What do you dislike about Gainsight Product Experience? The dashboarding could be a little better. While it isn't hard to use, for my use cases, there are areas that could be improved. I would like options to bulk build dashboards. For example, I have a website with 20 different reporting pages, but all tracking the same things. Instead of adding a widget one by one, it would be nice to add all 20 and build them. When I tried to do it, I got 10 or so lines on one widget, not each individual. Review collected by and hosted on G2.com. What problems is Gainsight Product Experience solving and how is that benefiting you? Before Gainsight I had zero visibility into what customers were using my pages and how frequently. This greatly helps me to build a roadmap when I am looking at replacing legacy products. Review collected by and hosted on G2.com. Show More Response from Alejandra Guillen of Gainsight Product Experience [Editedit](https://www.g2.com/survey_responses/gainsight-product-experience-review-7625068/official_response/edit) We love that you're FIRED UP 🔥 about Gainsight PX! Thank you so much for your review. If there's anything we can do to make your experience better, please let us know. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Mid-Market (51-1000 emp.) 7/6/2022 "Great Product, has most of what you need" 5/5 What do you like best about Gainsight Product Experience? I enjoy Gainsight PX because of how simple and easy it is to use. It is easy to create dashboards, dig into reports, and gather (and view) general data on an account and user level. Review collected by and hosted on G2.com. What do you dislike about Gainsight Product Experience? I wish that Gainsight PX had more capabilities into granular data. Usage time is my biggest ask. There is data that is important to our company that we have to create a very custom solution or go without due to the current restraints of Gainsight PX. Review collected by and hosted on G2.com. What problems is Gainsight Product Experience solving and how is that benefiting you? I am using Gainsight currently from a product and customer success perspective. I am using the software to capture general usage and adoption of new features as well as capturing valuable account and user data that can give us insights into general customer health. This includes collecting NPS surveys and directing our biggest promoters to G2. Review collected by and hosted on G2.com. Show More Response from Alejandra Guillen of Gainsight Product Experience [Editedit](https://www.g2.com/survey_responses/gainsight-product-experience-review-6822962/official_response/edit) Thanks for your review! We are always working to make our PX product better. We'll take your feedback into consideration. Please let us know if our team can assist with anything! Alejandra 5/3/2023 Validated ReviewerIncentivizedSource: Organic ![Sara L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sara L.") SL Sara L. Mid-Market (51-1000 emp.) 5/11/2023 "Helps confirm product decisions!" 5/5 What do you like best about Gainsight Product Experience? Allowing us to make events catered to general and granular events is super helpful as we can see the success of a product as a whole and drill down to the specifics! Review collected by and hosted on G2.com. What do you dislike about Gainsight Product Experience? I think the UI could be a tiny bit more intuitive in terms of creating options in product mapper and giving you an option to directly add it into your dashboard. Review collected by and hosted on G2.com. What problems is Gainsight Product Experience solving and how is that benefiting you? It helps us track what customer(s) are using product wise without our platform so we can measure the success and confirm that business decisions we make were a success or not. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Oded W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Oded W.") OW Oded W. Small-Business (50 or fewer emp.) 5/4/2023 "Great product analytics tool for CS" 4.5/5 What do you like best about Gainsight Product Experience? Its easy mapping function of internal features used by our customers In-app engagements for product announcements and personalized messages Review collected by and hosted on G2.com. What do you dislike about Gainsight Product Experience? I would love to see more functionalities in KCB and design options for guides and announcements. It feels a little outdated with some of the features. Review collected by and hosted on G2.com. What problems is Gainsight Product Experience solving and how is that benefiting you? It gives me granular information on how my customers are using our product Review collected by and hosted on G2.com. Show More Response from Alejandra Guillen of Gainsight Product Experience [Editedit](https://www.g2.com/survey_responses/gainsight-product-experience-review-8030891/official_response/edit) Thanks for your review, Oded! We are glad that you're enjoying Gainsight PX. If you need assistance growing an unstoppable business with Gainsight, don't hesitate to reach out! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Sophy J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sophy J.") SJ Sophy J. Customer Success Program Manager Mid-Market (51-1000 emp.) 5/18/2023 "Meet Your Customer Where They Are At!" 4.5/5 What do you like best about Gainsight Product Experience? We have launched NPS survey in-app and have seen at 2700% increase in responses, allowing us to have an NPS score that feels very authentic. We didn't have the ability to launch anything in app before so this has been a huge win. Review collected by and hosted on G2.com. What do you dislike about Gainsight Product Experience? Mapping the product has been EXTREMELEY challenging and required getting support from stakeholders that were not bought in. If mapping could be much easier it would make implementing much easier. Review collected by and hosted on G2.com. What problems is Gainsight Product Experience solving and how is that benefiting you? Increasing survey response rate so that we can approach product with customer centric product feedback. Review collected by and hosted on G2.com. Show More Response from Alejandra Guillen of Gainsight Product Experience [Editedit](https://www.g2.com/survey_responses/gainsight-product-experience-review-8111782/official_response/edit) Hi Sophy! Thanks for your review! We will certainly be taking your feedback into consideration. If you need additional assistance growing an unstoppable business with Gainsight, feel free to reach out! Validated ReviewerIncentivizedSource: G2 invite on behalf of seller RS Rim S. Enterprise (\> 1000 emp.) 5/9/2023 "Easy to understand and able to use tool" 4.5/5 What do you like best about Gainsight Product Experience? Rapidly adapt to use the tool without the need for instructions Review collected by and hosted on G2.com. What do you dislike about Gainsight Product Experience? Sometimes information is scattered over several dimensions, which can be wasteful finding to read data to review usage or survey information of our products Review collected by and hosted on G2.com. What problems is Gainsight Product Experience solving and how is that benefiting you? Giving insights in customer satisfaction and product usage so I can support my customer on the adoption journey Review collected by and hosted on G2.com. Show More Response from Alejandra Guillen of Gainsight Product Experience [Editedit](https://www.g2.com/survey_responses/gainsight-product-experience-review-8048921/official_response/edit) Thanks for your review, Rim! We are happy to hear that you're enjoying Gainsight PX. If you require further assistance growing an unstoppable business with Gainsight, feel free to reach out! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Small-Business (50 or fewer emp.) 5/1/2023 "Gainsight PX provides me the data I need to track customer health and product feature usage" 4/5 What do you like best about Gainsight Product Experience? Gainsight stores and collects all the data I need to track detailed application usage to determine user adoption and feature adoption. Their product mapping tool is particularly powerful. Review collected by and hosted on G2.com. What do you dislike about Gainsight Product Experience? It's time-consuming to get the data I need in the format I need, so the dashboards aren't very useful. This could be the result of our implementation and not Gainsight itself. Review collected by and hosted on G2.com. What problems is Gainsight Product Experience solving and how is that benefiting you? Determining product and feature usage by user and customer, including how much they use the system and how often. This helps us identify successful features validates our ICP. Review collected by and hosted on G2.com. Show More Response from Alejandra Guillen of Gainsight Product Experience [Editedit](https://www.g2.com/survey_responses/gainsight-product-experience-review-8016145/official_response/edit) Thanks for your review! We are so glad that you're enjoying Gainsight PX. If you need additional assistance growing an unstoppable business with Gainsight, don't hesitate to reach out! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Trevor H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Trevor H.") TH Trevor H. Product Owner Mid-Market (51-1000 emp.) 10/4/2022 "Closing the Loop" 4.5/5 What do you like best about Gainsight Product Experience? How easy is was to integrate surveys into our product to get direct feedback about the underlying drivers for using a specific feature that we had added to the platform. While we knew some of the drivers, GainSight enabled us to get richer feedback from users. Review collected by and hosted on G2.com. What do you dislike about Gainsight Product Experience? The wait time to backfilling new items that I want to track Review collected by and hosted on G2.com. What problems is Gainsight Product Experience solving and how is that benefiting you? It gives me insight into user flows, and feature usage. Access to customer feedback and feature rollout. This provides a customer feedback loop with clients who have limited time to engage one-on-one with our PM team. Review collected by and hosted on G2.com. Show More Response from Alejandra Guillen of Gainsight Product Experience [Editedit](https://www.g2.com/survey_responses/gainsight-product-experience-review-7165971/official_response/edit) Thanks for your review! We are so glad that you're enjoying Gainsight PX. If you need any assistance in growing an unstoppable business with Gainsight, feel free to reach out! 1/26/2023 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Jake W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jake W.") JW Jake W. Senior Product Manager Enterprise (\> 1000 emp.) 10/3/2022 "Measuring adoption is so much easier with Gainsight PX." 5/5 What do you like best about Gainsight Product Experience? I appreciate the product mapper and being able to create dashboards for dedicated feature areas within my product. I can quickly see whether or not a feature is being used. When speaking with design, I find myself returning to my dashboards to help inform future decisions. Having this data readily accessible helps my team to be more productive. My engineers also like being able to see that the feature they've built is being used. It helps to validate that the work was worthwhile and is encouraging. When we see a lack of adoption, it helps to inform our continuous delivery process to see where we got things wrong. Before, I would have to ask an engineer to create a query to get usage statistics. The process took a long time and I found myself always wanting more. So, I really appreciate that i don't have to do that anymore. Review collected by and hosted on G2.com. What do you dislike about Gainsight Product Experience? While I appreciate the product mapper, I feel it could be more flexible. I would like to have the opportunity to reorganize things. I might have created a mapping that lives in one module and I want to move it to another and its not possible. I find myself having to create new mappings if I want to reorganize things and I don't think I should have to do that. Maybe I can move things, It's just not clear to me on how tod that. The reason this is a problem, is that we have multiple product managers and I'd like to have a consistent product mapping structure that we all use. If there are deviations, it only confuses new product managers. Review collected by and hosted on G2.com. What problems is Gainsight Product Experience solving and how is that benefiting you? The biggest problem being solved by Gainsight is related to understanding usage and adoption. We didn't really have a great process before Gainsight and it was hard to get questions answered by design, engineering, and other product managers when tough questions came up. For example, we needed to rebuild our test engine and it had 17 question types. Which question types should we focus on first? Which question types are used the most/least? These are questions that were not easy to answer because it required an engineer to write a query and the data was constantly out-of-date. With Gainsight, we can now track features. I also like that we can seen trends. In some cases, some features are used heavily at the start of college courses and then there is a dropoff. Doesn't mean that the feature doesn't provide value, its just that the value is provided at different parts of the year when it makes most sense. Before, we didn't really have a way of being able to see that. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") UM Verified User in Marketing and Advertising Mid-Market (51-1000 emp.) 12/14/2022 "Good product tours and engagement editor" 3.5/5 What do you like best about Gainsight Product Experience? I like the engagement editor; although you need basic HTML & CSS skills to utilise it fully, it's fairly easy to use. I like the different types of engagements and that you can combine multiple different ones for guides/tours. It's easy to make specific audience segments to target relevant users. Review collected by and hosted on G2.com. What do you dislike about Gainsight Product Experience? There are several smaller things that bring down the overall value and make it slightly less convenient to use, for example, the fact that surveys cannot be edited stylewise the same way as dialogues/sliders etc. Or that you have to open the preview more than once for it to work. You also need HTML & CSS skills to be able to use the editor in a good way. I find it tricky to understand how to use many of the analytics reports in