--- title: Gainsight Product Experience Reviews meta\_title: 'Gainsight Product Experience Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 243 reviews by the users' company size, role or industry to find out how Gainsight Product Experience works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 243 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Conversion Rate Optimization Tools url: https://www.g2.com/categories/conversion-rate-optimization-tools --- ### Gainsight Product Experience Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find Gainsight Product Experience to be **easy to configure** , enhancing efficiency in customer engagement and journey management. [(6 mentions)](https://www.g2.com/products/gainsight-product-experience/reviews?filters%5Bsentiment_snippet%5D=1726937&qs=pros-and-cons#reviews) Users value the **customer engagement support** from Gainsight, enabling proactive guidance and enhanced user journeys. [(4 mentions)](https://www.g2.com/products/gainsight-product-experience/reviews?filters%5Bsentiment_snippet%5D=1727874&qs=pros-and-cons#reviews) Users value the **automation and organization** Gainsight offers, enhancing customer journeys and driving personalized experiences effectively. [(3 mentions)](https://www.g2.com/products/gainsight-product-experience/reviews?filters%5Bsentiment_snippet%5D=1727181&qs=pros-and-cons#reviews) Users value the **comprehensive reporting** capabilities of Gainsight, enhancing customer insights and support strategies effectively. [(3 mentions)](https://www.g2.com/products/gainsight-product-experience/reviews?filters%5Bsentiment_snippet%5D=1727588&qs=pros-and-cons#reviews) Users value the **real-time analytics** in Gainsight for tracking customer health and enhancing client engagement effectively. [(2 mentions)](https://www.g2.com/products/gainsight-product-experience/reviews?filters%5Bsentiment_snippet%5D=1728861&qs=pros-and-cons#reviews) Users face a **steep learning curve** with Gainsight Product Experience, hindering efficient use and understanding of features. [(3 mentions)](https://www.g2.com/products/gainsight-product-experience/reviews?filters%5Bsentiment_snippet%5D=1727168&qs=pros-and-cons#reviews) Users find the **learning difficulties** with Gainsight Product Experience challenging due to its complexity and functionality overload. [(3 mentions)](https://www.g2.com/products/gainsight-product-experience/reviews?filters%5Bsentiment_snippet%5D=1727318&qs=pros-and-cons#reviews) Users face a **steep learning curve** with Gainsight Product Experience, making full utilization a challenging process. [(3 mentions)](https://www.g2.com/products/gainsight-product-experience/reviews?filters%5Bsentiment_snippet%5D=1726928&qs=pros-and-cons#reviews) Users find the **missing features** in Gainsight Product Experience hinder their ability to effectively customize and engage. [(2 mentions)](https://www.g2.com/products/gainsight-product-experience/reviews?filters%5Bsentiment_snippet%5D=1727461&qs=pros-and-cons#reviews) Users find **missing functionality** in Gainsight Product Experience, particularly around engagement triggering and reporting features. [(2 mentions)](https://www.g2.com/products/gainsight-product-experience/reviews?filters%5Bsentiment_snippet%5D=1728342&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Gainsight Product Experience ##### 1. Ease of Use Users find Gainsight Product Experience to be **easy to configure** , enhancing efficiency in customer engagement and journey management. [ See 6 mentions ](https://www.g2.com/products/gainsight-product-experience/reviews?filters%5Bsentiment_snippet%5D=1726937&qs=pros-and-cons#reviews) See Related User Reviews ![Sarah O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sarah O.") SO Sarah O. 3.5/5 "Powerful Tool with Hard Configuration, Needs Improved Search" What do you like about Gainsight Product Experience? I like how easy it is to configure Gainsight Product Experience. It's really low effort to bring relevant information directly into our software to no ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Very intuitive!" What do you like about Gainsight Product Experience? Has been easy to use and very intuitive. ##### 2. Customer Engagement Users value the **customer engagement support** from Gainsight, enabling proactive guidance and enhanced user journeys. [ See 4 mentions ](https://www.g2.com/products/gainsight-product-experience/reviews?filters%5Bsentiment_snippet%5D=1727874&qs=pros-and-cons#reviews) See Related User Reviews ![Megha M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Megha M.") MM Megha M. Enterprise (\> 1000 emp.) 4.5/5 "Manage your product usage efficiently with Gainsight!" What do you like about Gainsight Product Experience? From initial onboarding to ongoing support and growth of the customer, its an excellent tool to collect usage data and reports to understand complete ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.5/5 "Valuable insights for our new web client" What do you like about Gainsight Product Experience? The