--- title: Gainsight Product Experience Reviews meta\_title: 'Gainsight Product Experience Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 243 reviews by the users' company size, role or industry to find out how Gainsight Product Experience works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 243 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Conversion Rate Optimization Tools url: https://www.g2.com/categories/conversion-rate-optimization-tools --- # Gainsight Product Experience Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Gainsight Product Experience but has limited features. Are you part of the Gainsight Product Experience team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Gainsight Product Experience (PX) is an all-in-one platform where product, CS, and revenue teams can understand how users engage with their product, guide them to value, and collect feedback in one connected workspace. Today's SaaS businesses win by orchestrating precise, data-driven experiences. Gainsight PX empowers teams to see exactly where users succeed or struggle through deep usage analytics, funnel analysis, and user-level insights so every decision is backed by data, not guesswork. Gainsight PX enhances both the user and admin experience through native integrations with Gainsight Customer Success, Gainsight Customer Communities, Skilljar by Gainsight, and your broader tech stack, connecting in-app behavior directly to health scores, playbooks, and renewal workflows. With AI supporting hyper-personalized in-app engagements, path analysis, segmentation, and feedback loops, Gainsight PX turns every user action into a business advantage, reducing engineering dependency and accelerating time to value. By bridging the gap between product analytics and customer outcomes, Gainsight PX drives stronger adoption, lower cost-to-serve, and the retention and expansion growth that keeps businesses ahead. * * * Seller [Gainsight Inc.](https://www.g2.com/sellers/gainsight-inc) Discussions [Gainsight Product Experience Community](https://www.g2.com/products/gainsight-product-experience/discuss) Languages Supported English Solution Type All-in-One Overview by Gainsight Marketing Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 19 months [ View More Pricing Information ](https://www.g2.com/products/gainsight-product-experience/pricing) ## Top-Rated Alternatives [ ![Pendo](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pendo") Pendo 4.4/5(1,808) ](https://www.g2.com/products/pendo-io-pendo/reviews) [ ![Amplitude Analytics](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amplitude Analytics") Amplitude Analytics 4.5/5(2,974) ](https://www.g2.com/products/amplitude-analytics/reviews) [ ![Mixpanel](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mixpanel") Mixpanel 4.5/5(1,371) ](https://www.g2.com/products/mixpanel/reviews) [ View All Alternatives ](https://www.g2.com/products/gainsight-product-experience/competitors/alternatives) ## User Insights Average based on 243 real user reviews. Implementation Time 3 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## Gainsight Product Experience Integrations (1) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) Show More ![Olga E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Olga E.") OE Olga E. Mid-Market (51-1000 emp.) 3/10/2023 "Get closer to your customers" 5/5 What do you like best about Gainsight Product Experience? Gainsight PX is a great tool that helps to engage with customers in so many ways (mass emailing, various types of engagements, survey possibilities). Gainsight helps to track the adoption of the product as well as separate features. This helps products understand better what challenges the customers face. To understand the customers even better Gainsight allows to create survey forms (like NPS, Multi Questions forms) to understand customer sentiment. Additionally, Gainsight allows interacting with customers with the help of various types of engagements - which is great for informing customers about the new feature from latest releases, and promoting new features. Finally, it enables you to great guides that make the onboarding easier. So, Gainsight PX is not only the tool that provides data for product managers, but also improves the customer experience with the product. Nice tool to implement product-led go-to market approach in your company. Review collected by and hosted on G2.com. What do you dislike about Gainsight Product Experience? It would be great to improve the integration with Zendesk, so that it's possible to track Zendesk Help Center usage with Gainsight PX and see the information from Gainsight about the Zendesk ticket requester right in Zendesk ticket. Review collected by and hosted on G2.com. What problems is Gainsight Product Experience solving and how is that benefiting you? Gainsight PX helps us reach out to customers in case of platform issues, inform the customers about the latest releases. It also helps new customers to self-onboard with the Training Bot feature. Collecting NPS feedback is another Gainsight feature that we utilize regularly. Review collected by and hosted on G2.com. Show More Response from Alejandra Guillen of Gainsight Product Experience [Editedit](https://www.g2.com/survey_responses/gainsight-product-experience-review-7820210/official_response/edit) Hi Olga! Thanks for taking the time to leave a review. That's great feedback! We'll be considering it as we make improvements to our tool. In the meantime, if there's anything else we can assist with to help grow your business, don't hesitate to reach out. 5/4/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Information Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Services") UI Verified User in Information Services Mid-Market (51-1000 emp.) 1/10/2024 "Valuable insights into users" 3.5/5 What do you like best about Gainsight Product Experience? Fantastic to gain insights into who are are users are and exactly how they use the product. Basic reports highly informative and easy to create. Review collected by and hosted on G2.com. What do you dislike about Gainsight Product Experience? It's easy to learn the basics of how to use the system but hard to master. More in-app tips/guidance would be helpful to unlock the full advantages of the system Review collected by and hosted on G2.com. What problems is Gainsight Product Experience solving and how is that benefiting you? Understanding product adoption/access to analytics Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Design](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Design") AD Verified User in Design Enterprise (\> 1000 emp.) 12/19/2023 "Overall a good experience, however some inconsistencies" 3.5/5 What do you like best about Gainsight Product Experience? For standard executions in terms of authoring and reporting, Gainsight is great. We don't have any dependency on devs so we can get out to market much quicker. We're also very happy with Alisha as our account manager. Review collected by and hosted on G2.com. What do you dislike about Gainsight Product Experience? Analytics inconsistencies when comparing with native data Heavy onboarding required to fully understand feature set, especially for above avg use cases Governance is at org level. In some cases, would be helpful to have them at engagement/bot level Lack of traditional a/b testing and reporting capabilites A more connected user journey orchestration vs event by event flows Review collected by and hosted on G2.com. What problems is Gainsight Product Experience solving and how is that benefiting you? It connects us directly with our users in-app and lessons dependency on devs. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 5/15/2024 "Love it" 4.5/5 What do you like best about Gainsight Product Experience? The PX has helped us connect our data more effectively Review collected by and hosted on G2.com. What do you dislike about Gainsight Product Experience? Nothing to report at this time about dislikes Review collected by and hosted on G2.com. What problems is Gainsight Product Experience solving and how is that benefiting you? Connecting our product data better and more effectively Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Mariia O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mariia O.") MO Mariia O. Mid-Market (51-1000 emp.) 7/26/2023 "A good tool for our needs" 4/5 What do you like best about Gainsight Product Experience? It helps us launch regular customer announcements, run surveys and collect feedback, analyze customers' behavior, and conduct onboarding. I like the Knowledge Center Bot feature. It enabled us to create step-by-step onboarding instructions and reduce customers' onboarding time. Overall, the system is solid and covers our needs. Customer support works quickly and gives clear answers. Review collected by and hosted on G2.com. What do you dislike about Gainsight Product Experience? Some features still need improvement. I wish using the editor and adjusting the style of the engagement was easier. Review collected by and hosted on G2.com. What problems is Gainsight Product Experience solving and how is that benefiting you? Running customer surveys like NPS, CES, CSAT, etc. Launching email newsletters. Conducting customer adoption. Making users research. Notifying about product updates. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Eric L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eric L.") EL Eric L. Product Research Analyst Mid-Market (51-1000 emp.) 1/11/2024 "Feature rich product" 4.5/5 What do you like best about Gainsight Product Experience? Can do just about everything we need in one place. Engagements, surveys, tracking, etc. Review collected by and hosted on G2.com. What do you dislike about Gainsight Product Experience? Can be tricky to set up and takes some time and expertise to do Review collected by and hosted on G2.com. What problems is Gainsight Product Experience solving and how is that benefiting you? PX helps us surface product data to our customer team, in-app engamgents and communications, and surveys. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Sydney B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sydney B.") SB Sydney B. Customer Success Operations Analyst Mid-Market (51-1000 emp.) 11/4/2022 "Great Product, could use some improvements but the data is incredibly valuable" 4/5 What do you like best about Gainsight Product Experience? The data and the engagements, I love being able to see live data in one place and being able to communicate with our customers directly on our product is incredibly valuable. In-app Engagements alone make PX an incredible value add. Review collected by and hosted on G2.com. What do you dislike about Gainsight Product Experience? There are a lot of kinks that need to be worked out... The help documentation isn't always helpful or easy to follow and there are some reporting features that could use some improvement in functionality as well as ease of use. Review collected by and hosted on G2.com. What problems is Gainsight Product Experience solving and how is that benefiting you? Px provides us with usage data that helps us better understand our customers and their journey within our product. They also allow us to create in-app Engagements, communicating outages, surveying our customers, or notifying them of any changes Live within our product. Review collected by and hosted on G2.com. Show More Response from Alejandra Guillen of Gainsight Product Experience [Editedit](https://www.g2.com/survey_responses/gainsight-product-experience-review-7311239/official_response/edit) We love that you're FIRED UP 🔥 about Gainsight PX, Sydney! Thank you so much for your review. If there's anything we can do to make your experience better, please let us know! 5/3/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller RK Rebekah K. Small-Business (50 or fewer emp.) 5/23/2023 "Gainsight PX powering engagement" 4.5/5 What do you like best about Gainsight Product Experience? Gainsight PX is seriously awesome! I've been using it to amp up my product's user experience, and let me tell you, it's been a game-changer. Here's why I'm totally hooked: User-Friendly Interface: Gainsight PX makes it super easy to navigate. No headaches or confusion here—I can effortlessly find what I need to optimize my users' experience. Smooth Onboarding: Gainsight PX helps me onboard users like a pro. With interactive walkthroughs and helpful tips, I guide my users through new features effortlessly. It's reduced frustration and boosted adoption rates big time. Personalized Power: I love how Gainsight PX lets me personalize the user experience. I can create custom in-app messages, surveys, and notifications based on user behavior. It's like speaking their language and making them feel special. They love it, and so do I. Easy Integration: Gainsight PX plays well with my tech stack. It's a breeze to implement, and the integrations work like a charm. No headaches, just seamless compatibility that keeps my workflow smooth. Amazing Support: The Gainsight PX support team rocks! They're responsive, super helpful, and genuinely care about my success. It's nice to have a team that has my back. To wrap it up, Gainsight PX has been a total game-changer for my product's user experience. It's user-friendly, insightful, and helps me deliver personalized experiences that my users love. Review collected by and hosted on G2.com. What do you dislike about Gainsight Product Experience? Advanced Reporting and Analytics: While the current reporting and analytics capabilities are valuable, I would love to see more advanced features. For example, incorporating predictive analytics or advanced segmentation options would allow for even deeper insights into user behavior and preferences. Review collected by and hosted on G2.com. What problems is Gainsight Product Experience solving and how is that benefiting you? Personalized Power: I love how Gainsight PX lets me personalize the user experience. I can create custom in-app messages, surveys, and notifications based on user behavior. It's like speaking their language and making them feel special. They love it, and so do I. Review collected by and hosted on G2.com. Show More Response from Alejandra Guillen of Gainsight Product Experience [Editedit](https://www.g2.com/survey_responses/gainsight-product-experience-review-8131426/official_response/edit) Thanks for taking the time to write such a thoughtful review! We will be taking your feedback into consideration. In the meantime, if you need additional assistance in growing an unstoppable business with Gainsight, feel free to reach out! Our team of experts is ready to assist. Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Mid-Market (51-1000 emp.) 12/14/2023 "Engagement is key" 4/5 What do you like best about Gainsight Product Experience? Ability to educate and reach customers/end users directly within our software. Review collected by and hosted on G2.com. What do you dislike about Gainsight Product Experience? It can be over complicated, and too much self help. Review collected by and hosted on G2.com. What problems is Gainsight Product Experience solving and how is that benefiting you? Gives us actual data on what areas of our software are used most, enables us to target problem areas for customer education and advertise/inform customers of new features Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Mid-Market (51-1000 emp.) 6/6/2023 "Gainsight is helping our customers get more out of our product" 4.5/5 What do you like best about Gainsight Product Experience? Gainsight is easy to use and navigate. They have great