--- title: Gainsight Product Experience Reviews meta\_title: 'Gainsight Product Experience Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 243 reviews by the users' company size, role or industry to find out how Gainsight Product Experience works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 243 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Conversion Rate Optimization Tools url: https://www.g2.com/categories/conversion-rate-optimization-tools --- # Gainsight Product Experience Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Gainsight Product Experience but has limited features. Are you part of the Gainsight Product Experience team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Gainsight Product Experience (PX) is an all-in-one platform where product, CS, and revenue teams can understand how users engage with their product, guide them to value, and collect feedback in one connected workspace. Today's SaaS businesses win by orchestrating precise, data-driven experiences. Gainsight PX empowers teams to see exactly where users succeed or struggle through deep usage analytics, funnel analysis, and user-level insights so every decision is backed by data, not guesswork. Gainsight PX enhances both the user and admin experience through native integrations with Gainsight Customer Success, Gainsight Customer Communities, Skilljar by Gainsight, and your broader tech stack, connecting in-app behavior directly to health scores, playbooks, and renewal workflows. With AI supporting hyper-personalized in-app engagements, path analysis, segmentation, and feedback loops, Gainsight PX turns every user action into a business advantage, reducing engineering dependency and accelerating time to value. By bridging the gap between product analytics and customer outcomes, Gainsight PX drives stronger adoption, lower cost-to-serve, and the retention and expansion growth that keeps businesses ahead. * * * Seller [Gainsight Inc.](https://www.g2.com/sellers/gainsight-inc) Discussions [Gainsight Product Experience Community](https://www.g2.com/products/gainsight-product-experience/discuss) Languages Supported English Solution Type All-in-One Overview by Gainsight Marketing Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 19 months [ View More Pricing Information ](https://www.g2.com/products/gainsight-product-experience/pricing) ## Top-Rated Alternatives [ ![Pendo](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pendo") Pendo 4.4/5(1,808) ](https://www.g2.com/products/pendo-io-pendo/reviews) [ ![Amplitude Analytics](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amplitude Analytics") Amplitude Analytics 4.5/5(2,974) ](https://www.g2.com/products/amplitude-analytics/reviews) [ ![Mixpanel](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mixpanel") Mixpanel 4.5/5(1,371) ](https://www.g2.com/products/mixpanel/reviews) [ View All Alternatives ](https://www.g2.com/products/gainsight-product-experience/competitors/alternatives) ## User Insights Average based on 243 real user reviews. Implementation Time 3 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## Gainsight Product Experience Integrations (1) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) Show More HT Hunter T. Mid-Market (51-1000 emp.) 5/18/2023 "PX and how it works for us" 5/5 What do you like best about Gainsight Product Experience? Gainsight PX is extremely useful to us for being able to pull all of our user data and user experiences form our UI. Connecting this data to our CS application was vital to driving success. Review collected by and hosted on G2.com. What do you dislike about Gainsight Product Experience? Gainsight PX is so new that there are no admin certification classes or learning opportunities. I would like to be certified in setup and be able to implement this at other companies. Review collected by and hosted on G2.com. What problems is Gainsight Product Experience solving and how is that benefiting you? Gainsight PX is solving the data information from our customer UI to bring that to the front and center of our customer success group. It shows user login, and all user data inside of our application. Review collected by and hosted on G2.com. Show More Response from Alejandra Guillen of Gainsight Product Experience [Editedit](https://www.g2.com/survey_responses/gainsight-product-experience-review-8107845/official_response/edit) Thanks for your review, Hunter! We're glad that you're enjoying Gainsight PX. We'll be taking your feedback into consideration. If you need assistance growing an unstoppable business with Gainsight, feel free to reach out! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") EA Verified User in Automotive Mid-Market (51-1000 emp.) 4/15/2022 "Great product that integrates with Gainsight CS unlocking massive potential." 