adoption metrics and the granularity which we can see and augment the user journey in our software. The Engagement quality and the output you can ##### 3. Positive Experience Users value the **automation and organization** Gainsight offers, enhancing customer journeys and driving personalized experiences effectively. [ See 3 mentions ](https://www.g2.com/products/gainsight-product-experience/reviews?filters%5Bsentiment_snippet%5D=1727181&qs=pros-and-cons#reviews) See Related User Reviews SG Steve G. Mid-Market (51-1000 emp.) 5.0/5 "Extremely Powerful Customer Context and Automation Platform" What do you like about Gainsight Product Experience? Gainsight hosts our customer data model - classfying our entire customer base nightly into the journey phase segments we have defined based on criteri AK Aaron K. Mid-Market (51-1000 emp.) 4.5/5 "Gainsight Makes Customer Success a Breeze!" What do you like about Gainsight Product Experience? Gainsight makes my role easy! CTA and task creation, which I use EVERYDAY makes it easy to ensure my customers recieve valid touchpoints. I'm also a ##### 4. Reporting Users value the **comprehensive reporting** capabilities of Gainsight, enhancing customer insights and support strategies effectively. [ See 3 mentions ](https://www.g2.com/products/gainsight-product-experience/reviews?filters%5Bsentiment_snippet%5D=1727588&qs=pros-and-cons#reviews) See Related User Reviews ![Megha M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Megha M.") MM Megha M. Enterprise (\> 1000 emp.) 4.5/5 "Manage your product usage efficiently with Gainsight!" What do you like about Gainsight Product Experience? From initial onboarding to ongoing support and growth of the customer, its an excellent tool to collect usage data and reports to understand complete ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Gainsight Once Stop Shop of Information" What do you like about Gainsight Product Experience? As a Customer Sucess professional I am tasked with knowing the health of my customers and well as tracking any product adoption and enagagement. I u ##### 5. Analytics Users value the **real-time analytics** in Gainsight for tracking customer health and enhancing client engagement effectively. [ See 2 mentions ](https://www.g2.com/products/gainsight-product-experience/reviews?filters%5Bsentiment_snippet%5D=1728861&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Gainsight Once Stop Shop of Information" What do you like about Gainsight Product Experience? As a Customer Sucess professional I am tasked with knowing the health of my customers and well as tracking any product adoption and enagagement. I u ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.5/5 "Valuable insights for our new web client" What do you like about Gainsight Product Experience? The adoption metrics and the granularity which we can see and augment the user journey in our software. The Engagement quality and the output you can ### 5 Cons or Disadvantages of Gainsight Product Experience ##### 1. Learning Curve Users face a **steep learning curve** with Gainsight Product Experience, hindering efficient use and understanding of features. [ See 3 mentions ](https://www.g2.com/products/gainsight-product-experience/reviews?filters%5Bsentiment_snippet%5D=1727168&qs=pros-and-cons#reviews) See Related User Reviews DC Douglas C. Mid-Market (51-1000 emp.) 4.0/5 "Gainsight PX Review" What do you dislike about Gainsight Product Experience? It lacks AI functionality within the KC Bot and the automated system mapper (suggestion mode) doesn't work all that well so we end up needing to do di ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.5/5 "Valuable insights for our new web client" What do you dislike about Gainsight Product Experience? Some of the complexity around triggering engagements with RegEx seemed overly complicated The engagement editors can be finicky The reporting and ex ##### 2. Learning Difficulty Users find the **learning difficulties** with Gainsight Product Experience challenging due to its complexity and functionality overload. [ See 3 mentions ](https://www.g2.com/products/gainsight-product-experience/reviews?filters%5Bsentiment_snippet%5D=1727318&qs=pros-and-cons#reviews) See Related User Reviews ![Sarah O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sarah O.") SO Sarah O. 3.5/5 "Powerful Tool with Hard Configuration, Needs Improved Search" What do you dislike about Gainsight Product Experience? I need the PX/bot search functionality to pull directly from our knowledge base/wiki. PX has been an 18+ month implementation due to our products bein ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.5/5 "Valuable insights for our new web client" What do you dislike about Gainsight Product Experience? Some of the complexity around triggering engagements with RegEx seemed overly complicated The engagement editors can be finicky The reporting and ex ##### 3. Steep Learning Curve Users face a **steep learning curve** with Gainsight Product Experience, making full utilization a challenging