Gainsight Product Experience Reviews & Product Details

Gainsight PX is a great tool that helps to engage with customers in so many ways (mass emailing, various types of engagements, survey possibilities). Gainsight helps to track the adoption of the product as well as separate features. This helps products understand better what challenges the customers face. To understand the customers even better Gainsight allows to create survey forms (like NPS, Multi Questions forms) to understand customer sentiment. Additionally, Gainsight allows interacting with customers with the help of various types of engagements - which is great for informing customers about the new feature from latest releases, and promoting new features. Finally, it enables you to great guides that make the onboarding easier. So, Gainsight PX is not only the tool that provides data for product managers, but also improves the customer experience with the product. Nice tool to implement product-led go-to market approach in your company. Review collected by and hosted on G2.com.

It would be great to improve the integration with Zendesk, so that it's possible to track Zendesk Help Center usage with Gainsight PX and see the information from Gainsight about the Zendesk ticket requester right in Zendesk ticket. Review collected by and hosted on G2.com.

Fantastic to gain insights into who are our users and exactly how they use the product. Basic reports highly informative and easy to create. Review collected by and hosted on G2.com.

It's easy to learn the basics of how to use the system but hard to master. More in-app tips/guidance would be helpful to unlock the full advantages of the system Review collected by and hosted on G2.com.

For standard executions in terms of authoring and reporting, Gainsight is great. We don't have any dependency on devs so we can get out to market much quicker. We're also very happy with Alisha as our account manager. Review collected by and hosted on G2.com.

Analytics inconsistencies when comparing with native data Heavy onboarding required to fully understand feature set, especially for above avg use cases Governance is at org level. In some cases, would be helpful to have them at engagement/bot level Lack of traditional a/b testing and reporting capabilities A more connected user journey orchestration vs event by event flows Review collected by and hosted on G2.com.

The PX has helped us connect our data more effectively Review collected by and hosted on G2.com.

Nothing to report at this time about dislikes Review collected by and hosted on G2.com.

It helps us launch regular customer announcements, run surveys and collect feedback, analyze customers' behavior, and conduct onboarding. I like the Knowledge Center Bot feature. It enabled us to create step-by-step onboarding instructions and reduce customers' onboarding time. Overall, the system is solid and covers our needs. Customer support works quickly and gives clear answers. Review collected by and hosted on G2.com.

Some features still need improvement. I wish using the editor and adjusting the style of the engagement was easier. Review collected by and hosted on G2.com.

Can do just about everything we need in one place. Engagements, surveys, tracking, etc. Review collected by and hosted on G2.com.

Can be tricky to set up and takes some time and expertise to do Review collected by and hosted on G2.com.

The data and the engagements, I love being able to see live data in one place and being able to communicate with our customers directly on our product is incredibly valuable. In-app Engagements alone make PX an incredible value add. Review collected by and hosted on G2.com.

There are a lot of kinks that need to be worked out... The help documentation isn't always helpful or easy to follow and there are some reporting features that could use some improvement in functionality as well as ease of use. Review collected by and hosted on G2.com.

Gainsight PX is seriously awesome! I've been using it to amp up my product's user experience, and let me tell you, it's been a game-changer. Here's why I'm totally hooked:

User-Friendly Interface: Gainsight PX makes it super easy to navigate. No headaches or confusion here—I can effortlessly find what I need to optimize my users' experience.

Smooth Onboarding: Gainsight PX helps me onboard users like a pro. With interactive walkthroughs and helpful tips, I guide my users through new features effortlessly. It's reduced frustration and boosted adoption rates big time.

Personalized Power: I love how Gainsight PX lets me personalize the user experience. I can create custom in-app messages, surveys, and notifications based on user behavior. It's like speaking their language and making them feel special. They love it, and so do I.

Easy Integration: Gainsight PX plays well with my tech stack. It's a breeze to implement, and the integrations work like a charm. No headaches, just seamless compatibility that keeps my workflow smooth.

Amazing Support: The Gainsight PX support team rocks! They're responsive, super helpful, and genuinely care about my success. It's nice to have a team that has my back.

To wrap it up, Gainsight PX has been a total game-changer for my product's user experience. It's user-friendly, insightful, and helps me deliver personalized experiences that my users love. Review collected by and hosted on G2.com.

Advanced Reporting and Analytics: While the current reporting and analytics capabilities are valuable, I would love to see more advanced features. For example, incorporating predictive analytics or advanced segmentation options would allow for even deeper insights into user behavior and preferences. Review collected by and hosted on G2.com.

Ability to educate and reach customers/end users directly within our software. Review collected by and hosted on G2.com.

It can be over complicated, and too much self help. Review collected by and hosted on G2.com.

Gainsight is easy to use and navigate. They have great resources in their Community and University to help us continue learning after implementation. The new dashboard features launched recently are fantastic for getting buy-in for new users. Our designated Solutions Architect was excellent. Review collected by and hosted on G2.com.

It would be great to see improvement to the analytics section - more exciting ways to segment, and report would be great. The integrations setup was a little complex at first, but once things were set up, they worked the way we wanted. Review collected by and hosted on G2.com.