--- title: Gainsight Product Experience Reviews meta\_title: 'Gainsight Product Experience Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 243 reviews by the users' company size, role or industry to find out how Gainsight Product Experience works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 243 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Conversion Rate Optimization Tools url: https://www.g2.com/categories/conversion-rate-optimization-tools --- # Gainsight Product Experience Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Gainsight Product Experience but has limited features. Are you part of the Gainsight Product Experience team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Gainsight Product Experience (PX) is an all-in-one platform where product, CS, and revenue teams can understand how users engage with their product, guide them to value, and collect feedback in one connected workspace. Today's SaaS businesses win by orchestrating precise, data-driven experiences. Gainsight PX empowers teams to see exactly where users succeed or struggle through deep usage analytics, funnel analysis, and user-level insights so every decision is backed by data, not guesswork. Gainsight PX enhances both the user and admin experience through native integrations with Gainsight Customer Success, Gainsight Customer Communities, Skilljar by Gainsight, and your broader tech stack, connecting in-app behavior directly to health scores, playbooks, and renewal workflows. With AI supporting hyper-personalized in-app engagements, path analysis, segmentation, and feedback loops, Gainsight PX turns every user action into a business advantage, reducing engineering dependency and accelerating time to value. By bridging the gap between product analytics and customer outcomes, Gainsight PX drives stronger adoption, lower cost-to-serve, and the retention and expansion growth that keeps businesses ahead. * * * Seller [Gainsight Inc.](https://www.g2.com/sellers/gainsight-inc) Discussions [Gainsight Product Experience Community](https://www.g2.com/products/gainsight-product-experience/discuss) Languages Supported English Solution Type All-in-One Overview by Gainsight Marketing Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 19 months [ View More Pricing Information ](https://www.g2.com/products/gainsight-product-experience/pricing) ## Top-Rated Alternatives [ ![Pendo](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pendo") Pendo 4.4/5(1,808) ](https://www.g2.com/products/pendo-io-pendo/reviews) [ ![Amplitude Analytics](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amplitude Analytics") Amplitude Analytics 4.5/5(2,974) ](https://www.g2.com/products/amplitude-analytics/reviews) [ ![Mixpanel](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mixpanel") Mixpanel 4.5/5(1,371) ](https://www.g2.com/products/mixpanel/reviews) [ View All Alternatives ](https://www.g2.com/products/gainsight-product-experience/competitors/alternatives) ## User Insights Average based on 243 real user reviews. Implementation Time 3 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## Gainsight Product Experience Integrations (1) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) Show More ![Ben C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ben C.") BC Ben C. Director, Customer Success Mid-Market (51-1000 emp.) 12/19/2022 "A great product that has HUGE potential just a shame about the implementation" 4/5 What do you like best about Gainsight Product Experience? Our biggest impact from deploying PX has been our ability to interleave in app engagements with our onboarding email flow. This means we can target the right users, at the right time, with the right message. This has been a huge boost to sign posting initial value, as well as clearly communicating webinar flows and new product features. Review collected by and hosted on G2.com. What do you dislike about Gainsight Product Experience? Whilst not directly in the hands of the PX team, our implementation (3rd party provider) let us down and our time to value was far longer than it should have been and has meant we have been behind the curve in our product understanding as a consequence. Review collected by and hosted on G2.com. What problems is Gainsight Product Experience solving and how is that benefiting you? PX will ultimately help solve multiple problems.In the first instance it is solving our need to get timely, segmented messages in front of our customers without needing to request work from our engineering teams. Next up PX should support our ongoing definition of the ideal customer use case and which features are those key levers to retention and renewal. Review collected by and hosted on G2.com. Show More Response from Alejandra Guillen of Gainsight Product Experience [Editedit](https://www.g2.com/survey_responses/gainsight-product-experience-review-7508765/official_response/edit) Hi Ben! 👋 So glad to see you're enjoying Gainsight PX! We appreciate your feedback! We're always listening to our customers and making continuous improvements to our products. Please feel free to reach out with any questions or concerns. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Josh G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Josh G.") JG Josh G. Mid-Market (51-1000 emp.) 3/3/2023 "Gainsight PX FTW!" 5/5 What do you like best about Gainsight Product Experience? Gainsight PX is incredible. It's super detailed (in a good way) and has excelled our organization in our PLG motions. I love the reporting and the various builds we can spin up. The measurements and analytics are second to none. This is one of the most powerful tools I've seen from a marketing standpoint in my 15-year career. A++ Review collected by and hosted on G2.com. What do you dislike about Gainsight Product Experience? I believe there are a few things on the roadmap that will make Gainsight PX even more powerful than it already is. The only bit of feedback I have would be to allow A/B subject line testing for email sends. But, it's such a great bit of software. Review collected by and hosted on G2.com. What problems is Gainsight Product Experience solving and how is that benefiting you? I use Gainsight PX primarily as a marketing tool to our customers as well as a PLG tool for in-app purposes. There are so many ways to strategically operationalize data within Gainsight PX that it can really create meaningful (and powerful) segmented campaigns. It is truly :chefs-kiss: Review collected by and hosted on G2.com. Show More Response from Alejandra Guillen of Gainsight Product Experience [Editedit](https://www.g2.com/survey_responses/gainsight-product-experience-review-7791293/official_response/edit) Josh—We love that you're FIRED UP 🔥 about Gainsight PX! Thank you so much for your review. We are taking your feedback into consideration. If there's anything we can do to make your experience better, please let us know. Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Ashley V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashley V.") AV Ashley V. Product Designer Mid-Market (51-1000 emp.) 12/15/2022 "PX user since 2020 and always learning something new to better understand our users" 5/5 What do you like best about Gainsight Product Experience? The upside to using Gainsight PX is the level of details available to learn more about users. From a Product Designer perspective, I have learned a lot from the CES surveys and how they can improve a user's experience. Review collected by and hosted on G2.com. What do you dislike about Gainsight Product Experience? The only thing I dislike about using Gainsight PX is how long it can take to feel comfortable with specific tasks at times. The workflow for me personally can be difficult when using the product mapper. I got on board with PX far after our company initially adopted it, so I reach out to the account executive as needed or ask questions in our monthly syncups. Review collected by and hosted on G2.com. What problems is Gainsight Product Experience solving and how is that benefiting you? Gainsight PX is helping me to get the most out of the product overall and encouraging realistic goals to set and follow through on. As a software company, we had development work on our end to do to maximize our experience. Once global context is completed, we will gain even greater information to the level of detail we need. Review collected by and hosted on G2.com. Show More Response from Alejandra Guillen of Gainsight Product Experience [Editedit](https://www.g2.com/survey_responses/gainsight-product-experience-review-7500969/official_response/edit) Hey there, Ashley! 👋 Thanks for your review! We're so glad you're enjoying Gainsight PX and we truly appreciate your feedback. We're always listening to our customers and making continuous improvements to our products. Please feel free to reach out with any questions or concerns. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Taylor C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Taylor C.") TC Taylor C. Customer Success Manager Mid-Market (51-1000 emp.) 12/15/2022 "Great for software user analytics" 4.5/5 What do you like best about Gainsight Product Experience? I primarily use Gainsight to see analytics and to know how often our users are using certain features. The dashboard view of the software gives me all the data I need at a glance. Review collected by and hosted on G2.com. What do you dislike about Gainsight Product Experience? I am not a power user of Gainsight, so to be perfectly honest I do not have anything negative to say about it. I did hear one negative comment about Gainsight and the product tour feature; namely that the process for setting up a product tour of our software through Gainsight was not the most useful and seem to be more targeted towards developers than those who don't have experience coding. My team is full of non-coders, so it made it difficult to build out exactly what we wanted knowing our current constraints. This may be a feature very well positioned for companies that can support a code-heavy integration, but for us it made things a little more difficult. Review collected by and hosted on G2.com. What problems is Gainsight Product Experience solving and how is that benefiting you? Provides all the data I need to see in one place. I've had to do some research into usage data, and Gainsight has provided me a great reference