process. [ See 3 mentions ](https://www.g2.com/products/gainsight-product-experience/reviews?filters%5Bsentiment_snippet%5D=1726928&qs=pros-and-cons#reviews) See Related User Reviews ![Sarah O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sarah O.") SO Sarah O. 3.5/5 "Powerful Tool with Hard Configuration, Needs Improved Search" What do you dislike about Gainsight Product Experience? I need the PX/bot search functionality to pull directly from our knowledge base/wiki. PX has been an 18+ month implementation due to our products bein DC Douglas C. Mid-Market (51-1000 emp.) 4.0/5 "Gainsight PX Review" What do you dislike about Gainsight Product Experience? It lacks AI functionality within the KC Bot and the automated system mapper (suggestion mode) doesn't work all that well so we end up needing to do di ##### 4. Missing Features Users find the **missing features** in Gainsight Product Experience hinder their ability to effectively customize and engage. [ See 2 mentions ](https://www.g2.com/products/gainsight-product-experience/reviews?filters%5Bsentiment_snippet%5D=1727461&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.5/5 "Valuable insights for our new web client" What do you dislike about Gainsight Product Experience? Some of the complexity around triggering engagements with RegEx seemed overly complicated The engagement editors can be finicky The reporting and ex SG Steve G. Mid-Market (51-1000 emp.) 5.0/5 "Extremely Powerful Customer Context and Automation Platform" What do you dislike about Gainsight Product Experience? Many of the workflows we've designed around TIme and Consumption would be even easier if we had a built in solution pattern for subscription based Saa ##### 5. Missing Functionality Users find **missing functionality** in Gainsight Product Experience, particularly around engagement triggering and reporting features. [ See 2 mentions ](https://www.g2.com/products/gainsight-product-experience/reviews?filters%5Bsentiment_snippet%5D=1728342&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.5/5 "Valuable insights for our new web client" What do you dislike about Gainsight Product Experience? Some of the complexity around triggering engagements with RegEx seemed overly complicated The engagement editors can be finicky The reporting and ex SG Steve G. Mid-Market (51-1000 emp.) 5.0/5 "Extremely Powerful Customer Context and Automation Platform" What do you dislike about Gainsight Product Experience? Many of the workflows we've designed around TIme and Consumption would be even easier if we had a built in solution pattern for subscription based Saa ## Top-Rated Alternatives [ ![Pendo](https://images.g2crowd.com/uploads/product/hd_favicon/329b3a8933711abf9a020e59b8c6f792/pendo-io-pendo.svg "Pendo") Pendo 4.4/5(1,808) ](https://www.g2.com/products/pendo-io-pendo/reviews) [ ![Amplitude Analytics](https://images.g2crowd.com/uploads/product/hd_favicon/35091843fa8b7ef42a40e8b72e65463a/amplitude-analytics.svg "Amplitude Analytics") Amplitude Analytics 4.5/5(2,974) ](https://www.g2.com/products/amplitude-analytics/reviews) [ ![Mixpanel](https://images.g2crowd.com/uploads/product/hd_favicon/a8dfba5627ded732f3d6f4363d5bec06/mixpanel.svg "Mixpanel") Mixpanel 4.5/5(1,371) ](https://www.g2.com/products/mixpanel/reviews) [ View All Alternatives ](https://www.g2.com/products/gainsight-product-experience/competitors/alternatives) ![Jessica L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jessica L.") JL Jessica L. Senior Customer Content Manager Enterprise (\> 1000 emp.) 6/5/2026 "Flexible In-App Engagements with Robust Targeting and Outstanding Support" 4.5/5 What do you like best about Gainsight Product Experience? One of the things I really appreciate about Gainsight is how flexible it is for creating and managing in-app engagements. There's definitely a bit of a learning curve as first, but once ramped up, I’ve been able to build meaningful engagements like release notes pop-ups and guided tours with minimal guidance. The audience targeting options are really robust too, which helps us make sure the right message gets to the right people. Another big plus is the ability to clone and template engagements, which has saved us a ton of time when creating regular updates. The Analytics feature has been incredibly valuable, providing real-time visibility into how users interact with our in-app engagements. Instead of waiting on delayed reports, we can immediately gauge the effectiveness of a new guide or prompt, allowing us to iterate and optimize our strategy on the fly. The support team and especially our CSMs have been very supportive and I am consistently impressed with their technical knowledge. Review collected by and hosted on G2.com. What do you dislike about Gainsight Product Experience? One challenge we've faced with Gainsight is the occasional inconsistency during testing engagements, like trying to get pop-ups to reappear for demo purposes or when troubleshooting settings. It can feel a bit unclear at times, which has led to some confusion and extra steps. However, their