--- title: Gainsight Product Experience Reviews meta\_title: 'Gainsight Product Experience Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 243 reviews by the users' company size, role or industry to find out how Gainsight Product Experience works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 243 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Conversion Rate Optimization Tools url: https://www.g2.com/categories/conversion-rate-optimization-tools --- # Gainsight Product Experience Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Gainsight Product Experience but has limited features. Are you part of the Gainsight Product Experience team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Gainsight Product Experience (PX) is an all-in-one platform where product, CS, and revenue teams can understand how users engage with their product, guide them to value, and collect feedback in one connected workspace. Today's SaaS businesses win by orchestrating precise, data-driven experiences. Gainsight PX empowers teams to see exactly where users succeed or struggle through deep usage analytics, funnel analysis, and user-level insights so every decision is backed by data, not guesswork. Gainsight PX enhances both the user and admin experience through native integrations with Gainsight Customer Success, Gainsight Customer Communities, Skilljar by Gainsight, and your broader tech stack, connecting in-app behavior directly to health scores, playbooks, and renewal workflows. With AI supporting hyper-personalized in-app engagements, path analysis, segmentation, and feedback loops, Gainsight PX turns every user action into a business advantage, reducing engineering dependency and accelerating time to value. By bridging the gap between product analytics and customer outcomes, Gainsight PX drives stronger adoption, lower cost-to-serve, and the retention and expansion growth that keeps businesses ahead. * * * Seller [Gainsight Inc.](https://www.g2.com/sellers/gainsight-inc) Discussions [Gainsight Product Experience Community](https://www.g2.com/products/gainsight-product-experience/discuss) Languages Supported English Solution Type All-in-One Overview by Gainsight Marketing Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 19 months [ View More Pricing Information ](https://www.g2.com/products/gainsight-product-experience/pricing) ## Top-Rated Alternatives [ ![Pendo](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pendo") Pendo 4.4/5(1,808) ](https://www.g2.com/products/pendo-io-pendo/reviews) [ ![Amplitude Analytics](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amplitude Analytics") Amplitude Analytics 4.5/5(2,974) ](https://www.g2.com/products/amplitude-analytics/reviews) [ ![Mixpanel](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mixpanel") Mixpanel 4.5/5(1,371) ](https://www.g2.com/products/mixpanel/reviews) [ View All Alternatives ](https://www.g2.com/products/gainsight-product-experience/competitors/alternatives) ## User Insights Average based on 243 real user reviews. Implementation Time 3 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## Gainsight Product Experience Integrations (1) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) Show More ![Verified User in E-Learning](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in E-Learning") AE Verified User in E-Learning Small-Business (50 or fewer emp.) 7/31/2024 "Review GainSight (requested by Anusha, our lovely CSM)" 4.5/5 What do you like best about Gainsight Product Experience? - Great customer support and CSM support. Very attentive and quick to reply. - The tool itself is robust and offers a plethora of options and posibilities. - Makes it possible to validate newly implemented features based on massive sets of data, which nicely fills the gaps of information we were missing. Review collected by and hosted on G2.com. What do you dislike about Gainsight Product Experience? - Steep learning curve, makes it sometimes hard to get back into it after a period of inactiveness. - A lot of options also make you question wether you're utilising the correct tool/feature at that moment or not. - Loading times for funnels feel fine (got a loading bar and everything), meanwhile waiting for adoption numbers to show up can be a bit tedious (because it's always multiple places I'm checking, so it's a lot of stop and go). Review collected by and hosted on G2.com. What problems is Gainsight Product Experience solving and how is that benefiting you? - Grants me access to massive amounts of data. I do qualitative research to validate designs and/or features. With PE I also have the quantitative side of this all. - Through adoption analytics we can see how a feature is being received and experienced, again from a quantitative side, which is great. - Engagement that inform our users of recent changes or help them onboard. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Computer & Network Security](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer & Network Security") UC Verified User in Computer & Network Security Mid-Market (51-1000 emp.) 7/22/2024 "Gainsight PX Review" 3.5/5 What do you like best about Gainsight Product Experience? Gainsight PX offers a large set of features that enables analyzing user behavior and customizing in-app engagements to enhance user experience and drive product adoption. It is also a powerful analytics tool with advanced reporting capabilities which allows us to track and measure key metrics effectively. Review collected by and hosted on G2.com. What do you dislike about Gainsight Product Experience? During the implementation of Gainsight PX we found it has a steep learning curve. Mapping our product within the platform was challenging, less intuitive than previous apps, and required significant time and effort. Despite these challenges, the Gainsight support and Technical Account Management (TAM) teams, were very responsive and professional and did their best to help us achieve our goals. Review collected by and hosted on G2.com. What problems is Gainsight Product Experience solving and how is that benefiting you? Gainsight PX addresses several key challenges we face in managing user engagement and driving product success. Particularly in terms of onboarding and adoption, we plan to use the in-app guides, tooltips, and walkthroughs to build a structured onboarding process and help our new users navigate our product effortlessly. Review collected by and hosted on G2.com. Show More 7/23/2024 Current UserValidated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Mid-Market (51-1000 emp.) 7/18/2024 "Good Product Analytics and In App Engagements" 4/5 What do you like best about Gainsight Product Experience? You can track who is logging into your product and what they are doing in it. It is also helpful for in-app engagements i.e. product announcements, guides or surveys. It also has a bot in which you can get feedback for issues. You get access to support team and to a Customer Success Manager. Review collected by and hosted on G2.com. What do you dislike about Gainsight Product Experience? The integration between PX and Gainsight CS you'd expect this to be more seamless, not necessarily the integration but making the dashboards a bit easier. We have found the integration difficult mainly due to our own problems but it would be nice to manually be able to edit account attributes rather than have to use a csv to upload data against accounts when mapping them isn't easy. Review collected by and hosted on G2.com. What problems is Gainsight Product Experience solving and how is that benefiting you? Are our features being adopted Who is logging into the platform In-app engagements, either to understand if they like using us, or to announce something or to guide users KC bot to gather feedback or if support is needed Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Market Research](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Market Research") UM Verified User in Market Research Mid-Market (51-1000 emp.) 5/28/2025 "Very intuitive!" 4.5/5 What do you like best about Gainsight Product Experience? Has been easy to use and very intuitive. Review collected by and hosted on G2.com. What do you dislike about Gainsight Product Experience? I do find it hard to navigate sometimes. Review collected by and hosted on G2.com. What problems is Gainsight Product Experience solving and how is that benefiting you? It’s helping to bring in multiple sources of information and provide a holistic account view. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Sherry J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sherry J.") SJ Sherry J. Product Manager Mid-Market (51-1000 emp.) 6/18/2024 "Gainsight PX for learning platform at Learnship" 4/5 What do you like best about Gainsight Product Experience? Gainsight PX is a very easy to use and implement analytics tool and coming from data analysis background, I think by far it is really the easiest one I have used in terms of understanding the data, making segments and utilizing the data behavior to build engagements on the top. Review collected by and hosted on G2.com. What do you dislike about Gainsight Product Experience? Gainsight PX works exceptionally well when it is a single product and user journey but the documentation and ease of implementation for user journey in case of multiple touchpoints is a little cumbersome and not very well detailed. Review collected by and hosted on G2.com. What problems is Gainsight Product Experience solving and how is that benefiting you? It has helped in past to understand what features are users using on learning platform. What user journey they are taking and how often and when do they drop off. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Mid-Market (51-1000 emp.) 1/19/2024 "Boosting user engagement in new features & feedback" 4/5 What do you like best about Gainsight Product Experience? CSM Anusha helping us find ways to improve Announcing new features & products in-app without the need for developers - awareness & getting users curious & engaged Giving users guidance & tips on how to use a feature effectively when they need it Being able to survey customers quickly & get feedback Supportive & helpful customer success manager Review collected by and hosted on G2.com. What do you dislike about Gainsight Product Experience? Gain meaningful insights from reporting and analytics - eg would like to get more easily the time it takes to complete an action from sign up No central place to manage and edit templates Design editor can be a little too technical for some users & time consuming to get right User-triggered engagements - ability to add them where you want them in the style you want Review collected by and hosted on G2.com. What problems is Gainsight Product Experience solving and how is that benefiting you? User awareness & engagement with new features Announcing events and releases User feedback and satisfaction Review collected by and hosted on G2.com. Show More 7/18/2024 Current UserValidated ReviewerSource: Organic ![Vignesh S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vignesh S.") VS Vignesh S. Manager Mid-Market (51-1000 emp.) 5/28/2024 "PX - Robust Insights for Product Growth" 5/5 What do you like best about Gainsight Product Experience? Gainsight PX has enabled the product team with detailed insights into product usage and real-time user interactions, capabilities that were previously unavailable. Its ability to effectively segment audiences and customize in-app experiences has not only facilitated data-driven decision-making for product teams but has also enabled services, outcome management, and training teams to identify opportunities and drive business growth. Review collected by and hosted on G2.com. What do you dislike about Gainsight Product Experience? Gainsight PX engagements (Guides) need to mature in comparision with alternative solutions, such as WalkMe. There are multple areas where engagemnts in Gainaight PX need to catchup, would be good to see a roadmap of upcmoing features. Review collected by and hosted on G2.com. What problems is Gainsight Product Experience solving and how is that benefiting you? Comprehensive analytics enable our product team to gain a deeper understanding of end-user journeys, allowing us to drive product adoption and optimize features accordingly. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") TC Verified User in Computer Software Enterprise (\> 1000 emp.) 6/19/2024 "Good tool for analytics and shoutouts." 3.5/5 What do you like best about Gainsight Product Experience? Gainsight provides detailed insights into user behavior, allowing me to understand how users interact with our product at various stages. My experience with Gainsight's support was exceptional. I recently encountered an issue, and Anusha and Pavansai was quick to assist and followed up diligently until the issue was resolved. This responsiveness and attention to detail were much appreciated. Review collected by and hosted on G2.com. What do you dislike about Gainsight Product Experience? While Gainsight Product offers valuable functionalities, there's room for improvement in certain areas. For instance, the shoutout templates could benefit from more design flexibility. Additionally, some user interface elements, like styling adjustments in shoutouts, could be more user-friendly to avoid the need for manual CSS editing. Review collected by and hosted on G2.com. What problems is Gainsight Product Experience solving and how is that benefiting you? Gainsight Product Experience simplifies the process of keeping users informed about new features and enhancements. The shoutout functionality allows me to quickly create and deliver messages directly within the product, ensuring users are aware of the latest improvements. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Laura D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Laura D.") LD Laura D. Learning Experience Designer Mid-Market (51-1000 emp.) 6/10/2024 "Relatively easy to use but can be overwhelming" 3.5/5 What do you like best about Gainsight Product Experience? Gainsight PX does a good job at user onboarding. The guides, tooltips and walkthroughs are relatively easy to use and customise. Once you get the hang of it, creating and publishing engagements doesn't take too long, especially when you take advantage of templates. The data and analytics you get access to are also helpful. Review collected by and hosted on G2.com. What do you dislike about Gainsight Product Experience? While Gainsight PX has a lot of great features, there's a lot there and it can be overwhelming for new users to wrap their heads around. Setting things up initially and customising everything to suit what you want, takes time. Review collected by and hosted on G2.com. What problems is Gainsight Product Experience solving and how is that benefiting you? We use Gainsight PX to help with customer onboarding and highlighting new product features. Review collected by and hosted on G2.com. Show More 6/12/2024 Current UserValidated ReviewerSource: Organic FP Fernanda P. Customer Success Administrator Mid-Market (51-1000 emp.) 12/9/2022 "Thank You PX!" 4.5/5 What do you like best about