--- title: Gainsight Product Experience Reviews meta\_title: 'Gainsight Product Experience Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 243 reviews by the users' company size, role or industry to find out how Gainsight Product Experience works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 243 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Conversion Rate Optimization Tools url: https://www.g2.com/categories/conversion-rate-optimization-tools --- # Gainsight Product Experience Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Gainsight Product Experience but has limited features. Are you part of the Gainsight Product Experience team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Gainsight Product Experience (PX) is an all-in-one platform where product, CS, and revenue teams can understand how users engage with their product, guide them to value, and collect feedback in one connected workspace. Today's SaaS businesses win by orchestrating precise, data-driven experiences. Gainsight PX empowers teams to see exactly where users succeed or struggle through deep usage analytics, funnel analysis, and user-level insights so every decision is backed by data, not guesswork. Gainsight PX enhances both the user and admin experience through native integrations with Gainsight Customer Success, Gainsight Customer Communities, Skilljar by Gainsight, and your broader tech stack, connecting in-app behavior directly to health scores, playbooks, and renewal workflows. With AI supporting hyper-personalized in-app engagements, path analysis, segmentation, and feedback loops, Gainsight PX turns every user action into a business advantage, reducing engineering dependency and accelerating time to value. By bridging the gap between product analytics and customer outcomes, Gainsight PX drives stronger adoption, lower cost-to-serve, and the retention and expansion growth that keeps businesses ahead. * * * Seller [Gainsight Inc.](https://www.g2.com/sellers/gainsight-inc) Discussions [Gainsight Product Experience Community](https://www.g2.com/products/gainsight-product-experience/discuss) Languages Supported English Solution Type All-in-One Overview by Gainsight Marketing Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 19 months [ View More Pricing Information ](https://www.g2.com/products/gainsight-product-experience/pricing) ## Top-Rated Alternatives [ ![Pendo](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pendo") Pendo 4.4/5(1,808) ](https://www.g2.com/products/pendo-io-pendo/reviews) [ ![Amplitude Analytics](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amplitude Analytics") Amplitude Analytics 4.5/5(2,974) ](https://www.g2.com/products/amplitude-analytics/reviews) [ ![Mixpanel](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mixpanel") Mixpanel 4.5/5(1,371) ](https://www.g2.com/products/mixpanel/reviews) [ View All Alternatives ](https://www.g2.com/products/gainsight-product-experience/competitors/alternatives) ## User Insights Average based on 243 real user reviews. Implementation Time 3 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## Gainsight Product Experience Integrations (1) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) Show More ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Enterprise (\> 1000 emp.) 12/19/2023 "Simplifies the experience for our customers." 3.5/5 What do you like best about Gainsight Product Experience? The most important and helpful part about PX from my standpoint (product owner), is the ability for people outside of the engineering team to set up and launch engagements. In the past, our only way of giving users the "What's New" experience required development resources to add, edit, launch, remove, etc. We don't expect users to go out and read documentation about what is new in a release, so having the ability to put that in front of them in the application, and without development resources is a big win for everybody. Review collected by and hosted on G2.com. What do you dislike about Gainsight Product Experience? The one thing I would like to see improvement on is the translation tool. I tried to use some third party tools to create translated files and load them in, but had a lot of trouble getting the file exactly how Gainsight wanted it, and having to do 20+ languages one file at a time for each engagement was a huge lift. We will continue looking for ways that we can get translations working, but we decided it would have to wait until we had more resources to devote to it. Review collected by and hosted on G2.com. What problems is Gainsight Product Experience solving and how is that benefiting you? The main problem it solves is our team building new features but never having a proper channel to inform our users. We're just starting to get into the Analytics side of Gainsight, but our plan is to evaulate usage of features in our application, and help to prioritze work (and sunset old features) based on usage analytics. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic EN Elie N. Product manager Mid-Market (51-1000 emp.) 6/12/2022 "GainSight PX review" 4/5 What do you like best about Gainsight Product Experience? The reporting capability is great. On a weekly basis, I access the reports and verify the increase of usage. I see the geographical location, the browsers used, how long users remain on the product, and what features they have used. I like the interface I like the choice I like the colors I like the reporting capabilities. I was very easily able to create a report that shows the non-internal users and their usage of the app, as well as their location and the browser they are using. Love it \<3 Review collected by and hosted on G2.com. What do you dislike about Gainsight Product Experience? A better explanation of we can further leverage GainSight PX to have more insights would be useful. Give examples, maybe YouTube explanations, or others. I need better explanations of all the options on the screen There is a big dependency on the website itself. it would be good to have an installable API Review collected by and hosted on G2.com. What problems is Gainsight Product Experience solving and how is that benefiting you? 1- Understand what is the best time for system maintenance (by verifying when is the lowest usage in a week) 