support team has been great at helping us work through these issues. Another area for improvement could be the editor. While it's powerful, the preview sometimes doesn’t reflect what actually appears live, especially with custom CSS changes or fonts. It’s a minor inconvenience, but streamlining this would make the creation process even more efficient. Review collected by and hosted on G2.com. What problems is Gainsight Product Experience solving and how is that benefiting you? Gainsight helps us improve user adoption and engagement by allowing us to deliver targeted in-app messages like release notes and guided tours. It’s made it easier to communicate key updates, share resources, and guide users through new features, reducing support tickets and improving the overall user experience. By providing insights into user behavior and the impact of our engagements, we can make data-driven decisions and ensure our users are getting the most out of our products. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Jef V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jef V.") JV Jef V. Customer Success Operations Manager Mid-Market (51-1000 emp.) 4/1/2022 "Nice combination of in-app engagement and usage analysis" 4/5 What do you like best about Gainsight Product Experience? Easy configuration of in-app engagements and surveys, limited coding to get everything to work, some nice out-of-the-box analyses tools on usage data, very intuitive Review collected by and hosted on G2.com. What do you dislike about Gainsight Product Experience? Deep-diving into the gathered usage data beyond the built-in functionality is not that easy. For these kinds of analyses, we typically revert to Gainsight CS, based on the PX usage data. Review collected by and hosted on G2.com. Recommendations to others considering Gainsight Product Experience: Even though features can be mapped out of the box, I do recommend to add a specific identifier for mapping, as this provides more visibility to developers into what identifiers are used (and prevents them from deleting/replacing them). For the rest, Gainsight PX is an ideal tool for a crawl, walk, run approach. Start small and keep on adding valuable engagements (making use of throttling and prioritization options to not overload your users with popups). Review collected by and hosted on G2.com. What problems is Gainsight Product Experience solving and how is that benefiting you? \* Increased response rate on NPS survey \* Increase attendance of training webinars and events via in-app invitations \* Quick user insights via short in-app surveys \* Increased activation rate of new users via in-app onboarding journey \* On-demand product tours via embedded Knowledge Center Bot Review collected by and hosted on G2.com. Show More Response from Alejandra Guillen of Gainsight Product Experience [Editedit](https://www.g2.com/survey_responses/gainsight-product-experience-review-5475813/official_response/edit) Hi Jef! 👋 We love that you're FIRED UP 🔥 about Gainsight PX! Thank you so much for your review. We're taking your recommendations into consideration as we make future updates to our product. If there's anything we can do to make your Gainsight experience better, please let us know. 5/19/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Sarah O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sarah O.") SO Sarah O. Senior Director, Client Experience Learning Services 2/11/2026 "Powerful Tool with Hard Configuration, Needs Improved Search" 3.5/5 What do you like best about Gainsight Product Experience? I like how easy it is to configure Gainsight Product Experience. It's really low effort to bring relevant information directly into our software to notify our end user community. Review collected by and hosted on G2.com. What do you dislike about Gainsight Product Experience? I need the PX/bot search functionality to pull directly from our knowledge base/wiki. PX has been an 18+ month implementation due to our products being web applications and not websites. Our early adopters requested the ability to search our knowledge base from within the software via PX. The initial setup of Gainsight Product Experience wasn't easy; we're still implementing it since May 2024. Review collected by and hosted on G2.com. What problems is Gainsight Product Experience solving and how is that benefiting you? I use Gainsight Product Experience to integrate relevant information directly to our end users during their workflows. It's easy to configure, requiring low effort to bring information into our software. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller LF Lauri F. Technical support manager Small-Business (50 or fewer emp.) 5/27/2026 "Improving Customer Health with Ease" 5/5 What do you like best about Gainsight Product Experience? Improving customer health for our customers. Review collected by and hosted on G2.com. What do you dislike about Gainsight Product Experience? I need more training on how to use it since I'm new to the product Review collected by and hosted on G2.com. What problems is Gainsight Product Experience solving and how is that benefiting you? It's improving how we look at customer health Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 2/12/2025 "Gainsight Once Stop Shop of Information" 4.5/5 What do you like best about Gainsight Product Experience? As a Customer Sucess professional I am tasked with knowing the health of my customers and well as tracking any product adoption and enagagement. I use Gainsight daily to check dashboards and portfolios presented to me with real time visuals that are an invaluable tool for client retention and satisfaction. It helps me to prepare for my client meetings so I can be more educated on client trends and this in turn bolsters my goal of excellent customer support for all of my clients. Review collected by and hosted on G2.com. What do you dislike about Gainsight Product Experience? I don't see any downsides at this point. The ability to customize and get granular is helpful and my company does not always get as granular as I like but that is not a GS issue. Review collected by and hosted on G2.com. What problems is Gainsight Product Experience solving and how is that benefiting you? Gainsight is taking the mystery out of trying to gauge how our clients are doing. It allows me to have one source to house all of the information needed to engage and monitor the health of an account. For someone (like me) who does not always have the easiest time figuring out how to organize large amounts of information for dozens of clients (and hundreds if I include my entire teams accounts) Gainsight is AMAZING. I am very visual and the charts and graphs provided are Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Megha M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Megha M.") MM Megha M. Business Development Manager Enterprise (\> 1000 emp.) 4/13/2025 "Manage your product usage efficiently with Gainsight!" 4.5/5 What do you like best about Gainsight Product Experience? From initial onboarding to ongoing support and growth of the customer, its an excellent tool to collect usage data and reports to understand complete customer behavior and proactively guide them toward valuable features and services. Review collected by and hosted on G2.com. What do you dislike about Gainsight Product Experience? There is nothing that comes to my mind about disliking anything about gain sight. Review collected by and hosted on G2.com. What problems is Gainsight Product Experience solving and how is that benefiting you? Reports that I can get about usage of our product is more than enough for us to analyze data and their usage and implement any ongoing feedbacks to implement improvement. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic SG Steve G. Sr Director Customer Experience Mid-Market (51-1000 emp.) 10/16/2024 "Extremely Powerful Customer Context and Automation Platform" 5/5 What do you like best about Gainsight Product Experience? Gainsight hosts our customer data model - classfying our entire customer base nightly into the journey phase segments we have defined based on criteria. Enhancing the customer journey with automation to drive better outcoems has been a cornerstone of our ability to scale and drive personalized experiences across our entire customer base. Predicatability in engagement and automatically identifying risk is streamlined with the capabilities Gainsight provides us. Review collected by and hosted on G2.com. What do you dislike about Gainsight Product Experience? Many of the workflows we've designed around TIme and Consumption would be even easier if we had a built in solution pattern for subscription based SaaS businesses. Much of the development work has been focused on creating time and conusmption view of customers, including reporting and alerting that seem generaic (in many csaes), such as sending a customer a CSAT survey once a customer transitions to a new journey phase. Would be great to see SaaS SOlution Patterns built into the patform in the future - would make adoption much easier for customers who don't have an ability to customer the platform. Review collected by and hosted on G2.com. What problems is Gainsight Product Experience solving and how is that benefiting you? I could write several pages on this topic. Currently Gainsight creates and manages our customer meta data model, and we use this telemetry to feed other business sywtems to inform other business units on the state of a given account. Majority of our understanding of the deploy velocity we have captured comes from Gainsight automation and the ability to customerize the platform to render data. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Logistics and Supply Chain](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Logistics and Supply Chain") AL Verified User in Logistics and Supply Chain Enterprise (\> 1000 emp.) 5/26/2021 "Valuable insights for our new web client" 4.5/5 What do you like best about Gainsight Product Experience? The adoption metrics and the granularity which we can see and augment the user journey in our software. The Engagement quality and the output you can create The dashboards showing adoption and other KPIs - really implies sharing the with stakeholders. Review collected by and hosted on G2.com. What do you dislike about Gainsight Product Experience? Some of the complexity around triggering engagements with RegEx seemed overly complicated The engagement editors can be finicky The reporting and export configuration can be lacking in some use cases. Review collected by and hosted on G2.com. What problems is Gainsight Product Experience solving and how is that benefiting you? With any new interface to a legacy piece of software, there are challenges with seeing what people like and don't like about their experience. GainsightPX has enabled us to orient customers who try the new client and then, as new features are enabled, we can track engagement with those features and directly engage with callouts, surveys, and guides to increase that adoption. Review collected by and hosted on G2.com. Show More 1/29/2025 Current UserValidated ReviewerSource: Seller invite DC Douglas C. Professional Services Operations Analyst Mid-Market (51-1000 emp.) 5/31/2022 "Gainsight PX Review" 4/5 What do you like best about Gainsight Product Experience? We like the KC Bot capabilities and ditributing the NPS in app. Review collected by and hosted on G2.com. What do you dislike about Gainsight Product Experience? It lacks AI functionality within the KC Bot and the automated system mapper (suggestion mode) doesn't work all that well so we end up needing to do direct in-app mapping which is time consuming. We've also run into issues where the in-app mapper doesn't appear even though things are configured correctly on our end. Custom analytic report have a steep learning curve. compared to Gainsght NXT. Review collected by and hosted on G2.com. What problems is Gainsight Product Experience solving and how is that benefiting you? Its allowing us to see trend in sytem usage. Review collected by and hosted on G2.com. Show More 2/6/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller AK Aaron K. Sr. Customer Success Manager Mid-Market (51-1000 emp.) 10/2/2024 "Gainsight Makes Customer Success a Breeze!" 4.5/5 What do you like best about Gainsight Product Experience? Gainsight makes my role easy! CTA and task creation, which I use EVERYDAY makes it easy to ensure my customers recieve valid touchpoints. I'm also able to track the success of my customer as I work with them. Review collected by and hosted on G2.com. What do you dislike about Gainsight Product Experience? Still learning to use GS to it's fullest, which can be a challenge since the system offers so many opportunities. Review collected by and hosted on G2.com. What problems is Gainsight Product Experience solving and how is that benefiting you? Gainsight is solving our tracking and customer contact. We want our customer touches to be valueable for them and us, so tracking meetings, 30 day touches, and Business Review, it ensures that we're making the most of them and giving our customer a great experience using our LOS. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ##### Categories on G2 [Product Management](https://www.g2.com/categories/product-management-software)[Product Analytics](https://www.g2.com/categories/product-analytics)[Digital Adoption Platform](https://www.g2.com/categories/digital-adoption-platform) [Product Management](https://www.g2.com/categories/product-management-software)[Product Analytics](https://www.g2.com/categories/product-analytics)[Digital Adoption Platform](https://www.g2.com/categories/digital-adoption-platform)[User Research](https://www.g2.com/categories/user-research) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Best analytics platform for startup data needs](https://www.g2.com/discussions/best-analytics-platform-for-startup-data-needs)[Which Google Workspace academic platforms have the highest user satisfaction ratings and strongest team adoption across organizations?](https://www.g2.com/discussions/which-google-workspace-academic-platforms-have-the-highest-user-satisfaction-ratings-and-strongest-team-adoption-across-organizations)[Is Baker Tilly worth it as a Sage Intacct channel partner for complex multi-entity deployments, or does a smaller specialist firm like Dean Dorton deliver faster time to value for mid-market organisations?](https://www.g2.com/discussions/is-baker-tilly-worth-it-as-a-sage-intacct-channel-partner-for-complex-multi-entity-deployments-or-does-a-smaller-specialist-firm-like-dean-dorton-deliver-faster-time-to-value-for-mid-market-organisations) [Best software for tracking ROI on marketing spend](https://www.g2.com/discussions/what-s-the-best-software-for-tracking-roi-on-marketing-spend)[Which is the best AI legal assistant for law firms?](https://www.g2.com/discussions/which-is-the-best-ai-legal-assistant-for-law-firms)[Pros and Cons Details](https://www.g2.com/products/gainsight-product-experience/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)