[ Gainsig... Reviews ](https://www.g2.com/products/gainsight-product-experience/reviews) [ Gainsig... Reviews ](https://www.g2.com/products/gainsight-product-experience/reviews) # Gainsight Product Experience Features ##### ## User Response Methods (2) Survey Text-based surveys or quizzes related to user experience. Text/Notes Text responses to situational prompts. Show More ##### ## Participant Selection (3) In-App Intercepting users during application usage. On-Site Intercepting visitors while on particular webpage. Recruitment Pool Vendor-provided database of respondents. Show More ##### ## Insights (3) Analytics Actionable data generated from user responses. Collaboration Collaborative tools for analyzing or repurposing responses. Sorting Tools for tagging, storing, and searching responses. Show More ##### ## User Analysis (2) Survey Implementation Allows you to deploy NPS surveys to users. Data Analysis Analyzes user survey responses and information in the application. Show More ##### ## User Support (3) User Segmentation Organizes users into predefined groups and provides different responses based on group. Multi-Language Support Supports multiple languages. Behavior-responsive Messaging Provides responses based on user behavior and feedback. Show More ##### ## Walkthrough Type (2) Audio-visual Walkthroughs Supports audio and video-based walkthroughs. Text Bubble Walkthroughs Supports text bubble walkthroughs. Show More ##### ## Product Analytics (8) Account-Level Analytics Ability to see analytics at the account level. User-Level Analytics Ability to see analytics at the user level. Segmentation Ability to compare usage across segments such as role, company size, etc. Funnels See how users move though a product via grouped page sequences Alerts Receive automated alerts and reports based on gains or losses in performance. Multi-Product Analytics View analytics for multiple products in a single dashboard, including cross-product engagement User Scoring Scores customers and visitors to identify at-risk or thriving accounts. Integrations Breadth and functionality of integrations with third-party products. Show More ##### ## Generative AI (1) AI Text Summarization Condenses long documents or text into a brief summary. Show More ##### ## Platform Basics - Digital Adoption Platform (2) Integration Enables integration with web-based software, websites, or other software applications. Communications Provides cued prompts, messages, tooltips, notifications and branded tutorials. Show More ##### ## Analytics - Digital Adoption Platform (1) Analytics Manages user interactions and analyzes user behavior data within the software or application. Show More ##### ## Functions - Digital Adoption Platform (2) Customer self-service Supports self-service features like troubleshooting, form completion, or knowledge base access. In-app guidance Provides in-app guidance on company-specific tools and workflows for onboarding. Show More ##### ## Agentic AI - Product Analytics (4) Autonomous Task Execution Capability to perform complex tasks without constant human input Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Proactive Assistance Anticipates needs and offers suggestions without prompting Show More ##### ## Agentic AI - Digital Adoption Platform (1) Adaptive Learning Improves performance based on feedback and experience Show More ##### ## Behavioral Analytics - Product Analytics (5) Multi-Product Analytics View analytics for multiple products in a single dashboard, including cross-product engagement User level Analytics Ability to see analytics at the user level. Account level Analytics Ability to see analytics at the account level. Segmentation Ability to compare usage across segments such as role, company size, etc. Funnels See how users move though a product via grouped page sequences Show More ##### ## AI driven optimization - Product Analytics (4) User scoring Scores customers and visitors to identify at-risk or thriving accounts. Adaptive learning View analytics for multiple products in a single dashboard, including cross-product engagement Automated insights Anticipates needs and offers suggestions without prompting