4.5/5 What do you like best about Gainsight Product Experience? The integration with Gainsight CS and the ability to surface in-app engagements and surveys are extremely valuable. Integrating usage data into health scores too. Review collected by and hosted on G2.com. What do you dislike about Gainsight Product Experience? The engagement editor isn't very user-friendly. It's also challenging to organize all of the various engagements. That said, PX is making strides daily to improve the usability and features of the product. I am very impressed with their speed to implement feedback. Review collected by and hosted on G2.com. Recommendations to others considering Gainsight Product Experience: If you are using any other Gainsight products, this is excellent product analytics and customer engagement platform. It's great to understand specific user behavior and enable targeted interventions. Review collected by and hosted on G2.com. What problems is Gainsight Product Experience solving and how is that benefiting you? 1) Acquiring user feedback early and often. Benefit: The inclusion of in-app pulse checks and surveys solves this. 2) Understanding user behavior. Benefit: Now have visibility into feature usage. 3) Continual customer education and notifications of new product features/functionality. Benefit: Drive usage and communicate ongoing value delivery. Review collected by and hosted on G2.com. Show More Response from Alejandra Guillen of Gainsight Product Experience [Editedit](https://www.g2.com/survey_responses/gainsight-product-experience-review-6510218/official_response/edit) Thanks for your review! We're so glad to hear that you're enjoying Gainsight PX. If you need any assistance with Gainsight PX, please let me know and I'll connect you with a member of our support team. 5/3/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Brian A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brian A.") BA Brian A. Mid-Market (51-1000 emp.) 3/3/2023 "Gainsight is a gamechanger - product and user insights at your fingertips!" 5/5 What do you like best about Gainsight Product Experience? Easy to integrate and tag features with no support from the Engineering team. The best part of this platform is the ability to put the tool in Product and Marketing hands to deliver PLG workflows effectively. The Gainsight team is a pleasure to work with, and they are very receptive to our feature requests and tickets raised. Review collected by and hosted on G2.com. What do you dislike about Gainsight Product Experience? The product needs to continue to evolve, including more robust configurable reporting capabilities to work with the feedback and ideas that are flowing in via the Knowledge Center Bot. Review collected by and hosted on G2.com. What problems is Gainsight Product Experience solving and how is that benefiting you? Ability to have the data available to drive Product Led Growth motions without engineering involvement to create, launch and maintain the motions that we are putting in place. It is also helping us to decipher were users are getting stuck and dropping off of activation funnels. Review collected by and hosted on G2.com. Show More Response from Alejandra Guillen of Gainsight Product Experience [Editedit](https://www.g2.com/survey_responses/gainsight-product-experience-review-7792903/official_response/edit) We love that you're FIRED UP 🔥 about Gainsight PX! Thank you so much for your review, Brian. If there's anything else we can do to make your experience better, please let us know. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Mary C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mary C.") MC Mary C. VP Product Mid-Market (51-1000 emp.) 7/27/2023 "So much information to review!" 4.5/5 What do you like best about Gainsight Product Experience? Farily intuitive on how to setup but most importantly the ability to change the format of dashboards on the fly to review different times, different parameters. Spectacular! Review collected by and hosted on G2.com. What do you dislike about Gainsight Product Experience? This tool allows us to understand how our users interact with our UI but remains blind to what is in the actual user db Review collected by and hosted on G2.com. What problems is Gainsight Product Experience solving and how is that benefiting you? quick user-friendly access to so much data Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Earl S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Earl S.") ES Earl S. Technical Product Manager Mid-Market (51-1000 emp.) 1/18/2023 "New User to Gainsight PX" 4.5/5 What do you like best about Gainsight Product Experience? I use the numbers tracking for features in order to watch which new features are being used and who is using which feature. This information is invaluable to me as it allows me to approach specific users for feedback regarding a particular feature while also letting me know if something that we released has not been used for some reason. Review collected by and hosted on G2.com. What do you dislike about Gainsight Product Experience? It has been difficult without proper training to learn how to get more complex features / functions mapped in the product mapper. I also don't know enough about the path analyzer and wish I could more easily setup something there to let me take advantage of it. Review collected by and hosted on G2.com. What problems is Gainsight Product Experience solving and how is that benefiting you? Gainsight is helping me to determine which features are actually being used and are needed or which features/functions we misdiagnosed as being needed. I know now because of Gainsight that our newest feature was widely needed and is in fact being used daily so our work was productive and making our users experiece better and more eficient. Review collected by and hosted on G2.com. Show More Response from Alejandra Guillen of Gainsight Product Experience [Editedit](https://www.g2.com/survey_responses/gainsight-product-experience-review-7610266/official_response/edit) Thank you for your review! We appreciate your feedback and are glad that you're enjoying Gainsight PX. Please let us know if there's anything we can do to make your Gainsight experience better. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Human Resources](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Human Resources") AH Verified User in Human Resources Enterprise (\> 1000 emp.) 12/13/2023 "Complicated but Optimistic" 4.5/5 What do you like best about Gainsight Product Experience? Ability to reach customers directly, inform and educate them in their moment of need via Engagements Review collected by and hosted on G2.com. What do you dislike about Gainsight Product Experience? The integration between PX and CS feels like two products roughly patched together. This has been a big challenge area for us. Review collected by and hosted on G2.com. What problems is Gainsight Product Experience solving and how is that benefiting you? While still early, it is providing us with usage data that we never had. Provides the ability to inform and educate clients in app Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Organic Review from User Profile ![Verified User in Mining & Metals](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Mining & Metals") EM Verified User in Mining & Metals Mid-Market (51-1000 emp.) 12/13/2023 "Well featured analytics platform" 4/5 What do you like best about Gainsight Product Experience? In assessing the usage analytics platforms available on the market - Gainsight was the only one to satisfy all of our evaluation criteria and use cases. Its reasonably easy and intuitive to use. Review collected by and hosted on G2.com. What do you dislike about Gainsight Product Experience? The performance of the web interface is distractingly slow. Review collected by and hosted on G2.com. What problems is Gainsight Product Experience solving and how is that benefiting you? The tools let us understand: feature usage, feature adoption, session times, global adoption, user journeys through complex feature sets. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Hector J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hector J.") HJ Hector J. Mgr. Product Management Analytics & Reporting Mid-Market (51-1000 emp.) 5/3/2023 "Product Manager self-service instrumentation" 5/5 What do you like best about Gainsight Product Experience? The ability for product managers to directly instrument the product with minimal or zero coding required. Ability to quickly analyze adoption metrics across features. Review collected by and hosted on G2.com. What do you dislike about Gainsight Product Experience? You must rely on custom events to achieve more complex tracking use cases. It creates a dependency on development teams. Review collected by and hosted on G2.com. What problems is Gainsight Product Experience solving and how is that benefiting you? Helps identify user flows and features with lower adoption. Helps us analyze retention and attrition from different audiences and segments. We are able to get a better view and understanding of our product adoption goals and how our customers are actually using the product for. Review collected by and hosted on G2.com. Show More Response from Alejandra Guillen of Gainsight Product Experience [Editedit](https://www.g2.com/survey_responses/gainsight-product-experience-review-8029518/official_response/edit) Thanks for taking the time to leave us a review, Hector! We are so glad that you're enjoying Gainsight PX. If you need assistance growing an unstoppable business with Gainsight, feel free to reach out! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Neil J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neil J.") NJ Neil J. Chief Operations Officer Mid-Market (51-1000 emp.) 3/24/2021 "An awesome solution that increases user adoption and improves scalability" 5/5 What do you like best about Gainsight Product Experience? Having moved from a competing product to Gainsight PX, we have been able to massively increase and monitor our NPS scores with our clients. It has also enabled us to engage our users in webinars and product update communications. The solution has gone from strength to strength and has enabled us to really scale our operations. Review collected by and hosted on G2.com. What do you dislike about Gainsight Product Experience? Honestly, nothing, the solution is awesome, the support is great and we're super happy with the relationship that has been built with the gainsight team. Some additional scheduled reporting could be an addition that would be useful....but this is more blue sky thinking! Review collected by and hosted on G2.com. What problems is Gainsight Product Experience solving