an effective way, don't find them very intuitive. Review collected by and hosted on G2.com. What problems is Gainsight Product Experience solving and how is that benefiting you? We mainly use Gainsight PX to onboard new users in the platform using guides and sliders etc as well as the product mapper for analytics when it comes to usage of the platform. It saves us a lot of time to do online onboarding instead of in-person meetings, and it helps our users get up to speed quicker. We are also able to send out in-app information regarding new features and releases, which otherwise our users may not be aware of. Review collected by and hosted on G2.com. Show More Response from Alejandra Guillen of Gainsight Product Experience [Editedit](https://www.g2.com/survey_responses/gainsight-product-experience-review-7494780/official_response/edit) Hi! 👋 We appreciate your feedback. We're taking it into consideration as we update our PX product. Please let us know if there's anything we can do to make your Gainsight experience better. Current UserValidated ReviewerIncentivizedSource: Seller invite ## Questions about Gainsight Product Experience? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Gainsight Product Experience ](https://www.g2.com/products/gainsight-product-experience/discussions/new) GU Guest User What is Gainsight PX used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-gainsight-px-used-for) GU Guest User • Last activity about 4 years ago What is Gainsight software? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/gainsight-px-what-is-gainsight-software) [ View all Discussions ](https://www.g2.com/products/gainsight-product-experience/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 19 months ### Average Discount 11% [ View More Pricing Information ](https://www.g2.com/products/gainsight-product-experience/pricing) Gainsight Product Experience Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_11e714bd87d1a0b6c0a7dcbd46a01c61/pendo-io-pendo.png "Product Avatar Image") Pendo 4.4/5(1,808) [ Compare Now ](https://www.g2.com/compare/gainsight-product-experience-vs-pendo-io-pendo) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_6f919f1812ddc78f50e9c33929ab7beb/mixpanel.png "Product Avatar Image") Mixpanel 4.5/5(1,371) [ Compare Now ](https://www.g2.com/compare/gainsight-product-experience-vs-mixpanel) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d63327b58e9e55cbadb26d04e56bb0eb/amplitude-analytics.png "Product Avatar Image") Amplitude 4.5/5(2,974) [ Compare Now ](https://www.g2.com/compare/amplitude-analytics-vs-gainsight-product-experience) ##### ##### Gainsight Product Experience Features User Analysis Survey Implementation Data Analysis User Support User Segmentation Multi-Language Support Behavior-responsive Messaging Walkthrough Type Audio-visual Walkthroughs Text Bubble Walkthroughs Product Analytics Account-Level Analytics User-Level Analytics Segmentation [ View More Features ](https://www.g2.com/products/gainsight-product-experience/features) ##### Categories on G2 [Product Management](https://www.g2.com/categories/product-management-software)[Product Analytics](https://www.g2.com/categories/product-analytics)[Digital Adoption Platform](https://www.g2.com/categories/digital-adoption-platform) [Product Management](https://www.g2.com/categories/product-management-software)[Product Analytics](https://www.g2.com/categories/product-analytics)[Digital Adoption Platform](https://www.g2.com/categories/digital-adoption-platform)[User Research](https://www.g2.com/categories/user-research) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Best analytics platform for startup data needs](https://www.g2.com/discussions/best-analytics-platform-for-startup-data-needs)[Which Google Workspace academic platforms have the highest user satisfaction ratings and strongest team adoption across organizations?](https://www.g2.com/discussions/which-google-workspace-academic-platforms-have-the-highest-user-satisfaction-ratings-and-strongest-team-adoption-across-organizations)[Is Baker Tilly worth it as a Sage Intacct channel partner for complex multi-entity deployments, or does a smaller specialist firm like Dean Dorton deliver faster time to value for mid-market organisations?](https://www.g2.com/discussions/is-baker-tilly-worth-it-as-a-sage-intacct-channel-partner-for-complex-multi-entity-deployments-or-does-a-smaller-specialist-firm-like-dean-dorton-deliver-faster-time-to-value-for-mid-market-organisations) [Best software for tracking ROI on marketing spend](https://www.g2.com/discussions/what-s-the-best-software-for-tracking-roi-on-marketing-spend)[Which is the best AI legal assistant for law firms?](https://www.g2.com/discussions/which-is-the-best-ai-legal-assistant-for-law-firms)[Pros and Cons Details](https://www.g2.com/products/gainsight-product-experience/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)