--- title: Gainsight Product Experience Reviews meta\_title: 'Gainsight Product Experience Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 243 reviews by the users' company size, role or industry to find out how Gainsight Product Experience works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 243 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Conversion Rate Optimization Tools url: https://www.g2.com/categories/conversion-rate-optimization-tools --- # Gainsight Product Experience Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Gainsight Product Experience but has limited features. Are you part of the Gainsight Product Experience team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Gainsight Product Experience (PX) is an all-in-one platform where product, CS, and revenue teams can understand how users engage with their product, guide them to value, and collect feedback in one connected workspace. Today's SaaS businesses win by orchestrating precise, data-driven experiences. Gainsight PX empowers teams to see exactly where users succeed or struggle through deep usage analytics, funnel analysis, and user-level insights so every decision is backed by data, not guesswork. Gainsight PX enhances both the user and admin experience through native integrations with Gainsight Customer Success, Gainsight Customer Communities, Skilljar by Gainsight, and your broader tech stack, connecting in-app behavior directly to health scores, playbooks, and renewal workflows. With AI supporting hyper-personalized in-app engagements, path analysis, segmentation, and feedback loops, Gainsight PX turns every user action into a business advantage, reducing engineering dependency and accelerating time to value. By bridging the gap between product analytics and customer outcomes, Gainsight PX drives stronger adoption, lower cost-to-serve, and the retention and expansion growth that keeps businesses ahead. * * * Seller [Gainsight Inc.](https://www.g2.com/sellers/gainsight-inc) Discussions [Gainsight Product Experience Community](https://www.g2.com/products/gainsight-product-experience/discuss) Languages Supported English Solution Type All-in-One Overview by Gainsight Marketing Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 19 months [ View More Pricing Information ](https://www.g2.com/products/gainsight-product-experience/pricing) ## Top-Rated Alternatives [ ![Pendo](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pendo") Pendo 4.4/5(1,808) ](https://www.g2.com/products/pendo-io-pendo/reviews) [ ![Amplitude Analytics](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amplitude Analytics") Amplitude Analytics 4.5/5(2,974) ](https://www.g2.com/products/amplitude-analytics/reviews) [ ![Mixpanel](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mixpanel") Mixpanel 4.5/5(1,371) ](https://www.g2.com/products/mixpanel/reviews) [ View All Alternatives ](https://www.g2.com/products/gainsight-product-experience/competitors/alternatives) ## User Insights Average based on 243 real user reviews. Implementation Time 3 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## Gainsight Product Experience Integrations (1) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) Show More SS Sachit S. Small-Business (50 or fewer emp.) 1/25/2024 "Gainsight has been a great partner to work with over the years." 5/5 What do you like best about Gainsight Product Experience? Regular check-ins have been helpful in expanding our product knowledge and how we can leverage PX more. Functionality of the platform has been well integrated and without any issues or outages. The core functionalities have reduced our support cases, communicated outages to our users, and provided helpful guides/tips on how to use our platform. The analytics have been pivotal as we determine any features that need or can be deprecated to reduce cost and impact to platform performance. Supports our ever-changing requirements as we have gone from a growing SAAS platform to announcing the deprication of the platform. Review collected by and hosted on G2.com. What do you dislike about Gainsight Product Experience? nothing comes to mind at the moment as Gainsight has been a great partner to work with over the years Review collected by and hosted on G2.com. What problems is Gainsight Product Experience solving and how is that benefiting you? With the ability to create our own in-app engagements we are saving engineering resources and focusing on innovating and maintaining our platform We are reducing our support tickets by providing updates and communicating to our users via in-app engagements We are able to fully understand any friction points by observing user flows as well as determine ROI on new features released with the product analytics provided Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Mid-Market (51-1000 emp.) 5/30/2024 "Powerful tool for you who know what you're doing" 3.5/5 What do you like best about Gainsight Product Experience? Gainsight PX is great for customisation, and there's plenty of features and functionality. It takes some effort to get into, and there the Gainsight University together with excellent CSMs are crucial to get you off the ground. It also links very neatly to Gainsight CS which has been my main tool in the Gainsight Suite. Review collected by and hosted on G2.com. What do you dislike about Gainsight Product Experience? It takes a little effort to get going. If you're new to the system you'll spend some time in the excellent Forum and going through the educational material before you feel settled and comfortable with the platform. Review collected by and hosted on G2.com. What problems is Gainsight Product Experience solving and how is that benefiting you? The in-app user surveys have proven very useful for us to konw where to focus our resources on. Also to easily be able to pick up Usage data has been great! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Morgan R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Morgan R.") MR Morgan R. Manager, CS Strategy & Operations Mid-Market (51-1000 emp.) 12/13/2022 "Gainsight PX has transformed the way we communicate with our customers!" 4.5/5 What do you like best about Gainsight Product Experience? The most helpful thing about PX is the ability to view usage data on an Account and User level. Having insights like this has allowed us to identify friction points in our product. We are also able to communicate directly with our customers in-app. Meeting our customers where they are in our product has allowed us to interact with customers in a whole new way. Review collected by and hosted on G2.com. What do you dislike about Gainsight Product Experience? The downside to Gainsight PX is that some Engineering resources are required for mapping. Additionally, the Editor feature used to design in-app engagements could be more flexible and user-friendly. Review collected by and hosted on G2.com. What problems is Gainsight Product Experience solving and how is that benefiting you? Before Gainsight PX, we found it challenging to capture actionable product usage data that we could use to drive our Customer Success strategy. We knew we needed the usage data to be connected to a person and an account so we could take action on it. We have a pretty transactional product, so usage is a giant satisfaction indicator. In addition, we wanted to become more timely with our communication and interact directly in the product with our customers. Review collected by and hosted on G2.com. Show More Response from Alejandra Guillen of Gainsight Product Experience [Editedit](https://www.g2.com/survey_responses/gainsight-product-experience-review-6503797/official_response/edit) Hi Morgan! We love that you're FIRED UP 🔥 about Gainsight PX! Thank you so much for your review. If there's anything we can do to make your experience better, please let us know! 1/16/2024 Current UserValidated ReviewerIncentivizedSource: Organic Review from User Profile ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") GI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 7/13/2024 Guest users or non-business users of the software, not included in G2 scores. "Gainsight: Revolutionizing the world of Customer Success" 5/5 What do you like best about Gainsight Product Experience? - Our overall experience has been excellent. Gainsight has significantly streamlined our customer success processes - The platform is user-friendly, with an intuitive interface that requires minimal training - Seamless integration with Salesforce has been a game-changer for our team Review collected by and hosted on G2.com. What do you dislike about Gainsight Product Experience? Initially, The Gainsight product roll-out looked complex and tedious however with the help of their support team we were able to pull-off its implementation quite effectively Review collected by and hosted on G2.com. What problems is Gainsight Product Experience solving and how is that benefiting you? - Customer Health Score feature allowed us to proactively address potential issues bwfore they escalate - For improving Customer Relationships -For streamlining the workflow of any customer engagement with the help of Gainsight - Playbooks - Customisable Analytics Dashboard helps to get custom insights - Lastly for running Customer Advocacy Program and running CS campiagns for collecting surveys and NPS Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller SB Sydney B. Customer Success Operations Analyst Enterprise (\> 1000 emp.) 8/21/2024 "Great product, lots of competition" 4/5 What do you like best about Gainsight Product Experience? The integration with Gainsight CS makes PX incredibly valuable to us Review collected by and hosted on G2.com. What do you dislike about Gainsight Product Experience? the reporting features within PX are a little less intuitive than I would prefer, requiring more work than reporting within CS Review collected by and hosted on G2.com. What problems is Gainsight Product Experience solving and how is that benefiting you? We are in the process of slowly migrating customers to a new product and PX allowed us to report on the features customers use regularly and the ones we don't need to recreate in the new product. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Thank You page ![Jillian C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jillian C.") JC Jillian C. Senior UX Designer Mid-Market (51-1000 emp.) 12/6/2022 "Helping to create alignment across the org on data driven design" 4.5/5 What do you like best about Gainsight Product Experience? We've been using Gainsight PX for a few years and I keep finding more reasons to love using it. Building a strategy around user metrics and KPIs to drive design changes has helped our teams align on solutions for our users. Our Product team is really ramping up their usage of PX and working to measure the metrics that matter. We have aligned our user centered design processes to include Gainsight as a way to learn about users, recruit them for studies, identify personas + attribute patterns, and get a better understanding of the areas in our products they love and where they struggle. I'm in Gainsight PX everyday, building or analyzing dashboards + reports. I love the new product mapper upgrades. It makes it so much faster to map new features in our product when they are released. I'd love to see this structure make it's way into the analytics feature too. Gainsight support and my CSM always have my back. I love my biweekly Friday conversations with Monica! Review collected by and hosted on G2.com. What do you dislike about Gainsight Product Experience? Templates as a standalone feature in Engagements needs work. There needs to be one place to edit/update existing templates, add new ones, and make global style changes. I have 6 different products I'm managing PX for, and each one has to follow a set of brand guidelines. Our motto is that anything in the product should look like the product. When the CSS styling of our codebase overrides what I'm seeing in Gainsight's preview, that becomes a huge problem when releasing guides into production. Not to mention, we have a process around guide creation that lives with our UX design team. We don't want to have to bother engineering (who are very busy with improving our products) to change CSS every time we release a guide or a survey. We would also love to be able to schedule engagements per usage of features in the product map. Today, we can only send messages immediately or "being used right now". We would love to set this to something like "10 min after". Review collected by and hosted on G2.com. What problems is Gainsight Product Experience solving and how is that benefiting you? We struggled to measure user engagement and tie those metrics to features that our customers want. As an organization with a past of being engineering driven, we are trying to change the culture and think more about the customer. Gainsight PX helps us to triangulate our user data and pair quantitative information with user interviews + formal UX research. Overall, this means we are building features our customers crave and are backed by data driven user insights. Gainsight PX is codifying how we measure user engagement, adoption, and retention, as well as how we insert in-product documentation into our products. The KC bot is unifying our knowledge bases, giving users a single source of truth to search for help when they need it. Review collected by and hosted on G2.com. Show More Response from Alejandra Guillen of Gainsight Product Experience [Editedit](https://www.g2.com/survey_responses/gainsight-product-experience-review-7467564/official_response/edit) Hi Jillian! We love that you're FIRED UP 🔥 about Gainsight PX! Thank you so much for your review. If there's anything we can do to make your experience better, please let us know. 12/8/2023 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Real Estate") AR Verified User in Real Estate Mid-Market (51-1000 emp.) 7/30/2024 "Straightforward to Admin" 4/5 What do you like best about Gainsight Product Experience? Admin experience is straight forward as is product mapping. Similarly, provided you have proficient knowledge and experience, one can create quite intricate engagements and return good insight with regard to feature usage. I didn't handle the implementation initially, but implementing the product into a second app was reasonably straightforward and well-documented. Review collected by and hosted on G2.com. What do you dislike about Gainsight Product Experience? Data integrations can be a little clunky, as is data export, however once set up, runs reasonably smoothly. Review collected by and hosted on G2.com. What problems is Gainsight Product Experience solving and how is that benefiting you? User onboarding, Marketing. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![shireesha r.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "shireesha r.") SR shireesha r. Sr Business Systems Administrator Enterprise (\> 1000 emp.) 5/23/2024 "Best Usage and Analytics tool" 4.5/5 What do you like best about Gainsight Product Experience? PX is a blend of usage tracking and visualization tool with adequate Dashboard features. It's in-app engagements and knowledge centre bot are the great advantanges of the product and makes it stand out from competitors. Review collected by and hosted on G2.com. What do you dislike about Gainsight Product Experience? It would be great if the product can have a bit more flexibility with respect to reports and Dashboards. Review collected by and hosted on G2.com. What problems is Gainsight Product Experience solving and how is that benefiting you? Usage analytics serving for Customer Health scores. In-app engagements and training guides. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Mid-Market (51-1000 emp.) 5/17/2024 "Overall we have had a good experience with PX." 4/5 What do you like best about Gainsight Product Experience? Using the PX analytics helps us determine which features customers are using, and how they are navigating through our product. We can share the data with other tools, including Gainsight CS, so that it is more accessible to others in the company. The Customer Support staff is very responsive and helpful. Review collected by and hosted on G2.com. What do you dislike about Gainsight Product Experience? The documentation is not very helpful, which leads to needing more assistance from Customer Support. Review collected by and hosted on G2.com. What problems is Gainsight Product Experience solving and how is that benefiting you? We are using Gainsight to solve a few problems. 