that helps to inform business decisions for our product team. I can dig into the numbers, see how often users are using (or not using) specific features, see how often users are logging sessions, and see the overall session count. In a business driven by data, you need to have these numbers, and Gainsight has been our solution to bubble up these metrics. Review collected by and hosted on G2.com. Show More Response from Alejandra Guillen of Gainsight Product Experience [Editedit](https://www.g2.com/survey_responses/gainsight-product-experience-review-7499862/official_response/edit) Hi Taylor! Thanks for your review! We're glad to hear you're enjoying Gainsight PX. We appreciate your feedback! Please feel free to reach out with any questions or concerns. Current UserValidated ReviewerIncentivizedSource: Seller invite DF David F. Director of Product Content Design Small-Business (50 or fewer emp.) 12/14/2022 "Gainsight PX has been an invaluable tool for optimizing our customer experience." 4/5 What do you like best about Gainsight Product Experience? The upsides of using Gainsight PX are numerous. One such upside is that it has provided us with a comprehensive view of our customer engagement and usage, enabling us to identify areas of improvement and opportunities for growth. Secondly, it has enabled us to track our customer journey and usage data in real time, allowing us to quickly identify any issues and address them before they become major problems. Also, it has an easy-to-use interface for creating and managing customer segments and campaigns, making it easier to target the right customers with the right message. Finally, it provides us with powerful analytics and reporting capabilities, allowing us to gain deep insights into our customers and their behavior. Review collected by and hosted on G2.com. What do you dislike about Gainsight Product Experience? The downside of using Gainsight PX is that it can be difficult to set up, customize, and configure, and it can be challenging to keep up with the ever-evolving features and functionality. Additionally, the platform is not always intuitive and can require a significant amount of training and support to get the most out of it. Further, some of the features can be difficult to use and understand, making it difficult to maximize the potential of the platform. Another downside is that the platform does not always provide the most up-to-date insights and data, making it difficult to make informed decisions. Also, the cost of Gainsight PX is fairly high. Review collected by and hosted on G2.com. What problems is Gainsight Product Experience solving and how is that benefiting you? Gainsight PX is helping us solve the problem of customer retention and engagement. It helps us understand our customers better, build better relationships with them, and improve their experience. It also helps us identify and address customer pain points, measure customer satisfaction, and track customer activity. By using Gainsight PX, we can increase customer loyalty, reduce churn, and increase revenue. It also helps us gain insights into customer behavior and preferences, allowing us to tailor our products and services to meet their needs. Ultimately, Gainsight PX helps us build stronger relationships with our customers and improve our bottom line. Review collected by and hosted on G2.com. Show More Response from Alejandra Guillen of Gainsight Product Experience [Editedit](https://www.g2.com/survey_responses/gainsight-product-experience-review-7495860/official_response/edit) Hi David! Thanks for your feedback! We're always taking our customer's feedback into consideration to make continuous improvements to our products. If you have any additional questions, please feel free to reach out. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Tansy H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tansy H.") TH Tansy H. Customer Success Manager Mid-Market (51-1000 emp.) 12/12/2022 "Gainsight PX is helping us drive product engagement and reach more customers" 5/5 What do you like best about Gainsight Product Experience? Gainsight PX is set up in a way that allows us to integrate both our product and other 3rd party platforms we are using to segment customer groups and target specific use cases. We are gaining additional insights into how the customers are using our product. I love the analytics side and being able to view what percentage of viewers actually clicked on the link and are engaging with our pop-ups/tours. We use those insights to build future campaigns and know what is working. We can see exactly who is seeing our engagements and thereby get feedback, etc. Review collected by and hosted on G2.com. What do you dislike about Gainsight Product Experience? I am not a product manager, nor do I have a product background, so some things on the UI front are a little difficult to understand and could be easier to use. Luckily our CSM from Gainsight is available to answer any questions. Review collected by and hosted on G2.com. What problems is Gainsight Product Experience solving and how is that benefiting you? Gainsight is helping us reach end users that we don't normally interact with on a personal level. We