and how is that benefiting you? Communication of product enhancements to all our users. The ability to improve the onboarding experience of new users. The implementation of the Knowledgebot has also been a revolution! Increasing the engagement and adoption of our own solutions. Ability to customise the onboarding and popups by account is also a huge benefit. Review collected by and hosted on G2.com. Show More Response from Alejandra Guillen of Gainsight Product Experience [Editedit](https://www.g2.com/survey_responses/gainsight-product-experience-review-4658706/official_response/edit) Thanks for your review, Neil! We are so glad that you're enjoying Gainsight PX. If you need any assistance in growing an unstoppable business with us, feel free to reach out. 12/30/2022 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller SV Shruthi V. Small-Business (50 or fewer emp.) 11/16/2023 "Great experience, easy to access" 4.5/5 What do you like best about Gainsight Product Experience? Great product insights & feedback. Great way to track customer journey Review collected by and hosted on G2.com. What do you dislike about Gainsight Product Experience? It's a great product. Easy to use & great features. Review collected by and hosted on G2.com. What problems is Gainsight Product Experience solving and how is that benefiting you? Analytics and growth Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Gainsight Product Experience? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Gainsight Product Experience ](https://www.g2.com/products/gainsight-product-experience/discussions/new) GU Guest User • Last activity about 4 years ago What is Gainsight software? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/gainsight-px-what-is-gainsight-software) GU Guest User What is Gainsight PX used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-gainsight-px-used-for) [ View all Discussions ](https://www.g2.com/products/gainsight-product-experience/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 19 months ### Average Discount 11% [ View More Pricing Information ](https://www.g2.com/products/gainsight-product-experience/pricing) Gainsight Product Experience Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_11e714bd87d1a0b6c0a7dcbd46a01c61/pendo-io-pendo.png "Product Avatar Image") Pendo 4.4/5(1,808) [ Compare Now ](https://www.g2.com/compare/gainsight-product-experience-vs-pendo-io-pendo) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_6f919f1812ddc78f50e9c33929ab7beb/mixpanel.png "Product Avatar Image") Mixpanel 4.5/5(1,371) [ Compare Now ](https://www.g2.com/compare/gainsight-product-experience-vs-mixpanel) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d63327b58e9e55cbadb26d04e56bb0eb/amplitude-analytics.png "Product Avatar Image") Amplitude 4.5/5(2,974) [ Compare Now ](https://www.g2.com/compare/amplitude-analytics-vs-gainsight-product-experience) ##### ##### Gainsight Product Experience Features User Analysis Survey Implementation Data Analysis User Support User Segmentation Multi-Language Support Behavior-responsive Messaging Walkthrough Type Audio-visual Walkthroughs Text Bubble Walkthroughs Product Analytics Account-Level Analytics User-Level Analytics Segmentation [ View More Features ](https://www.g2.com/products/gainsight-product-experience/features) ##### Categories on G2 [Product Management](https://www.g2.com/categories/product-management-software)[Product Analytics](https://www.g2.com/categories/product-analytics)[Digital Adoption Platform](https://www.g2.com/categories/digital-adoption-platform) [Product Management](https://www.g2.com/categories/product-management-software)[Product Analytics](https://www.g2.com/categories/product-analytics)[Digital Adoption Platform](https://www.g2.com/categories/digital-adoption-platform)[User Research](https://www.g2.com/categories/user-research) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Best analytics platform for startup data needs](https://www.g2.com/discussions/best-analytics-platform-for-startup-data-needs)[Which Google Workspace academic platforms have the highest user satisfaction ratings and strongest team adoption across organizations?](https://www.g2.com/discussions/which-google-workspace-academic-platforms-have-the-highest-user-satisfaction-ratings-and-strongest-team-adoption-across-organizations)[Is Baker Tilly worth it as a Sage Intacct channel partner for complex multi-entity deployments, or does a smaller specialist firm like Dean Dorton deliver faster time to value for mid-market organisations?](https://www.g2.com/discussions/is-baker-tilly-worth-it-as-a-sage-intacct-channel-partner-for-complex-multi-entity-deployments-or-does-a-smaller-specialist-firm-like-dean-dorton-deliver-faster-time-to-value-for-mid-market-organisations) [Best software for tracking ROI on marketing spend](https://www.g2.com/discussions/what-s-the-best-software-for-tracking-roi-on-marketing-spend)[Which is the best AI legal assistant for law firms?](https://www.g2.com/discussions/which-is-the-best-ai-legal-assistant-for-law-firms)[Pros and Cons Details](https://www.g2.com/products/gainsight-product-experience/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)