1. Determining which features our customers are using, and where they may be struggling to use features. 2. Customer communication, such as announcing upcoming releases. 3. Onboarding and training for customers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Mid-Market (51-1000 emp.) 12/13/2023 "Reliable support and cssc. We still havent achieved high-level value from the tool" 4/5 What do you like best about Gainsight Product Experience? mapper, integrations (but could be more), querybuilder + customer support Review collected by and hosted on G2.com. What do you dislike about Gainsight Product Experience? implementation phase has taken too long for most of functionalities. We are reporting on feature level and not reporting to higher levels as We still dont have valuable attribute combinations. Some attributes function wiered when imported and are not usable. I liked to get more ideas what we can do with what we have. Review collected by and hosted on G2.com. What problems is Gainsight Product Experience solving and how is that benefiting you? Feature adoption and Direct Customer interaction. Review collected by and hosted on G2.com. Show More 7/29/2024 Current UserValidated ReviewerSource: Organic ## Questions about Gainsight Product Experience? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Gainsight Product Experience ](https://www.g2.com/products/gainsight-product-experience/discussions/new) GU Guest User • Last activity about 4 years ago What is Gainsight software? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/gainsight-px-what-is-gainsight-software) GU Guest User What is Gainsight PX used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-gainsight-px-used-for) [ View all Discussions ](https://www.g2.com/products/gainsight-product-experience/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 19 months ### Average Discount 11% [ View More Pricing Information ](https://www.g2.com/products/gainsight-product-experience/pricing) Gainsight Product Experience Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_11e714bd87d1a0b6c0a7dcbd46a01c61/pendo-io-pendo.png "Product Avatar Image") Pendo 4.4/5(1,808) [ Compare Now ](https://www.g2.com/compare/gainsight-product-experience-vs-pendo-io-pendo) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_6f919f1812ddc78f50e9c33929ab7beb/mixpanel.png "Product Avatar Image") Mixpanel 4.5/5(1,371) [ Compare Now ](https://www.g2.com/compare/gainsight-product-experience-vs-mixpanel) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d63327b58e9e55cbadb26d04e56bb0eb/amplitude-analytics.png "Product Avatar Image") Amplitude 4.5/5(2,974) [ Compare Now ](https://www.g2.com/compare/amplitude-analytics-vs-gainsight-product-experience) ##### ##### Gainsight Product Experience Features User Analysis Survey Implementation Data Analysis User Support User Segmentation Multi-Language Support Behavior-responsive Messaging Walkthrough Type Audio-visual Walkthroughs Text Bubble Walkthroughs Product Analytics Account-Level Analytics User-Level Analytics Segmentation [ View More Features ](https://www.g2.com/products/gainsight-product-experience/features) ##### Categories on G2 [Product Management](https://www.g2.com/categories/product-management-software)[Product Analytics](https://www.g2.com/categories/product-analytics)[Digital Adoption Platform](https://www.g2.com/categories/digital-adoption-platform) [Product Management](https://www.g2.com/categories/product-management-software)[Product Analytics](https://www.g2.com/categories/product-analytics)[Digital Adoption Platform](https://www.g2.com/categories/digital-adoption-platform)[User Research](https://www.g2.com/categories/user-research) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Best analytics platform for startup data needs](https://www.g2.com/discussions/best-analytics-platform-for-startup-data-needs)[Which Google Workspace academic platforms have the highest user satisfaction ratings and strongest team adoption across organizations?](https://www.g2.com/discussions/which-google-workspace-academic-platforms-have-the-highest-user-satisfaction-ratings-and-strongest-team-adoption-across-organizations)[Is Baker Tilly worth it as a Sage Intacct channel partner for complex multi-entity deployments, or does a smaller specialist firm like Dean Dorton deliver faster time to value for mid-market organisations?](https://www.g2.com/discussions/is-baker-tilly-worth-it-as-a-sage-intacct-channel-partner-for-complex-multi-entity-deployments-or-does-a-smaller-specialist-firm-like-dean-dorton-deliver-faster-time-to-value-for-mid-market-organisations) [Best software for tracking ROI on marketing spend](https://www.g2.com/discussions/what-s-the-best-software-for-tracking-roi-on-marketing-spend)[Which is the best AI legal assistant for law firms?](https://www.g2.com/discussions/which-is-the-best-ai-legal-assistant-for-law-firms)[Pros and Cons Details](https://www.g2.com/products/gainsight-product-experience/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)