Gainsight Product Experience Reviews & Product Details

Our biggest impact from deploying PX has been our ability to interleave in app engagements with our onboarding email flow. This means we can target the right users, at the right time, with the right message. This has been a huge boost to sign posting initial value, as well as clearly communicating webinar flows and new product features. Review collected by and hosted on G2.com.

Whilst not directly in the hands of the PX team, our implementation (3rd party provider) let us down and our time to value was far longer than it should have been and has meant we have been behind the curve in our product understanding as a consequence. Review collected by and hosted on G2.com.

Gainsight PX is incredible. It's super detailed (in a good way) and has excelled our organization in our PLG motions. I love the reporting and the various builds we can spin up. The measurements and analytics are second to none. This is one of the most powerful tools I've seen from a marketing standpoint in my 15-year career. A++ Review collected by and hosted on G2.com.

I believe there are a few things on the roadmap that will make Gainsight PX even more powerful than it already is. The only bit of feedback I have would be to allow A/B subject line testing for email sends. But, it's such a great bit of software. Review collected by and hosted on G2.com.

The upside to using Gainsight PX is the level of details available to learn more about users. From a Product Designer perspective, I have learned a lot from the CES surveys and how they can improve a user's experience. Review collected by and hosted on G2.com.

The only thing I dislike about using Gainsight PX is how long it can take to feel comfortable with specific tasks at times. The workflow for me personally can be difficult when using the product mapper. I got on board with PX far after our company initially adopted it, so I reach out to the account executive as needed or ask questions in our monthly syncups. Review collected by and hosted on G2.com.

I primarily use Gainsight to see analytics and to know how often our users are using certain features. The dashboard view of the software gives me all the data I need at a glance. Review collected by and hosted on G2.com.

I am not a power user of Gainsight, so to be perfectly honest I do not have anything negative to say about it. I did hear one negative comment about Gainsight and the product tour feature; namely that the process for setting up a product tour of our software through Gainsight was not the most useful and seem to be more targeted towards developers than those who don't have experience coding. My team is full of non-coders, so it made it difficult to build out exactly what we wanted knowing our current constraints. This may be a feature very well positioned for companies that can support a code-heavy integration, but for us it made things a little more difficult. Review collected by and hosted on G2.com.

The upsides of using Gainsight PX are numerous. One such upside is that it has provided us with a comprehensive view of our customer engagement and usage, enabling us to identify areas of improvement and opportunities for growth. Secondly, it has enabled us to track our customer journey and usage data in real time, allowing us to quickly identify any issues and address them before they become major problems. Also, it has an easy-to-use interface for creating and managing customer segments and campaigns, making it easier to target the right customers with the right message. Finally, it provides us with powerful analytics and reporting capabilities, allowing us to gain deep insights into our customers and their behavior. Review collected by and hosted on G2.com.

The downside of using Gainsight PX is that it can be difficult to set up, customize, and configure, and it can be challenging to keep up with the ever-evolving features and functionality. Additionally, the platform is not always intuitive and can require a significant amount of training and support to get the most out of it. Further, some of the features can be difficult to use and understand, making it difficult to maximize the potential of the platform. Another downside is that the platform does not always provide the most up-to-date insights and data, making it difficult to make informed decisions. Also, the cost of Gainsight PX is fairly high. Review collected by and hosted on G2.com.

Gainsight PX is set up in a way that allows us to integrate both our product and other 3rd party platforms we are using to segment customer groups and target specific use cases. We are gaining additional insights into how the customers are using our product. I love the analytics side and being able to view what percentage of viewers actually clicked on the link and are engaging with our pop-ups/tours. We use those insights to build future campaigns and know what is working. We can see exactly who is seeing our engagements and thereby get feedback, etc. Review collected by and hosted on G2.com.

I am not a product manager, nor do I have a product background, so some things on the UI front are a little difficult to understand and could be easier to use. Luckily our CSM from Gainsight is available to answer any questions. Review collected by and hosted on G2.com.

I like the best about Gainsight are the intricate insights developed through feature mapping to make better business decisions backed by data. Review collected by and hosted on G2.com.

It is of complete package. I wish I could use all of the tools given by Gainsight. Some of them seem obsolete to me. Review collected by and hosted on G2.com.

As someone new to a Customer Success Operations role, Gainsight PX is one of the most important tools I use to communicate product usage and NPS data to the rest of our GTM teams. As a company that has acquired a number of products in the past year, our CS teams had a whole slew of tools to cover usage and customer communication. Still, PX is by far the most usable and easiest to integrate with our internal Revenue Intelligence tool, Intelligence360. The PX CS team has been extremely helpful, especially Aditya, working through integration issues and data cleanup on a regular basis. The NPS reporting is simple, easy and versatile, which really allows us to expertly poll our customers on a regular cadence. Review collected by and hosted on G2.com.

My main issue with PX is that some of the most important features live in the sister product, Gainsight NXT, which we also have for some of our team. While Gainsight NXT is also useful, it does feel like you have to purchase 1-2 features from a completely different product to make PX a powerhouse of usage data. Other than that, it is a well-made product and allows for reporting on account health while relating it to other Salesforce objects, which is our most important use case. Review collected by and hosted on G2.com.

Numbers and graphs mainly. It gives you a general and in-depth overview of the usage. Review collected by and hosted on G2.com.

Cloning the dashboards

Sometimes not loading fast enough but in general I can't say a bad word Review collected by and hosted on G2.com.

The ability to create highly targeted in-app notifications and enablement materials has truly been a game changer for us. From release notes and embedded videos to surveys we are able to inform and connect with our customers in a way we never were. Review collected by and hosted on G2.com.

The analytics are not as flexible as they need to be to make them truly actionable. There are so many dashboards and widgets that we can't drill into where we need the user level detail, and this can make it difficult to get our internal stakeholders the information they need. Review collected by and hosted on G2.com.