2- Understand the geographical location of users, so to provide a better performance of the SaaS system 3- Understand the supported browsers (Safari vs Chrome vs Edge vs Firefox) Solves the problem of understanding users' interactions with our application Insight PX answers the questions that we ask ourselves: Which browser are users using? Review collected by and hosted on G2.com. Show More Response from Alejandra Guillen of Gainsight Product Experience [Editedit](https://www.g2.com/survey_responses/gainsight-product-experience-review-6727219/official_response/edit) Thanks for your review! We are so glad that you're enjoying Gainsight PX. Our experts can help clarify any lingering questions you may have. Best, Alejandra [See how Gainsight Product Experience improved](https://info.gainsight.com/demo-px.html) 7/12/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Farming](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Farming") AF Verified User in Farming Enterprise (\> 1000 emp.) 12/21/2023 "Great Customer Engagement" 4/5 What do you like best about Gainsight Product Experience? The ability to embed content for our users to access within our product is very helpful to expand and scale our training efforts. This will also help us drive adoption with our end users. The Gainsight PX team is very helpful and easy to work with to make sure we are successful with utilizing the product. Review collected by and hosted on G2.com. What do you dislike about Gainsight Product Experience? It's a bit tedious to get everything implemented to start realizing value from embedding PX into our application. Review collected by and hosted on G2.com. What problems is Gainsight Product Experience solving and how is that benefiting you? Gainsight PX is allowing us to scale content directly to end users and provide valuable insights into how customers are utilizing our product. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Carlos R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carlos R.") CR Carlos R. Senior User Experience Designer Mid-Market (51-1000 emp.) 12/20/2023 "Good analytics" 4/5 What do you like best about Gainsight Product Experience? I can see analytics for pages, components in page, surveys and announcements. I can have all the data in one place. Review collected by and hosted on G2.com. What do you dislike about Gainsight Product Experience? Lack of customization for some of its features like inability to fully control the look of the Knowledge Center bot. Review collected by and hosted on G2.com. What problems is Gainsight Product Experience solving and how is that benefiting you? Understand what our users consume the most in ou product and the friction points we must address. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Anbarasan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anbarasan S.") AS Anbarasan S. Mid-Market (51-1000 emp.) 8/31/2023 "Powerful analytics and insight tool" 4.5/5 What do you like best about Gainsight Product Experience? Very easy to track user activities. Flexible to map all the features we have in the system and track user's activities on them. I like how audience and account and features can all be intertwined. The funnel and path analyzer have been very helpful in our UX research and new solution development. Review collected by and hosted on G2.com. What do you dislike about Gainsight Product Experience? We didn't find any major downsides excep some UX issues and system errors now and then but they were all sorted very quickly automatically or through Gainsight support. Review collected by and hosted on G2.com. What problems is Gainsight Product Experience solving and how is that benefiting you? Helping us with finding user behaviour and use for improving the solution or adding new solutions to the application without making assumptions, helps our design team improve the UX of the application. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Jenny S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jenny S.") JS Jenny S. Mid-Market (51-1000 emp.) 12/20/2023 "A great user experience" 4.5/5 What do you like best about Gainsight Product Experience? Easy and intuitive to use with good support from the Gainsight team through online meetings and the community of users. Review collected by and hosted on G2.com. What do you dislike about Gainsight Product Experience? Not much to not like - lots of useful features and good support Review collected by and hosted on G2.com. What problems is Gainsight Product Experience solving and how is that benefiting you? Spotting usage trends to prevent churm. Obtaining useful end user feedback to further improve our software and track user adoption Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Rim S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rim S.") RS Rim S. Change Networker for Customer Success & Renewal Enterprise (\> 1000 emp.) 11/16/2023 "Great asset to find your Px customer feedback and adoption measures" 4.5/5 What do you like best about Gainsight Product Experience? Easyness of getting survey feedback in any graphic, chart or time dimension Review collected by and hosted on G2.com. What do you dislike about Gainsight Product Experience? On macro level: It is not seamless integrated with GS CS. On Micro level: Exporting important customer information into Excel is behaving different with my profile against other users Review collected by and hosted on G2.com. What problems is Gainsight Product Experience solving and how is that benefiting you? Giving me insights as CSM in the customer product adoption and gives me the analytical insights where we should improve on the product and solution for the customer Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Selin G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Selin G.") SG Selin G. Small-Business (50 or fewer emp.) 7/27/2023 "Glad to be use of Gainsight" 5/5 What do you like best about Gainsight Product Experience? I am very appreciated to using Gainsight in terms of obtaining analytical data about customers. We can present our customers this data, and this makes both customer and product owner to do our best. Review collected by and hosted on G2.com. What do you dislike about Gainsight Product Experience? Gainsight is very useful tool for customer