Gainsight Product Experience Features

View analytics for multiple products in a single dashboard, including cross-product engagement

Ability to see analytics at the user level.

Ability to see analytics at the account level.

Ability to compare usage across segments such as role, company size, etc.

See how users move though a product via grouped page sequences

Track user's interaction with the prototype

Process of evaluating a product or website by testing it with representative users.

Tracks metrics that provide insight into how a user interacts with any interface or product

Compatible with mobile devices

Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness

Search and filter data across systems to locate required information by entering keywords or certain criteria

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Graphical representation of data

Application programming interface that allows for integration with other systems/databases

Assemble applications and processes by dragging over and arranging pre-built components

Capture what is happening on a computer screen

Track visitors'/audience's responses across web pages and other optimized content

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Tailored or customizable questions for more targeted and relevant data collection

A visual display that uses a color spectrum to show how visitors interact with areas of a web page

Create, manage and access prototypes to capture design concepts and test on users

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Process of dividing customers into groups based on common characteristics

Import and export data to and from software applications

Review data from past periods to reveal recurring tendencies and predict future performance

Analyze and gain insights into user experience

Observe and track the demand, usage, progress or quality of a system, product, or user

Set up connections to third-party platforms to improve business processes

Software is used for working on online pages

Record and follow the progress of every issue

Provides a channel for team members to share media files, communicate, and work together

Gauge satisfaction and receive information for improvement and success

Add customized logos and colors to align with company branding

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Pre-designed layouts that can be customized to match preferences and requirements

Collaborate on creating a product by sharing and adjusting designs through a shared portal

Manage and support multiple languages

Receive data and information in real time

Plan and coordinate all the resources, costs and time needed to execute assignments

Customize data fields to support various needs and use cases

Conduct user tests while watching/moderating the session

Metrics that are measured statistically.

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Organize and group data or items based on various criteria

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Improving user journey to boost the percentage of visitors who take a desired action (sign-ups or purchases)

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Recorded video session of the tests

Highlight content and/or make notations about parts of content

Allows developers to check if their applications/web browsers are running as expected.

Compare key metrics for the business against prominent players in the industry

Pre-written repository of questions that can be reused within a course or for assessment or interviews

Alter the layout and content of reports

Estimate or forecast of a future scenario based on the study of present trends

Create and administer polls and surveys

Creation, administration, and evaluation of assessments or tests

Track and document all activities across devices, networks, and other systems

Supports various video file formats

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Create, design and manage workflows for repetitive tasks

Geographic location of visitors determines behavior of the software

Define levels of authorization for access to specific files or systems

Reminders sent via email

Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention

Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads

Method of analysis that visualizes the series of events that lead towards a defined goal.

Capture, organize and track product-specific data and information in a centralized location

Tracks metrics that provide insight into how a user interacts with any interface or product

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Analytics that breaks the data in a data set into related groups/categories.

Record active support and chat sessions for auditing and training

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Graphical representation of data

Visualize and analyze customer experience across all touchpoints and channels

Use AI to generate content in the form of text, images, videos, etc.

Edit and personalize data view as needed

Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Use AI to generate content in the form of text, images, videos, etc.

Create, design and manage workflows for repetitive tasks

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Create, manage and track all task activities and progression

Reporting on how each user, task or process has advanced since its initiation

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Track visitors'/audience's responses across web pages and other optimized content

Games or game-like elements to track progress and reward accomplishments

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention

Customize data fields to support various needs and use cases

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Alter the layout and content of reports

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Centralized repository to store content and assets

Application programming interface that allows for integration with other systems/databases

Guide new users to understand and become proficient in using a product or service

Add customized logos and colors to align with company branding

Predefined actions automatically performed on the occurance of specific events

Tracks metrics that provide insight into how a user interacts with any interface or product

Online portal through which end users can access the system, manage tasks, or obtain information

Establish guidelines about how much and what kind of data can be stored in the repository

Import and export data to and from software applications

Process of familiarizing new employees with the company, their position, and responsibilities

Create and administer polls and surveys

Organize and track educational activities

Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving

Pre-designed layouts that can be customized to match preferences and requirements

Allow the audience to interact or engage with the content

Track and document all activities across devices, networks, and other systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Observe and track the demand, usage, progress or quality of a system, product, or user

Track employee/learner's progression through training programs

Manage and track all internal and external communication conducted via calls, email, text, or chat

Gauge satisfaction and receive information for improvement and success

The ability to create unique content

Create, manage and track all task activities and progression

Provides a channel for team members to share media files, communicate, and work together

Receive system updates as soon as any changes are made

Define levels of authorization for access to specific files or systems

Manage and track all stages of a product lifecycle, from its conception, design, development, and deployment

Manage and track all internal and external communication conducted via calls, email, text, or chat

Import and export data to and from software applications

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Notifications that are delivered to users as soon as an event occurs

Application programming interface that allows for integration with other systems/databases