Gainsight Product Experience? PX provides valuable insights into customer usage and feature adoption, helping us enhance the overall customer experience. Creating In-App Engagements is simple and the Knowledge Center Bot improvements are great! Plus the technical support is amazing. Review collected by and hosted on G2.com. What do you dislike about Gainsight Product Experience? Configuration of engagments audience logic is not that intuitive Inability to apply general filters across all widgets in a Dashboard is a limitation Review collected by and hosted on G2.com. What problems is Gainsight Product Experience solving and how is that benefiting you? Clear visualization of customer usage and feature adoption Engagements interactions Customer feedback (NPS & CES) Knowledge Center Bot Review collected by and hosted on G2.com. Show More Response from Alejandra Guillen of Gainsight Product Experience [Editedit](https://www.g2.com/survey_responses/gainsight-product-experience-review-7480871/official_response/edit) Hi Fernanda! Thanks for your review! We are so glad that you're enjoying Gainsight PX. If you need any assistance in growing an unstoppable business with Gainsight, feel free to reach out. 6/27/2024 Current UserValidated ReviewerIncentivizedSource: Seller invite ## Questions about Gainsight Product Experience? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Gainsight Product Experience ](https://www.g2.com/products/gainsight-product-experience/discussions/new) GU Guest User What is Gainsight PX used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-gainsight-px-used-for) GU Guest User • Last activity about 4 years ago What is Gainsight software? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/gainsight-px-what-is-gainsight-software) [ View all Discussions ](https://www.g2.com/products/gainsight-product-experience/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 19 months ### Average Discount 11% [ View More Pricing Information ](https://www.g2.com/products/gainsight-product-experience/pricing) Gainsight Product Experience Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_11e714bd87d1a0b6c0a7dcbd46a01c61/pendo-io-pendo.png "Product Avatar Image") Pendo 4.4/5(1,808) [ Compare Now ](https://www.g2.com/compare/gainsight-product-experience-vs-pendo-io-pendo) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_6f919f1812ddc78f50e9c33929ab7beb/mixpanel.png "Product Avatar Image") Mixpanel 4.5/5(1,371) [ Compare Now ](https://www.g2.com/compare/gainsight-product-experience-vs-mixpanel) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d63327b58e9e55cbadb26d04e56bb0eb/amplitude-analytics.png "Product Avatar Image") Amplitude 4.5/5(2,974) [ Compare Now ](https://www.g2.com/compare/amplitude-analytics-vs-gainsight-product-experience) ##### ##### Gainsight Product Experience Features User Analysis Survey Implementation Data Analysis User Support User Segmentation Multi-Language Support Behavior-responsive Messaging Walkthrough Type Audio-visual Walkthroughs Text Bubble Walkthroughs Product Analytics Account-Level Analytics User-Level Analytics Segmentation [ View More Features ](https://www.g2.com/products/gainsight-product-experience/features) ##### Categories on G2 [Product Management](https://www.g2.com/categories/product-management-software)[Product Analytics](https://www.g2.com/categories/product-analytics)[Digital Adoption Platform](https://www.g2.com/categories/digital-adoption-platform) [Product Management](https://www.g2.com/categories/product-management-software)[Product Analytics](https://www.g2.com/categories/product-analytics)[Digital Adoption Platform](https://www.g2.com/categories/digital-adoption-platform)[User Research](https://www.g2.com/categories/user-research) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Best analytics platform for startup data needs](https://www.g2.com/discussions/best-analytics-platform-for-startup-data-needs)[Which Google Workspace academic platforms have the highest user satisfaction ratings and strongest team adoption across organizations?](https://www.g2.com/discussions/which-google-workspace-academic-platforms-have-the-highest-user-satisfaction-ratings-and-strongest-team-adoption-across-organizations)[Is Baker Tilly worth it as a Sage Intacct channel partner for complex multi-entity deployments, or does a smaller specialist firm like Dean Dorton deliver faster time to value for mid-market organisations?](https://www.g2.com/discussions/is-baker-tilly-worth-it-as-a-sage-intacct-channel-partner-for-complex-multi-entity-deployments-or-does-a-smaller-specialist-firm-like-dean-dorton-deliver-faster-time-to-value-for-mid-market-organisations) [Best software for tracking ROI on marketing spend](https://www.g2.com/discussions/what-s-the-best-software-for-tracking-roi-on-marketing-spend)[Which is the best AI legal assistant for law firms?](https://www.g2.com/discussions/which-is-the-best-ai-legal-assistant-for-law-firms)[Pros and Cons Details](https://www.g2.com/products/gainsight-product-experience/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)