success responsibles, but I think that Gainsight may include wide information about using about it. (it can be video or articles about usage of Gainsight) I think that there are lots of tools which I have not use before. Review collected by and hosted on G2.com. What problems is Gainsight Product Experience solving and how is that benefiting you? Adding more informative resources in terms of using this tool, so it can be more useful for users, because I think that I am not getting enough efficiency in this platform because of that not usign well this tool Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite SD Scott D. Mid-Market (51-1000 emp.) 1/24/2024 "Solid Analytics" 4.5/5 What do you like best about Gainsight Product Experience? Engagements and ease of producr mapping for non-developers. Also GREAT customer support! Also great online resources for help. Review collected by and hosted on G2.com. What do you dislike about Gainsight Product Experience? Custom Events. Difficult to understand them. Review collected by and hosted on G2.com. What problems is Gainsight Product Experience solving and how is that benefiting you? Analytics. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 1/19/2023 "Gainsight PX review" 5/5 What do you like best about Gainsight Product Experience? They have a really good customer service - all the questions are being answered and the the onboarding process is very good. They also implement important features quite recently. Review collected by and hosted on G2.com. What do you dislike about Gainsight Product Experience? I miss heatmap like I had in HotJar. I know there is something called "heatmap" in Gainsight, it's just the way others do it seems better. Review collected by and hosted on G2.com. What problems is Gainsight Product Experience solving and how is that benefiting you? It gets me the data I need and lets my design (as I am a UX designer) be based in knowledge about the customers behavior. Review collected by and hosted on G2.com. Show More Response from Alejandra Guillen of Gainsight Product Experience [Editedit](https://www.g2.com/survey_responses/gainsight-product-experience-review-7612566/official_response/edit) Hi Pawel! Thanks for your feedback. It's great to hear that Gainsight PX is helping you out! We are always updating to make our product better and are taking your feedback into consideration. In the meantime, if you need any further assistance, please reach out to our team. 12/18/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Gainsight Product Experience? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Gainsight Product Experience ](https://www.g2.com/products/gainsight-product-experience/discussions/new) GU Guest User What is Gainsight PX used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-gainsight-px-used-for) GU Guest User • Last activity about 4 years ago What is Gainsight software? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/gainsight-px-what-is-gainsight-software) [ View all Discussions ](https://www.g2.com/products/gainsight-product-experience/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 19 months ### Average Discount 11% [ View More Pricing Information ](https://www.g2.com/products/gainsight-product-experience/pricing) Gainsight Product Experience Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_11e714bd87d1a0b6c0a7dcbd46a01c61/pendo-io-pendo.png "Product Avatar Image") Pendo 4.4/5(1,808) [ Compare Now ](https://www.g2.com/compare/gainsight-product-experience-vs-pendo-io-pendo) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_6f919f1812ddc78f50e9c33929ab7beb/mixpanel.png "Product Avatar Image") Mixpanel 4.5/5(1,371) [ Compare Now ](https://www.g2.com/compare/gainsight-product-experience-vs-mixpanel) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d63327b58e9e55cbadb26d04e56bb0eb/amplitude-analytics.png "Product Avatar Image") Amplitude 4.5/5(2,974) [ Compare Now ](https://www.g2.com/compare/amplitude-analytics-vs-gainsight-product-experience) ##### ##### Gainsight Product Experience Features User Analysis Survey Implementation Data Analysis User Support User Segmentation Multi-Language Support Behavior-responsive Messaging Walkthrough Type Audio-visual Walkthroughs Text Bubble Walkthroughs Product Analytics Account-Level Analytics User-Level Analytics Segmentation [ View More Features ](https://www.g2.com/products/gainsight-product-experience/features) ##### Categories on G2 [Product Management](https://www.g2.com/categories/product-management-software)[Product Analytics](https://www.g2.com/categories/product-analytics)[Digital Adoption Platform](https://www.g2.com/categories/digital-adoption-platform) [Product Management](https://www.g2.com/categories/product-management-software)[Product Analytics](https://www.g2.com/categories/product-analytics)[Digital Adoption Platform](https://www.g2.com/categories/digital-adoption-platform)[User Research](https://www.g2.com/categories/user-research) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Best analytics platform for startup data needs](https://www.g2.com/discussions/best-analytics-platform-for-startup-data-needs)[Which Google Workspace academic platforms have the highest user satisfaction ratings and strongest team adoption across organizations?](https://www.g2.com/discussions/which-google-workspace-academic-platforms-have-the-highest-user-satisfaction-ratings-and-strongest-team-adoption-across-organizations)[Is Baker Tilly worth it as a Sage Intacct channel partner for complex multi-entity deployments, or does a smaller specialist firm like Dean Dorton deliver faster time to value for mid-market organisations?](https://www.g2.com/discussions/is-baker-tilly-worth-it-as-a-sage-intacct-channel-partner-for-complex-multi-entity-deployments-or-does-a-smaller-specialist-firm-like-dean-dorton-deliver-faster-time-to-value-for-mid-market-organisations) [Best software for tracking ROI on marketing spend](https://www.g2.com/discussions/what-s-the-best-software-for-tracking-roi-on-marketing-spend)[Which is the best AI legal assistant for law firms?](https://www.g2.com/discussions/which-is-the-best-ai-legal-assistant-for-law-firms)[Pros and Cons Details](https://www.g2.com/products/gainsight-product-experience/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)