are able to drive engagement and automate onboarding, saving us time and money. We have an engagement set up that leads first-time users to a product tour so that they can get familiar with the product and use more of its features. In the long run it saves us the support hours, and many questions can be answered in that first login. We were able to customize the engagements so they match our branding and look natural when they pop up in the product, so all in all it's been very easy to implement. Review collected by and hosted on G2.com. Show More Response from Alejandra Guillen of Gainsight Product Experience [Editedit](https://www.g2.com/survey_responses/gainsight-product-experience-review-7487639/official_response/edit) Hi Tansy! Thanks for your review! We are so glad that you're enjoying Gainsight PX. If you need any assistance in growing an unstoppable business with Gainsight, feel free to reach out! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") CI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 11/16/2023 "Gainsight PX review" 4.5/5 What do you like best about Gainsight Product Experience? I like the best about Gainsight are the intricate insights developed through feature mapping to make better business decisions backed by data. Review collected by and hosted on G2.com. What do you dislike about Gainsight Product Experience? It is of complete package. I wish I could use all of the tools given by Gainsight. Some of them seem obselete to me. Review collected by and hosted on G2.com. What problems is Gainsight Product Experience solving and how is that benefiting you? It helps me make better data driven decisions through mapping. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Andrew M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrew M.") AM Andrew M. Tech Stack Administrator Mid-Market (51-1000 emp.) 12/8/2022 "Excellent Product Usage Reporting with Great Integrations" 4/5 What do you like best about Gainsight Product Experience? As someone new to a Customer Success Operations role, Gainsight PX is one of the most important tools I use to communicate product usage and NPS data to the rest of our GTM teams. As a company that has acquired a number of products in the past year, our CS teams had a whole slew of tools to cover usage and customer communication. Still, PX is by far the most usable and easiest to integrate with our internal Revenue Intelligence tool, Intelligence360. The PX CS team has been extremely helpful, especially Aditya, working through integration issues and data cleanup on a regular basis. The NPS reporting is simple, easy and versatile, which really allows us to expertly poll our customers on a regular cadence. Review collected by and hosted on G2.com. What do you dislike about Gainsight Product Experience? My main issue with PX is that some of the most important features live in the sister product, Gainsight NXT, which we also have for some of our team. While Gainsight NXT is also useful, it does feel like you have to purchase 1-2 features from a completely different product to make PX a powerhouse of usage data. Other than that, it is a well-made product and allows for reporting on account health while relating it to other Salesforce objects, which is our most important use case. Review collected by and hosted on G2.com. What problems is Gainsight Product Experience solving and how is that benefiting you? Gainsight allows us to push core usage data from our customer instances to Salesforce, which, in turn, allows us to report on usage data in our Revenue Intelligence platform. It gives us a full view of our customer adoption and alerts us when it drops into an at-risk category. It has helped us reduce churn and increase adoption across the board. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Kristyna B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kristyna B.") KB Kristyna B. Mid-Market (51-1000 emp.) 6/7/2023 "Gainsight PX is a great tool to showcase clients their usage of Harri system." 5/5 What do you like best about Gainsight Product Experience? Numbers and graphs mainly. It gives you a general and I depth overview of the usage Review collected by and hosted on G2.com. What do you dislike about Gainsight Product Experience? Cloning the dashboards Sometimes not loading fast enough but in general I can't say a bad word Review collected by and hosted on G2.com. What problems is Gainsight Product Experience solving and how is that benefiting you? Numbers I wouldn't get anywhere else. it' reliable and useful for my meetings with clients Review collected by and hosted on G2.com. Show More Response from Alejandra Guillen of Gainsight Product Experience [Editedit](https://www.g2.com/survey_responses/gainsight-product-experience-review-8189595/official_response/edit) Thanks for your review, Kristyna! We're glad you're enjoying Gainsight PX. If you need additional assistance growing an unstoppable business with Gainsight, feel free to reach out! Our team of experts is ready to assist. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 5/17/2023 "Gainsight PX Review" 3.5/5 What do you like best about Gainsight Product Experience? The ability to create highly targeted in-app notifications and enablement materials has truly been a game changer for us. From release notes and embedded videos to surveys we are able to inform and connect with our customers in a way we never were. Review collected by and hosted on G2.com. What do you dislike about Gainsight Product Experience? The analytics are not as flexible as they need to be to make them truly actionable. There are so many dashboards and widgets that we can't drill into where we need the user level detail, and this can make it difficult to get our internal stakeholders the information they need. Review collected by and hosted on G2.com. What problems is Gainsight Product Experience solving and how is that benefiting you? We previously were only able to survey users who were in our Salesforce instance, but now we can target all users of our application. We also can now add a new layer of enablement and analytics to our products. Review collected by and hosted on G2.com. Show More Response from Alejandra Guillen of Gainsight Product Experience [Editedit](https://www.g2.com/survey_responses/gainsight-product-experience-review-8103287/official_response/edit) Thanks for your review! This is great feedback – we'll be taking it into consideration as we make improvements to our product. In the meantime, don't hesitate to reach out for additional assistance. Our team of experts is happy to help! Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Gainsight Product Experience? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Gainsight Product Experience ](https://www.g2.com/products/gainsight-product-experience/discussions/new) GU Guest User What is Gainsight PX used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-gainsight-px-used-for) GU Guest User • Last activity about 4 years ago What is Gainsight software? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/gainsight-px-what-is-gainsight-software) [ View all Discussions ](https://www.g2.com/products/gainsight-product-experience/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 19 months ### Average Discount 11% [ View More Pricing Information ](https://www.g2.com/products/gainsight-product-experience/pricing) Gainsight Product Experience Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_11e714bd87d1a0b6c0a7dcbd46a01c61/pendo-io-pendo.png "Product Avatar Image") Pendo 4.4/5(1,808) [ Compare Now ](https://www.g2.com/compare/gainsight-product-experience-vs-pendo-io-pendo) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_6f919f1812ddc78f50e9c33929ab7beb/mixpanel.png "Product Avatar Image") Mixpanel 4.5/5(1,371) [ Compare Now ](https://www.g2.com/compare/gainsight-product-experience-vs-mixpanel) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d63327b58e9e55cbadb26d04e56bb0eb/amplitude-analytics.png "Product Avatar Image") Amplitude 4.5/5(2,974) [ Compare Now ](https://www.g2.com/compare/amplitude-analytics-vs-gainsight-product-experience) ##### ##### Gainsight Product Experience Features User Analysis Survey Implementation Data Analysis User Support User Segmentation Multi-Language Support Behavior-responsive Messaging Walkthrough Type Audio-visual Walkthroughs Text Bubble Walkthroughs Product Analytics Account-Level Analytics User-Level Analytics Segmentation [ View More Features ](https://www.g2.com/products/gainsight-product-experience/features) ##### Categories on G2 [Product Management](https://www.g2.com/categories/product-management-software)[Product Analytics](https://www.g2.com/categories/product-analytics)[Digital Adoption Platform](https://www.g2.com/categories/digital-adoption-platform) [Product Management](https://www.g2.com/categories/product-management-software)[Product Analytics](https://www.g2.com/categories/product-analytics)[Digital Adoption Platform](https://www.g2.com/categories/digital-adoption-platform)[User Research](https://www.g2.com/categories/user-research) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Best analytics platform for startup data needs](https://www.g2.com/discussions/best-analytics-platform-for-startup-data-needs)[Which Google Workspace academic platforms have the highest user satisfaction ratings and strongest team adoption across organizations?](https://www.g2.com/discussions/which-google-workspace-academic-platforms-have-the-highest-user-satisfaction-ratings-and-strongest-team-adoption-across-organizations)[Is Baker Tilly worth it as a Sage Intacct channel partner for complex multi-entity deployments, or does a smaller specialist firm like Dean Dorton deliver faster time to value for mid-market organisations?](https://www.g2.com/discussions/is-baker-tilly-worth-it-as-a-sage-intacct-channel-partner-for-complex-multi-entity-deployments-or-does-a-smaller-specialist-firm-like-dean-dorton-deliver-faster-time-to-value-for-mid-market-organisations) [Best software for tracking ROI on marketing spend](https://www.g2.com/discussions/what-s-the-best-software-for-tracking-roi-on-marketing-spend)[Which is the best AI legal assistant for law firms?](https://www.g2.com/discussions/which-is-the-best-ai-legal-assistant-for-law-firms)[Pros and Cons Details](https://www.g2.com/products/gainsight-product-experience/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)