resources in their Community and University to help us continue learning after implementation. The new dashboard features launched recently are fantastic for getting buy-in for new users. Our designated Solutions Architect was excellent. Review collected by and hosted on G2.com. What do you dislike about Gainsight Product Experience? It would be great to see improvement to the analytics section - more exciting ways to segment, and report would be great. The integrations setup was a little complex at first, but once things were set up, they worked the way we wanted. Review collected by and hosted on G2.com. What problems is Gainsight Product Experience solving and how is that benefiting you? A) Insight on how our customers use our application and where they drop off. B) Offer walk-throughs or help text to improve adoption. C) Get announcements out to customers in-app. We are still in the early adoption phase, so we are only glimpsing the potential benefits to customer relationships and product development. Review collected by and hosted on G2.com. Show More Response from Alejandra Guillen of Gainsight Product Experience [Editedit](https://www.g2.com/survey_responses/gainsight-product-experience-review-8154723/official_response/edit) Thanks for your review! We're glad you're enjoying Gainsight PX. If you need assistance growing an unstoppable business with Gainsight, feel free to reach out! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Gainsight Product Experience? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Gainsight Product Experience ](https://www.g2.com/products/gainsight-product-experience/discussions/new) GU Guest User What is Gainsight PX used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-gainsight-px-used-for) GU Guest User • Last activity about 4 years ago What is Gainsight software? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/gainsight-px-what-is-gainsight-software) [ View all Discussions ](https://www.g2.com/products/gainsight-product-experience/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 19 months ### Average Discount 11% [ View More Pricing Information ](https://www.g2.com/products/gainsight-product-experience/pricing) Gainsight Product Experience Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_11e714bd87d1a0b6c0a7dcbd46a01c61/pendo-io-pendo.png "Product Avatar Image") Pendo 4.4/5(1,808) [ Compare Now ](https://www.g2.com/compare/gainsight-product-experience-vs-pendo-io-pendo) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_6f919f1812ddc78f50e9c33929ab7beb/mixpanel.png "Product Avatar Image") Mixpanel 4.5/5(1,371) [ Compare Now ](https://www.g2.com/compare/gainsight-product-experience-vs-mixpanel) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d63327b58e9e55cbadb26d04e56bb0eb/amplitude-analytics.png "Product Avatar Image") Amplitude 4.5/5(2,974) [ Compare Now ](https://www.g2.com/compare/amplitude-analytics-vs-gainsight-product-experience) ##### ##### Gainsight Product Experience Features User Analysis Survey Implementation Data Analysis User Support User Segmentation Multi-Language Support Behavior-responsive Messaging Walkthrough Type Audio-visual Walkthroughs Text Bubble Walkthroughs Product Analytics Account-Level Analytics User-Level Analytics Segmentation [ View More Features ](https://www.g2.com/products/gainsight-product-experience/features) ##### Categories on G2 [Product Management](https://www.g2.com/categories/product-management-software)[Product Analytics](https://www.g2.com/categories/product-analytics)[Digital Adoption Platform](https://www.g2.com/categories/digital-adoption-platform) [Product Management](https://www.g2.com/categories/product-management-software)[Product Analytics](https://www.g2.com/categories/product-analytics)[Digital Adoption Platform](https://www.g2.com/categories/digital-adoption-platform)[User Research](https://www.g2.com/categories/user-research) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Best analytics platform for startup data needs](https://www.g2.com/discussions/best-analytics-platform-for-startup-data-needs)[Which Google Workspace academic platforms have the highest user satisfaction ratings and strongest team adoption across organizations?](https://www.g2.com/discussions/which-google-workspace-academic-platforms-have-the-highest-user-satisfaction-ratings-and-strongest-team-adoption-across-organizations)[Is Baker Tilly worth it as a Sage Intacct channel partner for complex multi-entity deployments, or does a smaller specialist firm like Dean Dorton deliver faster time to value for mid-market organisations?](https://www.g2.com/discussions/is-baker-tilly-worth-it-as-a-sage-intacct-channel-partner-for-complex-multi-entity-deployments-or-does-a-smaller-specialist-firm-like-dean-dorton-deliver-faster-time-to-value-for-mid-market-organisations) [Best software for tracking ROI on marketing spend](https://www.g2.com/discussions/what-s-the-best-software-for-tracking-roi-on-marketing-spend)[Which is the best AI legal assistant for law firms?](https://www.g2.com/discussions/which-is-the-best-ai-legal-assistant-for-law-firms)[Pros and Cons Details](https://www.g2.com/products/gainsight-product-experience/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)