Autonomous task execution Capability to perform complex tasks without constant human input Show More ##### ## Platform Infrastructure - Product Analytics (3) Cross System integrations Works across multiple software systems or databases Alerts Receive automated alerts and reports based on gains or losses in performance. Integrations Breadth and functionality of integrations with third-party products. Show More [ ![Optimal](https://images.g2crowd.com/uploads/product/hd_favicon/d556f981e1c2ba37c69d9e6287e7eebc/optimal-optimal.svg "Optimal") Sponsored Optimal 4.3/5 (62) Visit Website ](javascript:void(0)) ## Top-Rated Alternatives [ ![Pendo](https://images.g2crowd.com/uploads/product/hd_favicon/329b3a8933711abf9a020e59b8c6f792/pendo-io-pendo.svg "Pendo") Pendo 4.4/5 (1,772) ](https://www.g2.com/products/pendo-io-pendo/reviews) [ ![Amplitude Analytics](https://images.g2crowd.com/uploads/product/hd_favicon/35091843fa8b7ef42a40e8b72e65463a/amplitude-analytics.svg "Amplitude Analytics") Amplitude Analytics 4.5/5 (2,861) ](https://www.g2.com/products/amplitude-analytics/reviews) [ ![Mixpanel](https://images.g2crowd.com/uploads/product/hd_favicon/a8dfba5627ded732f3d6f4363d5bec06/mixpanel.svg "Mixpanel") Mixpanel 4.5/5 (1,326) ](https://www.g2.com/products/mixpanel/reviews) [ View All Alternatives ](https://www.g2.com/products/gainsight-product-experience/competitors/alternatives) Gainsight Product Experience Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_11e714bd87d1a0b6c0a7dcbd46a01c61/pendo-io-pendo.png "Product Avatar Image") Pendo 4.4/5 (1,794) [ Compare Now ](https://www.g2.com/compare/gainsight-product-experience-vs-pendo-io-pendo) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d63327b58e9e55cbadb26d04e56bb0eb/amplitude-analytics.png "Product Avatar Image") Amplitude 4.5/5 (2,937) [ Compare Now ](https://www.g2.com/compare/amplitude-analytics-vs-gainsight-product-experience) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_6f919f1812ddc78f50e9c33929ab7beb/mixpanel.png "Product Avatar Image") Mixpanel 4.5/5 (1,369) [ Compare Now ](https://www.g2.com/compare/gainsight-product-experience-vs-mixpanel) ##### Categories on G2 [ Product Management ](https://www.g2.com/categories/product-management-software)[ Product Analytics ](https://www.g2.com/categories/product-analytics)[ Digital Adoption Platform ](https://www.g2.com/categories/digital-adoption-platform) [ User Research ](https://www.g2.com/categories/user-research) Show More ##### Explore More [ Top tools for scanning containers for vulnerabilities ](https://www.g2.com/discussions/which-are-the-top-tools-for-scanning-containers-for-vulnerabilities)[ Best provider for managed file transfer services ](https://www.g2.com/discussions/best-provider-for-managed-file-transfer-services)[ Best platforms for low-code and no-code app creation ](https://www.g2.com/discussions/best-platforms-for-low-code-and-no-code-app-creation) [ Leading software for managing member communities online ](https://www.g2.com/discussions/what-is-the-leading-software-for-managing-member-communities-online)[ What is the best AI writing tool for company blogs? ](https://www.g2.com/discussions/what-is-the-best-ai-writing-tool-for-company-blogs)[ Pros and Cons Details ](https://www.g2.com/products/gainsight-product-experience/reviews?qs=pros-and-cons) Show More [ Top tools for scanning containers for vulnerabilities ](https://www.g2.com/discussions/which-are-the-top-tools-for-scanning-containers-for-vulnerabilities)[ Best provider for managed file transfer services ](https://www.g2.com/discussions/best-provider-for-managed-file-transfer-services)[ Best platforms for low-code and no-code app creation ](https://www.g2.com/discussions/best-platforms-for-low-code-and-no-code-app-creation) [ Leading software for managing member communities online ](https://www.g2.com/discussions/what-is-the-leading-software-for-managing-member-communities-online)[ What is the best AI writing tool for company blogs? ](https://www.g2.com/discussions/what-is-the-best-ai-writing-tool-for-company-blogs)[ Pros and Cons Details ](https://www.g2.com/products/gainsight-product-experience/reviews?qs=pros-and-cons)