Process of planning, scheduling and executing the optimal and effective use of human capital across projects

Assemble applications and processes by dragging over and arranging pre-built components

Leave comments and notes on documents for others to view

Customize data fields to support various needs and use cases

Track and manage schedules and meetings via an integrated calendar

Set up connections to third-party platforms to improve business processes

Create, design and manage workflows for repetitive tasks

Track and manage the scheduling of tasks

Enables creation, management, and tracking of product requirements & features during product production/development

Plan and coordinate all the resources, costs and time needed to execute assignments

An @mention is a way to tag or notify a specific person about a message/post

Ability to handle several projects simultaneously

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Organize and schedule projects

Allow users to access multiple services after entering their login credentials once

Store and organize documents in a centralized system

A timeline for taking a project live that outlines what features should be operational at the go-live date

Visualize and analyze customer experience across all touchpoints and channels

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Visual representation of project's schedule, sequence and duration of tasks, benchmarks and dependencies

View and track pertinent metrics to find patterns and gain insights from data

Manage, store and organize emails within the system or via third-party apps

A digital list of items that need to be completed

Gauge satisfaction and receive information for improvement and success

Specify or track the date/time a project, task, etc., is due for completion

Use AI to generate content in the form of text, images, videos, etc.

Identifying desired outcomes and important milestones and creating a plan on how to achieve them

Create, collect, discuss, improve, and evaluate insights or alternative thinking before starting projects

Receive data and information in real time

Iterative project Management approach that involves technologies such as Kanban, Scrum, XP, APF, XPM and more

Manage a detailed schedule of a product plan

Create, save, and store files

Protect sensitive data for digital privacy

Pre-designed project plans that can be customized

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Create, save, and re-purpose templates for emails, forms, etc.

Allow guests to view the software and interact with users

Graphical representation of data or processes

Enables integration with web-based software, websites, or other software applications.

Provides cued prompts, messages, tooltips, notifications and branded tutorials.

Works across multiple software systems or databases

Receive automated alerts and reports based on gains or losses in performance.

Breadth and functionality of integrations with third-party products.

Scores customers and visitors to identify at-risk or thriving accounts.

View analytics for multiple products in a single dashboard, including cross-product engagement

Anticipates needs and offers suggestions without prompting

Capability to perform complex tasks without constant human input

Actionable data generated from user responses.

Collaborative tools for analyzing or repurposing responses.

Tools for tagging, storing, and searching responses.

Interact with data visualization elements, such as charts and graphs, to drill down into data

Organizes users into predefined groups and provides different responses based on group.

Supports multiple languages.

Provides responses based on user behavior and feedback.

Calculate NPS of customers

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Improves performance based on feedback and experience

Anticipates needs and offers suggestions without prompting

Enable businesses to implement machine learning algorithms on business data such as sales and revenue

Manages user interactions and analyzes user behavior data within the software or application.

View and track pertinent metrics to find patterns and gain insights from data

Interact with data visualization elements, such as charts and graphs, to drill down into data

Analyze and gain insights into data in real-time

Text-based surveys or quizzes related to user experience.

Text responses to situational prompts.

Leave comments and notes on documents for others to view

Ability to see analytics at the account level.

Ability to see analytics at the user level.

Ability to compare usage across segments such as role, company size, etc.

See how users move though a product via grouped page sequences

Receive automated alerts and reports based on gains or losses in performance.

View analytics for multiple products in a single dashboard, including cross-product engagement

Scores customers and visitors to identify at-risk or thriving accounts.

Breadth and functionality of integrations with third-party products.

Track and interpret metrics on the usage of company resources

Supports self-service features like troubleshooting, form completion, or knowledge base access.

Provides in-app guidance on company-specific tools and workflows for onboarding.

Interprets what a user is doing based on context and helps guide them through the process.

Intercepting users during application usage.

Intercepting visitors while on particular webpage.

Vendor-provided database of respondents.

Allow users to access multiple services after entering their login credentials once

Allows you to deploy NPS surveys to users.

Analyzes user survey responses and information in the application.

Receive data and information in real time

Notifications that are delivered to users as soon as an event occurs

Supports audio and video-based walkthroughs.

Supports text bubble walkthroughs.

Reporting on how each user, task or process has advanced since its initiation

Track the status over time for a request, process, asset, or transaction

Track and document all activities across devices, networks, and other systems

Monitor task progress and planned accomplishments to better manage project status

Track the status and progress of tasks

Monitor the progress of projects from start to finish

Estimate or forecast of a future scenario based on the study of present trends

Arrange tasks based on the level of priority or urgency

Improves performance based on feedback and experience

Supports flexible learning at different times (i.e., learners can access course materials at their own pace)

Supports learning paths that combine in-person classes with online/virtual courses

Identifying your own learning needs, setting goals, finding the necessary resources, and evaluating your own knowledge

Condenses long documents or text into a brief summary.

Use AI to generate content in the form of text, images, videos, etc.